Module Name / Code:

OPERATIONS MANAGEMENT / UFA2006

Title:

INDIVIDUAL REFLECTIVE REPORT

Name & Matrix No:

RIMA MALINDA BASRIL - UFC180067

Date:

07 JANUARY 2021

Lecturer:

MR. RAVICHANDRAN MUNIANDY

I want to wish thank you very much to Mr Ravichandran for sharing his knowledge and skills
to me.It will be an honour to be one of Mr Ravichandran student. I am truly benefitted with it.
Mr. Ravichandran had taught me importance of good operation management in an
organization or company.Other than that good operation management also can be use in our
daily life such as follow plan and schedule created by household.

Operation Management are administration of business practices to create the highest level of
efficiency possible within an organization. Operations management is concerned with
converting materials and labor into goods and services as efficiently as possible.Operation
management hold an important function in business which is the operation management team
responsible for managing the process of creation of goods and services. It involves planning,
organizing ,coordinating and controlling all the reasources needed to produce a quality
products and services as output of the company.

I am fully understanding the layout design of a company are important for to increase
flexibility, quality of working life, good relationhips with client and create a good reputation
of the bank.

What I have learnt a great capacity management team would make the company improved in
aspect of performance and availability of IT services ,distinguish activity which are long term
and strategic from the ones which are day-to-day operational task and reduction problems and
incidents related to capacity performance .There three sub process of Capacity Management
business capacity management, service capacity management and component capacity
management.

What I have learnt from my group assignment study the operation management of
“Public Bank” overcome problem to maintain they will not loss income because of because
of pandemic Covid-19, Public Bank had shown their effort and understand current situation
through set up a new “Targeted Repayment Assistance” and “Flood Relief Assistance of
Repayment or Payment”.This effort had shown Publc Bank capacity management team are
faster in making decision and create a new strategic payment plan.

Quality Control were one of important point to make sure the quality output of the company
under control.What I have seen Public Bank on my assignment it follow ISO 9001 Standard
Certification.Supply Chain management also are one important point to make sure the flow of
bussiness under control.

E-services are the main important part in bussines because during Covid-19,people kept
buying online product only. So our focus bussiness after covid-19 are focus on online product
and marketing.I shall apply this knowledge into my bussiness.

I shall once again thanks to Mr Ravichandran to teach me .This knowledge I can

apply to increase my ability in future.