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AI in Telecoms Overview - R19.5 - v1.2.1 - Online Learner E-Manual
AI in Telecoms Overview - R19.5 - v1.2.1 - Online Learner E-Manual
Introduction
WELCOME
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Introduction to the course
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Learning Objectives
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Course Syllabus
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Learning objectives
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History and Definitions
What is AI?
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History
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Definitions
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The Potential of AI
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Artificial Intelligence could spur global growth
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AI is a $200bn opportunity to the data centre industry
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AI Use Cases for Network and Service Management
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30%
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$46 billion
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$9 billion
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$14 billion
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30,000 tonnes
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$12 billion
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$27 billion
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2.5 billion hours
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Differences between types of AI
Types of AI
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Robotic Process Automation (RPA)
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Natural Language Processing (NLP)
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Virtual Agents
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Machine Learning
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Decision Management Engine
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Deep Learning
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Self-organizing Networks (SON)
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Analytics versus AI
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AI Tree
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Expert Systems v Machine Learning
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Machine Learning
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Review
Wrap up
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Introduction
Welcome
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Learning Objectives
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Drivers for AI in Telecoms
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The two key areas
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Modernizing Management & Operations
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Network Complexity and scale
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Priorities for Network and Service Management
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AI in operations now and in 2 years
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Closed Loop Predictive AI/ML Catalyst
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AT&T Domain 2.0
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AI for Customer Experience
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AI for Customer Experience
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AI Intelligent care use cases
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AI for Personalized Services
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Nuance Loop
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IBM
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Language translation services
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Benefits of using chatbots
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Chatbot adoption
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Voice Activated Assistant examples
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Service Personalization
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Single view of the customer
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Using AI to create a 360-degree profile
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360 view use cases
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AI Use Cases for Customer Centricity
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Orange Surprise and Delight example
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Wrap Up
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Introduction
Welcome
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Learning Objectives
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Managing AI at scale
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Challenges
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Adoption of AI Management Standards
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Key Considerations
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Accountability
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Accountability cannot be delegated
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Auditability
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Where did my model come from?
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AI Lifecycle
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AI Model Lifecycle
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Security
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AI Data Repository and Security
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Examples
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Network Failure Example
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Model Misuse Example
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Wrap up
Wrap up
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Introduction
Welcome
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Learning Objectives
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Challenges and Requirements
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AI Data Requirements
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AI Development and Benefits
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CSP’s and Vendor Benefits
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CSP's Benefits
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Vendor Benefits
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TM Forum Data Model
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TMF Data Model Domain Coverage
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Event Schema Registry Service
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Data Governance
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Stages of Data Governance Maturity
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Data Lifecycle Management
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Wrap up
Wrap up
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Introduction
Welcome
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Learning Objectives
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Most Organizations are in an Early Stage of AI Adoption
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AI Strategy
Why an AI Strategy
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Development risks
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Shift in suppliers and mindset
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Skill gaps
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Competitive pressure
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Centralized versus Specialized AI?
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Towards a Centralized Vision
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Telstra
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Orange
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Globe Telecom
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Globe’s view
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An alternative view
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AI Strategy Elements
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Organize and Build Expertise (1 of 2)
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Organize and Build Expertise (2 of 2)
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Experiment Early
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Think Architecture
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Collaborate and Use Standards
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Deploy and Measure Impact
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Wrap up
Wrap up
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Introduction
Welcome
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Learning Objectives
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AI Maturity Model Benefits
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AI Maturity Model
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Strategy Subdimension Example
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AI Maturity levels
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Definitions by Level
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Using the Model: Organization Assessment
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Benefits
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Uses of the Model
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Assess understanding of AI direction and strategy
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Assess current maturity vs. target
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Track change/progress over time
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Compare different divisions and Opcos understanding and maturity
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Assure various aspects of the organizations are maturing in synchronized
manner
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Review
Wrap up
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Introduction
Welcome
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Learning Objectives
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Background
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TM Forum AI Program
AI Project page
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Artificial Intelligence Project elements
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Published Documents
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Review
Wrap up
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