TM Forum AI in Telecoms - Module 1

Introduction

WELCOME

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 Introduction to the course

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 Learning Objectives

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 Course Syllabus

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 Learning objectives

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 History and Definitions

What is AI?

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 History

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 Definitions

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 The Potential of AI

Why AI is Possible Now?

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 Artificial Intelligence could spur global growth

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 AI is a $200bn opportunity to the data centre industry

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 AI Use Cases for Network and Service Management

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 30%

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 $46 billion

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 $9 billion

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 $14 billion

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 30,000 tonnes

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 $12 billion

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 $27 billion

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 2.5 billion hours

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 Differences between types of AI

Types of AI

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 Robotic Process Automation (RPA)

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 Natural Language Processing (NLP)

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 Virtual Agents

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 Machine Learning

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 Decision Management Engine

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 Deep Learning

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 Self-organizing Networks (SON)

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 Analytics versus AI

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 AI Tree

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 Expert Systems v Machine Learning

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 Machine Learning

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 Review

Wrap up

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TM Forum AI In Telecoms - Module 2

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 Introduction

Welcome

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 Learning Objectives

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 Drivers for AI in Telecoms

What are the biggest drivers of AI for CSPs?

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 The two key areas

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 Modernizing Management & Operations

Networks now and in the future

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 Network Complexity and scale

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 Priorities for Network and Service Management

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 AI in operations now and in 2 years

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 Closed Loop Predictive AI/ML Catalyst

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 AT&T Domain 2.0

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 AI for Customer Experience

Improving customer centricity

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 AI for Customer Experience

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 AI Intelligent care use cases

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 AI for Personalized Services

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 Nuance Loop

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 IBM

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 Language translation services

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 Benefits of using chatbots

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 Chatbot adoption

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 Voice Activated Assistant examples

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 Service Personalization

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 Single view of the customer

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 Using AI to create a 360-degree profile

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 360 view use cases

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 AI Use Cases for Customer Centricity

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 Orange Surprise and Delight example

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 Wrap Up

Wrap up & Learning objectives review

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TM Forum AI In Telecoms - Module 3

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 Introduction

Welcome

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 Learning Objectives

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 Managing AI at scale

High Level AI Model

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 Challenges

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 Adoption of AI Management Standards

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 Key Considerations

Key Considerations Menu

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 Accountability

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 Accountability cannot be delegated

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 Auditability

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 Where did my model come from?

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 AI Lifecycle

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 AI Model Lifecycle

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 Security

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 AI Data Repository and Security

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 Examples

Training Data Compromise Example

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 Network Failure Example

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 Model Misuse Example

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 Wrap up

Wrap up

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TM Forum AI In Telecoms - Module 4

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 Introduction

Welcome

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 Learning Objectives

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 Challenges and Requirements

Challenges to implementing AI OPS

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 AI Data Requirements

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 AI Development and Benefits

TMF’s Data Model’s development

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 CSP’s and Vendor Benefits

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 CSP's Benefits

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 Vendor Benefits

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 TM Forum Data Model

TMF Data Model and Use Cases

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 TMF Data Model Domain Coverage

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 Event Schema Registry Service

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 Data Governance

Data Governance Definition

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 Stages of Data Governance Maturity

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 Data Lifecycle Management

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 Wrap up

Wrap up

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 Introduction

Welcome

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 Learning Objectives

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 Most Organizations are in an Early Stage of AI Adoption

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 AI Strategy

Why an AI Strategy

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 Development risks

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 Shift in suppliers and mindset

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 Skill gaps

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 Competitive pressure

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 Centralized versus Specialized AI?

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 Towards a Centralized Vision

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 Telstra

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 Orange

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 Globe Telecom

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 Globe’s view

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 An alternative view

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 AI Strategy Elements

AI Strategy Elements Menu

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 Organize and Build Expertise (1 of 2)

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 Organize and Build Expertise (2 of 2)

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 Experiment Early

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 Think Architecture

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 Collaborate and Use Standards

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 Deploy and Measure Impact

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 Wrap up

Wrap up

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TM Forum AI In Telecoms - Module 6

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 Introduction

Welcome

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 Learning Objectives

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 AI Maturity Model Benefits

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 AI Maturity Model

TM Forum’s AI Maturity Model

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 Strategy Subdimension Example

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AI Maturity Model Assessment

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 AI Maturity levels

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 Definitions by Level

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 Using the Model: Organization Assessment

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 Benefits

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 Uses of the Model

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 Assess understanding of AI direction and strategy

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 Assess current maturity vs. target

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 Track change/progress over time

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 Compare different divisions and Opcos understanding and maturity

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 Assure various aspects of the organizations are maturing in synchronized
manner

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 Review

Wrap up

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 Introduction

Welcome

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 Learning Objectives

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 Background

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 TM Forum AI Program

AI Project page

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 Artificial Intelligence Project elements

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 Published Documents

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 Review

Wrap up

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