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TM Forum AI in Telecoms - Module 1

Introduction

WELCOME

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Introduction to the course

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Learning Objectives

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Course Syllabus

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Learning objectives

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History and Definitions

What is AI?

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History

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Definitions

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The Potential of AI

Why AI is Possible Now?

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Artificial Intelligence could spur global growth

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AI is a $200bn opportunity to the data centre industry

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AI Use Cases for Network and Service Management

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30%

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$46 billion

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$9 billion

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$14 billion

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30,000 tonnes

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$12 billion

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$27 billion

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2.5 billion hours

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Differences between types of AI

Types of AI

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Robotic Process Automation (RPA)

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Natural Language Processing (NLP)

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Virtual Agents

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Machine Learning

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Decision Management Engine

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Deep Learning

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Self-organizing Networks (SON)

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Analytics versus AI

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AI Tree

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Expert Systems v Machine Learning

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Machine Learning

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Review

Wrap up

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TM Forum AI In Telecoms - Module 2

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Introduction

Welcome

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Learning Objectives

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Drivers for AI in Telecoms

What are the biggest drivers of AI for CSPs?

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The two key areas

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Modernizing Management & Operations

Networks now and in the future

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Network Complexity and scale

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Priorities for Network and Service Management

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AI in operations now and in 2 years

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Closed Loop Predictive AI/ML Catalyst

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AT&T Domain 2.0

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AI for Customer Experience

Improving customer centricity

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AI for Customer Experience

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AI Intelligent care use cases

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AI for Personalized Services

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Nuance Loop

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IBM

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Language translation services

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Benefits of using chatbots

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Chatbot adoption

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Voice Activated Assistant examples

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Service Personalization

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Single view of the customer

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Using AI to create a 360-degree profile

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360 view use cases

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AI Use Cases for Customer Centricity

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Orange Surprise and Delight example

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Wrap Up

Wrap up & Learning objectives review

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TM Forum AI In Telecoms - Module 3

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Introduction

Welcome

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Learning Objectives

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Managing AI at scale

High Level AI Model

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Challenges

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Adoption of AI Management Standards

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Key Considerations

Key Considerations Menu

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Accountability

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Accountability cannot be delegated

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Auditability

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Where did my model come from?

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AI Lifecycle

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AI Model Lifecycle

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Security

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AI Data Repository and Security

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Examples

Training Data Compromise Example

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Network Failure Example

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Model Misuse Example

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Wrap up

Wrap up

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TM Forum AI In Telecoms - Module 4

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Introduction

Welcome

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Learning Objectives

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Challenges and Requirements

Challenges to implementing AI OPS

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AI Data Requirements

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AI Development and Benefits

TMF’s Data Model’s development

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CSP’s and Vendor Benefits

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CSP's Benefits

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Vendor Benefits

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TM Forum Data Model

TMF Data Model and Use Cases

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TMF Data Model Domain Coverage

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Event Schema Registry Service

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Data Governance

Data Governance Definition

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Stages of Data Governance Maturity

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Data Lifecycle Management

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Wrap up

Wrap up

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TM Forum AI In Telecoms - Module 5

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Introduction

Welcome

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Learning Objectives

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Most Organizations are in an Early Stage of AI Adoption

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AI Strategy

Why an AI Strategy

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Development risks

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Shift in suppliers and mindset

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Skill gaps

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Competitive pressure

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Centralized versus Specialized AI?

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Towards a Centralized Vision

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Telstra

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Orange

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Globe Telecom

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Globe’s view

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An alternative view

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AI Strategy Elements

AI Strategy Elements Menu

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Organize and Build Expertise (1 of 2)

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Organize and Build Expertise (2 of 2)

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Experiment Early

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Think Architecture

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Collaborate and Use Standards

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Deploy and Measure Impact

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Wrap up

Wrap up

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TM Forum AI In Telecoms - Module 6

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Introduction

Welcome

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Learning Objectives

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AI Maturity Model Benefits

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AI Maturity Model

TM Forum’s AI Maturity Model

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Strategy Subdimension Example

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AI Maturity Model Assessment

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AI Maturity levels

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Definitions by Level

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Using the Model: Organization Assessment

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Benefits

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Uses of the Model

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Assess understanding of AI direction and strategy

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Assess current maturity vs. target

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Track change/progress over time

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Compare different divisions and Opcos understanding and maturity

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Assure various aspects of the organizations are maturing in synchronized
manner

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Review

Wrap up

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Introduction

Welcome

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Learning Objectives

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Background

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TM Forum AI Program

AI Project page

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Artificial Intelligence Project elements

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Published Documents

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Review

Wrap up

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