Moeed Saeed

20181-23941
Every customer interaction is the chance of the company to change the opinions about their business in
the customer’s minds. Customers adjust their behavior patterns based on every experience they
encounter from your company. These changes may be either profitable or un-profitable for your
company depends on how satisfied a customer is. Keeping the fact in mind that there are different kinds
of customers and they should be treated accordingly. The value generating the customize experience for
customers can really bring the trend to upward sales velocity.

My Personal experience: Recently, I purchased the brand of mosquito mats “ King mats” from Imtiaz
super market. In the next few days, I came to know that the product I bought is fake because I have
been using that product for the last 4 years to get rid of from mosquitos. The brand is quite satisfying
with respect to my satisfaction. But as the product this time I bought was fake so it really disappointed
me as the performance was no where near compared to original product. I messaged to Imtiaz
supermarket representative on facebook and informed them about the fake product selling in Imtiaz
supermarket branch. So the company responded me that their company representative would like to
inquire in detail to resolve my issue and to remove that fake product permenantly. At first when I came
to know that the product is fake and my money also wasted on this purchase I decided not to buy a lot
from Imtiaz but then after the good experience from their side, I am quite satisfied on their behavior. It
tells how a business can win or lose customers.