A La Carte Marketing

Training Manual

Angel Carter | (678) 591-4238 | angelc.alacarte@gmail.com​ | Owner

Website: alacartemktg.com (Recaps and Instruction Guides) | facebook.com/alacartemktgga

Welcome to the A La Carte Marketing Team!

Our mission is to exceed our client’s expectations by providing exceptional service, efficient delivery, maximum
brand exposure & full service marketing support to assist in their organizational targets & business objectives.
We are passionate about building an integral team of Brand Ambassadors that understand the mission and are
equally as committed. Integrity, ​Communication​ & Teamwork are essential in creating a positive experience
for all. In order to do this effectively, we rely on Brand Ambassadors that take pride in the brand & follow the
company procedures outlined below.

1. Scheduling Procedure: ​Our goal is to have 100% attendance, therefore proper preparation &
communication are key. We pride ourselves in allowing each team member to create their own
schedule based on what’s available, therefore, once you commit to a specific shift, you are locked in,
changes should not be made, and the expectation is for you to arrive prepared and on time.
a. Available shifts are sent weekly via email. To request a shift, you must ​REPLY ​to the email
received and list ​ALL ​requested locations in order of preference. Before replying, you should
factor in distance, time needed to travel with consideration of traffic, special equipment
accommodations including pick-up, delivery & set-up, parking, etc.
b. Each week, a final schedule of confirmed Team Members & assigned shifts will be sent via email.
Please reply to the email with the word Confirmed to let me know that you are all set. In the
event that you have any concerns, please reach out ​before ​your scheduled shift.
c. Cancellations:​ In the event of a personal emergency or illness, that will result in a need to
cancel your shift, you are expected to ​CALL​ your Territory Manager as soon as possible. When
possible, you should also call your fellow Ambassadors to find a replacement. A no-call/
no-show will result in an immediate dismissal. You will also forfeit any monies due for previous
events.

2. Mandatory Dress Code: ​As a representative of A La Carte Marketing, proper attire is crucial. To
effectively enforce consistency, the mandatory dress code is as follows:
a. Metro By T-Mobile shirt
b. Khaki, tan or black pants (jeans are ​not​ permitted)
c. Clean, closed-toe shoes or sneakers
d. Optional: Metro By-T-Mobile hat (non-Metro By-T-Mobile hats are permitted. Must be a solid
color and unbranded-No Logos)
3. Cell Phones: ​Personal use of cell phones during a shift is ​not​ permitted, however, it is important that
your cell phone is charged to be able to text check-in photos, post to A La Carte’s social media platforms
& communicate with your Territory Manager, should you incur any challenges or problems.

4. Weather: ​ The weather is monitored weekly for events as all of our events are conducted outside. In
the event a shift is cancelled due to weather, you will have 1st preference when it is rescheduled.
Unless you are notified, never assume an event is cancelled due to inclement weather​.
Your Territory Manager will contact you, at minimum, 2 hours before the event in the case of a
cancellation. Set-up & on-site specifics may slightly change to accommodate the weather, however, it is
at the discretion of the client. Your safety is most important, so anything beyond light or moderate rain,
will be handled on a case-by-case basis. Arrow Spinners work rain or shine, so you should always have
a rain poncho & appropriate shoes or rainboots with you.

5. Travel Pay: ​Travel pay is determined on a case by case basis for various shift locations. If the shift
includes a travel pay, it will ​ALWAYS​ be noted on the schedule, otherwise it is the standard shift pay
for the specific tactic. ​100% ​of the travel pay is ​forfeited​ if you are tardy.

6. Brand Ambassador Duties:Be Prepared!!!​ Preparing means having a copy of the 1 page Team
Lead Instruction Guide and Recap Form on-hand. Be sure to email the required check-in photo at the
start of the shift.
a. Responsibilities:
i. Reply with the word “​Confirmed​” to the final schedule email. This lets me know you
are set and ready to go.
ii. Print ​Recap Form and fill out most of form (Date, Location, BA names, and Tactic).
Docusign and other signature apps are not permitted. You must bring in a paper recap
form.
iii. Arrive 10 minutes early to greet store manager. Introduce yourself as the Representative
from ​A La Carte Marketing​ for designated shift and ask them to fill in and initial the
start time on the recap form.
iv. Email the check-in photo to ​checkin.alacarte@gmail.com​ ​5 minutes​ prior to the start of
the shift. This photo should include yourself as well as a Metro By T-Mobile
representative. It is imperative that we do not disrupt the natural flow of the store, so if
the store is busy, take a selfie with an employee in the background.
v. Immediately report any on-site discrepancies or challenges during shift, etc. to your
Territory Manager. I am always on call during events.
vi. Optional​: “Facebook ready” or Instagram photos. Post appropriate event photos &
captions on social media platform during event.
vii. Please have the store associate fill out and initial your check out time, print their name,
and leave any additional comments (All sections in yellow are to be completed by Metro
By T-Mobile including your start and finish time). Make sure your recap is complete
before leaving the store. Recap forms should be submitted via email at the immediate
conclusion of the event. The recap should be ​NEATLY​ and ​ACCURATELY​ completed
in its ​entirety​.
 viii. It is ​NEVER​ acceptable to send an incomplete form. If it is on the form, it needs to be
completed. Recaps are a crucial part of the overall client expectation process, so it
should not be taken lightly. No recap = No pay.

7. Tardiness:​ A La Carte Marketing has a ​zero-tolerance​ policy for tardiness. If you are late to your
event, you will be docked $5 in payroll. You will be considered late if the check-in photo is not received
5 minutes prior to the start of the event. Excessive tardiness will result in dismissal. Please follow
below procedure if you are going to be late:
a. ​CALL (Do not text)​. It is important that I give the stores a heads up. Call as soon as you are
aware that you will not be on time.

8. Equipment: ​You are responsible for the return & upkeep of any equipment you receive in order to do
your job. You will need to make arrangements to return the equipment to A La Carte or deliver it to the
team member who will need it next. Any equipment mishandled or destroyed will be your
responsibility to replace. Refusal to return equipment will result in a deduction of pay to cover the
equipment in question. ​Punctuality is a must if you are meeting someone to exchange
equipment.

9. Stay in the Loop/Emails: ​All changes, updates, weather alerts, confirmations made prior to the start
of the shift are sent via email, so it is imperative that you check your email often, read messages in their
entirety & respond accordingly. Acknowledgement of emails are a must.

10. Employee Concerns: ​ The ​ONLY​ time a text should be sent is for an on-site discrepancy during
your shift. ​For everything else​, please call or send an email to address the concern. Please create a
new ​email. For instance, do not send your concern via reply to an email regarding schedules. Due to
the number of emails that are sent, it is important that the thread of the email be consistent with the
nature in which the email was sent.

11. Referrals: ​We love referrals & believe that you should be just as passionate as we are about building
OUR ​team of the very best Brand Ambassadors. If you know someone interested in joining the team,
please have them go to the website (alacartemktg.com) and click on “Join Our Team.” ​NEVER​ give out
cell phone numbers of any A La Carte Team member. They should include who referred them & we will
follow-up with further instructions for consideration.

12. Payroll & Taxes: ​Payroll is paid out on the 15th & last day of the month and will be sent via Direct
Deposit only. Cut-off for payroll is 10 days prior to the pay-date. ​All recaps must be in for payroll
to be sent on time. ​ You are paid as a 1099 Independent Contractor. All checks are paid in full & you
are responsible for consulting a tax advisor or accountant regarding the handling of your taxes. If you
make $600 or more for the year, you will receive a 1099 via email by January 31st of the following year.

13. Communication: ​I have an open door policy! Please feel free to call me at any time with questions or
concerns.