Job Description - Student Services Manager

Job Title: Student Services Manager

Department: Student Services
Location: 12 Old Steine
Reporting to: Managing Director

SUMMARY

>> The Student Services Manager is the face of the school and coordinates many aspects of the school’s
interaction with clients. The successful candidate is responsible for the operational management,
development and quality of student services and student support.

Core Duties

>> Provide proactive and responsive leadership and management of the student services across the
College.
>> Run reception, manage & rota reception staff at all BLC premises ensuring a welcoming and responsive
service to students and visitors.
visitors
>> Managing satisfactory reception staffing levels
leve at all times.
>> Planning and overseeing student arrival logistics.
>> Planning and delivering student
tudent orientation.
>> Student Welcome pack preparation.
preparation
>> Administration of student reports, files and certificates.
certificate
>> Transport: Organising airport transfers and other taxi and coach transfers.
>> Scheduling BLC staff for “Meet & Greet” of clients on arrival and departure.
departure
>> Liaising with all BLC departments on client related matters.
matters
>> Diary Management.
>> Petty cash management.
>> Taking
aking payments via credit/debit card or cash.
>> Answering the phone, directing calls, dealing with enquiries.
>> Responding to queries from visitors and students at reception.
>> Management of Student Services interns and delegation of tasks.
>> Conducting a nice, friendly atmosphere in reception.
>> Stationery, stamps, drinks, biscuits etc ordering.
>> Organise Mondayday communal coffees and prepare refreshments for VIP clients.
>> Monitor seasonal bus pass requirements.
>> Ordering bus passes, bus timetables & City Maps.
>> Tours: liaison with companies, taking bookings, keeping records.
records
>> Student Services stock room management.
management
>> Assist in conducting
onducting student level tests when required.
>> Contacting teachers/students and advising them on various issues.
>> Other duties as may be allocated in line with the needs of the business.
Other

>> Out of hours emergency telephone contact on a rota basis (approx. 1 week in 10, year round)
>> Meeting groups of students out of hours (typically evenings and weekends) for a maximum of 10 times
per year.
>> Like all members of the BLC team you have a responsibility for the welfare of our students and we
expect you to take ownership of any welfare issues that are raised.

Ideal qualities

>> Ability to work to deadlines, deal with stress and thrive under pressure.
>> Ability to provide leadership to a range of staff.
>> Experience in managing a team.
>> Confident and highly proficient with Microsoft Office software.
>> Efficient and well organized, with attention to detail.
>> High level of communication, negotiation and mediating skills.
>> Customer service background.
>> Polite and friendly.
>> Ability to multi task effectively.
>> Ability to deal with distractions.
>> Reliable, focussed and a flexible approach to working hours.

Please note that as part of the appointment process:

>> References will be followed up

>> All gaps in CVs must be explained satisfactorily
>> Proof of identity and qualifications will be required
>> Reference requests will ask specifically whether there is any reason that you should not be employed
in situations where you have responsibility for, or substantial access to, persons under 16

Disclosure and Barring Service Checks

Appropriate Disclosure and Barring Service (DBS) disclosure will be required prior to confirmation of
appointment

Working Hours

Monday-Friday 08.45-17.30. Please note that this is a position where candidates are expected to understand
that the demand of the job may mean that on occasion further hours may need to be worked to meet the
needs of the position

Holidays

On appointment 20 days + 8 national holidays

After 1 years service 21 days + 8 national holidays
After 3 years service 22 days + 8 national holidays
After 5 years service 23 days + 8 national holidays
After 7 years service 24 days + 8 national holidays

You may be required to work some bank holidays, and will be given a day off in lieu where bank holidays are
worked.

Sick Leave

Statutory Sick pay applies

Maternity Pay

Statutory Maternity Pay applies

Brighton Language College

12 Old Steine
BN1 1EJ

Tel: +44 (0) 1273 647370

Fax: +44 (0) 1273 693606

http://www.brightonlc.co.uk