New Woman-Owned Consultancy Aims to be Mortgage Industry’s Trusted

Advisor

“Unprepared is Unacceptable.” - New Consultancy, Consigliera, Founded to Assist Mortgage

Servicing Industry Through New Era of Regulatory Scrutiny, Focusing on Readiness, Innovative
Solutions and Meaningful Connection with the Default Consumer.

Detroit, MI, May 11, 2021 --(PR.com)-- Courtney Thompson launches new consultancy, Consigliera, to
be the default industry’s trusted advisor in both regulatory readiness and digital transformation at a time
the default consumer needs it the most. “It is not enough to just follow the letter of the law,” says
Thompson, “to really help the consumer we must be masters of our data, our processes, and make the
effort to focus on better ways to connect in this digital age.”

As an industry leader in high-risk regulatory management, servicing operations, and human-first

strategies, Courtney established Consigliera to help the industry reframe its people, processes, and
technologies in ways where it can be confident that the myriad of evolving rules are properly
implemented, with razor-tight auditable policies, procedures and processes, and clear and concise
outreach to the nearly 1.7 million consumers in need.

Courtney most-recently served as Senior Vice President of Flagstar Bank’s best-in-class default mortgage
operation where she recently led the team in launching a first-to-industry digital loss mitigation
application experience and remote online notarization experience for COVID-related loss mitigation.
“While we will miss Courtney’s enthusiasm and commitment to Flagstar default servicing, we are
supportive of her new endeavor, and look forward to being a client and watching her efforts to transform
how the industry navigates mortgage servicing through these next few years,” says Lee Smith, EVP and
President of Mortgage at Flagstar Bank.

About Consigliera: https://www.consigliera.com

Consigliera is a woman-owned business based in Detroit focused on bringing excellence to the mortgage
servicing process through digital transformation, high-risk regulatory management, and human-first
strategies.

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Contact Information:
Consigliera LLC
Courtney Thompson
248-996-0084
Contact via Email
www.consigliera.com

Online Version of Press Release:

You can read the online version of this press release at: https://www.pr.com/press-release/836245

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