Tourist Satisfation Questionnaire

TOURIST SATISFATION QUESTIONNAIRE
Dear Sir or Madam!

Good morning/afternoon and welcome to our Halong Bay. We are pleased that
you decided to stay here. If you have spent at least one night at Halong we kindly
ask you to participate in a survey which will help us make your future to stay here
even more pleasant. The interview will take about 10-15 minutes and is conducted
anonymously.
A. GENERAL INFORMATION
1. What’s your name?
__________________________________________________________
2. What is your employment status?

1. Employed.
2. Self-employed.
3. Unemployed.
4. Retired / renter.
5. Student / pupil.
6. Other, what: __________________________________________
3. Year of birth: ________________

4. Gender:
5. Where do you come from:
B. DETAILED INFORMATION
I. TOURIST PRODUCT
6. When you come to Ha Long, do you feel satisfied about the facilities for
young children? (Circle the score which you going to choose)
Lower satisfied In-Betweener Higher satisfied
Score 1 2 3 4 5 6 7
7. How do you feel about the quality of guided excursions and tours?
Score 1 2 3 4 5 6 7
8. How do you feel about the quality of sport facilities and activities?
Score 1 2 3 4 5 6 7
9. And are you satisfied with the beaches facilities and sport
facilities/activities?
Score 1 2 3 4 5 6 7
10. Is the availability of museums and historical places can be able to meet
your requirement?
Score 1 2 3 4 5 6 7
11.What about daily tour services and health services, are you satisfied
with these statements?
Score 1 2 3 4 5 6 7
II. AIRPORT
If you travel to Ha Long by plane, please answer question 12-14. In case that
you did not travel by plane, you can skip this part.
12. When you come to Ha Long, do you feel satisfied about distance
between your resort/hotel and Van Don airport?
Score 1 2 3 4 5 6 7
13. What about the cleanliness and facilities/services at Van Don airport?
Score 1 2 3 4 5 6 7
14. Is the existence of information centres help full with you?
Score 1 2 3 4 5 6 7
Your
Devoid of sense A little bit Very helful
feelings
III. HOST ATTITUDE

15. How do you feel about the local residents, are they friendly or not?
Score 1 2 3 4 5 6 7
Your
Unfriendly Normal attitude Friendly
feelings
16. Do you feel satisfied with the attitude of local shopkeepers and staff?
Score 1 2 3 4 5 6 7
17. What about the responsiveness to customer complaints of the staff in

Ha Long Bay, are you satisfied with it?
Score 1 2 3 4 5 6 7
18. Do you feel safety and security when you stay in Ha Long?
Score 1 2 3 4 5 6 7
Low personal High personal
Your
safety and In-Betweener safety and
feelings
security security
IV. ROAD TRANSPORT

19. Is the comfort of local transport services can be able to meet your
requirements?
Score 1 2 3 4 5 6 7
20. What about the network of local transport services?

Score 1 2 3 4 5 6 7
21. How about the taxi services and the attitude of local drivers?
Score 1 2 3 4 5 6 7
22. Does the signage (directions) help full with you?

Score 1 2 3 4 5 6 7
Your
Devoid of sense A little bit Very helful
feelings
V. ACCOMMODATION AND CATERING

23. How do you feel about the quality of food?
Score 1 2 3 4 5 6 7
Your
Tasteless Delicious Very delicious
feelings
24. Are you satisfied with the quality standard and the cleanliness of
accommodation?
Score 1 2 3 4 5 6 7
25. What about the level of hygiene and sanitation?
Score 1 2 3 4 5 6 7
VI. PRICING
26. Do you feel the price of local transportation is expensive or not? If not,
are you satisfied with this level of price?
Score 1 2 3 4 5 6 7
27. When you travel, you might often buy souvenir and gift to your family
and friends. So are you satisfied with the level of souvenir and gift
prices?
Score 1 2 3 4 5 6 7
28. If you are foreign tourist, please answer this question. In case that your
are inland tourist, you can skip it. When you exchange currency into
VND, are you satisfied with the exchange rate?
Score 1 2 3 4 5 6 7
VII. NATURAL ENVIRONMENT

29. Halong Bay is known as one of New seven Wonders of Nature, so how
do you feel about the environment quality in here?
Score 1 2 3 4 5 6 7
30.What about the attractiveness of natural environment and cleanliness
of beaches?
Score 1 2 3 4 5 6 7
VIII. ENTERTAINMENT
31. Ha Long is an young city, how do you feel about the restaurants,
nightlife and entertainment in here?
Score 1 2 3 4 5 6 7
32. With a lot of shopping centers, is the shopping facilities of this city can
be able to meet your requirements?
Score 1 2 3 4 5 6 7
IX. INTENTION AND RECOMMEND TO VISIT

33. Do you want to come back Ha Long Bay in the future?
1. Yes
2. No
3. I do not know
34. Will you recommend Ha Long to your friends as dreamland
destination?
1. Yes
2. No
3. I do not know
Thank you very much for your time and answers!

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TOURIST SATISFATION QUESTIONNAIRE

Dear Sir or Madam!

2. What is your employment status?

3. Year of birth: ________________

III. HOST ATTITUDE

17. What about the responsiveness to customer complaints of the staff in

IV. ROAD TRANSPORT

20. What about the network of local transport services?

22. Does the signage (directions) help full with you?

V. ACCOMMODATION AND CATERING

VII. NATURAL ENVIRONMENT

IX. INTENTION AND RECOMMEND TO VISIT

Thank you very much for your time and answers!

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