Introduction

As one of Australia's leading retailers, Coles is committed to creating life easier for
purchasers. Coles tend to deliver best price on your weekly grocery shop, together with as
providing convenience searching and fuel, best price credit cards, reasonable postpaid phone
plans associate degreed an intensive network of wine and liquor stores.

Coles Supermarkets is a national full service supermarket retailer operating with over 2,500
retail outlets nationally. Beginning as a variety store more than 100 years ago, they are part of
Australia’s history. Thanks to Coles Online, customers can also shop anytime, anywhere with
groceries delivered to the door or easy to pick up in store with Click & Purchase. Coles
makes life easier for Australians by delivering quality, value and service to the 21 million
customers who shop with us each week.
Performance-related initiatives
Coles Group in order to enhance their human resource asset. The human resource keeps
recruiting well skilled and talented candidates for the development and enhancement of the
firms. The employee engagement strategies are excellent that helps in retaining the skilled
staff of the firm. This also helps in reducing the recruitment cost as existing employees help
in enhancing the business and provides training to the new joiner.

The supermarket giant also reported Coles online sales revenue grew by eighteen for the
year, that the corporate said contributed a "modest profit" to its supermarket business, even
when services were temporarily disrupted in March and April throughout the COVID-19
pandemic. It attributed a part of the rise to its online capability almost doubling through the
rollout of its contactless click-and-collect services and also the launch of its online priority
service for vulnerable customers

Supermarket giant Coles has touted that during the 2020 financial year it saved more than
AU$250 million by adopting more technology to drive efficiencies as part of what it has
dubbed its "smarter selling" strategy.

In order to beat its biggest rival, that's Woolworths, the corporate has adopted a brand new
Coles strategic analysis. The brad has shifted its focus a lot of on wealthy customers, which
oreviously the corporate didn't use to do. at the side of addressing the needs of rich customers
Coles is currently also targeting technical school enthusiast millennial shoppers. in the initial
stage of the in next 2 years, the corporate was on the trail of “putting out the fire” strategy
which was significantly targeted on obtaining the retail basics right as an example stock
availability , creating assured car parking and workers levels were freshly painted and created
the pot-hole free (Hatch, 2018)

Under the strategy, the corporate aforesaid throughout the year it introduced information and
technology-led solutions in-store, like its deli easy order and store production tools;
developed artificial intelligence tools for areas like forecasting and markdowns; and
transitioned quite 3,000 support team members Australia-wide to remote operating..
Propose an acceptable information system resolution that meets the company desires.

Information system solutions are the technologies which will facilitate in enhancing the
business performance of Coles group. As per the report, it's recommended that the corporate
should provide additional coaching to their staffs so that quality of their services will be
improved. Coles group will implement the newest Cloud technology in order to enhance their
management procedures. they must try to work on their promoting options as well they'll
make use of social websites in order to increase their approach and reach out to additional
customers that may facilitate them in enhancing their business.

The company may implement information warehouse and technology in their application of
DSS on the decision support system. this can be one of the most popular trends among the
retailers (Fazal et al., 2017). information warehouse may be a multiple distributed
heterogeneous database that helps in providing a unified query technology to the retailers.
this can help in improving the decision making process of the managers and enhance the
business of the firm.

Evaluate the planned system and provide recommendations

Traditionally it had been observed that the invoicing systems were engineered with the
assistance of a single info centric data model, the decision analysis were unable to fulfill all
the requirements of the system on the database. information warehouse is a multidimensional
process with comprehensive data on capacity. an accurate and fast technique helps in
analyzing the info the information the decisions of the mangers will improve (Su and
Needamangala, 2017). this will be a good way to earn competitive advantage for the firm.
Enterprises having complex structure have a large range of invoicing business data and that
they need decision analysis during which this technology will be helpful. it's suggested that
the corporate should try to advertise more so as to increase its profit revenue and implement
this technology to boost their decision-making system which will help them in figuring out
ways in which . they'll enhance their business performance and gain competitive advantages.
Culture-related initiatives

Value

Coles employees share a set of Core Values that include a culture for integrity, honesty, and
mutual respect for their people and customers.

Vision

Their vision is to 'become the most trusted retailer in Australia and grow long-term
shareholder value'. Becoming the most trusted retailer in Australia means they are reliable
and responsible, and delivering on their purpose.

Purpose 

Coles Purpose is to 'sustainably feed all Australians to help them lead healthier, happier lives'

Coles has a number of company policies that promote a culture of acting lawfully, ethically
and responsibly and outline expected standards of behaviour. These policies include the
following:

Code of Conduct

Coles has a Code of Conduct which sets out the standards of behaviour which are expected of
its directors and team members in their interactions with customers, suppliers, the community
and each other. The Code of Conduct was reviewed in FY20 and was updated to reflect the
Company’s vision, purpose and strategy as well as the values and LEaD behaviours. Our
values of Customer obsession, Passion and pace, Responsibility and Health and happiness
define what’s important to us, and our LEaD behaviours of Look ahead, Energise everyone
and Deliver with pride guide how we work as a team and continue to build on the strong
relationships with our suppliers and customers.
Whistleblower Policy

As part of Coles’ commitment to the highest standards of conduct and ethical behaviour in all
its business activities, the Company has a Whistleblower Policy to encourage anyone to come
forward with concerns. The policy, which was reviewed and updated in FY20, requires Coles
team members, directors and officers who have reasonable grounds to suspect that ‘Potential
Misconduct’ has occurred or is occurring within or against Coles to make a report. The policy
also encourages anyone else who has reasonable grounds to suspect that ‘Potential
Misconduct’ has occurred or is occurring within or against Coles to make a report. Potential
Misconduct is any suspected or actual misconduct or an improper state of affairs or
circumstances in reference to Coles. It includes any unethical, illegal, corrupt, fraudulent or
undesirable conduct or any breach of Coles’ policies like its Code of Conduct by a Coles
director, team member, contractor, supplier, tenderer or the other person who has business
dealings with Coles.

Anti-bribery and Corruption Policy

Coles has an Anti-bribery and Corruption Policy. In FY20, the Board approved updates to the
policy in response to regulatory changes. The policy stipulates that Coles has intolerance for
bribery and corruption of any type. It prohibits directors and team members from engaging in
activity that constitutes bribery or corruption and sets out a number of guidelines to assist
team members to determine what constitutes bribery or corruption. It covers any activity or
behaviour undertaken in connection with Coles, regardless of the geographical location in
which that activity or behaviour occurs.

Sustainability, Health, Safety and Wellbeing

Coles is committed to providing a safe and healthy environment for team members,
customers, suppliers, contractors, visitors and supply chain partners. The Health, Safety and
Wellbeing Policy describes the systems and processes in place to manage the risks and
hazards that come with operating Coles’ business and ensure that Coles’ actions are
appropriate to our risk profile.
Securities Dealing Policy

Coles has a Securities Dealing Policy to ensure compliance with insider trading laws, protect
the reputation of the Group, its directors and team members, maintain confidence in the
trading of the Company’s securities and prohibit specific types of transactions. In general,
directors, members of the Executive Leadership Team and other executives at the General
Manager level and above (Restricted Persons) may not deal in Coles’ securities during
specified periods (known as ‘blackout periods’) that cover the period leading up to and
instantly following the discharge of the quarterly retail sales results, half-yearly results and
full-year results. Outside of those blackout periods, Restricted Persons must seek prior
approval to deal in Coles’

Conclusion

After the Coles Performance and culture related analysis, the reason behind its worldwide
success has been identified. Coming to Performance of workforce, Coles adopts the most
effective combination of Workforce and Technology, such as cost leadership strategy along
with product differentiation. This particular combination is considered as the most impactful
Performance of workforce. Achieving competitive advantage is the biggest success factor for
Coles, and the company has implemented its cultural Values, Vision, Purpose, Code of
conduct, policy in such a way so that it can earn competitive advantage from all most all
types of business aspects, whether through its products, marketing, operations, sales and
distributions.

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