BSBWOR203 - Work effectively with others

Activity C

Research project

Task 1
This assessment requires you to research the policies, procedures and organisational standards that
relate to your own work role.

You are required to do the following.

 Locate your workplace policies/plans/procedures and your position description. If you can’t access
from your workplace research online.
 Consult with your manager and other members of your workgroup to complete this activity.
 Answer all the questions.
Access and read three different policies/plans/procedures from your workplace and your position
description.

Q1: In relation to your position description what are your responsibilities and duties?

Q2: In addition to the duties and responsibilities outlined in your position description, list three implied
procedures or protocols you’re expected to follow.

Q3: What are the responsibilities and duties of the other people in your workgroup, and how do they
relate to yours?

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Q4: Looking at the three different policies/plans/procedures, do they follow an organisational format?
Explain why or why not.

Q5: What feedback would you give regarding how these policies/plans/procedures could be improved
so they are appropriate to the audience?

Q6: What resource constraints do you and other members of your workgroup need to take into account
while doing your job(s)?

Q7: How does your workplace conduct feedback? Describe the formal and informal process used.

Q8: How are conflicts and problems dealt with in your workplace? Describe the process and explain
when it might be necessary to refer the conflict to your manager.

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Task 2 – Project
This assessment requires you to work in a small group to identify, plan and implement an opportunity for
improvement.

You are required to do the following.

 Work in a small group to identify, plan and implement an opportunity for improvement.
 Answer all the questions.

 Liaise with your workgroup or classmates to identify an opportunity for improvement in your workplace
or training environment.
 Work in a group of four or as directed by your assessor.
 Together, create a SMART goal regarding this improvement.
 Plan your strategy for reaching the goal/making the improvement.
 Implement your strategy – providing support to one another, contributing constructively and sharing
information as appropriate.
 As you work through this process you must deal appropriately with any issues, problems or conflicts
that arise using appropriate conflict resolution techniques.
 Using the information from your group, answer all questions.

Q1: Describe the opportunity for improvement you identified.

Q2: State the SMART goal you created.

Q3: Outline your plan for achieving the goal.

Q4: Provide examples of how you supported your team members to ensure you met the goal.

Q5: Identify your constructive contributions – including any tasks you undertook – to reach the goal.

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Q6: List information you shared and who you shared it with in order to reach the goal.

Q7: Identify any issues, problems or conflicts that arose.

Q8: How did you and your team deal with these difficulties

Q9: Did you reach the goal? If so, what was the result? If not, why not, and what would you change to
improve the outcome?

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Role-play
This assessment requires you to participate in four role-plays.

You are required to do the following.

 Read the role-play scenarios provided here or those provided by your assessor.
 Participate in all four role-plays (changing roles with other group members for each role-play).

Role-play 1 – Giving and receiving feedback

 Person A – Encourage/ask a workgroup member for feedback on a specific procedure or task you
perform in the workplace.
 Person B – Provide constructive feedback and encouragement in a ‘feedback sandwich’.
 Person A – Receive and acknowledge the feedback.
 Person B – Confirm the accuracy of the acknowledgement.
 Person A – Agree to take action – asking for any advice necessary.

Role-play 2 – Responding appropriately to linguistic differences

 A member of your workgroup speaks English as a second language with a very heavy accent.
 Linguistic differences between them and other team members are keeping them from understanding
one of your work procedures.
 Respond appropriately to this situation.

Role-play 3 – Respecting differences

 A member of your workgroup approaches you for advice. Another team member has told him he
should remove his turban at work because it doesn’t suit the image of the organisation and that he’ll
lose his job if he doesn’t comply.
 Respond in a way that respects his personal values and beliefs and adheres to anti-discrimination
legislation.

Role-play 4 – Identifying and resolving problems and conflicts

 Use the five-step conflict resolution procedure to deal with an issue, problem or conflict you have
identified in the workplace.

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