Professional Documents
Culture Documents
Project of FM
Project of FM
Project of FM
NAME ID NO
GETNET TSEGAYE ………………………………………………BER/317/11
BINIAM YIBELTAL…………………………………………………BER/279/11
HABITAMU WODAJI………………………………………………BER/325/11
GIRMA DESTA ……………………………………………………..BER/321/11
FIKADU WUBET…………………………………………………..BER/334/11
HAYMANOT ASEGU………………………………………………BER/326/11
ENDALEW ABEIW………………………………………………….BER/29811
GENET GEBRU …………………………………………………….BER/313/11
FITFITIE ALEMU ……………………………………………………BER/311/11
Table of Contents
PART ONE ..............................................................................................................................................7
..................................................................................................................................................................... 7
1.1 Background of the organization ...................................................................................7
1.2 organization profile...........................................................................................................7
1.2.1 vission
1.2.2 mission
1.2.3 goal
1.4. Objective...........................................................................................................................7
1.4.1. General objective..........................................................................................................7
1.4.2. Specific objective...........................................................................................................7
1.3 description of selected department.......................................................................................8
1.4 observed problem of organization..............................................................................................8
1.5 the project objective..................................................................................................................8
1.6 significance of newly developed organization
1.7 requirment identification
1.7.1 data source
1.7.2 methed of data collection
1.7.3 sample size
1.8 time schedule
1.9 cost schedule
PART TWO PROJECT PLANING
2.1 THE PROJECT SCOPE AND FEASIBILITY...........................................................................................8
2.1.1 Feasibility...............................................................................................................................9
2.1.2Technical feasibility...........................................................................................................9
2,1,3Operational feasibility.........................................................................................................9
2.1.4 Economic feasibility............................................................................................................9
2.1.5 Legal feasibility:...............................................................................................................10
2.1.6 Schedule feasibility..........................................................................................................10
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2.1.7 Cost estimation..............................................................................................................10
Chapter one
1.1 Background of the organization
According to some business dictionary [1] defines hotel as the following point of views: Hotel is
a commercial establishment providing, lodging, meals and other guest services. In general, to be
called a hotel, an establishment must have a minimum of six letting bedrooms, at least three of
which must have attached private bathroom facilities. Although hotels are classified into 'Star'
categories (1-Star to 5-Star), there is no standard method of assigning these ratings, and
compliance with customary requirements is voluntary. A united states (US) hotel with a certain
rating, for example, it may look very different from a European or Asian hotel with the same
rating, and would provide a different level of amenities, range of facilities, and quality of service.
A Hotel Information Management System (HIMS):- is an automated system for the hotel
management; it thus creates standards in hotels according to customer needs, satisfying their
general comfort. It is the job of the Hotel Manager to coordinate the many operational tasks of
running a successful hotel. Managing a hotel requires knowledge and skills within a wide variety
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of fields. This is why educations in hotel management can be so diverse and interesting. Many
students find hotel management to be a rewarding and challenging degree program and a
qualification that will provide employment opportunities across the globe.
An education in hotel management teaches students the skills to effectively manage different
responsibilities such as reception and concierge services, restaurant and bar functions,
administration, management and marketing. For students interested in studying abroad, Hotel
management can be an appealing area of study. It is a career that provides extensive
opportunities for travel and working abroad. Many international students take the opportunity to
obtain their diploma or degree in a foreign country. This provides not only a memorable
experience but also knowledge of another culture and often a foreign language[4].
FM International Hotel
FM International Hotel is a warm and cosy lodge situated in Debre Markos, Ethiopia. The hotel lies close
to the famous Debre Markos Stadium and Adahu Recreation. The hotel offers spacious rooms in a
central location. Free Wi-Fi is available.
The hotel's rooms have an en-suite bathroom, a wardrobe and a TV with cable service.
The onsite restaurant serves Ethiopian and several foreign al carte dishes.
Laundry and business services are rendered at added charges. Onsite parking is available and security
guards watch the premises. FM International Hotel has several shopping centers nearby and is 6 minutes
drive from Debre Markos Stadium
FM International Hotel has several shopping centers nearby, and lies in Marko Church and Adahu
Recreation's vicinity.
The onsite restaurant serves Ethiopian and several foreign dishes a la carte, and the onsite bar serves
non-alcoholic and alcoholic drinks.
FM International Hotel Debre Markos
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Facilities
Laundry Facilities*
24H. Security
Bar/Lounge
Iron and board
Hotel Is Located At The Heart Of Debre Markos Town Which Is Besides The Main Road Leading
To Bahir Dar And Amba Mariam. That Is, At The Junction Of These Two Roads.
At the heart of Debre Markos town
Luxury Collections
High Speed Internet Service
Parking Service
Near to Telecom Services and Government and Non Governmental Banks
Easy to get Transportation to Bahir Dar and Addis Ababa cities via to Gondar and other places
through Addis respectively
Bed Room Facilities
Room Service/Meal/
LCD Flat Screen Television with different channel facilities from Satellite in each Bed RoomBoth
Single and Double Bed Room Service
Cold and Hot Water Service in each Bed Room
Single Bed Sleeps 1 Includes: --Select-- This room has a single bed, and features an en-suite
bathroom, a wardrobe and a TV with cable service. Toiletries are.
Double Bed Sleeps 1 Includes: --Select-- This room has a double bed, and features an en-suite
bathroom, a wardrobe and a TV with cable service. Toiletries are.
Single Bed Sleeps 2 Includes: --Select-- This room has a single bed and a queensize bed, and
features an en-suite bathroom, a balcony, a wardrobe and a TV with
1.2.1 Vision
The ideology of our vision is to continue to apply and set the highest standards of service quality and in
that way justify and uphold the reputation that we have among the guests, partners, competitors and
the wider community. We use and constantly introduce environmentally friendly technologies and
processes in order to remain in balance with nature and also meet the needs of contemporary
society.Tradition is a testament to our success but in the future we also want to embrace the changes
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that modern time brings and become more attractive in the market and more interesting to our guests
and partners.
1.2.2 Mission
The mission of the Hotel FM is to put hospitality services on the highest level in
order to satisfy the demands and expectations of guests. Our aim is to make the
Hotel FM a place for encounters, business success, pleasant meetings and
ceremonies.
1.4. Objective
The project has both general and specific objectives. Here are the general objective and then
Specific objectives.
Design a new system that can overcome the problem of the current system
Identify functional and non functional requirements for the new system.
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1.3 System planning and selection
Problems of existing system in hotel management system
General problem
The main problem in the hotel is data handling and registering customer
problem in the way they can accesses the hotel online as well as by presented in
the hotel to reserve or to use other services
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ordered item may shuffle one to another customer or
the ordered item may take long period of time to deliver customer
This kind of mistake could make the collapse of the business by the
consequence of customer to hotel relationship make a gap.
problem is time consummation during ordering reservation and paying bill as well
as checking out from The major goal of developing system is used to decrease loss
of human labor, as the current system is majorly stored in a separated file and in
papers. The other room. In doing this project by developing system that solve this
all problem, we have objective as:-
General objective: - developing a system to order and service for the hotel’s
services.
Specific objective: - to make things comfortable in the hotel for customers and
good data storage access
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Facilitate increase in productivity, decrease paperwork, and ability to
analyze trouble spot.
To maintain security and secrecy of the hotel details.
To provide accurate data when it is required.
Satisfying customers’ requirements in short time via online
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The system can register new importing materials, food items and its detail information are
recorded and stored in to the hotel.
Updating data
The system cans menu information such as the old menu changed by the new one.
Deleting data:
The system can remove or delete different useless or used information from previously
recorded data on the database.
Non Functional Requirements
Nonfunctional requirements are requirements that are not directly related to the functional
aspects of the system.
Our system has the following nonfunctional requirements
Performance:
The response time that the system uses to process, quire and retrieve hotel data and other actors
information from database is very short. That means it takes Short response time for a given
piece of work. The designed system will use low utilization of system resource in terms of space
and time. Many tasks can be performed on the same time that in turns provide time and cost
effective services.
Usability:
Our system is very easy to use and to exchange information. The newly entered customers can
use the system without any confusion.
Integrity:
Only an authorized users of the system (administrator, manager or other) can able to update,
modify, delete or access patient data. Access is denied for unauthorized and unauthenticated
users of the system.
Graphical user interface:
The system provides user friendly services to its users. The user of the system will get their
graphical screen which is very easy to work with. This is achieved by including visual buttons
and objects to simplify the use of the system.
1.7.1 Data source
To conduct this project use primary & secondary source
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In order to obtain necessary information from target respondents we would use both primary &
secondary source of data.
The Primary data would be the response of employees in the hotel by using interview &
questionnaires.
The secondary sources are:-
Manual system.
From online line by searching related things.
From FM hotel getting newspapers.
1.7.2 Methed of data collection
The data are gathering from primary and secondary data collection methods would be used.
The primary data collected from:-
1 Interview
2 questionnaire
The secondary data is collected from books internet document of the hotel
1.7.3 Sampling technique and sample size
The target population of the study would be the employee of FM international hotel and
managers of the hotel.
Sample Size
A simple random sampling method used in this study to select the number of sample respondents
proportionally from each stratum.
Primarily, sample size of the population was determined by using the formula below (Yamane’s,
1967) as follow:
n= N/ (1+N (e) 2
n= 103/1.2575
n= 82
Where:
n= sample size for the total population
N= total population
e= margin of error (5%)
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1.8 Time schedules
Here the work plan helps to do the project in a programmed and planned manner this work plan
or time schedule directs to do each project work sequentially on their appropriate order. This
work plan for this project is scheduled to April as follows
1 Title selection X
2 Project writing
3 Project submission X
4 Preparing project X
planning
5 Construction of
instruments
6 Data collection X
7 Data analysis X
8 Submitting report’ X
9 Editing preparing X
final report
10 Typing X
11 Paper submitting
Although, design concepts, outputs and other components of the Project can be used for
different purpose, the implementation of this project is on web based hotel management
system. The new system should provide the following services.
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Search Rooms information, updates room, delete room, search customer information by
receptionist, register, update employee, add employee, generate report, view comment.
Feasibility STUDY
The objective of feasibility is to determine whether or not the proposed system is feasible.
2.1.1 Technical feasibility
In this, one has to test whether the system can be developed using existing technology or not.
It is planned to implement the proposed system usually php, MySQL server, micro
media, dream weaver. It is evident that necessary hardware and software are available for
development and representation of the web site. The solution is technical
feasible.
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potential of the team member of the project, we surely expect the project will be completed on
time.
APRIL01-
APRIL23
No. Task Name
1 Requirement
gathering
2 System
requirement
specification
3 System designing
4 System
implementation
5 Operation
&testing
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Cleaning
Tools that show cleaning staff all their assigned rooms and all general cleaning tasks, allow them to
report faults to the property department and to report rooms as ready, the status of which is then
updated in real time in the property management system.
Maintenance
Tools that help caretakers to get an overview of fault reports and recurring maintenance tasks as well as
what equipment is available throughout the building.
Front Desk
Give your reception access to valuable information about the status of all rooms and let them
easily create fault reports or other tasks based on guests’ requests, such as cleaning, VIP,
room service, lost & found and more. Room Overview
Provide a clear overview of the number of uncleaned rooms and active tasks within all
departments and more.
Checklists
Create you own checklists for different purposes. Let new employees receive a list of what needs to be
done and view a picture of what a finished room should look like, use them on safety rounds and quality
control checks, and access statistics to follow up on the quality of service provided at your hotel.
2.3 ESTIMATING RESOURCE AND RESOURCE PLAN
Database designer
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Programmer
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Source: Prepared by the author
record reservations
Logic models are hypothesized descriptions of the chain of causes and effects leading to
an outcome of interest (e.g. prevalence of cardiovascular diseases, annual traffic
collision, etc). While they can be in a narrative form, logic model usually take form in a
graphical depiction of the "if-then" (causal) relationships between the various elements
leading to the outcome. However, the logic model is more than the graphical depiction:
it is also the theories, scientific evidences, assumptions and beliefs that support it and
the various processeS’
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3.2.3 CONCEPTUAL DATA MODELING
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