Nama Kelompok :

I Kadek Wijapa Arsadana (07)

I Kadek Agus Prima Yoga (27)

ENGLISH FOR SPECIFIC PURPOSES

(HOUSEKEEPING)

1. Entering Guest Room

(Knock 3 times)
Wijapa: “Housekeeping, housekeeping, housekeeping.”
(Open the door gently)
Wijapa: “Housekeeping,
Good morning,
My name is Wijapa, I am your room boy,
I am here to clean your room.”
Agus Yoga: “Yes, good morning.”
Wijapa: “May I start the cleaning now, Sir?”
Agus Yoga: “Yes, certainly.”
Wijapa: “Thank You, Sir.”
(Start the cleaning procedure based on the S.O.P)
Wijapa: “Sir, your room is ready.”
Agus Yoga: “Thank you.”
Wijapa: “You are welcome, Sir,
Do you need anything else?
Agus Yoga: “Well, no, everything is great, thank you.”
Wijapa: “Yes, Sir,
Have a nice day.”
Agus Yoga: “Have a nice day.”

2. Giving Direction
Agus Yoga: “Excuse me, can you please tell me where the Gas Station is?
Wijapa: “Certainly, Sir,
The Gas Station,
This is the PNB Hotel,
From here you go along on Jalan Krisna, and turn left on the first three junctions,
Next you go straight on Jalan Baluk for about 500 metres, pass the Baluk Monument,
And go straight for another 800 metres, until you get to the junction of the Balang Tamak
Monumen, turn left, then go straight for 100 metres
You will find The Gas Station on your right.
Do you have any question?”
Agus Yoga: “Oh, no, that was very clear for me, thank you very much.”
Wijapa: “You are welcome, Sir
And have a nice day.”
Agus Yoga: “Have a nice day.”
3. Handling Guest Request by Phone
(Pick-up the phone after it is ringing for three times using left hand)
Wijapa: “Housekeeping,
Good morning,
This is Wijapa speaking,
How may I help you?”
Agus Yoga: “Yes, can I have a one bottle of mineral water, please?”
Wijapa: “Certainly, Sir,
May I have your name and room number, please?”
Agus Yoga: “My name is Agus, and I am staying in room 027.”
Wijapa: “Can you spell your name for me please, Sir?”
Agus Yoga: “Yes, it is A-G-U-S, Agus.”
Wijapa: “Thank you, Sir.”
May I repeat your request?
Agus Yoga: “Yes, please.”
Wijapa: “Thank you,
To Mr. Agus,
In room 027,
We will deliver one (1) bottle of mineral water to your room right away,
Do you need anything else, Sir?
Agus Yoga: “No”.
Wijapa: “Yes, Sir, have a nice day.”
Agus Yoga: “Have a nice day.”
-------------------------------------
(Knock 3 times)
Wijapa: “Housekeeping, housekeeping, housekeeping.”
(Open the door gently)
Wijapa: “Housekeeping,
Good morning,
My name is Wijapa, I am your housekeeping service staff,
To Mr. Agus,
In room 027,
This is your request
One (1) bottle of mineral water for you, Sir.”
Agus Yoga: “Yes, just put it on the bed, please.”
Wijapa: Yes, Sir.
(Put the pillow on the bed)
Wijapa: “Do you need anything else, Sir?”
Agus Yoga: “No, thank you very much.”
Wijapa: “You are welcome and have a nice day, Sir.”
Agus Yoga: “Have a nice day.
4. Explaining About the Room Facilities
(Knock 3 times)
Wijapa: “Housekeeping, housekeeping, housekeeping.”
(Open the door gently)
Wijapa: “Housekeeping,
Good morning,
My name is WIjapa, I am your room boy,
Welcome to PNB Hotel,
May I explain about the Room facilities, Sir?”
Agus Yoga: “Yes, that would be better.”
Wijapa: “Thank you, Sir,
This is the door, and this is the key card, you may open it like this.
This is the light switch, you may turn it on and turn it off like this.
That is your air conditioner, and this is your air conditioner remote, you may turn it on
and turn it off like this.
These are the windows, you may open them like this.
Those are your televisions, you may turn them on and turn them off like this.”
Do you have any question, Sir?”
Agus Yoga: ”No, it was very clear for me, thank you.”
Wijapa: “You are welcome, Sir,
And do you need anything else?
Agus Yoga: ”Hmm, no, not really.”
Wijapa: “We hope you enjoy your stay in our hotel,
And have a nice day, Sir.”
Agus Yoga: “Have a nice day.”
5. Explaining About the Hotel Facilities
Agus Yoga: “Excuse me, can you show and explain about the PNB Kampus Jembrana
facilities?
Wijapa: “Certainly, Sir,
The PNB Kampus Jembrana facilities,
This is the lobby,
We have the administration room on the right of the lobby.
And we have lecturer room on the left of the lobby.
We have the restroom in front of the lecturer room.
Next we have the stairs to the second floor on the left of the restroom.
We have the field behind the lobby.
We have the auditorium across the restroom
We have the parking lot in front of the lobby on the left and the right side
We have housekeeping department in front of the auditorium
Do you have any question?”
Agus Yoga: “Oh, no, that was very clear for me, thank you very much.”
Wijapa: “You are welcome,
And do you need anything else Sir?”
Agus Yoga: “Nope.”
Wijapa: “Certainly, Sir,
And have a nice day.”
Agus Yoga: “Have a nice day.”