WE ARE

ABOUT WEST VIRGINIA

AMERICAN WATER
Customers Served:
545,000 customers in
319 communities in 19
counties across West
Virginia.
Treatment Facilities: Eight
water treatment plants
and one wastewater plant
Tanks: 200
Miles of Pipe: 4,515
Employees: 316
Our water treatment plants
have the capacity to treat
and deliver over 53 million
gallons of water per day
(MGD).
INVESTED
Investing more
than $78 million
in our distribution
system
Invested in Our Facilities
West Virginia American Water invests
more than $78 million each year to
maintain and upgrade our water and
wastewater systems. This includes
improving treatment plants, storage tanks,
wells, pumping stations, pipes, valves,
fire hydrants and metering equipment to
provide water and wastewater service
that is reliable, efficient and meets all
regulatory standards. We maintain more
than 4,515 miles of water and sewer
main across the state.
Community Partner
We take an active part in the communities
we serve by supporting environmental and
educational initiatives related to water.
Our community programs include:
• Environmental Grant Program
• Firefighting Support Grants
• Water Camps for Kids
• Protect Our Watershed Art Contest
• Bottle Filling Station Program
• Plant Tours
• H2O on the Go Mobile Hydration
Station

Counties Served (19) Delivering Quality on Tap Lending a Helping Hand

We have a track record of meeting or We offer financial assistance for low
Boone Logan surpassing water quality standards. income customers who qualify including
Braxton Mason Statewide, we perform thousands of grants of up to $500 a year, discounts on
Cabell Mercer tests annually for about 100 regulated the monthly service fee and water-saving
Clay Putnam contaminants on the water before it tips. Learn more online. Under “Customer
Fayette Raleigh leaves our treatment plants. We also have Service & Billing,” click on “Customer
access to American Water’s Central Lab,
Harrison Roane Assistance Programs.” Or, contact our
which conducts sophisticated drinking program administrator Dollar Energy Fund
Jackson Summers
water testing and analysis. We take water toll-free at 1-888-282-6816.
Kanawha Wayne quality so seriously that each of our water
Lewis Webster treatment plants have been nationally
Lincoln recognized with Directors Awards from
the U.S. EPA’s Partnership for Safe Water
Water Supply Sources program for voluntarily surpassing federal
Kee, Horton and Ada and state drinking water standards.
Reservoirs, Bluestone
Lake and the New, Elk,
Where Your Dollars Flow
Ohio and West Fork Let’s take a look at how each dollar of your monthly water bill is allocated toward the
Rivers. costs we incur to treat and deliver water to your door.

Partnership for Safe Capital investments ($0.45) Operating expenses

include costs associated with
Water Received seven
upgrades to water treatment
Directors Award from the facilities, pipelines, storage tanks,
Partnership raw water intakes and pumping
stations to keep the water flowing
and meet all regulatory standards.
05-2021
These costs also include the
interest and dividend payments we
make to the lenders and investors
that provide us with the funding to
make these investments.
($0.36) cover operating
and maintenance costs,
36% including chemicals,
energy and other costs
associated with running
45% a utility, as well as labor
costs and related benefits.
Taxes ($0.19) like all
19% businesses, we pay taxes,
including income, payroll and
Operating Expenses Taxes Capital Improvements
property taxes.
Western Operating Area Improvement Highlights
Our customers count on us to provide safe, reliable water service. By continually upgrading our
infrastructure, we plan to keep it that way. This year, we plan to invest more than $1.9 million
to install more than 10,000 feet of new water line in Cabell and Wayne Counties. These system
improvements, which replace pipes dating back to the early 1900s, will improve reliability for
customers, reduce service interruptions, and increase water flows for firefighting.

2021 Water System Improvement Projects*

Project Name Project Details Cost Estimate
Route 60 and Cyrus Creek 4000’ of 16 “ DI pipe $989,000
Toms Creek in Salt Rock 5400’ of 12” PVC Pipe $895,000
Route 10 in Huntington 740’ of 12” PVC $80,000
TOTALS 10,140’ $1,964,000

Learn more about the investments we’re

making in our communities. Check out our
online infrastructure storymap.
This user-friendly web-based map shows where West Virginia
American Water is replacing and upgrading aging water and
wastewater infrastructure across the state in 2021.
We think this map is an important tool in raising awareness to
an issue that is typically buried underground, out of sight and
out of mind. And, it provides transparency into our investments,
so you know exactly where your dollars are being re-invested into
replacing old infrastructure.
The map features summaries of pipe upgrades, total dollars
invested and length of pipe being installed across the bottom of
the map for the area shown.
Visit westvirginiaamwater.com and see for yourself.
*To be used as reference only. Project selections
and extents may change throughout the year.
This map might not reflect all projects.
INFRASTRUCTURE. ONE MORE WAY WE KEEP LIFE FLOWING.