BSBINN601 - Lead and manage organisational change

ASSESSMENT TASK 1

1. Analyse the organisational objectives provided

in the scenario to identify the change requirements for Fast Track Couriers:

a. Identify requirements for change

 Drivers are resistance to change which can negatively affect the company and
thus should be explained about the change in detail by keeping in mind their
requirements.
 Productivity reporting shall be completed using PDA data.
 It needs to build its market share so as to be the preferred choice as courier
Company.

b. Prepare an explanation of how your identified change needs link to the

organisation’s strategic plan goal/s.
 In order to achieve company’s expansion and to expand business in
metropolitan area so that small to medium package delivers market
share increase by 7.5%.
 to develop an integrated approach to distribution management utilizing
technology such as PDA devices and GPS
 to develop and maintain a cohesive and well-motivated workforce.

2. Review the organisation’s current state to understand how the current policies,
practices and operations deliver against the organisation’s strategic goals.
Review the organisation’s performance against objectives with regards to its:
a. people

 Management, not yet implement human resources function,

 Poor relationship between managers and staffs.
 Potentially may not well accepted one driver per truck.

b. processes

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  Changing driving from two to one
 Installing an automatic lift gate on
the back of each gate at a cost of
$10,000 per truck.
 Convoluted and hard to understand.
c. technology

 No manual or user guides available

 All trucks are fitted with a GPS system to assist drivers with navigating to
each pick up and drop off location.
 Trucks are also assigned a PDA that provides drivers with the details of
each pick up and drop off and records when a job starts and finishes.
d. structure.

 Human Resources function to facilitate the changes in workforce

management in the first quarter of the 2012 financial year.

3. Monitor external trends to identify events or trends which may impact on the
achievement of the organisation’s strategic plan goals:

a. identify two external trends

b. develop an explanation of how the trends currently impact or will impact

organisational objectives .

 To develop an integrated approach to distribution management

utilising technology such as PDA devices and GPS. Implement PDA/
GPS usage (productivity function) on truck fleet in the first quarter of
the 2012 financial year. But at the beginning drivers were not happy
about PDA/GPS system. Later on they became agree in positive way.

4. Identify major operational change requirements:

a. identify changes due to performance gaps

The major operational change requirements required by Bounce Fitness at the

moment is standardizing all its training activities corresponding to Fitness Australia’s
code of practice
Furthermore, another issue regarding performance gaps was Bounce Fitness required
to evaluate all employees’ professional knowledge, ensuring all trainers acquired the
minimal requirements, Certificate III in Fitness. According to Fitness Australia
standard, Bounce Fitness’s trainers required to complete at least 20 CECs (Continuing
Education Credit) every two years. Therefore, Bounce Fitness need to ensure all

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 trainers of the Centre to maintain such education
needs.

b. identify changes due to business

opportunities/threats

To achieve the goals the organization has to focus on the market changes in relation
to their business. Like competitors are using PDA,GPS so we should avoid falling
behind.

c. identify changes due to management decisions.

Changing number of driver from two to one will equipped with automatic lift
gates, will eliminate injuries for work safety.

5. Identify specialists to be consulted to assist with identifying change needs:

a. identify specialists you will engage to help identify change requirements and be
prepared to explain your reasons for engaging these specialists

 Marketing export: fast track is delivering medium to large size

packages across metropolitan Sydney. expanding business in the
metropolitan area so that small to medium package deliveries market
share increases by 7.5%
 Human resources expert: Eliminate industrial relations problems in
the 2012 financial year. Conclude negotiations with employees and
union. Low employee engagement scores. Drivers cite pay as an issue.
 Financial Expert: Sources of fund for company, review budget and
forecasting about finance for reports to GM and keeps office.

b. identify what consulting model you would adopt to engage the specialists and
be prepared to explain why you would use this model.

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  supporting data to help managers
understand why identified change
requirements are needed; supporting
data could include:

i. Data on employees such as turnover, absenteeism, employee

engagement scores, etc.
ii. productivity reports
iii. error reports
iv. Technology outage data

6. Assume your assessor is a specialist/expert of the kind you have identified in step 7.
Consult with your assessor to assist with identification of change management
requirements and opportunities.

Improving communication with employees, especially truck drivers because of their

view is that their preferred team is their two-man driver team and they only see the
benefits of that specific working arrangement. So, There is a high value placed on
communication with trucking team members.

Eliminate industrial relations problems in the 2012 financial year. Conclude

negotiations with employees and their union. And Regularly consult with union to
solve the problems related to drivers.

Low employee engagement scores. Drivers cite pay as an issue. Currently

experiencing low turnover. History of industrial disputes regarding pay and previous
change.

WHO HOW WHEN

General Manager (GM) Generally on the Never in office.
road

Chief financial officer Reports to GM and keeps Mon–Fri.

(CFO) offic hours 9–5
Accountant Reports to CFO and keeps Mon–Fri.
office hours 9–5
Truck drivers (x20) Report to office.

Office team manager Reports to GM and keeps Mon–Fri.

office hours 9–5
Office team members (x5) Perform administrative,
sales, customer

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 relationship
management
duties. Monitor
truck drivers and
handle enquiries. Report
to office team manager.
7. Identify the managers that need to be informed. Prepare a plan that identifies who, when
and how stakeholder managers will be engaged to review and prioritise change
requirements.

Employee the following people

Prioritise Change Requirements

 Marketing export: fast track is delivering medium to large size

packages across metropolitan Sydney. expanding business in the
metropolitan area so that small to medium package deliveries market
share increases by 7.5%
 Human resources expert: Eliminate industrial relations problems in
the 2012 financial year. Conclude negotiations with employees and
union. Low employee engagement scores. Drivers cite pay as an issue.
 Financial Expert: Sources of fund for company, review budget and
forecasting about finance for reports to GM and keeps office.

1. Assume your assessor is a manager you have identified. Consult with your assessor to
review the changes you propose and to help you prioritise changes. Suggest and
justify the priority you have assigned to each change you recommend.

As for the strategic plan goals the corporate strategic goals are expanding business in
the metropolitans area to allow small to medium sized packaging to increase 7.5%
market share. Developing as integrated approach to managing distribution by using
technology such as PDA and GPS devices and retain strong and motivated workforce.

People:

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  Truck Drivers: Drivers reacted in negative
way and unhappy to accept changes to
one driver per truck.

Processes:

 Changing drivers from two to one per truck.

 Automatic lift gate and a cost of $10000 per driver and per truck.

Technology

 The entire detail about driver along with each pick up and drop off , records
when a duties starts and finished are provided by PDA .
 GPS trucks are fitted with GPS technology to assist drivers with navigating to
ach pick up and drop off location.

Structure:

 Human resources functions to facilitate employee transformation to develop

and maintain a cohesive and well –motivated workforce, management in fort
quarter of fiscal year 2012.

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College Australia
National Provider No. 91136| CRICOS Registration No. 02658G Version
V1.0 July 2018