4/21/2021 Quiz 02: Leadership: Attempt review

Dashboard / My courses / Total Quality Management / Week 6: Continuous Process Improvement / Quiz 02: Leadership

Started on Sunday, 18 April 2021, 11:35 AM

State Finished
Completed on Sunday, 18 April 2021, 12:00 PM
Time taken 24 mins 12 secs
Marks 12.00/12.00
Grade 5.00 out of 5.00 (100%)

Question 1
Be Proactive
  
Correct
Begin with the End in Mind
  
Mark 1.00 out of
1.00 Put First Things First
  
Think Win‑Win
  
Seek First to Understand, Then to Be Understood
  
Synergy
  
Sharpen the Saw (Renewal)
  

Your answer is correct.

The correct answer is: [Be Proactive]
[Begin with the End in Mind]
[Put First Things First]
[Think Win‑Win]
[Seek First to Understand, Then to Be Understood]
[Synergy]
[Sharpen the Saw (Renewal)]

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4/21/2021 Quiz 02: Leadership: Attempt review

Question 2 Which of the following is not one of Deming's 14 points?. Single choice.
Correct

Mark 1.00 out of

1.00

Select one:
a. Drive out fear

b. Create consistency of purpose for improvement of product or

service

c. Belief in Mass Inspection 

d. Adopt and institute leadership

Your answer is correct.

The correct answer is: Belief in Mass Inspection

Question 3 Which of the following is not the duty of the Quality Council?
Correct

Mark 1.00 out of Select one:

1.00
a. To end the planning of training and education programs 

b. To determine and monitor the cost of poor quality

c. To establish the strategic long – term plan with goals

d. To establish the core values and quality statements

Your answer is correct.

The correct answer is: To end the planning of training and education
programs

Question 4 Who among the following is not part of a Quality Council team of an
Correct organization?
Mark 1.00 out of
1.00 Select one:
a. Senior managers of functional areas

b. CEO

c. External customer 

d. Quality Council coordinator or consultant.

Your answer is correct.

The correct answer is: External customer

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4/21/2021 Quiz 02: Leadership: Attempt review

Question 5 Which of the following is not the duty of the Quality Council?
Correct

Mark 1.00 out of Select one:

1.00
a. To prevent establishing/revising the recognition and reward
system periodically 

b. To establish the multi-functional project and departmental teams

and monitor their progress

c. To perform and monitor the performance measure of each

functional area

d. To determine continually those projects that improve the

processes affecting customer satisfaction

Your answer is correct.

The correct answer is: To prevent establishing/revising the recognition

and reward system periodically

Question 6 Quality leaders give primary importance to ___________ and their needs
Correct

Mark 1.00 out of Select one:

1.00
a. Internal and external customers 

b. Founder and internal customer

c. Founder and external customer

d. Founder and co-founder

Your answer is correct.

The correct answer is: Internal and external customers

Question 7 Quality leaders encourage _______ over ________ when we consider

Correct functions of various departments in a company.
Mark 1.00 out of
1.00 Select one:
a. Competition, collaboration

b. Collaboration, competition 

c. Threat, collaboration

d. Competition, threat

Your answer is correct.

The correct answer is: Collaboration, competition

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4/21/2021 Quiz 02: Leadership: Attempt review

Question 8 In which of the following kind of leadership style the individual or team is
Correct given responsibility and authority to complete the task with minimum
Mark 1.00 out of input from the leader?
1.00

Select one:
a. Consultative style of leadership

b. Participative style of leadership

c. Directing style of leadership

d. Delegating style of leadership 

Your answer is correct.

The correct answer is: Delegating style of leadership

Question 9 Which of the following statement is incorrect with respect to strategic

Correct quality planning cycle?
Mark 1.00 out of
1.00 Select one:
a. The identification of customer needs is the first step

b. The study of gap analysis and how to open the gap 

c. It is necessary to predict the future and is the third step

d. The determination of customer positioning is the second step

Your answer is correct.

The correct answer is: The study of gap analysis and how to open the gap

Question 10 The operational definition of goals is called _________

Correct

Mark 1.00 out of Select one:

1.00
a. Vision

b. Objectives 

c. Mission

d. Plans

Your answer is correct.

The correct answer is: Objectives

Question 11 A _______ is a team that provides overall direction for achieving total
Correct quality culture
Mark 1.00 out of
1.00 Select one:
a. Quality Management

b. Quality Commissioner

c. Quality Chancellor

d. Quality Council 

Your answer is correct.

The correct answer is: Quality Council

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4/21/2021 Quiz 02: Leadership: Attempt review

Question 12 Which of the following is false regarding quality leaders promoting

Correct teamwork?
Mark 1.00 out of
1.00 Select one:
a. Create involvement

b. Multidisciplinary teamwork

c. Discourage involvement 

d. Active participation of everyone

Your answer is correct.

The correct answer is: Discourage involvement

Quiz 03: Customer

◄ Shared TQM 04 Jump to...
Satisfaction ►

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