BSB61218Advanced Diploma of Program Management: BSBPMG617 Provide Leadership For The Program

BSB61218Advanced Diploma
of Program Management
BSBPMG617
Provide leadership for the program
Task 2
Business College at International House

RTO Code: 91109 CRICOS 02623G
Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022
3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000
info@ihBC.edu.au| www.ihBC.edu.au
Questioning Assessment
Candidate Instructions
You will complete questions for purposes of formal assessment as per the questions outlined in the
questioning record below, and any additional probing or clarification questions required by the assessor.
The Knowledge Activity is designed to confirm your competency for all the required knowledge in the unit of
competency.
Task Details
There is no restriction on the length of the question responses, or time restriction in completing the
assessment.
It is anticipated that the assessment will take approximately 6 hours to complete.
The assessment may be re-attempted on two further occasions (maximum three attempts in total). All
assessments must be resubmitted 3 days within receiving your unsatisfactory grade. You must clearly
indicate “Re-submission” on your resubmitted work.
You must complete all questions unassisted by the assessor or other personnel but may refer to reference
material as may be needed.
All questions must be answered satisfactorily for the assessment to be completed satisfactorily.
For any assessment conducted that is incomplete, or without satisfactory performance, the assessment
will need to be completed again after further training support. This may be simply to focus on question
areas not achieved in the prior assessment.
Evidence to be collected
Answer the activity in as much detail as possible, considering your organizational requirements.
In undertaking this assessment task, you as the candidate are providing consent for your work to be
reviewed for the purposes of formal assessment in the unit(s) of competency. If you have concern
regarding this permission, please discuss this with your assessor prior to undertaking the task.
To provide you with an opportunity to show you have the required knowledge
Objective
for this unit.

Candidate Declaration
Candidate name:
Trainer’s name:
Date:
Assessment declaration: I declare that no part of this assessment has been copied from another
person’s work, except where clearly noted on documents or work submitted.
I declare that no part of this assessment has been written for me by another
person. I understand that plagiarism is a serious offence that may lead to
disciplinary action.
Candidate signature:
Your trainer and assessor will be grading your work and provide you with constructive feedback
on the Learning Management system.

Task 2 – Performance and Skills Assessment
General instructions
This assessment task is a portfolio of evidence.
You are required to:
 Define, present and agree on a program vision for the program
 Develop a leadership plan
 Develop a sample of policy to address whistle-blower protection
 Develop a sample of position description for a project manager in the program
 Reflect on the learning in this unit in the context of knowledge that would support you as a
program manager
 Address some scenarios in the context of leadership in program management
To work on the portfolio of evidence, you can work on either of the following scenarios:
 Scenario 1: Choose an organization and industry that you are familiar with. You could
choose, for example, an organization you worked or you work with.
 Scenario 2: Select an organisation listed in the Australian stock exchange or an organisation
you can find extensive information about.
Ask your trainer and assessor for guidance in your choice of organisation.
Organisation’s background
Provide a brief description of your organisation of choice, including the industry in which
they operate and the service/product that they offer
The National Australia Bank (NAB) founded more than a century ago offers a wide range of financial
services, including banking, wealth management and a platform for investment banking.
The NAB is based in Australia and New Zealand, as well as the United Kingdom and the United States. The
NAB also has a highly respected economic research division, which publishes the NAB's leading business
confidence indicator each month, which is followed by traders around the world.
Evidence 1 – Program vision

 Define the program vision
 Present the program vision
 Gather and apply feedback on the program vision

1. Program vision
Address all the following:
 Define the program vision
 Describe how the program vision aligns with the sponsoring organisations mission
and values (Min 50 words)
 Describe how you, the program team and the sponsoring organisation can
demonstrate commitment to the program vision (min. 100 words)
Program vision;
Our vision is focused to improve the optimization of our internal processes for the 2021 year, in this way we
focus on the development of a better work structure that allows us to improve:
• our work culture
• consumer experience
• Environmental impact
• commitment of our workers
• Technological transformation.
• Strong communities.
Program vision alignment with the sponsoring organisations mission and values;
The program is directly related to the mission and corporate values since it is among the issues that are a
priority for the bank and the development of its operations, as well as the impact of its activities represents
shareholders and stakeholders.
Demonstration of commitment to the program vision;
The commitment of the organization to the development of the program is total, this is due to the fact that
it is making constant efforts to achieve the objectives associated with the program; The bank itself is in a
restructuring process focusing on optimizing its processes in such a way that it can manage and comply with
sections such as environmental impact, improve the user experience, improving its operating platforms.
form achieving that the users of the entity are increasingly satisfied, in addition to generating suitable work
environments for general business improvement.
2. Presentation of the program vision - preparation

 Prepare a PP presentation (max 6 slides) to be delivered to the class about the program
vision that you have defined in point 1. The presentation should address:
o Present the program vision to the class that will play the role of stakeholders in the
sponsoring organisation
o Describe how the vision aligns with the sponsoring organisation mission and values
o Gather feedback on the vision and negotiate any change. You will have to take note
of the feedback received during the presentation regarding the program vision
statement.
It is recommended that you entrust a fellow student to take notes for you.
The PP and any supporting documents created to assist with your presentation will have
to be submitted as evidence with your final submission. Name the files Evidence
1_Presentation_doc 1, _doc2 etc...
 Prepare a feedback form to be distributed to the audience that seek to gain feedback
on:
o The effectiveness of the presentation, in particular the following must be addressed
in the feedback:
If open discussion was encouraged and facilitated
If stakeholders were treated fairly and equitably during the presentation
If differences were managed constructively
If you displayed effective leadership in the way you held the presentation
If you responded clearly to questions
o The commitment that you, as program manager, displayed in relation to the
program vision and, more in general, to the program.
It is advisable that you seek assistance from your trainer and assessor to prepare the
feedback form. Note that the feedback form should contain your name, student ID
and title of your presentation at the top.
3. Presentation of the program vision -delivery

Schedule a time to present the presentation prepared in Point 2 during week 3 of delivery.
The presentation should be about 10 - 15 minutes, to include time for the class (playing the
role of stakeholders in the sponsoring organisation) and the trainer and assessor (playing the
role of the program sponsor) to provide feedback, ask questions and negotiate the definition
of the program vision.
For Online, students will have to use family or friends (a minimum of 2 other people will
need to take part in the presentation) to do this presentation, make sure they are
sufficiently briefed about the background of the organisation and the program vision.
When you have finished recording, you will need to upload your file to Canvas. If you are not
sure how to do this, check the recording instructions ‘How do I upload a recording?’ in the
Student Lounge on Canvas.

Note: You must ensure you obtain appropriate approvals to conduct and record a meeting
in this setting, so the meeting participant must sign the Audio/Video recording consent form
below and you must submit the signed form as part of your assessment.
Audio/Video recording consent form
Learner’s name: __________________ Date: ________________
Participant’s name Signature
By signing this form, you have consented to participating in a recording.
Please note that this is an assessable task and your trainer and assessor will complete an
observation checklist to assess your performance. Please discuss with your trainer and
assessor the criteria assessed in the observation checklist prior to your presentation.
4. Feedback
 Provide a summary of the feedback received during the presentation from the audience
 Provide an updated version of the program vision based on the feedback received from
the audience
 Review the written feedback received from the audience (your written feedback forms)
and summarise it
 Submit the hard copies of the feedback forms collected after your presentation to your
trainer and assessor

Evidence 2 – Leadership Plan

 Develop a leadership plan to effectively support the program.
1. Work environment
Develop strategies to build a program work environment of confidence and trust.
Develop strategies to address each one of the following points:
o Strategies to build an environment where all stakeholders are treated fairly and
equitably
o Strategies to build an environment where open communication and discussion
are encouraged and effectively implemented
o Strategies to manage conflicts and difference of views and opinions in a
constructive manner
o Strategies to timely identify and address issues and concerns
o For the proper treatment of all stakeholders, the use of a corporate guideline focused
on the development of a language that contributes to communication and
improvement of relationships is used, at this point, communicative pamphlets and
informative presentations will be designed to our group of stakeholders to inform the
appropriate behaviours and uses of language, likewise a system will be designed to
penalize those who do not comply with the established guidelines.
o In order to strengthen communication spaces, workshops or discussions will be
designed to exchange ideas, create trust and improve the relationship between the
different members.
o In relation to conflict management, a complaint system will be carried out, where the
possible types of violation will be related to the guidelines of good and appropriate
conduct designed, likewise, within the strategy to manage conflicts, meetings and
talks will be held with people affected to identify solutions to the problems presented
without affecting coexistence.
o To avoid multiple problems, biweekly follow-up meetings will be held with the aim of
reducing the possible risks that affect the program and therefore allow them to be
treated appropriately, for this a record of the information will be made in a minute
that compiles the topics discussed in each of the different meetings.

2. Socially responsible practices
Develop strategies to embed socially responsible practice into the program.
o Strategies to communicate to program staff in constituent projects and
components and relevant stakeholders’ explicit expectations for socially
responsible practice
o Strategies to identify and address effectively threats to socially responsible
practice within the program
o Identify, list and describe policies and procedures to allow individuals to safely
report breaches of socially responsible practice without fear of retaliation.
In order to adequately manage the appropriate expectations of each of our project managers, the most
important thing is to establish a real mechanism for the identification of expectations, once identified, a
work route must be drawn up that allows this expectation to be brought closer to reality.
In order to promote the appropriate behaviours and attitudes towards the activities of the program,
personal improvement and interrelation sessions must be established to optimize communication processes
and reduce personal and knowledge gaps.
To define the expected roles, a record of the skills necessary for the different expected positions will be
made, likewise a communication system will be established via email and through meetings to
communicate the information associated with the established roles.
3. Program staff behaviours

Develop strategies to develop the potential of program staff around expected behaviours and
roles’ expectations. Develop strategies to address each one of the following points:
 Strategies to establish individual expectations for constituent project managers
 Strategies to encourage desirable behaviours and discourage undesirable behaviours
 Strategies to define, document and communicate agreed individual program roles

 In order to adequately manage the appropriate expectations of each of our project managers,
the most important thing is to establish a real mechanism for the identification of
expectations, once identified, a work route must be drawn up that allows this expectation to
be brought closer to reality.

 In order to promote the appropriate behaviors and attitudes towards the activities of the
program, personal improvement and interrelation sessions must be established to optimize
communication processes and reduce personal and knowledge gaps.

 To define the expected roles, a record of the skills necessary for the different expected
positions will be made, likewise a communication system will be established via email and
through meetings to communicate the information associated with the established roles.

4. Learning Environment
Develop strategies to support the program by creating a learning environment.
o Strategies to encourage project managers and, more in general, program staff
and key stakeholders, to view program planning and program planning
implementation as a learning process
o Strategies to encourage all program staff to treat errors, mistakes and concerns
as learning opportunities
o Strategies to encourage reflection on and review of practice as a basis for
learning
o Strategies to develop and maintain plans for identifying, capturing, disseminating
and exchanging knowledge
To generate a work environment where knowledge is enhanced, the following strategies will be applied, in
the first instance a TNA will be carried out to the participants of the project application to identify their
associated knowledge, once identified, talks will be established to reinforce knowledge, strategy Applied
knowledge will also be used, it will not only be theory, practice is done by the teacher, therefore it will be
reviewed to use the planning and methodology designed for the implementation of the project.
Likewise, an accompaniment will be provided from human resources for the management of improvement
opportunities, providing the appropriate monitoring for the correct progression from weaknesses to
strengths for each of our employees.
Talks and spaces for reflection will be given to analyze the changes and new knowledge acquired by the
workers, in this way the experience and knowledge acquired can be internalized in a better way.
To guarantee the continuous supply of knowledge, it is possible to generate internal rotations to maximize
knowledge in each of the positions and associated processes.
Evidence 3 – Samples
1. Policies and procedures for socially responsible practices

Develop a high-level policy and procedures for individuals to safely report breaches of
socially responsible practice within the program, without fear of retaliation
Develop a high-level policy and procedures for individuals to safely report breaches of
socially responsible practice within the program, without fear of retaliation
1. objectives
The present policy aims at the following points:
Carry out the core business responsibly

Maximize sustainable value creation
Prevent and mitigate the possible negative impacts of our operation
Contribute to the care of our environment
establish the reporting system for infractions to care for the environment.
2. Principles
The principles that govern the policy are:
Integrity, as a manifestation of ethics in our actions and in relationships with stakeholders.

• Prudent risk management.
• Transparency, as a maxim to offer clear and truthful access to information.
Commitment to us and to our clients
Maximum respect for nature

3 Commitments and responsible practices
Support the development of the societies where we are present through financial activity,
as well as through social programs focused on education, financial education,
entrepreneurship and knowledge.
• Promote own or collective initiatives to achieve the United Nations Sustainable
Development Goals.
• Participate in initiatives and collaborate with regulators and other organizations for the
promotion and dissemination of responsible practices.
• Define and apply an Environmental Policy that includes, among others, the management
of risks in this area, the progressive integration of environmental variables in product
development and the promotion of eco-efficiency together with the management of
direct impacts.
• Promote actions against climate change such as the promotion of low carbon financial
solutions and transparency in emissions.
4 Channels of communication, participation and
All employees must report faults or violations of this policy in a timely manner, for which
the following anonymous relationship mechanisms have been established, which do not
affect the honour or name of the people:
Policy mailbox: which will receive suggestions, complaints and also the relationship of
possible violations or associated infractions.
5 Competent approval bodies
This policy will be approved, reviewed and authorized by the board of directors of the company
and may be subject to renewal twice a year.
2. Position description for a project manager

Develop a draft of a PD for a project manager in your program.
An important company requires a project coordinator with experience leading work teams,
implementing improvement strategies, with certification in project management, Experience in
projects, programs and with great work skills, communication skills, desirable knowledge in the
financial sector

3. Knowledge management
Identify what knowledge can be collected and shared across the program. Select one item
from your list and develop a document to share it (for example: as part of a newsletter, an
email to staff, a process to add to a program manual and so forth depending on the type of
knowledge that you are considering)
Evidence 4 – Personal reflection on leadership

 Reflect on the learning in this unit.
1. Reflection
Reflect on your learning in this unit and address all the following in the form of personal
planning notes to support your work as program manager:
 Describe what interpersonal and leadership style you will use in the program based on
circumstances
 Describe how you would honour realistic personal expectations
 Describe how you would implement program knowledge as planned
I consider that the leadership that is best given is democratic, since this gives me the opportunity
to meet all the people in my work team in the first instance, I also invite them to be the team and
not part of it, maximizing their commitment and loyalty with the same positively impacting on
their performance, additionally I consider that in order to meet expectations the most important
thing is to stick to reality by analysing the current resources available and comparing them in itself
with the set goals, the problem of expectations is when they are generated out of the real scope,
and even so with the necessary resources to fulfil them, it is necessary to be cautious. This is
because the higher the expectation the fall can be more severe.
To implement the knowledge program it is necessary to establish the activities associated with it and
generate a schedule for carrying out the programmed activities, likewise the activities will be executed
gradually so as not to affect the organization, achieving an adequate balance that positively impacts the
results, likewise follow-up meetings will be held to establish the progress of the implementation of the
project, in said meetings the budget, time and scope of the project will be analysed, likewise the risks will be
analysed and the associated changes will be established if they are to detect.
Evidence 5 – Provide leadership in the program

 Address a scenario in the context of leadership in your program.
Scenario: you are 6 months into your program and the following occurs:
1. The program board has received your latest program report and it is concerned that some of
the projects are behind schedule with repercussion on the planned benefits realisation plan.
Draft the content of an email directed to the program board, where you reassure them
and by reinforcing your commitment to the program vision and by outlining how the
vision aligns with the mission and values of the sponsoring organisation, you aim to
maintain the support of the board to the program and its vision. (Min. 100 words)
Hello, good afternoon to all, I am pleased to greet you, during the last meetings that we have held
in relation to the advancement of the program, I know that we have presented slight delays in the
execution of the schedule, however I want to give you my vote of confidence that although it is
true although we have presented delays in the execution we have also identified the necessary
activities to redirect the project in the appropriate times, so I want to tell you trust in our vision, in
our company, our capabilities and above all in our work team, nobody better to transform this
moment into one more success story of our organization, believe in our commitment and you will
see how we will return the satisfaction of being part of this great vision.
2. Two of your project managers are having strong disagreements on the way resources are
shared between their projects. One of the project managers, Tom, is concerned that his
project is falling behind and he needs more resources, while the other project manager,
James, believes that it is not his problem because Tom could have managed his project more
effectively.
Develop some planning notes on how you will address the conflict so that:
 Each project manager feels that he has been treated fairly and equitably
 Open discussion between the two project managers is encouraged and the conflict is
defused
 The difference of views, needs and opinions between Tom and James are managed
constructively
 The conflict is attended to in a timely manner
 The best type of leadership to manage the situation is applied (mention what type of
leadership style you will use)
 You commit to a plan to support both project managers
 Address individual behaviours expectations for the project managers
(Tot. min. 200 words)
To resolve the conflict that is currently being presented by the project administrators, both will be
summoned to a meeting to review the available resources, in this way the availability of the
resources associated with both programs would be evidenced, therefore if it is evidenced that They
need additional resources, it will be verified with the other programs to free up resources that
allow optimizing the work flow in both projects, otherwise a meeting will be held with both for the
review of the case where it will be signed by means of a memorandum of agreement that both
accept the use of the resources in accordance with the stipulations, in this way it will be accepted
by both parties without resorting to a larger conflict, likewise a system will be established to verify
that the resources are administered correctly by conducting the review every two weeks of the
progress of the project and also of the management of resources associated with each project, it is
also carried out There is an individual monitoring of each project manager, in order to guarantee
the stability of the communication processes and that the group perception of the relationship is
not affected. Likewise, the objective of providing this monitoring is to reduce the possible conflicts
that may arise.
3. A project team member comes to see you to let you know that she believes her project
manager is wrongly logging invoices into the budget management system and keeping some
money for himself.
Describe the following:
 What policy and procedure will be applied to protect the whistle-blower
 What steps you will take to address the issue with the project manager
 Once the situation has been addressed, how you will reinforce the expectations you
have about budget management within the program
(Tot. min.150 words)
To deal with the following case in the first instance, the corresponding analyses will be carried out
to verify the invoices associated with the program led by the project manager, likewise an audit
procedure will be carried out to verify the progress of the project and the costs associated with it.
In this way, the possible leakage of information by the worker will not be evidenced, likewise if it is
identified that the situation is true, the project manager will be available according to the policies
of behaviour, good conduct and regulations stipulated by law to deal with these situations Once
they are identified, a biweekly control will be carried out to verify the budget in this way, a better
perception of the record of expenses and costs associated with the project will be achieved,
meetings will be held with the project managers to manage their emotions and actions in relation
to budget control
4. The communication officer in your program team, prepares a newsletter to be sent out to
pertinent stakeholders about the program. However, she fails to check it and the newsletter
goes out with many mistakes.
Address the following:
 Describe how you will address the situation (newsletter with errors)
 Describe how you will deal with the communication officer so that this mistake is
treated as a learning opportunity and she reflects and review her work practice as a
basis for learning
 Describe how you will word your expectation of standard of work when speaking
with the communication officer
(Min. 150 words)
First of all, it is essential to identify to which users the newsletter was sent, along with the shared
information, if it is evidenced that the shared information does not correspond to truthful
information, a meeting will be organized to carry out a general socialization of the information and
once there it will be will carry out the supply of new information invalidating the newsletter
previously sent, likewise in relation to the communications officer, a penalty will be granted and a
corresponding workflow will be established for the verification of their work, however, the follow-
up management will be carried out to The evaluation of assigned tasks, which consists of meetings
3 times a week to identify the assigned tasks and establish the necessary improvements according
to the level of development of the user, which will positively impact their professional
development but also guarantee their operation within the organization , in this way a work
rhythm will be established or chord and an own capacity for the development of the user's abilities.
End of Assessment.
Congratulations, you have completed this assessment task.
Please ensure all questions are answered and upload the following:
 This completed workbook


BSB61218Advanced Diploma of Program Management: BSBPMG617 Provide Leadership For The Program

Uploaded by

Copyright:

Available Formats

You might also like

BSB61218Advanced Diploma of Program Management: BSBPMG617 Provide Leadership For The Program

Uploaded by

Document Information

Original Description:

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

BSB61218Advanced Diploma of Program Management: BSBPMG617 Provide Leadership For The Program

Uploaded by

Copyright:

Available Formats

BSB61218Advanced Diploma

Business College at International House

It is anticipated that the assessment will take approximately 6 hours to complete.

Business College at International House

Business College at International House

Evidence 1 – Program vision

You are required to:

Business College at International House

Demonstration of commitment to the program vision;

2. Presentation of the program vision - preparation

3. Presentation of the program vision -delivery

Business College at International House

Audio/Video recording consent form

Learner’s name: __________________ Date: ________________

Participant’s name Signature

By signing this form, you have consented to participating in a recording.

Business College at International House

You are required to:

Business College at International House

3. Program staff behaviours

Business College at International House

1. Policies and procedures for socially responsible practices

The present policy aims at the following points:

Carry out the core business responsibly

The principles that govern the policy are:

Integrity, as a manifestation of ethics in our actions and in relationships with stakeholders.

Business College at International House

4 Channels of communication, participation and

5 Competent approval bodies

2. Position description for a project manager

Business College at International House

Evidence 4 – Personal reflection on leadership

You are required to:

You are required to:

Congratulations, you have completed this assessment task.

Business College at International House

You might also like

Learner’s name: __ Date: