Pakistan International

Airlines

Group Members: Submitted To:

Adnan Ikram 09
Mam Nida Syed
Zohaib Iqbal 10
Jahanzaib Adil 11 Subject:
Shumaila Ataa 01 Principle of
Sajid Muhammod 02 Management
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 First of all, we all thanks to our ALLAH who have most
beneficial and provide us power to gain knowledge.
 For this project file, we would like to thanks our Teacher
Mam Nida Syed.
 She gave us a very good topic to research, and through this
topic we are able to become more knowledgeable about
Pakistan International Airlines.

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 Pakistan International Airlines (Urdu: ‫) پاکستان انٹرنیشنل ایئر الئنز‬commonly
known as PIA or Pakistan Internationalis the national flag carrier airline of
Pakistan.
 It operates scheduled services to 23 domestic destinations and 30
international destinations in 27 countries across Asia, Europe and North
America.

 Its main hubs are Karachi, Lahore and Islamabad/ Rawalpindi Secondar
hubs include Peshawar, Faisalabad, Quetta, Sialkot and Multan.

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 Pakistan International Airlines Corporation Limited (PIACL)
is majority owned by the Government of Pakistan (87%) while
the remainder (13%) by private shareholders.
 The airline is under the administration of Ministry of
Defence the chairman of which is Muhammad Mian Nawaz
Sharif

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 PIA has a history of milestones in aviation, such as being the
first Asian airline to operate a jet aircraft and Boeing
737aircraft;.
 It is Pakistan's largest airline with a fleet of more than 30
airplanes and at least 10 more on order. Furthermore, PIA is
the launch customer of Boeing 777-200LR model.

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 Mission Statement:
 Pakistan International must strive to be an airline of choice
operating profitably on modern commercial concepts, capable of
competing with the best in its entire International and Domestic
markets and consistently exceeding customer expectations
 Vision of PIA:
 "To be a world class airline exceeding customer
expectations through dedicated employees committed to
excellence".

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 Air transport has probably never been more important to the
development of a new nation than in the case of Pakistan.
 In June 1946, when Pakistan was still in the offing, Mr. Mohammad
Ali Jinnah, the Founder of the upcoming nation, instructed Mr. M.A.
Ispahani, a leading industrialist, to set up a national airline, on a
priority basis. With his singular vision and foresight.
 Mr. Jinnah realized that with the formation of the two wings of
Pakistan, separated by 1100 miles, a swift and efficient mode of
transport was imperative

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 On 23rd October 1946, a new airline was born. Initially registered
as a pilot project in Calcutta, Orient Airways Ltd. had at its helm
Mr. M.A. Ispahani as Chairman and Air Vice Marshal O.K. Carter
as General Manager.
 The new carrier's base remained in Calcutta and an operating license
was obtained in May 1947.
 Four Douglas DC-3s were purchased from Tempo of Texas in
February 1947 and operations commenced
on 4th June 1947.

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 The year 1955 also marked the inauguration of the fledgling
airline's first scheduled international service - to the glittering,
glitzy capital city of London, via Cairo and Rome.
 Initially, there was much criticism, as the public could not
comprehend or justify the need to operate an international
route when, in their opinion, other projects vital for a
developing country should have been given
a higher priority.

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 While Mr. M.A. Ispahani was the first Chairman of the new
dynamic airline; it was the first Managing Director of PIA, Mr.
Zafar-ul-Ahsan, who in his 4 year tenure, got the ball truly
rolling and set the shape of things to come.
 Office The PIA Head building at Karachi Airport, which
houses all the major departments of the airline, was the brain-
child of Mr. Zafar-ul- Ahsan.

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 In 1962, finding the upper winds forecast favorable, PIA set
out to break the record for the fastest flight between London
and Karachi. With representatives of FAI (Federation
Aeronautique International) on board to monitor the official
timings
 PIA completed the flight in 6 hours, 43 minutes, 51 seconds, a
record which remains unbroken to this day.

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 PIA is the first airline to get certified (initial certification) on Safety
Management System (SMS) by Civil Aviation Authority CAA –
 Pakistan. CAA Air Navigation Order (ANO 91.0032 issued in
September 2008) binds all airlines operating in Pakistan to have
SMS.
 Well before the issuance of this ANO, PIA initiated SMS awareness
and implementation in July 2008.
 PIA awarded initial certification on SMS in 27th February 2009 by
CAA

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 Not content with a number of historic firsts under its belt, PIA made history
yet again, by installing Pakistan's first computer, an IBM1401, in 1967.
 PIA's first Engine Overhaul Shop, located near the Head Office building,
was also completed and commissioned around this time.

 The Ground Training School (GTS) now known as the PIA Training
Centre, was first conceived and developed during 1961-62. .

 A new Jet Hangar for Boeings with a supporting airframe overhaul shop
was completed and commissioned in 1968.
 In 1970, PIA set up its own Flight Kitchen in Karachi, which caters, even
today, to the national airline as well as other carriers
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 PIA heralded the nineties by donning a bright new corporate
identity.
 Old-timers may remember the flutter that the earlier green and
gold livery had created when it was first introduced in 1974.
 PIA introduced a smart, sporty 90's look.
 The familiar PIA green was reinforced with moss green and
pale blue stripes were incorporated into the new corporate
identity.

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 The latest in this series of customer service initiatives is PIA achieving
successful certification against the global benchmark standard ISO
9001:2008 for its entire chain of customer service activities.
 Starting from the Passenger Reservations and Ticket Sales / Cargo Sales, ,
then through to the Passenger Handling Services and finally culminating in
the In-flight Cabin Services;

 The entire process has been carefully developed to meet the stringent
requirements of ISO 9001:2008 Quality Management System Standards.
 PIA achieved the initial ISO certification in the year 2006

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 PIA is driven by the highest standards of corporate governance and social
responsibility.
 As a public sector organization and a business leader, PIA believes in
building strong relationships with customers, partners, employees, and the
communities in which it operates
 PIA practices active corporate citizenship through social services, support
for non-profit organizations, medical services for employees, the
promotion of sports, and educational initiatives.

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 Reaching Out to Help IDPs, PIA is committed to extend a helping
hand, to distressed communities of society, whenever needed.
 PIA believes in contributing for the betterment of society by,
working for and learning from the experience of, setting
unprecedented examples of cooperation and support.
 At these crucial moment PIA risen to the needs of the nation and
decided to activate its Emergency Response Centre for collecting
Relief Goods for onward dispatch to the people in distress in an
efficient and transparent manner.

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 All employees are provided with a comprehensive medical package, in
collaboration with reputable hospitals, diagnostic labs, and medical
institutions.
 In 1959, PIA established a Medical Division to supply wide-ranging
medical coverage to active and retired employees.
 PIA's medical facilities cover the parents and spouses of serving
employees, children up to the age of 27, unmarried daughters, and
disabled, mentally challenged children of any age.
 Retired employees and their spouses are also eligible for medical care at
PIA's Medical Centers

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 Since 18000 employees are currently serving PIA and these employees are
considered to be the greatest asset for the organization so the management
of these employees is a big challenge for HR managers
 The biggest department in PIA is that of Engineering and then come other
functions like IT, marketing, finance est.
 Usually in mediocre organizations they have only 1 hr manager who is
taking over all the responsibilities but in PIA there are aggregately 10 HR
managers at each city including Lahore, Quetta, Karachi, Peshawar,
Islamabad and so on.

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 HRP is basically a process by which an organization ensures
that it has the right number and kinds of people.
 At the right place.
 At the right time.
 Capable of effectively and efficiently completing those tasks
that will help the organization achieve its overall objectives.

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