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Student Assessment

BSBADM502
Manage meetings
BSBADM502 Manage Meetings

UNIT OVERVIEW
BSBADM502 - Manage meetings
This unit describes the skills and knowledge required to manage a range of meetings including
overseeing the meeting preparation processes, chairing meetings, organising the minutes and
reporting meeting outcomes.

It applies to individuals employed in a range of work environments who are required to organise
and manage meetings within their workplace, including conducting or managing administrative
tasks in providing agendas and meeting material. They may work as senior administrative staff or
may be individuals with responsibility for conducting and chairing meetings in the workplace.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Elements
To achieve competency in this unit students must demonstrate their ability to:
1. Prepare for meetings
2. Conduct meetings
3. Follow up meetings

Performance Evidence
Evidence of the ability to:

Knowledge Evidence
To complete the unit requirements safely and effectively, the individual must:

 apply conventions and procedures for formal and informal meetings including:

 developing and distributing agendas and papers


 identifying and inviting meeting participants
 organising and confirming meeting arrangements
 running the meeting and following up

 organise, take part in and chair a meeting


 record and store meeting documentation
 follow organisational policies and procedures.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

The assessment activities and information in this booklet are based on and customised from the
BSBADM502 - Manage meetings assessment resources provided by VET Fair. VET Fair owns all
copyright to this information and the intellectual property of this resource remains with VET Fair.

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BSBADM502 Manage Meetings

INFORMATION FOR STUDENTS


General Assessment Information
This information is designed to provide you with a full overview of the tasks you need to
successfully complete to be deemed competent in this unit.
You must achieve a satisfactory performance in each of the assessment tasks in order to be
deemed competent in the relevant unit. Where necessary, the assessment tasks are divided into
parts or steps. These are designed to take you through a step by step approach to completing the
activities.

Instructions
First and foremost, please contact your assessor to discuss any necessary adjustments that may
need to be made prior to completing these tasks. The instructions for each of the assessment
tasks are logically sequenced. If you have any questions, contact your assessor immediately. If
there is a practical component to your assessment, you will need to discuss the arrangements for
its completion with your assessor in advance.

Assessment Cover Sheet


Once you have completed all the tasks, complete the Assessment Cover Sheet, sign the
declaration and forward along with your documentation to your assessor, or upload on the student
portal as directed by the assessor.

Submitting Assessment Tasks


All written assessment tasks must be typed and submitted with the provided cover sheet.
Your trainer/assessor will tell you when assessments are due. It is your responsibility to ensure
that assessment tasks are submitted on or before their due date.
Extensions for individual assessment tasks may be negotiated with your trainer in specific
circumstances. You must request this prior to the due date, and extensions due to illness will
require a medical certificate. Extensions will be confirmed by your trainer/assessor.
Where assessment tasks are submitted following the conclusion of the term without a medical
certificate or extension, a late submission fee for each assessment task will be charged.

Assessment Outcomes
There are two outcomes of assessment tasks: S = Satisfactory and NS = Not Satisfactory (requires
more training and experience).
You will be awarded C = Competent on completion of the unit when you have achieved S for all
completed assessment tasks and by meeting all the performance criteria. If you fail to meet this
requirement, you will receive the result NC = Not Competent and will be eligible to be re-assessed
according to Australian Vocational Training Institute (AVTI)‘s policy.
If you are deemed Not Competent by your assessor and require re-assessment, you will be
informed of the process. A fee may be charged according to AVTI policy.
If all assessment tasks are not completed for a qualification, a certificate will not be awarded. A
Statement of Attainment for completed units of competency will be provided.

Your Results
Your assessor is committed to providing you with detailed feedback on the outcomes of the
assessment and will provide guidance on areas for improvement. In most instances, you should

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BSBADM502 Manage Meetings
only need to complete the sections of the assessment that were deemed not satisfactory.
However, it is important to remember that depending on the task, it may be necessary to repeat the
whole task (for example presentations or the delivery of a training session).
You are entitled to view your results at any time by viewing them once they are uploaded on
RTOManager.

Reasonable Adjustment
AVTI supports individual differences in the learning environment and provides ‘reasonable
adjustment’ in training and assessment activities to support every learner. If you have any special
needs that make it difficult for you to complete your learning or assessments, you should discuss
this with your assessor beforehand and will be provided with reasonable alternatives to assist you
to complete the required tasks such as completing tests verbally or using an interpreter.

What happens if you do not agree with the assessment result?


If you do not think the assessment process is valid, or disagree with the decision once it is made,
or believe that you have been treated unfairly, you can appeal. The first step is to discuss the
matter with your trainer.
If you still do not agree with the results, refer to the AVTI Complaints and Appeals Policy and
speak to the Student Services team.

Support
While we may not be in a position to assist you with language training or specific LLN training, our
assessors will work with you to ensure that you are supported throughout your qualification. If you
require individual tutoring this may attract an additional fee (see Student Handbook). Support may
be offered by your assessor, or for more specialist support you may need to contact AVTI
administration.

Plagiarism and Referencing


Plagiarism is a form of theft where the work, ideas, inventions etc. of other people are presented as
your own. Information, ideas etc. quoted or paraphrased from another source, must be cited using
the Harvard referencing system. Direct quotes must be acknowledged with quotation marks around
the relevant words/ sentences or ideas.
You must also list the sources at the end of your assessment.
It is advisable to never copy another person’s work. Should it appear that your work has been
copied or does not appear to be authentic, you will be asked to speak to your Course Coordinator
and required to re-submit it. A fee may be charged according to AVTI policy. If it occurs on more
than one occasion, your enrolment may be cancelled.

Contacting the RTO


If you should need further support or assistance please do not hesitate to contact the Student
Services team.

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BSBADM502 Manage Meetings

ASSESSMENT
BSBADM502 Manage Meetings
Welcome to your Student Assessment Workbook for BSBADM502 Manage Meetings.
This Student Assessment Workbook is where you will write all your answers for the knowledge
questions and simulation tasks. Please refer to the Student Assessment Guide for more
information.
This assessment has the following two events:
Assessment Event 1 – Knowledge Questions
There are six questions that will provide us with evidence of your general knowledge of the
concepts of meeting formats, legislation and communication techniques.

Assessment Event 2 – Simulation: My Career Unlimited


You will complete a number of tasks that will provide us with evidence of your skills with
organising and chairing two meetings. These tasks will be based on your role as a Project
Officer and the challenges that students experience in their study.

To complete the Simulation, you will need to refer to the following resource:
Meeting Policy and A policy and procedures document that specifies the procedures for
Procedures planning and running and documenting meetings.

Please note that your responses for both assessment events can (where appropriate) use dot point
format. See below for an example of a dot point response and a full sentence response.
Dot point format Presentation Plan includes the following:
 outcomes
 needs of the audience
 context.

Full sentence When you are preparing for a Presentation, there are a number of tasks
format that must be carried out. These are; listing the outcomes that you want to
achieve, followed by the identification of the needs of your audience.
When you have completed these two tasks, you then check on the room
you will be conducting the simulation in etc.

Performance required
 complete all of the questions and tasks listed in the Student Assessment Workbook
 meet all the requirements listed in this Student Assessment Guide
 your responses to the questions and tasks must be relevant, accurate and specific
 submit your completed Student Assessment Workbook to your Assessor within the set
timeframes
 your work must be in your own words
 where you use an external source of information, you must provide citation.
Please be aware that your Assessor is here to provide you with the necessary support throughout
the assessment process. If you have questions, then contact them for guidance.

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You will be marked against the criteria in the attached marking guides.
Your assessor will advise you when each part of this project is due.

Assessment Schedule
Assessment Due Date

1. Assessment 1 – Knowledge Questions 19.12.2020

2. Assessment 2 – Simulation: My Career Unlimited 19.12.2020


 Task 1
 Task 2
 Task 3

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ASSESSMENT DECLARATION SHEET

Student Name: Erdenechimeg Jamsranjav

Student ID: AVTI200153

Contact Number: 0420618633

Email: Chemka169@gmail.com

Trainer / Assessor Name: Tanzia Ahamed

Qualification: BSB51415 Diploma of Project Management

Unit of Competency: BSBADM502 Manage Meetings

☐ Assessment Event 1 – Knowledge Questions


☐Assessment Event 2 – Simulation: My Career Unlimited
 Task 1
Assessment:
 Task 2
 Task 3

Due Date: 19.12.2020 Date Submitted: 19.12.2020

If your assessment is being submitted after the due date, please attach a copy of the written
confirmation of extension received from your assessor.

Declaration: I have read and understood the following information at the


beginning of this assessment guide (please tick):

☒ Assessment information
☒ Submitting assessments
☒ Plagiarism and referencing

I declare this assessment is my own work and where the work is


of others, I have fully referenced that material.

Name (please print) Signature Date

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BSBADM502 Manage Meetings

ASSESSMENT 1 – KNOWLEDGE QUESTIONS


The information contained in this assessment event lists the questions that you will need to
develop a written response. These questions are theoretical and provide evidence of your
understanding of principles and practices of meetings. Each question includes the requirements
which indicate what you have to do and the depth of your response to achieve a satisfactory result.

Question 1
Describe five terms used in meetings.
R 1. provide a minimum of five terms
R 2. word count is approximately 10 words per term.
1. Quorum-The minimum number of members who must be present before the meeting can
proceed or become valid.
2.Resolution-A motion, if passed by the meeting becomes a resolution
3. Proxy Vote- A proxy vote is where a person who is entitled to vote at a meeting of the club
gives permission for another person to attend, speak and vote on their behalf
4. Motion-All items of business requiring a decision that come before a meeting are initially
raised or proposed as a motion and if passed, become a resolution
 5.Conflict of interest-If an individual has an interest, but not necessarily financial, then
that person is generally determined to have a conflict of interest.

Question 2
Describe three structures with meetings.
R 1. provide a minimum of three structures
R 2. word count is approximately 20 words per structure.
 A formal meeting is a pre-planned gathering of two or more people who have assembled
for the purpose of achieving a common goal through verbal interaction.
 An informal meeting is a meeting which is far less heavily planned and regulated than a
formal business meeting, and so lacks many of the defining features of a formal business
meeting, such as minutes, a chair person and a set agenda.
 Videoconferencing requires the installation of specialised equipment, but is commonly
used in large organisations. This technology is improving rapidly, making it possible to
video conference across organisational systems with linkage into computer systems such
as electronic whiteboards.

Question 3
Describe four arrangements often used for meetings.
R 1. provide a minimum of four arrangements
R 2. word count is approximately 20 words per arrangement.
- Research the attendees
There is no real excuse today for not knowing the people with whom you are meeting. Whether
it's a one on one or a conference table of 10, you should have some idea of who is at the table.

 Estimated Duration-How long it is expected to last

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 Number of participants-how many people are expected to attend the meeting
 Catering- Whether or not food and drinks are needed
 Agenda – what will be discussed at the meeting

Question 4
Describe three responsibilities for the chairperson.
R 1. provide a minimum of three responsibilities
R 2. word count is approximately 10 words per responsibility.
 To provide leadership.
The overarching role of the chairperson is to provide leadership, they must be an effective
strategist and a good networker
 To ensure the Management Committee functions properly. The Chairperson is
responsible for making sure that each meeting is planned effectively, conducted according
to the constitution and that matters are dealt with in an orderly, efficient manner.
 To ensure the organization is managed effectively. The Chairperson must co-ordinate
the Committee to ensure that appropriate policies and procedures are in place for the
effective management of the organisation.

Question 5
Describe three group dynamics, in the table below that could occur in meetings and with each
dynamic provide a technique on how it could be managed by the chairperson.
R 1. provide a minimum of three dynamics
R 2. list two techniques to address dynamic
R 3. word count is approximately 15 words per technique.
Group dynamic Technique to manage
Group polarization Understand and educate other members of your team about the power of
diversity. Help people to understand that having and leveraging a diverse
team will better allow the organisation to achieve its ambitious objectives
Expect people to appreciate that when they work collaboratively with their
colleagues, particularly those who bring different insights and perspectives.
Conformity Create an environment in which people want to work and can thrive.
Nurture a team culture where people typically behave in ways that have a
positive impact on the wellbeing and success of themselves and one
another
Obedience to Clearly articulate your core values and the behaviours you expect from
authority everyone in my team.

 While individual objectives are important, ensuring people are committed


to the team is essential to your organisation’s ability to thrive.

Question 6
In the table below, provide an explanation to each of the meeting options.
R 1. explanations are accurate
R 2. word count is approximately 20 words per option.

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Explanation

Face to face meeting is when you meet with someone in person which
face to face meeting
are physically in the same place.
a telephone meeting among two or more participants involving
teleconferencing
technology more sophisticated than a simple two-way phone connection.

The potential to include an extremely broad audience in meetings. From


an implementation perspective, the required hardware is either built into
web conferencing notebook computers or mobile devices or can be easily added to
desktop computers, but there are many technological hurdles that web
conference participants commonly experience.
It requires the installation of specialised equipment,
but is commonly used in large organisations. This technology is
webcams improving rapidly, making it possible to video conference across
organisational systems with linkage into computer systems such as
 electronic whiteboards.

Reference lists

Assessment 1. Knowledge questions


1. Student Learning Guide, p3-4, p15, p23.
2. Training component:
https://training.gov.au/TrainingComponentFiles/BSB07/BSBADM502B_R1.pdf, p7, p12.
3. Aspire solidus production: https://aspire-solidus-production.s3-ap-southeast-
2.amazonaws.com/assets/BXADM502/samples/BXADM502.pdf, p22.
4. Version 1.0, Jan 2019, Updated by MK, BSBADM502, Manage meeting’ [PowerPoint
presentation], 1-3.

ASSESSMENT 1: WRITTEN QUESTIONS –


RESULTS SHEET
Student’s name: Erdenechimeg Jamsranjav

Student ID: Avti200153

Assessor’s name: Tanzia Ahamed

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BSBADM502 Manage Meetings

Explanation

Unit of competency: BSBADM502 Manage Meetings

Response
Question Comment
Satisfactory Not Satisfactory

1 

2 

3 

4 

5 

6 

Feedback to student:

Met all the requirements.

Student’s overall performance is: ☒ Satisfactory ☐ Not Satisfactory

Is re-assessment required? ☐ Yes ☒ No

Assessor’s signature: Date: 23/12/2020

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ASSESSMENT EVENT 2 – MY CAREER UNLIMITED SIMULATION


In this simulation, you will prepare and chair two meetings as part of your activities in developing
strategies to support students in their studies. The first meeting will be to have an informal
discussion about the issues impacting on students in their course of studies. The second meeting
will be formal to develop a set of strategies to assist students in their course of study. Both
meetings are observed by the assessor.
In this simulation, you will perform the following actions:
 brief Minute Taker at the start of the meeting
 conduct meetings to ensure that they are focused, time efficient and achieve the required
outcomes
 ensure your meeting facilitation enables participation, discussion, problem solving and
auctioning of items in the meetings.
Please ensure that you familiarise yourself with this set of requirements that underpin this
simulation. This includes understanding the background of the simulation and the criteria you will
be assessed on. These are located in the Appendix of this document.

Task 1: Prepare for meetings


In this task, you will demonstrate your preparation skills in planning for two meetings. The first
meeting is informal and prepares you for the formal meeting.

1.1 Identify the types of meetings being organised and their purpose
R 1. review the simulation provided and state the purpose of both meetings
R 2. review the policy and procedures for meetings and list the types of meetings to be used
R 3. word count for type and purpose is approximately 50 words.
Purpose:
An informal meeting – To enhance the challenges students have while studying. As to
discuss the issues that impact on the student. The issues identified in this meeting will be main
input into next meeting.

 A formal meeting- Result of ‘My Career Unlimited’ strategy formation will be the basis of
the second meeting which will contain more structure. The issues identified strategy will
assist students in their course.

1.2 Develop a plan for conducting meetings


R 1. develop a plan for the implementation of your meetings:
 include a minimum of five actions and outcomes for meetings and list the types of
meetings to be used
 include the costs for these actions and comment on any variation to the budget
allocation
R 2. word count for type and purpose is approximately 50 words.
R 3. Insert your responses into the Meeting Plan template below:
Actions Costs When Will It Outcomes Planned
Be Done

Initiate the meeting by 22.12.2020 Prepared meeting documents


identifying the topic and a

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BSBADM502 Manage Meetings

brief introduction, identifying the


members of the meeting, their
professions and their relation to
the meeting

Address the issue, highlighting the 22.12.2020 Determined all issues and
purpose and agenda and agendas
which particular details would be
defined by the participants
present in the meeting 40$

Details of the issues that were 22.12.2020 Involved the issues


reported directly to students
while they are studying

Presenting strategies in ‘My career 23.12.2021 Determined Cros and pros


unlimited’ project and what this project
measures are to be taken by the
students 60$

Highlighting major points of 23.12.2020  Result of meeting


the meeting and initiate
discussion amongst the members

1.3 Develop agendas for the meetings


R 1. develop an agenda for both meetings:
 agenda structure must align to the type of meeting required
R 2. word count is not critical.
An informal meeting /Meeting Agenda/
 investigating issues of students studying
 The issues identified in this meeting
 Identifying these stressors
A formal meeting /Meeting Agenda/
 Analysing to results of ‘My Career Unlimited’
 Presenting to develop strategies
 developing relevant strategies
 Determining to structure

1.4 Notify meeting participants


R 1. identify participants for both meetings
R 2. notify participants via email:
 background must be clear
 you must summarise essential details
R 3. word count is approximately 100 words per email.
Following are the participants of informal meeting:
CEO
Project Officer
All staff of Student Services

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Trainer
Manager of Student Support
Student service officer
Information Officer
Finance Manager
- An informal meeting
Dear: All participants,
Staffs of All departments including top management are warmly welcomed and invited to the
meeting. This meeting is specially designed to provide increasing challenges students have while
studying. Your participation is highly valuable and we are looking forward your honourable
participation. Meeting will follow to meeting requirement form:
Speakers: Two speakers in all sides of the meeting
Meeting agenda: Developing relevant strategies, investigating issues of students studying, the
issues identified in this meeting, Identifying these stressors.
Meeting documentation: importance of discussion about issues
Special needs for attendees: Water bottles and tea
Location: Meeting room in X college, Y street
Date: 08am. 22.12.2020
Kind regards,
 Erdenechimeg. (Project Officer)
- A formal meeting
Following are the participants of formal meeting:

Internal participants External participants

CEO RTO
Project Officer Professional trainer
Manager of Student Support
Information Officer
All staff of Student Services
Trainer
Finance Manager

Dear: All participants,


I am highly honored by personal gratitude for working so well as a team and being able to achieve
My Career Unlimited’ project. We identified many numbers of stressors when students studying by
last informal meeting. So, these issues will be used to develop strategies that will assist students.
We will analysis results of ‘My Career Unlimited’ project and determining to future structure.
In order to outline next year’s work plan of achievement and to outline student’s duty, a meeting
has been arranged for Wednesday, December 23, 2020 in the conference room at 9:00am.
Your Faithfully,
Erdenechimeg. (Project Officer)

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BSBADM502 Manage Meetings
1.5 Confirm meeting arrangements
R 1. send email to participants for both meetings confirming arrangements
R 2. attach agendas
R 3. word count is approximately 100 words per email.

- An informal meeting
Dear All participants,
Good morning,
An formal meeting has been arranged on 22th December 2020 Tuesday morning at 8:00 am
designed to provide increasing challenges students have while studying and discuss the students
problems without their own learning process. We will analysis particular details would be defined
by the participants present in the meeting.
Your participation is highly valuable and we are looking forward your honourable participation.
Meeting will follow to meeting requirement form:
Speakers: Two speakers in all sides of the meeting
Meeting agenda: Developing relevant strategies, investigating issues of students studying, the
issues identified in this meeting, Identifying these stressors.
Meeting documentation: importance of discussion about issues
Special needs for attendees: Water bottles and tea
Budget: 40$
Location: Meeting room in X college, Y street
Date: 08am. 22.12.2020
Kind regards,
 Erdenechimeg. (Project Officer)
- A formal meeting
Subject: Meeting Request
Dear All participants,
I am project officer in the X college. I have recently been put in charge of organizing our student’s
issues for learning process. Also, I am highly honored by personal gratitude for working so well as
a team and being able to achieve My Career Unlimited’ project. We identified many numbers of
stressors when students studying by last informal meeting. So, these issues will be used to
develop strategies that will assist students. We will analysis results of ‘My Career Unlimited’ project
and determining to future structure.
I would like to meet with you for Wednesday, December 23, 2020 in the conference room at
9:00am.
Meeting agenda: Further discuss the developed improvement strategies for students, Developing
relevant strategies
Bugdet of $60
Location: Meeting room 202, in X college, Y street
Thank you for your consideration. I look forward to hearing from you.

Your Faithfully,
 Erdenechimeg. (Project Officer)

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BSBADM502 Manage Meetings
1.6 Despatch meeting papers
R 1. research and table a minimum of one article for the formal meeting:
 this article must be appropriate to the meeting purpose
 this article must be dispatched within organisational timelines
R 2. provide a summary of the attachment(s) in your draft email:
 must be clear
 it must provide an explanation of source, contents and why useful
R 3. word count is approximately 30 words.
Date of meeting: / 23.12.2020 / at 9:00 am

Working paper: #

Agenda Item: Formal meeting


Sponsor: X college
Presenter: Erdenechimeg /Project officer

Purpose: Result of ‘My Career Unlimited’ strategy formation will be the basis of the second
meeting which will contain more structure. The issues identified strategy will assist students in their
course.
Background: We identified many numbers of stressors when students studying by last informal
meeting. So, these issues will be used to develop strategies that will assist students. We will
analysis results of ‘My Career Unlimited’ project and determining to future structure.
Authorisation

 _____________________________ ______X college_______________________


Chairperson Sponsor

Task 2: Conduct meetings


In this task, you will demonstrate your skills in preparing then Chairing two meetings. You will be
observed by your Assessor in these meetings.

2.1 Brief Minute Taker on method of taking notes


 give guidance to Minute Taker on requirements for note taking that includes recording:
 agenda items
 background discussion
 motions
 decisions taken at the meeting.
 reassure Minute Taker by:
 inviting clarification if required
 suggesting that they work at a pace that will ensure accuracy of note taking
 these actions must be relevant, concise and clear (refer to the observation check sheet)
 word count is not critical.
 informal meeting
Chairperson of the meeting: Ms. Erdenechimeg has been appointed as the chair of the meeting.
Venue: Meeting room 202, in X college, Y street

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BSBADM502 Manage Meetings
nd
Agenda items: informal meeting- 8:00 am – 8:15am, Tuesday, 22 December 2020
 investigating issues of students studying
 The issues identified in this meeting
 Identifying these stressors
Background discussion: This meeting is specially designed to provide increasing challenges
students have while studying. Your participation is highly valuable and we are looking forward your
honourable participation.
Special needs of attendees: No needs as much
Legal and ethical requirements:
 treating each other with honesty and understanding
 Timely accuracy
 Participants should refrain from unprofessional activities (gossip, lying, harm speech)
during the meeting
 participants invited include all those required to make decisions
Leave of absence: Leave of absence was not granted to any participants.
Minute taker: For this informal meeting, involving the participants, I would choose an experienced
minute taker to ensure that there would be a clear and concise the increasing challenges students
have while learning process.The minute taker would be provided with a copy of the agenda and
asked to familiarise themselves with this so that they may be ready to note down the discussion of
students problems without their own duty. It would be a requirement that discuss past and future
issues and seeks clarification by asking questions.
Decisions taken at the meeting: This informal meeting had identified a better method of student’s
learning process which is set up ‘My Career Unlimited’ project. All participants voted by 100
percent that those stressors:
 language problems- most students are Overseas students. they could not understand
lectures and perform these tasks properly.
 Tuition fee-Tuition fee are raises significantly our current system every year.
 Class room size-classrooms that are tiny and no more green space. most teachers agree
that they can not effectively teach every student.
 bulling- It takes a huge toll on their self-esteem and mental health

 formal meeting
Chairperson of the meeting: Mrs. Erdenechimeg has been appointed as the chair of the meeting.
Venue: Meeting room 202, in X college, Y street
Agenda: informal meeting- 9:00 am – 9:30am, Wednesday, 23rd December 2020
 Analysing to results of ‘My Career Unlimited’
 Presenting to develop strategies
 developing relevant strategies
 Determining to structure
Background discussion: We identified many numbers of stressors when students studying by
last informal meeting. So, these issues will be used to develop strategies that will assist students.
We will analysis results of ‘My Career Unlimited’ project and determining to future structure.
Special needs of attendees: No needs as much
Legal and ethical requirements:
 treating each other with honesty and understanding

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BSBADM502 Manage Meetings
 Timely accuracy
 Participants should refrain from unprofessional activities (gossip, lying, harm speech)
during the meeting
 Informal meeting decisions are conducted open and honestly
 the meeting is held in safe environmental
Leave of absence: Leave of absence was not granted to any participants.
Minute taker: For this formal meeting, participants of interested, I would choose an experienced
minute taker to ensure that there would be made new strategy plan. Chairperson explained the
determined stressors from informal meeting. Each document was signed and recorded by
chairperson and shareholders.
Decisions taken at the meeting:

Problems Decisions

language problems- most students are


Overseas students. they could not understand  training
lectures and perform these tasks properly.  classroom lecture is better understand
tasks than online class.
Tuition fee-Tuition fee are raises significantly The problem is schools can all charge high
our current system every year. fees because supply and demand is skewed.
however, students should get student finance
loans.

Class room size-classrooms that are tiny and We need send to email the Department of
no more grass area. most teachers agree that Education with result of ‘My Career Unlimited’.
they can not effectively teach every student. The department monitors population trends to
plan for future enrolment demand and users
strategies to manage.

Bulling- It takes a huge toll on their self-esteem -If the student feels shy in class or is usually
and mental health quiet, the teacher should ask for students if
there is any problem.
- training for all new students while they were
enrolling in school.

2.2 Conduct meetings


R 1. ensure that the procedures being used will achieve planned outcomes
R 2. these actions must meet the requirements of the observation check sheets
R 3. duration of the meetings is approximately 15 minutes for informal and 30 minutes for
formal.
1. Committee/Department name: ‘My Career Unlimited’
Day, date, time 22.12.2020 at 9:00 am

Meeting name Informal meeting

Chair Erdenechimeg

Location Meeting room 202, in X college, Y street

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Purpose statement To enhance the challenges students have while studying. As to


discuss the issues that impact on the student. The issues identified in
this meeting will be main input into next meeting.

Welcome statement All participants

Apologies

Meeting will start on time. Should you have any queries please don’t hesitate to contact
chairperson.

Acceptance of previous minutes

Moved : this motion is Seconded:


Procedural motion

Item Actions

Name of agenda item Summery of discussion, resulting actions and required follow-up.
Name of presenter,

explained the meeting Clear and understandable


purpose and the
expected outcomes-
chairperson.

Invites participants to Discussed about all agenda.


discuss item, seeks
clarification by asking
questions-chairperson

problem solving- During the meeting, we have a lot of problems that are solved by
participants problem-solving technique (The 5-Whys). This method quickly getting
to the root of problems

method for recording The chairperson already prescribed the manner of keeping the
meeting notes and minute’s book.
their expectations with
They identified four better method of student’s learning process which
regards to the level of
is set up ‘My Career Unlimited’ project. there are:
detail of information
recorded-chairperson - language problems
-tuition fees
-classroom size small
-bulling

Conclusion This has been informed to all participant that ‘My Career Unlimited’
dispatched all minutes of 15 minutes. the number of people disagreed
about classroom-size problem. Then we voted against the resolution.
the meeting solved all interested parties in the learning process.

2. Committee/Department name: ‘My Career Unlimited’

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Day, date, time 23.12.2020 at 8:00 am

Meeting name formal meeting

Chair Erdenechimeg

Location Meeting room 202, in X college, Y street

Purpose statement Result of ‘My Career Unlimited’ strategy formation will be the basis of
the second meeting which will contain more structure. The issues
identified strategy will assist students in their course.

Welcome statement All participants

Apologies

Meeting will start on time. Should you have any queries please don’t hesitate to contact
chairperson.

Acceptance of previous minutes

Moved : informal Seconded:


meeting
Substantive motion

Item Actions

Name of agenda item Summery of discussion, resulting actions and required follow-up.
Name of presenter,

to explained the Clear and understandable


meeting purpose and
the expected
outcomes-
chairperson.

Invites participants to Discussed about results for informal meeting in 22.12.2020.


discuss accurately
and concisely the
arrangements, seeks
clarification by asking
questions-chairperson

problem solving- I facilitated decision making amongst participants, during decision-


participants- making. Because of, the meeting did not result some problems for
chairperson increasing students challenge and a waste of participant’s time. I used
the six thinking hats to made a decision.

Structure for strategy See task 2.1 /formal meeting- Decisions taken at the meeting/
formation

method for recording The chairperson already prescribed the manner of keeping the
meeting notes and

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BSBADM502 Manage Meetings

their expectations with minute’s book.


regards to the level of
detail of information
recorded-chairperson
 This has been formed to all participant that ‘My Career Unlimited’
Conclusion
dispatched all minutes of 30 minutes. All number of participants who
are based on focusing and agreeing on the decision of implementing
the presented strategies for enhancing the active while students was
learning in the school.

Task 3: Follow up meetings


In this task, you will review the notes made by the Minute Taker (in the formal meeting) to ensure
production of minutes, then distribute and store documentation and report on outcomes of the
meetings to appropriate stakeholders.

3.1 Manage Minutes


R 1. review the draft notes from the Minute Taker
R 2. make corrections where required to produce minutes that meet organisational policies and
procedures:
 must be accurate in content
 appropriate format
 correct spelling
 appropriate grammar
 appropriate punctuation
R 3. store all documents as per organisational policies and procedures:
 keep original version and save new version
 the final version must be accurate
R 4. word count is approximately 200 words.
Meeting minutes
23rd December, 2020
Opening
The formal meeting of ‘My Career Unlimited’ was called to order at 8:00 AM, 23rd December, 2020
in the Meeting room 202, in X college, Y street
Present
Erdenechimeg Jamsranjav, Project Officer
Absent
none
Approval of Agenda
The agenda was unanimously approved as distributed.
Approval of Minutes
The minutes of the previous meeting was unanimously approved as distributed.
Business from the Previous Meeting
The problems during students learning process has been identified, and was distributed at
informal meeting in 22nd December, 2020 by Erdenechimeg, who is chairperson. She ran
through an itemized list of results.
Old Business

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Review and arrival of strategy formation.
New Business
Manager of Student Support shared that school tuition fees trying to climb every year. Project
manager should make a team which would be analysis all of the reasons.
Agenda for Next meeting
Strategy plan
Experiment for tuition fee
Adjournment
meeting was adjourned at 8:30 am by Sydney. The next meeting will be at 9:00AM on Jan 15th,
2021.
Minutes submitted by: Erdenechimeg
 Approved by: RTO

3.2 Dispatch Minutes


R 1. distribute approved minutes by email to the participants:
 this dispatch must be within the timelines of the policy and procedure document
 keep a copy and attach to your Student Assessment Workbook.
R 2. store Minutes as per policy and procedure:
 this must be within folder for meetings
 using correct version control
R 3. word count is not critical.
1. Minutes of the INFORMAL MEETING

DECEMBER 22, 2020 AT 3:00 P.M.

This has been informed to all the participants that ‘My Career Unlimited’ project secretary will
dispatched all the minutes of the necessary meeting to all registered participants within 15 minutes
of the meeting. The minutes are the evidence of the meeting and the transaction done during the
meeting. All documents attached meeting folder in the Student Assessment Workbook by standard
for documents procedure. I am attaching a copy of all meeting minutes.
 Thank you for your participation is highly valuable.

Kind regard,
Erdenechimeg
Project secretory.

2. Minutes of the FORMAL MEETING

DECEMBER 23, 2020 AT 4:00 P.M.


Dear participants,

This has been formed to all the participants that the ‘My Career Unlimited’ project secretary will
dispatched all the minutes of the necessary meeting to participants at their registered post within

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30 minutes of the conclusion of the meeting. We have done all agendas that the minutes are
evidence of meeting.
The number of the people voted in own of the resolution and the people who voted against the
resolution. The voting must be done with the help of all the minutes of the meeting will contain the
strategy formation for reducing students stressors in the future.
Minutes containing confidential information saved in ‘the public folder’ (Formal meeting minutes-
23.12.2020) to just participants. Also, it keep a copy and attach to Student Assessment Workbook.

Kind regard,
Erdenechimeg
Project secretory.

3.3 Report outcomes of meeting


R 1. send email to General Manager of the RTO with attached Minutes as follows:
 complete and attach meeting report document
 ensure email and report is clear, concise and accurate
 send within timelines set out in the policy and procedure document.
R 2. store documents as set out in the policy and procedures document
R 3. word count is not critical.
Subject: Report meeting outcomes, on 23rd December, 2020
Dear General Manager,
I am highly honored by personal gratitude for working so well as participants during the meeting.
I write this email to communicated through the meeting minutes. meet. All number of participants
who are based on focusing and agreeing on four main strategies of implementing the presented
strategies for enhancing the active while students was learning in the school. You can easily find
them from meeting report document that is in ‘the public folder’ (Formal meeting minutes-
23.12.2020) to just participants and to keep a copy and attach to Student Assessment Workbook.
I sent all the policy and procedure document to participants on time after each meeting (see
Dispatch minute-3.2 answer).
Kind regard,
Erdenechimeg
 Project secretory.

Reference lists
Assessment 2. Simulation
1. Student Learning Guide, p15, p19, p23, p49, p52.
2. Aspire solidus production: https://aspire-solidus-production.s3-ap-southeast-
2.amazonaws.com/assets/BXADM502/samples/BXADM502.pdf, p31.
3. Training Competent:
https://training.gov.au/TrainingComponentFiles/BSB07/BSBADM502B_R1.pdf, p7.

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4. Company directors: https://aicd.companydirectors.com.au/-/media/cd2/resources/director-
resources/director-tools/pdf/05446-4-7-director-tools-me-board-papers_a4_web.ashx. p2-3.
5. Version 1.0, Jan 2019, Updated by MK, BSBADM502, Manage meeting’ [PowerPoint
presentation], 4-5.
6. Adriana Girdler, 2018, Efficient Meeting-7 Tips Run an Effective Meeting, Online Video
YouTube, viewed 10 May, 2018. Available at: <https://www.youtube.com/watch?
time_continue=6&v=Xp0VAutGFyg&feature=emb_title >
 7.Iusd:
https://iusd.org/sites/default/files/documents/imported/sampleschoolsitecouncilminutes.pdf, p1-
3.

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APPENDIX A: MY CAREER UNLIMITED SIMULATION

Simulation Background
The main theme of this simulation is based on the increasing challenges students have while
studying. As a result, the RTO has set up an initiative called ‘My Career Unlimited’. My Career
Unlimited is a support initiative by the RTO to assist students manage issues both personal and
academic issues so that they can maintain their focus on study. You will take the role of Project
Officer where you will coordinate and Chair meetings for this initiative.
An early step for this initiative is to hold an informal meeting to discuss the issues that impact on
the student. Participants of this meeting are a group of interested staff keen on identifying these
stressors. The issues identified in this meeting will be used to develop strategies that will assist
students. This strategy formation will be the basis of the second meeting which will be formal and
contain more structure. The budget allocated for the two meetings is $100.

Simulation Phases
This simulation is divided into the following phases:
Phase 1: You will prepare for the meetings.

Phase 2: You will Chair the meetings.

Phase 3: You will follow up after the meetings.

Your Role in the Simulation


You will be the Project Officer of My Career Unlimited in the simulation. Your roles and
responsibilities in the simulation are as follows:

Phase 1:
Phase 1 occurs from Task 1.1 to Task 1.6. In Phase 1 your main duties in the organisation are as
follows:
 identify structure and type of meeting required
 develop an implementation plan
 develop agenda and appropriate documentation
 notify participants of meeting
 distribute documentation in preparation for the meeting.

Phase 2:
Phase 2 occurs in Task 2.1 to Task 2.2.
This simulation will have a duration of 15 minutes for the informal meeting and 30 minutes for the
formal meeting. where you will generate discussion and strategies (for the formal meeting only) on
supporting students when studying their course. Note that your Assessor will not play a role in
these two observation activities as they will be observing your interaction with the stakeholders and
documenting evidence in the Observation Check Sheets provided in Appendix B.
In Phase 2 your main duties in the organisation are as follows:
brief note taker at the start of the meeting

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conduct meetings to ensure that they are focused, time efficient and achieve the required
outcomes
ensure your meeting facilitation enables participation, discussion, problem solving and auctioning
of items in the meetings.

Phase 3:
Phase 3 occurs from Task 3.1 to Task 3.3. In Phase 3 your main duties in the organisation are as
follows:
 check that transcribed meeting notes are accurate
 distribute and store minutes
 report outcomes of meeting to the General Manager.

Simulation Setup
The simulation chosen is to give you the opportunity to provide evidence that demonstrates your
ability to plan and Chair two meetings. We have tried to make this simulation as real as possible
within a classroom setting through the use of policies and procedures and other documents which
typify the world of meetings. To carry out your role in this simulation will require you to follow these
steps:
Step 1 At the commencement of the unit, your Assessor will overview the assessment with
you. You will then sign the declaration of your understanding located in the Student
Assessment Workbook (Pre-Assessment Checklist).

Step 2 You will identify the requirements of the assessment and review the documentation
provided to support the simulation.

Step 3 You will identify the two types of meetings (Task 1.1).

Step 4 You will develop a plan for the two meetings (Task 1.2).

Step 5 You will develop agendas for both meetings (Task 1.3).

Step 6 Your Assessor will provide you with email contact details of the participants of both
meetings so that you can notify them of the upcoming meetings.

Step 7 You will notify participants of the pending meetings (Task 1.4).

Step 8 You will send the agenda to participants (Task 1.5).

Step 9 You will send out articles to be reviewed prior to attending the formal meeting (Task
1.6).

Step 10 Your Assessor will check that there are appropriate ‘actors’ ready to participate in the
role play for the two meetings. Note that these meetings are separate from each
other as the formal meeting builds in the information from the informal meeting.

Step 11 Your Assessor will observe you briefing the Minute Taker at the start of the formal
meeting (Task 2.1).

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Step 12 Your Assessor will observe you Chairing both meetings (Task 2.2).

Step 13 Your Assessor will observe your actions throughout these sessions using the
Observation Check Sheets provided.

Step 14 You will review the minutes produced from the formal meeting and make adjustments
as required (Task 3.1).

Step 15 You will distribute the minutes of both meetings to the participants (Task 3.2).

Step 16 Your will report the outcomes of the meeting to the General Manager who in this
simulation is you the Assessor. They will not be required to respond to this email
(Task 3.3).

Step 17 Upon the completion of the feedback session, finalise your Student Assessment
Workbook to be submitted to your Assessor.

Assessment Conditions for the Observation


The information in this section outlines the assessment conditions for the Observation which
occurs in Phase 2 and involves your interaction with the three stakeholders.

Before the Observations:


 you must ensure that you have read and understood any documents required to undertake the
Observations
 you must ensure that you have read and understood all performance requirements listed under
each task
 you must ensure that you have read the requirements listed in the Observation Check Sheets
as your performance will be judged based on these criteria (see Appendix B)
 your Assessor will inform you of the date of your Observations.
During the Observation:
 the first observation has a total duration of 15 minutes where you will be interacting with the
Manager of Student Support and the Information Officer
 the second observation has a total duration of 30 minutes where you will be interacting with the
Manager of Student Support and the Information Officer as well as the Note Taker
 other students will not be observers during the session as this will give them an unfair
advantage
 these stakeholders will be role played by staff from the RTO or other externals
 your Assessor will brief them on your topics so that they can carry out their actions in an
appropriate manner
 you cannot refer to the Observation Check Sheets while undertaking the Observation
 your Assessor will:
- observe you individually based on the criteria in the Observation Check Sheets
- document their observations in detail on the Observation Check Sheets
- provide extensive written feedback
- ensure that the session will be free from distractions
 you must comply with WHS requirements

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 you must demonstrate all the criteria in the Observation Check Sheets to achieve a satisfactory
result for the Observation.

After the observations:


 if you are successful, your Assessor will summarise your performance during the observations
 if you are unsuccessful, your Assessor will:
- provide written feedback on the Observation Check Sheets explaining their justification
in detail
- communicate this feedback to you
arrange another suitable time to observe your second attempt.

For Assessor Use Only

Appendix B: Observation Check Sheets for the Observations


The criteria below are the actions that the student must demonstrate in their Observations.
Assessors, tick ‘S’ if the student demonstrates a particular performance requirement to a
satisfactory level and ‘NS’ if the student does not meet these performance requirements. Also, you
are required to write comments on the quality of this evidence under the ‘Comments’ column. For
the student’s overall performance in this task, tick ‘Satisfactory’ if the student satisfies all the
criteria in the Observation Check Sheets and ‘Not Satisfactory’ if they do not.

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It is important that you keep accurate records of the student’s work. In particular, you must keep
the original of the completed Observation Check Sheets and give a copy to the student to attach to
the ‘Student Assessment Workbook’. This is essential as some students may lose the completed
Observation Check Sheets, which means there will be no records of this assessment evidence.

Observation 1: Informal Meeting


Performance Requirements S NS Comments
1. Preparation:

 ensures venue is appropriate:


- seating

- air temperature is suitable
- equipment is operational
- private venue is free from interruptions
2. Introduction:

 welcome participants appropriately:


- friendly tone 
- volume is appropriate
- facial expressions are appropriate
 distributes documents (if required)
professionally:
- documents are complete 
- documents are in order
- documents are clear
 verbalise the meeting procedures in line with
policy and procedures:
- states the purpose of the meeting

- apologies
- agenda items
- explains documentation
- explains voting procedures
3. Body:

 Commenced on agenda item 1:


- gives background on issue 
- tables any attached papers
- invites participants to discuss item
 keep the meeting focused: 
- is able to keep pace with the discussion
- ensures that presenter remained on
topic and was concise
- verbalises clearly and concisely the
issues raised
- verbalises the decisions made

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Performance Requirements S NS Comments

- checks for confirmation from participants


- ensure decisions are recorded
 time manages the discussion:
- if discussion outside time limit for each
item, brings it to the attention of 
participants
- facilitates an appropriate action to keep
within timeframe
 facilitates participation:
- monitors input of participants 
- invites comments from all
- validates input
 facilitates problem solving:
- summarises discussion
- reviews the extent that the discussion
addresses agenda item
- if not, states gap(s) in progress with
achieving task
- puts forward a motion when gap(s) are
addressed, calling for decision
- if gap(s) remained, makes
recommendation for resolution of
issue(s)

- seeks seconder for a motion
- implements appropriate voting system
on motion
- calls the outcome of the decision
- if approved, ensures note taker records
action
- if not approved puts forward motion for
further discussion or deferment to
another meeting when ore time
available
- if this motion gets voting approval,
actions item is recorded
4. Conclusion:

 achieves outcomes:
- summarises the agenda and what has
been achieved in the meeting 
- makes recommendations on any
outstanding business
- seeks consensus with this strategy
 reviews arrangements for the next meeting: 

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Performance Requirements S NS Comments

summarises concisely and accurately


-
actions required by next meeting
- provides the venue, time and date for
next meeting
Communication skills:

 body language skills:


- gives eye contact to participants
- displays appropriate facial expressions 
- posture is appropriate
- gestures have fit with the message
 actively listens to participants:
- paraphrases 
- seeks clarification by asking questions
- tone is pleasant
 monitors non-verbal and verbal cues of
participants:
- adjusts delivery accordingly to ensure 
understanding
- shares insight with chair as appropriate

The student’s overall performance is: ☐ ☒ Not Satisfactory


Satisfactory

Date:23/12/2020
Assessor Signature:

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Observation 2: Formal Meeting


Performance Requirements S NS Comments
1. Preparation:

 ensures venue is appropriate:


- seating

- air temperature is suitable
- equipment is operational
- private venue is free from interruptions
 confirms note taker for the meeting
 discusses accurately and concisely the
arrangements with the note taker prior to the start
of the meeting:
- the number of agenda items and time
allocated for each item 
- the amount of information needed for each
item
- the method of documenting this
information
- if clarification sought how to get attention
of the chair
2. Introduction:

 welcomes participants appropriately:


- friendly tone 
- volume was appropriate
- facial expressions appropriate
 distributes documents professionally:
- documents are complete 
- documents are in order
- documents are clear
 verbalises the meeting procedures in line with
policy and procedures:
- states the purpose of the meeting

- apologies
- agenda items
- explained documentation
- voting procedures
3. Body:

 commences on agenda item 1:


- gives background on issue 
- tables any attached papers
- invites participants to discuss item

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Performance Requirements S NS Comments

 keep the meeting focused:


- is able to keep pace with the discussion
- ensures note taker recorded issues raised
and by whom
- responded to any clarification as required
- ensures that presenter remained on topic

and was concise
- verbalises clearly and concisely the issues
raised
- verbalises the decisions made
- checks for confirmation from participants
- ensures decisions are recorded by note
taker
 time manages the discussion:
- if discussion outside time limit for each
item, brings it to the attention of 
participants
- facilitates an appropriate action to keep
within timeframe
 facilitates participation:
- monitors input of participants 
- invites comments from all
- validates input
 facilitates problem solving:
- summarises discussion
- reviews the extent that the discussion
addresses agenda item
- if not, states gap(s) in progress with
achieving task
- puts forward a motion when gap(s) are
addressed, calling for decision
- if gap(s) remained, makes
recommendation for resolution of issue(s)

- seeks seconder for a motion
- implements appropriate voting system on
motion
- calls the outcome of the decision
- if approved, ensures note taker records
action
- if not approved puts forward motion for
further discussion or deferment to another
meeting when ore time available
- if this motion gets voting approval, action
item recorded by note taker
4. Conclusion:

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Performance Requirements S NS Comments

 achieves outcomes:
- summarises the agenda and what has
been achieved in the meeting 
- makes recommendations on any
outstanding business
- seeks consensus with this strategy
 reviews arrangements for the next meeting:
- summarises concisely and accurately

actions required by next meeting
- provides the venue, time and date for next
meeting
Communication skills:

 body language skills:


- gives eye contact to participants
- displays appropriate facial expressions 
- posture is appropriate
- gestures have fit with the message
 actively listens to participants:
- paraphrases 
- seeks clarification by asking questions
- tone is pleasant
 monitors non-verbal and verbal cues of
participants:
- adjusts delivery accordingly to ensure 
understanding
- shares insight with chair as appropriate
The student’s overall performance is: ☐ Satisfactory ☒ Not Satisfactory

Date: 23/12/2020
Assessor Signature:

ASSESSMENT 2: MY CAREER UNLIMITED SIMULATION CHECKLIST

Student’s name:

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Student ID:

Assessor’s name: Tanzia

Unit of competency: BSBADM502 Manage Meetings

Did the student satisfactorily: Yes No Comments

Task 1: Prepare for meetings

1.1 Identify the types of meetings being organised



and their purpose

1.2 Develop a plan for conducting meetings 

1.3 Develop agendas for the meetings 

1.4 Notify meeting participants 

1.5 Confirm meeting arrangements 

1.6 Despatch meeting papers 

 Task 2: Conduct meetings

2.1 Brief Minute Taker on method of taking notes 

2.2 Conduct meetings 

 Task 3: Follow up meetings

3.1 Manage Minutes 

3.2 Dispatch Minutes 

3.3 Report outcomes of meeting 

No power point slides provided.

Student’s overall performance is: ☐ Satisfactory ☒ Not Satisfactory

Is re-assessment required? ☒ Yes ☐ No

23/12/2020
Assessor’s signature: Date:

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