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BSBADM502 Erdenechimeg Jamsranjav - Avti200153
BSBADM502 Erdenechimeg Jamsranjav - Avti200153
BSBADM502
Manage meetings
BSBADM502 Manage Meetings
UNIT OVERVIEW
BSBADM502 - Manage meetings
This unit describes the skills and knowledge required to manage a range of meetings including
overseeing the meeting preparation processes, chairing meetings, organising the minutes and
reporting meeting outcomes.
It applies to individuals employed in a range of work environments who are required to organise
and manage meetings within their workplace, including conducting or managing administrative
tasks in providing agendas and meeting material. They may work as senior administrative staff or
may be individuals with responsibility for conducting and chairing meetings in the workplace.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements
To achieve competency in this unit students must demonstrate their ability to:
1. Prepare for meetings
2. Conduct meetings
3. Follow up meetings
Performance Evidence
Evidence of the ability to:
Knowledge Evidence
To complete the unit requirements safely and effectively, the individual must:
apply conventions and procedures for formal and informal meetings including:
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
The assessment activities and information in this booklet are based on and customised from the
BSBADM502 - Manage meetings assessment resources provided by VET Fair. VET Fair owns all
copyright to this information and the intellectual property of this resource remains with VET Fair.
Instructions
First and foremost, please contact your assessor to discuss any necessary adjustments that may
need to be made prior to completing these tasks. The instructions for each of the assessment
tasks are logically sequenced. If you have any questions, contact your assessor immediately. If
there is a practical component to your assessment, you will need to discuss the arrangements for
its completion with your assessor in advance.
Assessment Outcomes
There are two outcomes of assessment tasks: S = Satisfactory and NS = Not Satisfactory (requires
more training and experience).
You will be awarded C = Competent on completion of the unit when you have achieved S for all
completed assessment tasks and by meeting all the performance criteria. If you fail to meet this
requirement, you will receive the result NC = Not Competent and will be eligible to be re-assessed
according to Australian Vocational Training Institute (AVTI)‘s policy.
If you are deemed Not Competent by your assessor and require re-assessment, you will be
informed of the process. A fee may be charged according to AVTI policy.
If all assessment tasks are not completed for a qualification, a certificate will not be awarded. A
Statement of Attainment for completed units of competency will be provided.
Your Results
Your assessor is committed to providing you with detailed feedback on the outcomes of the
assessment and will provide guidance on areas for improvement. In most instances, you should
Reasonable Adjustment
AVTI supports individual differences in the learning environment and provides ‘reasonable
adjustment’ in training and assessment activities to support every learner. If you have any special
needs that make it difficult for you to complete your learning or assessments, you should discuss
this with your assessor beforehand and will be provided with reasonable alternatives to assist you
to complete the required tasks such as completing tests verbally or using an interpreter.
Support
While we may not be in a position to assist you with language training or specific LLN training, our
assessors will work with you to ensure that you are supported throughout your qualification. If you
require individual tutoring this may attract an additional fee (see Student Handbook). Support may
be offered by your assessor, or for more specialist support you may need to contact AVTI
administration.
ASSESSMENT
BSBADM502 Manage Meetings
Welcome to your Student Assessment Workbook for BSBADM502 Manage Meetings.
This Student Assessment Workbook is where you will write all your answers for the knowledge
questions and simulation tasks. Please refer to the Student Assessment Guide for more
information.
This assessment has the following two events:
Assessment Event 1 – Knowledge Questions
There are six questions that will provide us with evidence of your general knowledge of the
concepts of meeting formats, legislation and communication techniques.
To complete the Simulation, you will need to refer to the following resource:
Meeting Policy and A policy and procedures document that specifies the procedures for
Procedures planning and running and documenting meetings.
Please note that your responses for both assessment events can (where appropriate) use dot point
format. See below for an example of a dot point response and a full sentence response.
Dot point format Presentation Plan includes the following:
outcomes
needs of the audience
context.
Full sentence When you are preparing for a Presentation, there are a number of tasks
format that must be carried out. These are; listing the outcomes that you want to
achieve, followed by the identification of the needs of your audience.
When you have completed these two tasks, you then check on the room
you will be conducting the simulation in etc.
Performance required
complete all of the questions and tasks listed in the Student Assessment Workbook
meet all the requirements listed in this Student Assessment Guide
your responses to the questions and tasks must be relevant, accurate and specific
submit your completed Student Assessment Workbook to your Assessor within the set
timeframes
your work must be in your own words
where you use an external source of information, you must provide citation.
Please be aware that your Assessor is here to provide you with the necessary support throughout
the assessment process. If you have questions, then contact them for guidance.
Assessment Schedule
Assessment Due Date
Email: Chemka169@gmail.com
If your assessment is being submitted after the due date, please attach a copy of the written
confirmation of extension received from your assessor.
☒ Assessment information
☒ Submitting assessments
☒ Plagiarism and referencing
Question 1
Describe five terms used in meetings.
R 1. provide a minimum of five terms
R 2. word count is approximately 10 words per term.
1. Quorum-The minimum number of members who must be present before the meeting can
proceed or become valid.
2.Resolution-A motion, if passed by the meeting becomes a resolution
3. Proxy Vote- A proxy vote is where a person who is entitled to vote at a meeting of the club
gives permission for another person to attend, speak and vote on their behalf
4. Motion-All items of business requiring a decision that come before a meeting are initially
raised or proposed as a motion and if passed, become a resolution
5.Conflict of interest-If an individual has an interest, but not necessarily financial, then
that person is generally determined to have a conflict of interest.
Question 2
Describe three structures with meetings.
R 1. provide a minimum of three structures
R 2. word count is approximately 20 words per structure.
A formal meeting is a pre-planned gathering of two or more people who have assembled
for the purpose of achieving a common goal through verbal interaction.
An informal meeting is a meeting which is far less heavily planned and regulated than a
formal business meeting, and so lacks many of the defining features of a formal business
meeting, such as minutes, a chair person and a set agenda.
Videoconferencing requires the installation of specialised equipment, but is commonly
used in large organisations. This technology is improving rapidly, making it possible to
video conference across organisational systems with linkage into computer systems such
as electronic whiteboards.
Question 3
Describe four arrangements often used for meetings.
R 1. provide a minimum of four arrangements
R 2. word count is approximately 20 words per arrangement.
- Research the attendees
There is no real excuse today for not knowing the people with whom you are meeting. Whether
it's a one on one or a conference table of 10, you should have some idea of who is at the table.
Question 4
Describe three responsibilities for the chairperson.
R 1. provide a minimum of three responsibilities
R 2. word count is approximately 10 words per responsibility.
To provide leadership.
The overarching role of the chairperson is to provide leadership, they must be an effective
strategist and a good networker
To ensure the Management Committee functions properly. The Chairperson is
responsible for making sure that each meeting is planned effectively, conducted according
to the constitution and that matters are dealt with in an orderly, efficient manner.
To ensure the organization is managed effectively. The Chairperson must co-ordinate
the Committee to ensure that appropriate policies and procedures are in place for the
effective management of the organisation.
Question 5
Describe three group dynamics, in the table below that could occur in meetings and with each
dynamic provide a technique on how it could be managed by the chairperson.
R 1. provide a minimum of three dynamics
R 2. list two techniques to address dynamic
R 3. word count is approximately 15 words per technique.
Group dynamic Technique to manage
Group polarization Understand and educate other members of your team about the power of
diversity. Help people to understand that having and leveraging a diverse
team will better allow the organisation to achieve its ambitious objectives
Expect people to appreciate that when they work collaboratively with their
colleagues, particularly those who bring different insights and perspectives.
Conformity Create an environment in which people want to work and can thrive.
Nurture a team culture where people typically behave in ways that have a
positive impact on the wellbeing and success of themselves and one
another
Obedience to Clearly articulate your core values and the behaviours you expect from
authority everyone in my team.
Question 6
In the table below, provide an explanation to each of the meeting options.
R 1. explanations are accurate
R 2. word count is approximately 20 words per option.
Explanation
Face to face meeting is when you meet with someone in person which
face to face meeting
are physically in the same place.
a telephone meeting among two or more participants involving
teleconferencing
technology more sophisticated than a simple two-way phone connection.
Reference lists
Explanation
Response
Question Comment
Satisfactory Not Satisfactory
1
2
3
4
5
6
Feedback to student:
1.1 Identify the types of meetings being organised and their purpose
R 1. review the simulation provided and state the purpose of both meetings
R 2. review the policy and procedures for meetings and list the types of meetings to be used
R 3. word count for type and purpose is approximately 50 words.
Purpose:
An informal meeting – To enhance the challenges students have while studying. As to
discuss the issues that impact on the student. The issues identified in this meeting will be main
input into next meeting.
A formal meeting- Result of ‘My Career Unlimited’ strategy formation will be the basis of
the second meeting which will contain more structure. The issues identified strategy will
assist students in their course.
Address the issue, highlighting the 22.12.2020 Determined all issues and
purpose and agenda and agendas
which particular details would be
defined by the participants
present in the meeting 40$
CEO RTO
Project Officer Professional trainer
Manager of Student Support
Information Officer
All staff of Student Services
Trainer
Finance Manager
- An informal meeting
Dear All participants,
Good morning,
An formal meeting has been arranged on 22th December 2020 Tuesday morning at 8:00 am
designed to provide increasing challenges students have while studying and discuss the students
problems without their own learning process. We will analysis particular details would be defined
by the participants present in the meeting.
Your participation is highly valuable and we are looking forward your honourable participation.
Meeting will follow to meeting requirement form:
Speakers: Two speakers in all sides of the meeting
Meeting agenda: Developing relevant strategies, investigating issues of students studying, the
issues identified in this meeting, Identifying these stressors.
Meeting documentation: importance of discussion about issues
Special needs for attendees: Water bottles and tea
Budget: 40$
Location: Meeting room in X college, Y street
Date: 08am. 22.12.2020
Kind regards,
Erdenechimeg. (Project Officer)
- A formal meeting
Subject: Meeting Request
Dear All participants,
I am project officer in the X college. I have recently been put in charge of organizing our student’s
issues for learning process. Also, I am highly honored by personal gratitude for working so well as
a team and being able to achieve My Career Unlimited’ project. We identified many numbers of
stressors when students studying by last informal meeting. So, these issues will be used to
develop strategies that will assist students. We will analysis results of ‘My Career Unlimited’ project
and determining to future structure.
I would like to meet with you for Wednesday, December 23, 2020 in the conference room at
9:00am.
Meeting agenda: Further discuss the developed improvement strategies for students, Developing
relevant strategies
Bugdet of $60
Location: Meeting room 202, in X college, Y street
Thank you for your consideration. I look forward to hearing from you.
Your Faithfully,
Erdenechimeg. (Project Officer)
Working paper: #
Purpose: Result of ‘My Career Unlimited’ strategy formation will be the basis of the second
meeting which will contain more structure. The issues identified strategy will assist students in their
course.
Background: We identified many numbers of stressors when students studying by last informal
meeting. So, these issues will be used to develop strategies that will assist students. We will
analysis results of ‘My Career Unlimited’ project and determining to future structure.
Authorisation
formal meeting
Chairperson of the meeting: Mrs. Erdenechimeg has been appointed as the chair of the meeting.
Venue: Meeting room 202, in X college, Y street
Agenda: informal meeting- 9:00 am – 9:30am, Wednesday, 23rd December 2020
Analysing to results of ‘My Career Unlimited’
Presenting to develop strategies
developing relevant strategies
Determining to structure
Background discussion: We identified many numbers of stressors when students studying by
last informal meeting. So, these issues will be used to develop strategies that will assist students.
We will analysis results of ‘My Career Unlimited’ project and determining to future structure.
Special needs of attendees: No needs as much
Legal and ethical requirements:
treating each other with honesty and understanding
Problems Decisions
Class room size-classrooms that are tiny and We need send to email the Department of
no more grass area. most teachers agree that Education with result of ‘My Career Unlimited’.
they can not effectively teach every student. The department monitors population trends to
plan for future enrolment demand and users
strategies to manage.
Bulling- It takes a huge toll on their self-esteem -If the student feels shy in class or is usually
and mental health quiet, the teacher should ask for students if
there is any problem.
- training for all new students while they were
enrolling in school.
Chair Erdenechimeg
Apologies
Meeting will start on time. Should you have any queries please don’t hesitate to contact
chairperson.
Item Actions
Name of agenda item Summery of discussion, resulting actions and required follow-up.
Name of presenter,
problem solving- During the meeting, we have a lot of problems that are solved by
participants problem-solving technique (The 5-Whys). This method quickly getting
to the root of problems
method for recording The chairperson already prescribed the manner of keeping the
meeting notes and minute’s book.
their expectations with
They identified four better method of student’s learning process which
regards to the level of
is set up ‘My Career Unlimited’ project. there are:
detail of information
recorded-chairperson - language problems
-tuition fees
-classroom size small
-bulling
Conclusion This has been informed to all participant that ‘My Career Unlimited’
dispatched all minutes of 15 minutes. the number of people disagreed
about classroom-size problem. Then we voted against the resolution.
the meeting solved all interested parties in the learning process.
Chair Erdenechimeg
Purpose statement Result of ‘My Career Unlimited’ strategy formation will be the basis of
the second meeting which will contain more structure. The issues
identified strategy will assist students in their course.
Apologies
Meeting will start on time. Should you have any queries please don’t hesitate to contact
chairperson.
Item Actions
Name of agenda item Summery of discussion, resulting actions and required follow-up.
Name of presenter,
Structure for strategy See task 2.1 /formal meeting- Decisions taken at the meeting/
formation
method for recording The chairperson already prescribed the manner of keeping the
meeting notes and
This has been informed to all the participants that ‘My Career Unlimited’ project secretary will
dispatched all the minutes of the necessary meeting to all registered participants within 15 minutes
of the meeting. The minutes are the evidence of the meeting and the transaction done during the
meeting. All documents attached meeting folder in the Student Assessment Workbook by standard
for documents procedure. I am attaching a copy of all meeting minutes.
Thank you for your participation is highly valuable.
Kind regard,
Erdenechimeg
Project secretory.
This has been formed to all the participants that the ‘My Career Unlimited’ project secretary will
dispatched all the minutes of the necessary meeting to participants at their registered post within
Kind regard,
Erdenechimeg
Project secretory.
Reference lists
Assessment 2. Simulation
1. Student Learning Guide, p15, p19, p23, p49, p52.
2. Aspire solidus production: https://aspire-solidus-production.s3-ap-southeast-
2.amazonaws.com/assets/BXADM502/samples/BXADM502.pdf, p31.
3. Training Competent:
https://training.gov.au/TrainingComponentFiles/BSB07/BSBADM502B_R1.pdf, p7.
Simulation Background
The main theme of this simulation is based on the increasing challenges students have while
studying. As a result, the RTO has set up an initiative called ‘My Career Unlimited’. My Career
Unlimited is a support initiative by the RTO to assist students manage issues both personal and
academic issues so that they can maintain their focus on study. You will take the role of Project
Officer where you will coordinate and Chair meetings for this initiative.
An early step for this initiative is to hold an informal meeting to discuss the issues that impact on
the student. Participants of this meeting are a group of interested staff keen on identifying these
stressors. The issues identified in this meeting will be used to develop strategies that will assist
students. This strategy formation will be the basis of the second meeting which will be formal and
contain more structure. The budget allocated for the two meetings is $100.
Simulation Phases
This simulation is divided into the following phases:
Phase 1: You will prepare for the meetings.
Phase 1:
Phase 1 occurs from Task 1.1 to Task 1.6. In Phase 1 your main duties in the organisation are as
follows:
identify structure and type of meeting required
develop an implementation plan
develop agenda and appropriate documentation
notify participants of meeting
distribute documentation in preparation for the meeting.
Phase 2:
Phase 2 occurs in Task 2.1 to Task 2.2.
This simulation will have a duration of 15 minutes for the informal meeting and 30 minutes for the
formal meeting. where you will generate discussion and strategies (for the formal meeting only) on
supporting students when studying their course. Note that your Assessor will not play a role in
these two observation activities as they will be observing your interaction with the stakeholders and
documenting evidence in the Observation Check Sheets provided in Appendix B.
In Phase 2 your main duties in the organisation are as follows:
brief note taker at the start of the meeting
Phase 3:
Phase 3 occurs from Task 3.1 to Task 3.3. In Phase 3 your main duties in the organisation are as
follows:
check that transcribed meeting notes are accurate
distribute and store minutes
report outcomes of meeting to the General Manager.
Simulation Setup
The simulation chosen is to give you the opportunity to provide evidence that demonstrates your
ability to plan and Chair two meetings. We have tried to make this simulation as real as possible
within a classroom setting through the use of policies and procedures and other documents which
typify the world of meetings. To carry out your role in this simulation will require you to follow these
steps:
Step 1 At the commencement of the unit, your Assessor will overview the assessment with
you. You will then sign the declaration of your understanding located in the Student
Assessment Workbook (Pre-Assessment Checklist).
Step 2 You will identify the requirements of the assessment and review the documentation
provided to support the simulation.
Step 3 You will identify the two types of meetings (Task 1.1).
Step 4 You will develop a plan for the two meetings (Task 1.2).
Step 5 You will develop agendas for both meetings (Task 1.3).
Step 6 Your Assessor will provide you with email contact details of the participants of both
meetings so that you can notify them of the upcoming meetings.
Step 7 You will notify participants of the pending meetings (Task 1.4).
Step 9 You will send out articles to be reviewed prior to attending the formal meeting (Task
1.6).
Step 10 Your Assessor will check that there are appropriate ‘actors’ ready to participate in the
role play for the two meetings. Note that these meetings are separate from each
other as the formal meeting builds in the information from the informal meeting.
Step 11 Your Assessor will observe you briefing the Minute Taker at the start of the formal
meeting (Task 2.1).
Step 13 Your Assessor will observe your actions throughout these sessions using the
Observation Check Sheets provided.
Step 14 You will review the minutes produced from the formal meeting and make adjustments
as required (Task 3.1).
Step 15 You will distribute the minutes of both meetings to the participants (Task 3.2).
Step 16 Your will report the outcomes of the meeting to the General Manager who in this
simulation is you the Assessor. They will not be required to respond to this email
(Task 3.3).
Step 17 Upon the completion of the feedback session, finalise your Student Assessment
Workbook to be submitted to your Assessor.
achieves outcomes:
- summarises the agenda and what has
been achieved in the meeting
- makes recommendations on any
outstanding business
- seeks consensus with this strategy
reviews arrangements for the next meeting:
Date:23/12/2020
Assessor Signature:
achieves outcomes:
- summarises the agenda and what has
been achieved in the meeting
- makes recommendations on any
outstanding business
- seeks consensus with this strategy
reviews arrangements for the next meeting:
- summarises concisely and accurately
actions required by next meeting
- provides the venue, time and date for next
meeting
Communication skills:
Date: 23/12/2020
Assessor Signature:
Student’s name:
Student ID:
23/12/2020
Assessor’s signature: Date: