1.Write the benefits of monitoring service ?

Monitored services do just that by looking over various network activity and can catch errors
before they occur. So, this means no downtime and subsequently no lost profit, making it a cost-
effective service. 2. ... Sometimes it's not network errors but a malignant attack that leads to
downtime.

There are several advantages to continuously monitoring system performance. Continuous

system performance monitoring can do the following: Sometimes detect underlying problems
before they have an adverse effect.

When employees know that management is monitoring their performance and behavior, and that
management keeps track of what they do with their time, employees tend to be more focused and
less distracted in their work, which improves the overall productivity of the business.

2.Write what does mean service ?

noun. an act of helpful activity; help; aid: to do someone a service. ... the supplying or a supplier
of public communication and transportation: telephone service; bus service. the performance of
duties or the duties performed as or by a waiter or servant; occupation or employment as a waiter
or servant.

Servicing may refer to: car servicing, a series of maintenance procedures carried out at a set
time-interval or after the vehicle has travelled a certain distance. computer maintenance. loan
servicing, the process by which a mortgage bank collects the timely payment of interest and
principal from borrowers.
A SERVICE is an action that a person does for someone else. Examples: Goods are items you
buy, such as food, clothing, toys, furniture, and toothpaste. Services are actions such as haircuts,
medical check-ups, mail delivery, car repair, and teaching. Goods are tangible objects that satisfy
people's wants.

3.Write the characteristics of service ?

The most important characteristics of services are:

°Lack of ownership.

°Intangibility.

°Inseparability.

°Variability.

°Perishability.

°User participation.

The four key characteristics of service businesses are: Intangibility, Inseparability, Perishability,
and Variability. Let's take a closer look at each of these qualities so you can apply them to your
service business. I will also provide some tips for dealing with the challenges inherent in each
characteristic.

The defining characteristics of a service are: Intangibility: Services are intangible and do not
have a physical existence. Hence services cannot be touched, held, tasted or smelt. This is most
defining feature of a service and that which primarily differentiates it from a product.

Bitner, Fisk and Brown (1993) suggest that the major output from the services marketing
literature up to 1980 was the delineation of four services characteristics: intangibility,
inseparability, heterogeneity and perishability.

4.Demonstrate how to deliver and monitor service to customers ?

Assessment must be conducted in a safe environment where evidence gathered demonstrates
consistent performance of typical activities ...

1ASSESS CUSTOMER NEEDS FOR URGENCY TO DETERMINE PRIORITIES FOR

SERVICE DELIVERY ACCORDING TO. ...

2USE EFFECTIVE COMMUNICATION TO INFORM CUSTOMERS ABOUT AVAILABLE

CHOICES FOR MEETING THEIR. ...

3IDENTIFY LIMITATIONS IN ADDRESSING CUSTOMER NEEDS AND SEEK

APPROPRIATE ASSISTANCE FROM
Monitor procedures for effectiveness: Monitoring procedures can minimise faults and provide you with
the main focus of customer satisfaction. Use feedback to improve customer service: Feedback is critical
as you can work on your faults and negative feedback.

The four steps to monitoring

Establish where monitoring is needed. The key point for a manager in monitoring the implementation of
service improvement plans is identifying where monitoring is needed. ...

Establish the measures. Using the answers to the questions above, identify what should be
monitored. ...

Compare. ...

.Name:- HANA MOHAMMED

I/d 36177/11

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