COMPREHENSIVE

INVESTIGATION OF
OB PRACTICES IN JAZZ
GROUP MEMBERS:
BEHZAD USMANI
SADAQAT AHSAN
HAMZA SADIQ
ABDUL KHALIQUE
o. TOPIC Page No:
01 Executive Summary 02
02 Introduction 03
2.1 Company Profile 03
2.2 Vision Statement 03
2.3 Mission Statement 03
2.4 JAZZ’s values 04
2.5 Coverage 04
2.6 Goals And Objectives 05
3 Organizational Structure 06
3.1 Management 12
4 OB Practices Implication in JAZZ (Analysis) 12
4.1 Diversity 09
4.2 Attitude and Job Satisfaction 09
4.3 Leadership 10
4.4 Motivation 10
4.5 Working Environment 10
4.6 Decision Making Process 11
4.7 Learning 11
4.8 Human Resource Process 11
5 Problems Faced by Organization and 12
Solution
6 Response to COVID-19 14
7 Data Collection 15
7.1 Questionnaire 15
8 Conclusion 16
9 References 17

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1 EXECUTIVE SUMMARY

The assessment of JAZZ's Organizational Behavior is the subject of our research paper. The point
of this investigation is to examine in detail the organizational activities, issues and solutions for
JAZZ's issues.

Indeed, this examination incorporates a review and evaluation of authoritative conduct. By utilizing
many web indexes, for example, Google, and so forth, we recover data from the web. The
examination approach covers the review.

In gathering the outcomes, surveys and meetings assumed a huge job. Different computations
incorporate the assessment of rates and the graphical portrayal of the rates anticipated. In the
indeces, the two equations can be found.

A piece of this article is the survey and results. We got data from primary just as secondary sources.
We gathered a significant part of the web information from optional sources. Toward the finish of
the article, references are given to the locales from which information about the association has
been acquired.

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 2. INTRODUCTION:

2.1 Company’s Profile

JAZZ is Pakistan's driving voice and information interchanges supplier, working under the Vimple Com parent
gathering, assembling more individuals through assistance quality and item development. With in excess of 38
million endorsers, in the wake of converging with Warid, that has expanded to 52 million. JAZZ holds market
position by forefront, incorporated advances, the best brands and the business' vastest scope of significant worth
added administrations, a broadband transporter division that offers web innovation of the following level, just as the
nation's biggest organization of in excess of 9,000 cell locales, giving its clients a more joyful day consistently.
JAZZ has now spent over US $ 3.9 billion in the nation to date, with an extra US $ 1 billion being put resources into
network modernization, facilitating Pakistan's greatest conveyance and contact focus organizations and an
exceptional 6,500 kilometer fiber optic spine. In more than 140 nations, JAZZ conveys nonstop countrywide access,
remarkable client administrations, and unfamiliar meandering. (2014 Slideshare, JAZZ)
On 6 Feb 2017, JAZZ joined with Warid and gave affirmation. JAZZ was a major business and had 335 sources
around the nation, yet Warid had 330 sources paying little mind to the way that it was just about 33% of JAZZ. In
this way, they shut 260 sources, of which Warid represented 80%. The organization claims it has in excess of 49
million clients and covers the nation's 80-pc region.
2.2 VISION STATEMENT:

“To be the leading Telecommunication Services Provider in Pakistan by offering innovat ive Communication
solutions that make each day better for our customers while exceeding Shareholder value & Employee
Expectations. ” (Slideshare, BC project by Noman, 2014)
2.3 MISSION STATEMENT:

JAZZ aims to be the best employer in Pakistan. An integral part of this ambition is to provide their employees and
customers a safe and healthy work environment, and to achieve this they use their full resources to prevent
accidents and illnesses in the workplace

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2.4 JAZZ’S VALUES:

COMPLETE CUSTOMER SATISFACTION:

Customers have been at the core of their growth. Customers have put their faith and trust in JAZZ. In
exchange, JAZZ aims to predict their demands and offer facilities, content and value beyond their
standards.

EXCELLENCE IN BUSINESS:

JAZZ is committed to success in everything they do. They adhere to the highest expectations and lift
the bar for themselves on a regular basis. This dedication to providing world-class product transforms
into unprecedented support and value for consumers and all stakeholders.

TRUST AND HONESTY

They are proud to practice the highest ethical principles in an open and transparent setting and to
respect their obligations. JAZZ takes full responsibility for their acts and treats everyone equally, with
faith and consideration.

RESPECT FOR PEOPLE

Their relationship drives the business. They respect and esteem the employees and all

stakeholders. JAZZ believes in teamwork, empowerment and honor.

CORPORATE SOCIAL RESPONSIBILITY

As the market leader, JAZZ recognizes and fulfills their responsibility towards the

country and the environment they operate in. They contribute to worthy causes and are

dedicated to the development and progress of the society.

2.5 COVERAGE

JAZZ quickly incorporates where different organizations slack. On expressways and byways, just
JAZZ has you totally secured in huge number of objections in Pakistan. What's more, not any more
blended messages, since you are simply addressed by JAZZ uproarious and straightforward. The
broadest inclusion organization, covering more than 10,000+ urban communities and towns across

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Pakistan, is given by JAZZ. Attributable to its huge reach, it joins over 31.6 million relatives all day
long with magnificent voice content. The inclusion of JAZZ is augmenting step by step, and soon the
brilliant blue sky will be the solitary other thing encompassing Pakistan more than JAZZ. Alongside
cross country inclusion, JAZZ additionally gives genuine International Roaming in more than 140
nations with in excess of 300 accomplice administrators around the world.

2.6 GOALS AND OBJECTIVE

JAZZ inculcates a tradition of healthy work conditions as an organisation. With a reputation for
delivering a creative, thrilling, safe and balanced work atmosphere, they want to be the benchmark
business in Pakistan.

 The plan for the maintenance of this software would contain the following key points:
 Conducting business in a way that protects public and workplace health, the environment, and
the wellbeing of employees.
 Provide a safe workspace for workers.
 Strive in their production chain to prevent both injuries and environmental incidents.
 Formance of both state and municipal occupational health and safety legislation and
regulations.
 Minimize waste and pollution.
 Using electricity and natural capital wisely and smartly.
 Together alongside personnel, vendors, employers, consultants and partners to facilitate
responsible quality and process management.
 Promote positive dialogue about health, safety, protection and environmental concerns for all
stakeholders.
 Inculcating a tradition of workplace protection and awareness through numerous initiatives and
programmes

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3.ORGANIZATION STRUCTURE:

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The authoritative structure of JAZZ speaks to efficient arrangement of control of tasks as
decentralization in dynamic is seen. As indicated by (individual correspondence) decentralization
makes the activities more profitable as representatives are allowed more force and self-
governance so they feel designated with power

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3.1 MANAGEMENT

President and CEO

 2016: Aamir Ibrahim[11]

 2014: Jeffrey Hedberg
 2008: Rashid Khan
 2003: Zouhair Abdul Khaliq
 1993: Jim Beneda

Board of Directors
List of people in board of directors to whom JAZZ is governed.[12]

Name Position

David Dobbie Board Member

Hassan Helmy Board Member

Vincenzo Nesci Chairman and Board member

Sobayyal Board member

Mikhail Gerchuk Chairman and board member

Niaz Brohi Board Member

Alex Shalaby Board Member

Emad Shawky Farid Independent Member

Aamir Ibrahim CEO & Board Member

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4. ORGANIZATIONAL BEHAVIOR PRACTICES IN JAZZ
(ANALYSIS AND THEROTICAL IMPLICATION)
4.1. DIVERSITY:

In JAZZ, Diversity exists, as additionally the two chiefs we talked with had a place with various pieces
of Pakistan. Variety isn't a worry as per the laborers, as the mechanism of correspondence is English
and Urdu, and these dialects are regular to any individual working there. Moreover, they were broken
into gatherings and groups to meet their points. Imagination accompanies variety, since each individual
has his own perspective that adds to new and novel thoughts.

4.2 ATTITUDE AND JOB SATISFATION:

How much a representative is satisfied with his work is Job Satisfaction. The laborers are allowed to
take choices; however much freedom as could reasonably be expected is conceded to them. They are
given normal days off just as wiped out/yearly leaves, as per the interviewee. In case of any contention
or crisis, the laborers will work from home. A choice to pick between the two working movements is
offered to the laborers. According to their own will, they may either run in the first part of the day
move or at night. Periphery motivators are offered, for example, power, home remittance, transport and
clinical help (OPD, IPD).

4.3 LEADERSHIP

STYLES of LEADERSHIP:

Leadership is less about your interests and more about the needs of the individuals and the business you
run. In JAZZ, some of the following leadership styles are practiced

i) Visionary:

When a company wants a different course, this type is more fitting. Its aim is to drive people into a
different generation of visions that are shared. JAZZ recently adopted this leadership style when they
merged with the Warid Group.

ii) Coaching:

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The Corporation focuses on developing employees, teaching them how to maximise success and
making them interact with the organization's objectives.

iii) Affiliative:

The ideology of JAZZ stresses the value of team work and builds unity in a community by binding
individuals to each other.

iv) Democratic:

This style builds on the experience and expertise of individuals and generates a group contribution to
the results that result.

v) Collaborative:

The boss spends time establishing relationships, constructively managing disputes, and monitoring
shares.

4.4 MOTIVATION

The groundbreaking and Transformation administration style of JAZZ is utilized where laborers are
motivated by a typical vision, reason and announcement of things to come and both of these are all
around passed on to workers. The executives spur the colleagues, they anticipate the best from others,
and everybody is answerable for their demonstrations. Clear needs and objectives are set intermittently
and every year in JAZZ, which adds to high proficiency, responsibility and inspiration for that cause.

The JAZZ Company gives the duties and jobs to the individuals in which they have interest and it turns
into the wellspring of inspiration. These things greatly affect viability and effectiveness of the
association.

JAZZ utilizes Job Rotation in the organization generally, besides on a brief time period. It fortifies the
abilities of the representative and the laborers can perceive how their organization capacities in a more
extensive viewpoint. It likewise supports cognizance with associates.

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4.5 ORGANIZATION CULTURE AND WORKING ENVIROMENT

"Friendly working environment is a key to organisational success."

It was discovered that JAZZ's working atmosphere was inviting. The staff had no autonomous lodges
or workplaces. In a similar corridor, individuals cooperated: from the ranking director to the
investigator. Based on their position or positioning, nobody was organized, everything was managed
respect as and each individual is consistently fundamental for the organization. No cubical course of
action was discovered, workstations were open and they had an approach of open entryways.

4.6 DECISION MAKING PROCESS

The chief's information firmly preferred the Decentralized Decision Making Mechanism. The
perspective of every single representative is weighed during the dynamic cycle. The dynamic force is
spread all through a bigger gathering in JAZZ. It likewise applies to a more significant position
authority conceded to staff and functionaries of the lower rank.

Basically, there are two types of choices, both programmed and non-programmed. Mostly, non-
programmed decisions are carried out by the workers all day long. With the consumer in mind, all the
options are made. Whereas, at the highest table, expected actions are made.

4.7 LEARNING

JAZZ has focuses where laborers are furnished with adequate preparing for a term of 3-7 days. In this
cycle, a prepared representative furnishes the recently enrolled laborers with appropriate help, heading,
guidance and counsel.

4.8 HUMAN RESOURCE PROCESS

Task creation is the central role of human resource management and it is connected to specific
substance and approaches used to address specialized and operational requirements. The JAZZ
Business basically utilizes task configuration to limit work dissatisfaction and lift proficiency.

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5.PROBLEMS FACED BY THE ORGANIZATION:
5.1 SHORTAGE OF EMPLOYEES

The organization had to go up against a extreme workforce deficiency problem after the merger of
Mobilink and Warid. Thus, assembly the targets got to be troublesome for the organization. Stretch and
workload on the portion of the staff developed as a result, as they had to handle a number of obligations
at one time

SOLUTION:

1. Recruiting new employees

2. REDEPLOYING SKILLS

5.2 FAVOURTISM BY MANAGER

Another concern confronted by the workforce is the bias of the boss to a few of the staff in terms of
their abilities or for a few other reasons. Separation is known as partiality, and segregation is illegal and
untrustworthy. It emerges when specialists make work choices based on the security qualities of
laborers that state authorities have decided ought to not be the reason for working environment choices.
This will result in a diminishment within the proficiency of the company, a drop in specialist
fulfillment and representative cooperation, and might moreover contribute to inside conflict.

SOLUTION:

1. It is recommended that the organization should introduce or establish a policy

prohibiting favoritism in the workplace.

2. The organization should specify practices that are considered favoritism and indicate
punishment related to favoritism practices.

3. This will lead to the positive impact in the employee’s behavior and also increase the job
satisfaction and improve the relationships between the employees.

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5.3 REFRENCES DURING RECRUITMENT

The address that rises amid the recruitment handle is that, without looking at their involvement and
capacities, chairmen select their mates and relatives for the specific work. This would impact the other
and more competent people who have connected for the position. As a result of this partiality, inner
pressure, dissatisfaction, demoralization and disintegration within the comes about of the bunch
increment.

SOLUTION:

1. The company should hire the employees on merit and fair basis.

2. Proper job interview and test should be conducted and the recruitment team should hire the
employees that score high for the job.

3. The references and the favoritism should be strictly prohibited so that everyone should be
treated equally.

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6. Response to COVID-19 :
Corona virus affected almost all the business organizations but JAZZ got increase in their revenues
because in lockdown people had lot of free time to spend on calls and consuming internet data. Due to
work from home and online classes, people largely demanded speedy internet that proved very
beneficial for the profits of JAZZ.
JAZZ did not restricted its profit to itself but started a Cooperate Social Responsibility (CSR)
responding to Corona virus. Their slogan says “ Darna Nahi Bachna Hai”
JAZZ pledged to give total of 1.2 billion rupees of relief among different sectors. They donated
Ventilators, Testing kits and basic medicine to medical institutes and hospital across Pakistan.They
distributed cash among poor people who were unable to sustain their life styles.
In addition to that, they subsidized Call rates for medical personnel and reduced the prices of packages.
JAZZ made zero transfer fee for Jazz cash account holders across Pakistan. With the help of
government they continued to provide unconnected service to its 62 million subscribers. They also
donated funds to EDHI Foundation and Shaukat Khanum Foundation. In the first program Jazz
distributed food rations for the benefit of 3,000 Pakistanis. There are about 8,000 Covid-19 prevention
kits that was distributed. To support the backlog on testing, Jazz will enable 1000 Covid-19 testing kits
at nationwide Shaukat Khanum sites.

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7. DATA COLLECTION:

A Study Of Organizational Behavior of Employees at JAZZ

"SURVEY RESEARCH QUESTIONS"

SA A N DA SDA
1 I get a sense of personal accomplishment from my work X
2 The company accepts and is open to change and ambiguity X
3 High level of satisfaction towards training facility is provided X
by the company
4 Discrimination exists in the organization X
5 Promotion is given according to performance of employees X
6 Employees at company regularly share and exchange ideas X
7 Leadership involves employees when making significant changes X
8 Management is flexible and understands the importance of X
balancing my work and personal life
9 Employees work well together to solve problems and get the job X
done
1 Inter-department’s communication is good X
0
1 I have a sense of security in my job X
1
1 I have felt harassed or bullied due to my gender X
2
1 The organizational culture at the company enhances teamwork X
3
1 The company fosters an environment where diverse individuals X
4 can work together effectively
1 The company respects my dignity and recognizes my X
5 contribution
1 Work environment is satisfied X
6
1 Company helps to develop the skills X
7
1 The company respects individuals and values their differences X
8
1 Conflicts are resolved in a positive and constructive manner X
9
2 The leadership is flexible and learns rapidly about the changing X
0 market

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16
8.CONCLUSION:
Organizational Behavior plays an essential role in success of every business. There needs to be more
focus on workplace behavior management and tracking, since employees are the secret to performance
of any company in the current competitive environment.

JAZZ is a consumer-oriented business with the customer having only one obsession. The organization
needs to please the individual as much as possible, but within the boundaries of corporate policies.

The JAZZ Foundation is a registered non-profit corporation that not only offers financial assistance to
the local community, but also by devoted volunteering hours. It's solely focused on employee
volunteerism as a philanthropic organization. There are no operating expenses or overheads borne by
the organization's generation, but any single penny donated to the JAZZ Foundation falls directly on
the field to make a difference.

The company respects all workers as their own person, thereby bringing out the best of them. This is
very positive because the individuals in the enterprise tend to work for long hours and contribute back
to the business as well as the business invests in them.

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9. References:

1. Dawn News. JAZZ. (n.d.). about Us.

2. JAZZ Foundation. (2013). Awards and Recognition. Islamabad:

3. JAZZ. Slideshare. (2014). BC project by Noman. Karachi

4. Slideshare. (2014).

Mobilink. Lahore:

Slideshare.

5. https://www.jazz.com.pk/

6. Wikipedia.com

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