ACKNOWLEDGEMENT

I wish to express my sincere thanks to Dr. SURESH HEGADE, Principal of

Soundarya Institute of Management & Science College, for providing me with all

the necessary facilities.

I place on record, my sincere gratitude to Prof. GIRISH, HOD of Soundarya

Institute of Management & Science College for his kind co-operation in shaping

this research report.

I also thank my project guide PREMA VENKATARAMAN Assistant Professor

of Soundarya Institute of Management & Science College for having guided me

to outline the project and grateful for his expert support and valuable guidance.

It is my foremost duty to thank my faculties, parents and friends for being the

source of inspiration and having rendered all the support that I needed.

Place: Bangalore ANUSHA.S

Date: (Reg. No: 18MFC26011)

 TABLE OF CONTENTS

Chapter Particulars Page No.

No.
1 Introduction 1-20

2 Research Design 21-29

3 Company Profile 30-62

4 Data Analysis and Interpretation 63-85

5 Findings, Recommendations and 86-92

Conclusion

6 Bibliography 93-94

7 Annexure 95-100
 LIST OF TABLES

Table Title of the table Pg. No

No
2.1 Research Plan 26

3.1 Aircraft’s of Air India 39

4.1 Perception of Travellers 70

4.2 Purchasing of tickets 72

4.3 In-flight Service 73

4.4 Refreshments facility 75

4.5 Performance 77

4.6 Travelling rates 80

5.1 List of references 94

 LIST OF GRAPHS

Graph Title of the graph Pg. No

No.
4.1(a) Perception of Travellers 71

4.2(a) Purchasing of tickets 72

4.3(a) In-flight Service 74

4.4(a) Refreshments facility 76

4.5(a) Performance 78

4.6(a) Travelling rates 81

4.7 Strategies of the company 83

 SOUNDARYA INSTITUTE OF MANAGEMENT & SCIENCE

BANGALORE - 560073

PROJECT REVIEW REPORT

Name of the Student: ANUSHA. S

University Register Number: 18MFC26011

Name of the Faculty Guide: Prof. PREMA VENKATARAMAN

Title of the Project: “DETAIL STUDY OF AIR INDIA”

Date of commencement of the project: 15th of November 2020

Date of completion of the project: 20th of January 2021

Sl. No Date Progress Signature
of the Signature of
student the faculty

01 18-11-20 Company Profile

02 22-11-20 Literature reviews

03 02-12-20 Research design

04 16-12-20 Airline Operations

05 27-12-20 Drafting

Questionnaire

06 08-01-21 Annexure