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    Dokumen - Tips 2010 CSCP Module 1 Supply Chain Fundamentals v21pdf

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    Dokumen - Tips 2010 CSCP Module 1 Supply Chain Fundamentals v21pdf

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    Dokumen - Tips 2010 CSCP Module 1 Supply Chain Fundamentals v21pdf

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    APICS Certified Supply Chain Professional” LEARNING SYSTEM module Version 2.1, 2010 Edition Preparing for the Certification Exam Studying the APICS CSCP Learning System combined with on-the-job knowledge, professional experience, and other APICS learning tools, such as the APICS Dictionary, is the most effective way to prepare for the APICS CSCP certification examination. The APICS CSCP Learning System is intended to cover the body of knowledge tested by the APICS CSCP certification examination; however, the APICS CSCP Learning System does not “teach the test.” The Learning System focuses on acquiring knowledge, whereas the exam tests the candidate’s ability to apply that knowledge in accordance with accepted industry standards. Content on the exam is based on real-world scenarios and requires candidates to apply the concepts in the APICS CSCP Learning System. While both the APICS CSCP Leaming System and the APICS CSCP certification examination are based on the APICS CSCP Exam Content Manual (which is available for a free download at www.LearnCSCP.com > Information Center > Certification Exam Resources), they are developed independently of one another. To preserve exam integrity, specific exam questions and their breadth are not shared with the APICS CSCP Learning System developers. Intellectual Property and Copyright Notice All printed materials in the APICS CSCP Learning System, and all material and information in the ‘companion online component are owned by APICS, and protected by United States Copyright Law, as well as international treaties and protocols, including the Berne Convention. The APICS CSCP Learning System and the companion Access Code for the CSCP online component are for your personal educational use only, and may not be copied, reproduced, reprinted, modified, displayed, published, transmitted (electronically or otherwise), transferred, sold, distributed, leased, licensed, adapted, uploaded, downloaded or reformatted. In addition to being illegal, distributing CSCP materials in violation of copyright laws will limit the program’s usefulness. APICS invests significant resources to create quality professional development ‘opportunities for its membership. Please do not violate APICS’ intellectual property rights or copyright laws. APICS Dictionary, 12" Edition Reference Definitions contained within the APICS CSCP Learning System are consistent with the APICS Dictionary, 12th edition. You may purchase the complete dictionary from the APICS bookstore. Module I Checklist: Supply Chain Management Fundamental Section Start Date Completion Date 1-A: Overview of supply chain management 1-B: Supply chain management strategy 1-C: Managing the supply chain 1-D: Improving the supply chain ‘Score for Module-Specific Test* Look for this test on the Web at www.LeamCSCP.com, Course Overview and Module 1: Supply Chain Management Fundamentals Table of Contents COURSE OVERVIEW. steven i MODULE 1: SUPPLY CHAIN MANAGEMENT FUNDAMENTALS Introduction... Section A: Overview of Supply Ch: Identifying Supply Chains Key Supply Chain Management Processes Management... Evolution of Supply Chain Management... Creating Value through Supply Chain Management... 129 ‘The Impact of Globalization on Supply Chain Management Las Section B: Supply Chain Management Strategy. Ls Corporate Strategy. = 1-52 Aligning Supply Chain Strategy with Corporate Strategy 1-75 Competitive Priorities and Future Direction 1-86 Using Enterprise Resources Planning (ERP) to Align Operations with Strategy 1-90 Supply Chain Risk Management Strategies Section C: Managing the Supply Chain... Using Corporate and Supply Chain Strategies to Set Priorities and Make Decisions 1-104 Elements of Supply Chain Management Supply Chain Performance Metries. Mane Managing and Leading People in the Supply Chain . Synchronization and Key Suecess Factors... Security and Compliance Issues... ing the Supply Chain for Financial Performance Section D: Improving the Supply Chain Continuous Improvement... Visibility and Analysis 2010 APICS, All rights reserved, Version 2.1, 2010 Edition Goals and Benchmarking Continuous Improvement Methods... Implementation and Change Management.... Exam Preparation Questions... Bibliography. Cumulative Course Index © 2010 aPics All rights reserved, Version 2.1, 2010 Edition APICS Certified Supply Chain Professional™ (CSCP) Learning System This product is based on the APICS CSCP Exam Content Manual (ECM) developed by APICS. Although the text is based on the body of knowledge tested by the APICS CSCP exam, program developers do nat have access to the exam questions. Therefore, reading the text does not guarantee a passing score. ‘The references in this manual have been selected solely on the basis of their educational value to the APICS CSCP certification program and on the content of the material, APICS does not endorse any services or other materials that may be offered or recommended by the authors or publishers of books and publications listed in this module. Every effort has been made to ensure that all information is current and correct. However, laws and regulations are constantly changing, Therefore, this product is distributed with the understanding that the publisher and authors are not offering legal or professional services. ‘Acknowledgments ‘We would like to thank the following dedicated subject matter experts who shared their time, experience, and insights during the initial development and subsequent updates of the CSCP Learning System: Greg P. Allgair Rajesh Kamat, CSCP Kimber Rueff, CPIM, CIRM, Curtis Brewer, CFPIM, CIRM, Prakash Kanagalekar, CPIM, SCP, CPM cscr cscP Ignacio Sinehe7-Chiappe Jashobrata Bose, CSCP Jack Ker, CPIM, CSCP, C.PM. Carolya Sly, CPIM, CSCP, Al Bukey, CFPIM, CIRM, Jose Lara CPM. cscP Mike Loughman, CSCP Pam Somers, CPIM, CIRM, Luc Chalmet, Ph.D, CFPIM, Giuseppe Lovecehio, CFPIM, cscP cscP cscP Chad Stieklin Prashant Choudhary, CSCP Richard Merrit, CFPIM, CSCP, Shashank Tilak, CPIM, CSCP Prasanta K. Dash, CSCP, PMP C.P.M. ‘Huan-Jau (Arthur) Tseng, Sudripto De, CSCP. Thiagu Mathan, CSCP CFPIM, CSCP. ‘Alan Downs, CPIM, CSCP Alan L. Milliken, CFPIM, Dave Turbide, CFPIM, CIRM Janice M. Gullo, CPIM, CSCP CIRM, CSCP Sudeep Valmiki, CSCP “Amit Kumar Gupta, BE, CSCP Peter W. Murray, CIRM Rosemary Van Treeck, CPIM, Joni Holeman, CFPIM, CIRM, Mike Okrent, Ph.D., CIRM, CIRM, CSCP cscP scr Robert Vokurka, Ph.D., CFPIM, Eric , Jack, Ph.D., CFPIM, Kesthuri Rengan Ponnambalam, CIRM, CSCP, CPM. cscP cscP Eddie J. Whitfield, CPIM, Rajesh Kumar Jagadeeswaran, Gautam Chand Pradhan, CPIM, CIRM, CSCP PIM, CSCP cscP Vivek Wikhe, CSCP David Rivers, CFPIM, CIRM, Blair Williams, Jonah, CFPIM, I cscP scr Honey Johnson, CFPIM, CIRM, Maryanne Ross, CFPIM, CIRM, CPM, CSCP csp @® tre aries P Learning System is printed on 30% post-consumer waste recycled paper. © 2010 APICS. All sights reserved. Version 2.1, 2010 Edition Course Overview Welcome to the APICS Certified Supply Chain Professional™ (CSCP) Learning System. Whether you are interested in professional development or are pursuing the APICS CSCP credential, you will find the program to be a complete, easy-to-use leaming and reference tool. + Getting Started Course materials This course allows you to work at your own pace to increase your understanding of supply chain and operations management and the APICS CSCP body of knowledge. It includes four printed textbooks (called modules), which correspond to the knowledge domains tested on the APICS CSCP exam. The course also includes online practice tests and learning reinforcement activities. Please check that you have received the four modules and your access code (provided to you via e-mail) for the online course components. If anything is missing or if you have not received your access code, please contact APICS CSCP Learning System Customer Support at 888-266-9079 or 651-905-2664. Enrolling inthe —_ Before you use the Web components of the course, you must enroll: course 1. Go to www.LearnCSCP.com, and, from the menu sideber, select Enroll. 2. Enter your access code EXACTLY AS SHOWN; it is case-sensitive, 3. Accept the default setting “I am a new user.” Click Enroll. Enter your first name and I eight characters long, Then click OK. st name, Create a user name and password between four and After enrollment, the access code is no longer needed. You will use your user name and password to log in, so write this information in the space below. APICS Certified Supply Chain Professional Learning System Note that your access code is valid for one year after your first enrollment, © 2010 APICS All rights reserved, i Version 2.1, 2010 Edition Course Overview Accessing the program Exiting the program Online help Learn more Once you are enrolled, you can acc wish. To access the program: 1. Go to www.LearnCSCP.com. 3s and leave the program as often as you Enter your user name and password. Click Log In to enter the course Read the online overview, and then go to the course menu, from which you select course components. ‘You may exit the program from most screens by clicking Log Out, This, option allows you to leave the program and return at a later time to where you left off, All current scores and your current place in the tests are saved. ‘You may start any activity over at any time. If you start over in a test, your current score is erased. Upon completion of that test, your new score is saved and displayed on your report. ‘The Help option on the Enroll sereen is available to answer common questions related to enrollment and log-in. If you require additional assistance, please contact APICS CSCP Learning System Customer ‘Support at 888-266-9079 or 651-905-2664, Monday through Friday, 8 a.m. to 5 p.m., central time. For specific details regarding the certification exam, please visit www. APICS.orglesep. ‘The APICS CSCP Learning System combines printed material and online software plus an instructor-led option to enhance your learning effectiveness. Go to www.APICS.org/esep to learn more about the advantages of APICS membership, the power of certification, and the various learning options. + Completing the Course Increase your knowledge base with this enjoyable and complete program as you prepare for the APICS CSOP ‘examination and develop your professional expertise. © 2010 aPICS All rights reserved. ‘The APICS CSCP Leaming System is based on the APICS CSCP E Content Manual (ECM). Using a blend of printed text and online practice testing and learning reinforcement activities, the course provides an enjoyable and complete preparation method for the APICS CSCP certification exam. ‘You may complete the course in any order. The following describes the recommended, step-by-step method. ii Version 2.1, 2010 Edition The pre-test allows you to evaluate your Understanding of supply chain concepts and focus your study. The entire program includes more than 750 pages of text reinforced by online practice testing and earning reinforce- ment activities. At the end of each module section is @ progress check. Progress check questions provide an opportunity for you to stop and think about what you have just studied. They include a page reference with the correct answer to guide further reviow. © 2010 aPIcs All ight reserved. Step 1: Complete the pre-test. ‘You begin the program and plan your own course of study by completing the online pre-test. This 50-question test checks your basic understanding of supply chain concepts. As you answer each pre-test question, you will know immediately if your answer is correct or incorrect and you are given a reference to the module from which the question was drawn, If you leave the test, you can reenter it and will have the option to either continue or restart the test. You may also print any page by using your browser’s print funetion. The test is timed to enable you to determine whether you are answering questions at the pace needed to complete the APICS CSCP certification examination within the time allotted, If you are interested in timing your test, allow yourself an uninterrupted block of time. When you have completed the pre-test, you see a chart that shows your module- by-module score. You may use this chart to develop a study plan to help focus, ‘your efforts on the modules you need to examine most thoroughly. Use the print function on your browser if you want to print a copy of your pre-test results. Step 2: Study the print modules. Based upon your individual study profile, study each of the four modules at your own pace, The modules include the following topics, which correspond to those that constitute the APICS CSCP Exam Content Manual. The APICS CSCP certification exam questions are distributed among the four modules. Module 1: Supply Chain Management Fundamentals (30%) ‘© Overview of Supply Chain Management © Supply Chain Management Strategy © Managing the Supply Chain * Improving the Supply Chain Module 2: Building Competitive Operations, Planning, and Logistics (20%) © Demand Planning * Product Design Considerations * Operations Planning and Control * Logistics iti Version 2.1, 2010 Edition © Course Overview Each module includes a bibliography referencing the books used in the development of that module, Module-specific tests check your understanding of each module. These eFlashcards provide an ‘opportunity to review terms and definitions by module. eFlasheards can also be chosen and printed to review terms and definitions across modules. 2010 APICS All sights reserved, Module 3: Managing Customer and Supplier Relationships (30%) ‘* Relationship Management in SCM © Customer Relationship Management (CRM) ‘Supplier Relationship Management (SRM) * Integrated Customer/Supplier Relationship Management Module 4: Using Information Technology to Enable Supply Chain Management (20%) * Role of Information Technology in the Supply Chain ‘+ ERP in Supply Chain Management ‘+ Innovative Technologies and Their Uses ‘© Using IT to Enhance Supply Chain Performance © e-Business a Step 3: Complete the module-specific test. Module-specific tests contain 20 questions. You may take as many tests as you like, as often as you like, After you answer each question, you will know immediately if your answer is correct or incorrect along with the reasoning for the correct answer. If you leave the test, you can reenter it and will have the option to either continue or restart the test, You may also print any screen by using your browser’s print function, The testis timed to enable you to determine whether you are answering questions at the pace needed to complete the APICS CSCP examination within the time allotted, = Step 4: Complete the module-specific eFlashcards. After you have studied each module and taken the module-specific test, complete the eFlashcards for that module, The eFlashcards are drawn from the glossary and represent the terms identified as key or supplemental by the APICS Exam Content Manual. The eFlasheards present a definition of a term, and you supply the term, ‘You may visit the Information Center to download a printable version of the module-specific eFlashcards. Ss Step 5: Complete the eFlashcards across modules. After you have studied all of the modules, taken the module-specific tests, and reviewed the module-specific eFlashcards, complete the eFlashcards across modules. You may visit the Information Center to download a printable version of these eFlasheards, wv Version 2.1, 2010 Edition Post-test questions will be new. If you don't pass the post- test, the program helps redirect your study efforts, and then you can take the test again. Or use the post-test as a refresher to help you stay current, Review your report to measure your progress through the course at any time. Help us improve our product offerings and request your Letter of Recognition. © 2010 APICS All rights reserved. = BZ Step 6: Complete the post-test, When you reach this point, you've studied all the components of the program and are ready to measure your learning gain. The 50-question post-test draws from a different bank than you saw in the pre-test, so all the questions are new. After you answer each question, you will know immediately whether your answer is correct or incorrect and will see the reasoning for the correct answer to help clarify your understanding, The timing feature allows you to determine if 1m in the time allotted. If you leave the test, you can reenter it and will have the option to either continue or you are on track to complete the certification e restart the test. After you finish the post-test, you may view your report, which compares your pre-test and post-test scores and your scores on questions related to each of the four modules. You may take the post-test as many times as you wish until you are satisfied with your results. Each time you retake the post-test, your last score is erased and your new score is saved. Your most recent score is available to you on the report Step 7: Review your report. At any time, you may view an online report of your progress by clicking the Report link. The report shows the dates you have completed tests as well as your most recent pre-test, module-specific test, and post-test scores. You can use this report to determine where you may have areas of strength or weakness to direct further studying of the course. = Step 8: Complete the Program Evaluation. Upon completion of the course, we would appreciate your feedback, Select Program Evaluation and Certificate of Achievement from the menu and complete the online form. Upon successful completion of the course (a post-test score of at least 80 percent), you can request a Certificate of Achievement (recognizing completion of the leaming system) from the Program Evaluation form. v Version 2.1, 2010 Edition Course Overview ‘The following is a graphic representation of the APICS CSCP Leaming System. APICS CSCP Learning System Mode Mod Specie Test Specie Test Module Specie Test =, Module Moule Mole Module Speste Sotsfie Specific Specie Flescarés eFnsbeards——cFsheands Flashers Fishers E Progam Evaluation and Centnea of Achievement 2010 aPICS All rights reserved, vi Version 2.1, 2010 Edition Module 1: Supply Chain Management Fundamentals Introduction © 2010APICs All rights reserved. There have been supply chains as long as there have been suppliers and customers, but the evolving discipline of managing those chains for competitive advantage belongs to recent decades, Even the term “supply chain” came into ‘common usage only toward the end of the 20th century. As with many other phenomena occurring in that period of time, supply chains and their management reflect the revolution in electronic communication and the shrinking of the world into one global community—what author Tom Friedman calls the flattening of the globe. There were supply chains when primitive hunters brought back skins for transformation into garments for use or trade, Marco Polo went east in search of trade routes to bring raw materials from “the Orient” to Europe. But the scope, scale, and speed of supply chain processes have all gathered revolutionary momentum —and businesses around the world hasten to catch up or, in the case of leaders like Toyota, Wal-Mart, and Zara, to stay ahead, Their opportunities result from the flattening of the global playing field and advances in technology; their discoveries contribute to globalization and revolutionary technology. Supply chain management may be a young discipline, but like those other young disciplines, rocket science and brain surgery, it isn’t a simple one. It also resembles other youngsters in its rapid rate of development. Staying abreast of the theoretical and practical aspects of supply chain management —even keeping up with the voeabulary—requires constant attention. This first module in the APICS CSCP Learning System, Supply Chain Management Fundamentals, provides basic information that forms a foundation. both for the following modules in the course and for the continuous learning you will do later to stay current with new developments © Section A introduces essential concepts and vocabulary, including definitions and illustrations of the terms “supply chain” and “supply chain management.” It also traces the continuing evolution of supply chain ‘management, identifies business processes that are specific to supply chains, and deseribes ways in which supply chain management can create value for customers and investors. * Section B explores supply chain strategies, including their alignment with corporate strategy, how to change strategy when conditions require change, and how to manage risk 1 Version 2.1, 2010 Edition Module 1: Supply Chain Management Fundamentals ‘+ Section C explains the principles of supply chain management, from the setting of supply chain objectives through decision making, management of human resources, risk management, metrics, and financial performance. ‘* Section D explores the methods of assessing, measuring, and improving supply chain performance. © 2010 aPICs All rights reserve. 12 Version 2.1, 2010 Edition Section A: Overview of Supply Chain Management ‘This section is designed to Define and illustrate the supply chain as a concept Define supply chain management as a concept and provide examples Describe the evolution of supply chain management globally and within companies Identify and describe key supply chain processes Identify specific ways in which supply chain management creates value for customers and investors (customer value and financial value) Define globalization and illustrate its impact on supply chain management, 0 + Identifying Supply Chains Basic supply According to the APICS Dictionary, 12th edition, a supply chain is a “global chain © 2010 aPIcs network used to deliver products and services from raw materials to end customers through an engineered flow of information, physical distribution, and cash.” A supply chain, in this view, comprises a network of both entities and processes (the engineered flow). A supply chain doesn't have to be global, but the massive chains that interest us in this course—the ones that run through corporations such as Wal-Mart, Mitsubishi, Dell, and the clothing chain Zara— are decidedly global in scope. Exhibit 1-1 illustrates a very basic supply chain (one that isn’t necessarily global) with three entities—a producer with one supplier and one customer. Exhibit 1-1: The Basic Supply Chain << __@§- Reverse product flow —— Supptier | Producer Customer J Primary Primary AF product product flow flow MS Primary cash fow

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