Deyoun Pleasant

14504 Briar Forest Drive | Houston, TX 77077 | (832) 801-7364 | deyoun.pleasant@gmail.com

Objective

Responsible and efficient professional with proven leadership experience in successfully

implementing company procedures and change management transformation, poised to offer
exceptional support to dynamic organizations.

Key Qualifications

• Adept at identifying and resolving operational inefficiencies, controlling costs and

keeping the business on track financially, and successfully managing personnel and
resources to ensure organizational efficiency and profitability
• Strategist, business partner, and team builder that develops and leads organizational
initiatives and proactively manage projects involving large workforces, during major
corporate mergers and/or restructures.
• Highly developed interpersonal and communication skills (written, verbal and
presentational). Able to help various parts of an organization collaborate to create a
positive culture

Education

Bachelor of Arts-Psychology September 2013 – June 2016

Texas Southern University

Associate of Arts August 2010 – December 2012

Houston Community College

Professional Experience

Medical Billing May 2020 – August 2020

RoundTable Medical Consultants
• Reviewed medical records to assure accurate specificity of diagnoses, procedures, and
appropriate reimbursement for professional and/or facility charges
• Communicated effectively with provider and/or all appropriate parties regarding missing
information such as CPT, diagnoses codes, documents, operative reports, etc. in order to
ensure proper coding
• Increased revenue by collecting payments on outstanding accounts
• Investigated rejected claims to determine denial resolution and reviewed insurance to
identify and report fraud
Intake Specialist (Pre-Litigation Floater) July 2017 – December 2019
Daspit Law Firm
• Effectively managed intake and review of allegations; conducting, documenting and
reporting outcomes of personnel investigations; creating and maintaining files
• Analyzed legal documents and communications-such as class action complaints, EEOC
Charges, Demand Letters, and Employment Agreements-to extract information required
for opening new matters
• Partnered with HR and legal counsel to engage in continuous improvement of
communication practices and policies
• Assisted with staffing desk, legal assistants, and general office support as appropriate

Front Desk Supervisor February 2014 – October 2017

Holiday Inn
• Assisted in hiring, training, development, evaluation, and supervising of Front Desk Staff
• Managed and controlled the overall front house guest experience to include registration,
creative guest problem resolution, correct billing and cordial appreciation upon departure
• Motivated staff within all hotel departments and establishes a productive working
environment for hotel
• Conducted training classes regarding safety, security, department procedures and service
guidelines

Assistant Manager May 2013 – February 2016

FedEx Office
• Lead responsibility for digital imaging, scheduling and running black and white or color
production on full-service orders, including finishing services and large job management
• Greeted customers, associates, and clients with a friendly positive attitude as well as
always staying attentive towards their needs
• Provided leadership to team members
• Oversaw daily sale reports, develop sales forecast and train and evaluate hourly
employees
• Assigned and leading store activities for specialized events, such as blood donations or
community drives

Technical Skills

Microsoft Office Suite | Oracle | Opera | Light Speed