INCIDENT CUSTOMER_NAME CUSTOMER

IN79098626 N N
IN79283027 JOHN RICARDO JOHN RICARDO
IN79291720 ARUL ZONA SELULER ARUL ZONA SELULER
IN79317301 KODYA PALANGKARAYA , PANARUNG PAHANDU
KODYA PALANGKARAYA , PANARUNG PAHANDU
IN79332238 KODYA PALANGKARAYA , MENTENG JEKAN RAYA
KODYA PALANGKARAYA , MENTENG JEKAN RAYA
IN79340176 H ABDUL HADI,ST H ABDUL HADI,ST
IN79365783 MA ANNUR MA ANNUR
IN79375408 SMK NEGERI 2 PLK SMK NEGERI 2 PLK
IN79408350 YAYUK WIDIASTUTIK QQ USAHA YAYUK WIDIASTUTIK QQ USAHA
IN79414713 HERY HERMANTO QQ USAHA HERY HERMANTO QQ USAHA
IN79457620 DEWI LARASWATI QQ USAHA DEWI LARASWATI QQ USAHA
IN79466261 SMUN-1 PARENGGEAN SMUN-1 PARENGGEAN
IN79481858 MASRIAH QQ USAHA MASRIAH QQ USAHA
IN79485709 ANDIKA DEVANA PUTRA SARAGIH ANDIKA DEVANA PUTRA SARAGIH
IN79510746 N N
IN79570072 MUCHLIS ARYANTO MUCHLIS ARYANTO
IN79575468 CV MIRAMY CV MIRAMY
IN79581539 JONI SAPUTRA JONI SAPUTRA
IN79581974 RINIWATI RINIWATI
IN79582701 AGUS RAMLI AGUS RAMLI
IN79588433 N N
IN79604579 TOKO.LUKMANTO TOKO.LUKMANTO
IN79611344 SMP-NEGERI 4 KATINGAN HILIR SMP-NEGERI 4 KATINGAN HILIR
IN79611470 ONLINESHOP QQ ROSTATI ONLINESHOP QQ ROSTATI
IN79671678 ASTIKA PUTRI SARI SIHOMBING ASTIKA PUTRI SARI SIHOMBING
IN79677153 PT INDO MURO KENCANA PT INDO MURO KENCANA
IN79692330 WAHID HIDAYAT HASANNUDIN WAHID HIDAYAT HASANNUDIN
IN79708242 TOKO MUTIARA TOKO MUTIARA
IN79709455 SD CITA BUNDA SD CITA BUNDA
IN79731767 SMK NEGERI 1 SAMPIT SMK NEGERI 1 SAMPIT
 SUMARY LAST_WORK_LOG_DATE
[161413225016/ibu maria/085787709721] 1 29-Oct-20
[161227204608/bp jhon/08115596664] T1 / 753 2-Nov-20
[161401214036/AMRULLAH /082353056789] T1 31-Oct-20
[162401312181/bp fauzan/082316333334] 16 1-Nov-20
[162401312428/EKA NOVITA GIANTI/0822-555 1-Nov-20
[162401201198/bp abdul /085280005003] 162 1-Nov-20
[162401306186/Ibu Titi/082252241248] Laya 2-Nov-20
[161401220150/Charly Kurniawan/085249185 2-Nov-20
[162401305192/YAYUK /081348409348] LOS 2-Nov-20
[161413221359/Heri Hermanto/085751025325 2-Nov-20
[162401307258/DEWI LARASWATI/08966134951 3-Nov-20
[162414200011/ktr SMUN-1 PARENGGEAN/08 3-Nov-20
[162406312232/MASRIAH QQ USAHA/081649143 3-Nov-20
[162401305648/bpk ANDIKA DEVANA PUTRA 3-Nov-20
[162407217334/Pak Ali/0822-5562-4151] [ 3-Nov-20
[162403201725/rika/08115240044] T1 / 55694 4-Nov-20
[161401200154/dodi/082350573052] modem 4-Nov-20
[161401202030/SOVIA AGUSTINA/08215526696 4-Nov-20
[162403201776/riniwati./085245865065] 162 4-Nov-20
[162401310652/bp mamad/081349015071] 1624 4-Nov-20
[162411208486/ozan/085349342677] ont los 4-Nov-20
[162406302981/bp.petrik/082152119089] 1624 4-Nov-20
[162405900083/SMP-NEGERI 4 KATINGAN HI 4-Nov-20
[162401302563/ROSTATI/085249923933] PTG 4-Nov-20
[162401905628/Putri Sihombing/082252995116] Non Teknis - Tagihan melonjak [A_IPTV][DBS]
[162412900498/BUDI/08562802686] PT IND 5-Nov-20
[162401307760/Bapak Wahid/62 821-3330-7 5-Nov-20
[162406200477/toko mutiara/082137489476] 5-Nov-20
[162407201358/KTR SD CITA BUNDA/081346 5-Nov-20
[162407204487/KTR SMK NEGERI 1 SAMPIT/0 5-Nov-20
 LAST_UPDATED_WORK_LOG SOURCE SEGMENT CHANNEL CUSTOMER_SEGMENT
ganti SOC 2 pcs RIGHTNOW 4 11 DBS
Req pending progres jam 11, pelanggan msh dRIGHTNOW 4 2 DBS
Reassigned by HD, Jadwal: 31-10-2020 14:35 RIGHTNOW 4 2 DBS
Assigned by HD, Jadwal: 01-11-2020 09:56:1 RIGHTNOW 4 11 DBS
Reassigned by HD, Jadwal: 01-11-2020 12:54 RIGHTNOW 4 4 DBS
Assigned by HD, Jadwal: 02-11-2020 10:00:0 RIGHTNOW 4 11 DBS
auto solution to backend RIGHTNOW 4 10 DBS
mohon bantuan rekan komfirmasi pelanggan RIGHTNOW 4 6 DBS
Reassigned by HD, Jadwal: 03-11-2020 08:00 RIGHTNOW 4 4 DBS
auto solution to backend RIGHTNOW 4 6 DBS
auto solution to backend RIGHTNOW 4 6 DBS
Assigned by customer request, Jadwal: 03-11 RIGHTNOW 4 4 DBS
Update Tindakan (by 20760014) RIGHTNOW 4 4 DBS
Estimasi Pengerjaan (by 9617013) RIGHTNOW 4 4 DBS
auto solution to backend RIGHTNOW 4 11 DBS
Assigned by customer request, Jadwal: 04-1 RIGHTNOW 4 2 DBS
Reassigned by HD, Jadwal: 04-11-2020 09:35 RIGHTNOW 4 4 DBS
auto solution to backend RIGHTNOW 4 6 DBS
Assigned by customer request, Jadwal: 05-1 RIGHTNOW 4 4 DBS
auto solution to backend RIGHTNOW 4 20 DBS
auto solution to backend RIGHTNOW 4 11 DBS
auto solution to backend RIGHTNOW 3 11 DBS
Assigned by customer request, Jadwal: 04-1 RIGHTNOW 4 4 DBS
Assigned by customer request, Jadwal: 05-11 RIGHTNOW 4 4 DBS
- Tagihan melonjak [A_IPTV][DBS] RIGHTNOW 4 6 DBS
Approved pending by IF081289: Pelanggan tidRIGHTNOW 4 11 DBS
Reassigned by HD, Jadwal: 05-11-2020 12:18 RIGHTNOW 4 10 DBS
Assigned by customer request, Jadwal: 05-1 RIGHTNOW 3 4 DBS
Reassigned by HD, Jadwal: 05-11-2020 13:33 RIGHTNOW 4 4 DBS
Assigned by customer request, Jadwal: 06-1 RIGHTNOW 4 4 DBS
 SERVICE_ID SERVICE_NO SERVICE_TYPE TOP_PRIORITY SLG
54683331_161413225016_INTERNET 161413225016 INTERNET Silver
41003473_161227204608_INTERNET 161227204608 INTERNET Silver
43310995_161401214036_INTERNET 161401214036 INTERNET Silver
50437217_162401312181_INTERNET 162401312181 INTERNET Silver
50709822_162401312428_INTERNET 162401312428 INTERNET Silver
29991908_162401201198_INTERNET 162401201198 INTERNET Silver
39551395_162401306186_INTERNET 162401306186 INTERNET Silver
55258101_161401220150_INTERNET 161401220150 INTERNET Silver
39282566_162401305192_INTERNET 162401305192 INTERNET Silver
43294681_161413221359_INTERNET 161413221359 INTERNET Silver
39810177_162401307258_INTERNET 162401307258 INTERNET Silver
24850693_162414200011_INTERNET 162414200011 INTERNET Silver
40913477_162406312232_INTERNET 162406312232 INTERNET Silver
39358040_162401305648_INTERNET 162401305648 INTERNET Silver
53659583_162407217334_INTERNET 162407217334 INTERNET Silver
39934458_162403201725_INTERNET 162403201725 INTERNET Silver
24859568_161401200154_INTERNET 161401200154 INTERNET Silver
37626699_161401202030_INTERNET 161401202030 INTERNET Silver
39935400_162403201776_INTERNET 162403201776 INTERNET Silver
31000831_162401310652_INTERNET 162401310652 INTERNET Silver
53274585_162411208486_INTERNET 162411208486 INTERNET Silver
24868830_162406302981_INTERNET 162406302981 INTERNET Gold
25291138_162405900083_INTERNET 162405900083 INTERNET Silver
50246921_162401302563_INTERNET 162401302563 INTERNET Silver
55039011_162401905628_INTERNET 162401905628 INTERNET Silver
50423957_162412900498_INTERNET 162412900498 INTERNET Silver
40303040_162401307760_INTERNET 162401307760 INTERNET Silver
24869068_162406200477_INTERNET 162406200477 INTERNET Gold
25335441_162407201358_INTERNET 162407201358 INTERNET Silver
33169419_162407204487_INTERNET 162407204487 INTERNET Silver
 DATEK RK TECHNOLOGY INDUK_GAMAS REPORTED_DATE
Fiber - ODP-PYM-FE/077 FE/D07/077.01 28-Oct-20
Fiber - ODP-BNT-FD/131 FD/D08/131.01 Fiber 31-Oct-20
Fiber - ODP-PLK-FC/044 FC/D04/044.01 Fiber 31-Oct-20
Fiber - ODP-PLK-FAV/22 FAV/D02/22.01 Fiber 1-Nov-20
Fiber - ODP-PLK-FBY/007 FBY/D01/007.01 Fiber 1-Nov-20
Non Fiber - ODP-PLK-FAB/14 FAB/D03/14.01 Fiber 1-Nov-20
Non Fiber - ODP-PLK-FBF/032 FBF/D03/032.01 Fiber 2-Nov-20
Non Fiber - ODP-PLK-FV/058 FV/D06/058.01 2-Nov-20
Fiber - ODP-PLK-FBL/058 FBL/D07/058.01 Fiber 2-Nov-20
Fiber - ODP-PYM-FF/076 FF/D01/076.01 IN79416976 2-Nov-20
Fiber - ODP-PLK-FBU/16 FBU/D02/16.01 3-Nov-20
Fiber - ODP-SAI-FY/003 FY/D01/003.01 Fiber 3-Nov-20
Fiber - ODP-PBU-FV/063 FV/D08/063.01 3-Nov-20
Fiber - ODP-PLK-FBK/084 FBK/D04/084.01 Fiber 3-Nov-20
Fiber - ODP-SAI-FD/017 FD/D02/017.01 Fiber 3-Nov-20
Fiber - ODP-KKN-FA/091 FA/D08/091.01 Fiber 4-Nov-20
Fiber - ODP-PLK-FBH/052 FBH/D06/052.01 Fiber 4-Nov-20
Fiber - ODP-PLK-FAC/019 FAC/D02/019.01 4-Nov-20
Fiber - ODP-KKN-FA/091 FA/D08/091.01 4-Nov-20
Non Fiber - ODP-PLK-FAE/022 FAE/D05/022.01 4-Nov-20
Fiber - ODP-MTW-FJ/065 FJ/D02/065.01 Fiber IN79550187 4-Nov-20
Fiber - ODP-PBU-FP/025 FP/D06/025.01 Fiber 4-Nov-20
Fiber - ODP-KSO-FG/022 FG/D02/022.01 Fiber 4-Nov-20
Fiber - ODP-PLK-FBB/123 FBB/D08/123.01 Fiber 4-Nov-20
Non Fiber - ODP-PYM-FJ/153 FJ/D09/153.01 5-Nov-20
Fiber - ODP-PRC-FB/041 FB/D05/041.01 Fiber 5-Nov-20
Non Fiber - ODP-PLK-FAZ/023 FAZ/D03/023.01 5-Nov-20
Fiber - ODP-PBU-FP/050 FP/D05/050.01 Fiber 5-Nov-20
Fiber - ODP-SAI-FN/41 FN/D01/41.01 Fiber 5-Nov-20
Fiber - ODP-SAI-FF/002 FF/D03/002.01 Fiber 5-Nov-20
 TTR_NASIONAL TTR_REGIONAL TTR_WITEL TTR_MITRA TTR_AGENT TTR_CUSTOMER TTR_PENDING
139.48 139.48 139.48 0. 0. 139.48 0.
1.29 1.29 1.29 0. 5.82 7.12 40.6
1.21 1.21 1.21 0. 0. 1.21 0.
4.04 4.04 4.04 0. 0. 4.04 0.
1.09 1.09 1.09 0. 0.52 1.61 0.
1.19 1.19 1.19 0. 0. 1.19 0.
4.03 4.03 4.03 0. 0. 4.03 19.42
9.83 0. 0. 0. 0. 9.83 12.75
1.61 1.61 1.61 0. 0. 1.61 0.
1.48 1.48 1.48 0. 0. 1.48 0.
4.38 4.38 4.38 0. 0. 4.38 0.
2.06 2.06 2.06 0. 0. 2.06 0.
1.36 1.36 1.36 0. 0. 1.36 0.
2.4 2.4 2.4 0. 0. 2.4 0.
1.38 1.38 1.38 0. 0. 1.38 0.
3.14 3.14 3.14 0. 0. 3.14 0.
2.33 2.33 2.33 0. 0. 2.33 0.
1.69 1.69 1.69 0. 0. 1.69 0.
1.3 1.3 1.3 0. 0. 1.3 0.
1.95 1.95 1.95 0. 0. 1.95 0.
7.12 7.12 7.12 0. 0. 7.12 0.
1.54 1.54 1.54 0. 0. 1.54 0.
1.4 1.4 1.4 0. 0. 1.4 0.
1.36 1.36 1.36 0. 0. 1.36 0.
7.36 7.36 7.36 0. 1.64 9 8.72
2.5 0. 0. 0. 0.01 2.51 2.74
3.03 3.03 3.03 0. 0. 3.03 0.
1.36 1.36 1.36 0. 0. 1.36 0.
2.37 2.37 2.37 0. 0.44 2.81 1.73
1.03 1.03 1.03 0. 0. 1.03 0.
 TTR_CUSTOMER_AWAL TTR_PENDING_AWAL REDUKSI_TTR_CUSTOMER
139.48 0.
7.12 40.6
1.21 0.
4.04 0.
1.61 0.
1.19 0.
4.03 19.42
9.83 12.75
1.61 0.
1.48 0.
4.38 0.
2.06 0.
1.36 0.
2.4 0.
1.38 0.
3.14 0.
2.33 0.
1.69 0.
1.3 0.
1.95 0.
7.12 0.
1.54 0.
1.4 0.
1.36 0.
9 8.72
2.51 2.74
3.03 0.
1.36 0.
2.81 1.73
1.03 0.
REDUKSI_TTR_PENDING_REDUKSI TTR_PERFORMANCE STATUS OSM_RESOLVED_CODE
139.48 CLOSED
39.6 CLOSED
1.21 CLOSED
4.04 CLOSED
1.61 CLOSED
1.19 CLOSED
19,566 CLOSED
20.03 CLOSED
1.61 CLOSED
1.48 CLOSED
4.38 CLOSED
2.06 CLOSED
1.36 CLOSED
2.4 CLOSED
1.38 CLOSED
3.14 CLOSED
2.33 CLOSED
1.69 CLOSED
1.3 CLOSED
1.95 CLOSED
7.12 CLOSED
1.54 CLOSED
1.4 CLOSED
1.36 CLOSED
15,976 CLOSED
4,702 CLOSED
3.03 CLOSED
1.36 CLOSED
4,194 CLOSED
1.03 CLOSED
LAST_UPDATE_TICKET STATUS_DATE CLOSED_REOPEN_BY RESOLVED_BY
3-Nov-20 3-Nov-20 22 WOC FULFILLMENT KALTENG (PALANGKARAY
2-Nov-20 2-Nov-20 22 TA HD WITEL KALTENG
1-Nov-20 1-Nov-20 22 TA HD WITEL KALTENG
1-Nov-20 1-Nov-20 22 TA HD WITEL KALTENG
1-Nov-20 1-Nov-20 22 TA HD WITEL KALTENG
2-Nov-20 1-Nov-20 22 TA HD WITEL KALTENG
3-Nov-20 3-Nov-20 22 TA HD WITEL KALTENG
3-Nov-20 3-Nov-20 22 DBS AGENT
2-Nov-20 2-Nov-20 22 TA HD WITEL KALTENG
4-Nov-20 2-Nov-20 19 TA HD WITEL KALTENG
3-Nov-20 3-Nov-20 22 TA HD WITEL KALTENG
3-Nov-20 3-Nov-20 22 TA HD WITEL KALTENG
3-Nov-20 3-Nov-20 22 TA HD WITEL KALTENG
3-Nov-20 3-Nov-20 22 TA HD WITEL KALTENG
3-Nov-20 3-Nov-20 22 TA HD WITEL KALTENG
4-Nov-20 4-Nov-20 22 TA HD WITEL KALTENG
4-Nov-20 4-Nov-20 22 TA HD WITEL KALTENG
4-Nov-20 4-Nov-20 22 TA HD WITEL KALTENG
4-Nov-20 4-Nov-20 22 TA HD WITEL KALTENG
4-Nov-20 4-Nov-20 22 TA HD WITEL KALTENG
4-Nov-20 4-Nov-20 22 TA HD WITEL KALTENG
4-Nov-20 4-Nov-20 22 TA HD WITEL KALTENG
4-Nov-20 4-Nov-20 22 TA HD WITEL KALTENG
4-Nov-20 4-Nov-20 22 TA HD WITEL KALTENG
6-Nov-20 6-Nov-20 22 CS CUSTOMER CARE WITEL KALTENG (PALAN
5-Nov-20 5-Nov-20 22 DBS AGENT
5-Nov-20 5-Nov-20 22 TA HD WITEL KALTENG
5-Nov-20 5-Nov-20 22 TA HD WITEL KALTENG
5-Nov-20 5-Nov-20 22 TA HD WITEL KALTENG
6-Nov-20 5-Nov-20 22 TA HD WITEL KALTENG
 OWNER OWNER_GROUP WORKZONE WITEL REGIONAL
BP220292 TIER1DBS PYM KALTENG REG-6
100489 TIER1DBS BNT KALTENG REG-6
81290 TIER1DBS PLK KALTENG REG-6
TN071192 TIER1DBS PLK KALTENG REG-6
TN071192 TIER1DBS PLK KALTENG REG-6
IP120984 TIER1DBS PLK KALTENG REG-6
BP220292 TIER1DBS PLK KALTENG REG-6
BP220292 TIER1DBS PLK KALTENG REG-6
100489 TIER1DBS PLK KALTENG REG-6
TIER1DBS PYM KALTENG REG-6
BP220292 TIER1DBS PLK KALTENG REG-6
BP220292 TIER1DBS SAI KALTENG REG-6
BP220292 TIER1DBS PBU KALTENG REG-6
BP220292 TIER1DBS PLK KALTENG REG-6
BP220292 TIER1DBS SAI KALTENG REG-6
82172 TIER1DBS KKN KALTENG REG-6
82172 TIER1DBS PLK KALTENG REG-6
82172 TIER1DBS PLK KALTENG REG-6
82172 TIER1DBS KKN KALTENG REG-6
82172 TIER1DBS PLK KALTENG REG-6
AS100387 TIER1DBS MTW KALTENG REG-6
82172 TIER1DBS PBU KALTENG REG-6
82172 TIER1DBS KSO KALTENG REG-6
82172 TIER1DBS PLK KALTENG REG-6
100829 TIER1DBS PYM KALTENG REG-6
IF081289 TIER1DBS PRC KALTENG REG-6
IF081289 TIER1DBS PLK KALTENG REG-6
IF081289 TIER1DBS PBU KALTENG REG-6
220297 TIER1DBS SAI KALTENG REG-6
ER270489 TIER1DBS SAI KALTENG REG-6
 SYMPTOM SOLUTION_SEGMENT
INTERNET | Teknis | Gangguan Pasca PSB < 6 SOLUTION_INTERNET | INTERNET - Gangguan
INTERNET | Teknis | Perangkat Pelanggan | PINTERNET - MODEM/ONT | MODEM/ONT KEN
INTERNET | Teknis | Tidak Bisa Browsing | TidINTERNET - MODEM/ONT | MODEM/ONT KEN
INTERNET | Teknis | Tidak Bisa Browsing | TidINTERNET - MODEM/ONT | MODEM/ONT KEN
INTERNET | Teknis | Tidak Bisa Browsing | TidINTERNET - MODEM/ONT | MODEM/ONT KEN
INTERNET | Teknis | Perangkat Pelanggan | PINTERNET - MODEM/ONT | MODEM/ONT KEN
INTERNET | Teknis | Tidak Bisa Browsing | TidINTERNET - MODEM/ONT | MODEM/ONT KEN
INTERNET | Teknis | Bisa Browsing | Bisa Browsing - Gangguan Game Online
INTERNET | Teknis | Tidak Bisa Browsing | TidINTERNET - MODEM/ONT | MODEM/ONT KEN
INTERNET | Teknis | Tidak Bisa Browsing | TidINTERNET - IKR/IKG COPPER | KABEL/KONEK
INTERNET | Teknis | Tidak Bisa Browsing | TidINTERNET - IKR/IKG COPPER | KABEL/KONEK
INTERNET | Teknis | Perangkat Pelanggan | PINTERNET - MODEM/ONT | MODEM/ONT KEN
INTERNET | Teknis | Tidak Bisa Browsing | TidINTERNET - IKR/IKG COPPER | KABEL/KONEK
INTERNET | Teknis | Perangkat Pelanggan | PINTERNET - MODEM/ONT | MODEM/ONT KEN
INTERNET | Teknis | Tidak Bisa Browsing | TidINTERNET - MODEM/ONT | MODEM/ONT KEN
INTERNET | Teknis | Tidak Bisa Browsing | TidINTERNET - MODEM/ONT | MODEM/ONT KEN
INTERNET | Teknis | Perangkat Pelanggan | PINTERNET - MODEM/ONT | MODEM/ONT KEN
INTERNET | Teknis | Tidak Bisa Browsing | TidINTERNET - IKR/IKG COPPER | KABEL/KONEK
INTERNET | Teknis | Tidak Bisa Browsing | TidINTERNET - IKR/IKG COPPER | KABEL/KONEK
INTERNET | Teknis | Tidak Bisa Browsing | TidINTERNET - IKR/IKG COPPER | KABEL/KONEK
INTERNET | Teknis | Bisa Browsing (FISIK) - I INTERNET - MODEM/ONT | MODEM/ONT KEN
INTERNET | Teknis | Tidak Bisa Browsing | TidINTERNET - MODEM/ONT | MODEM/ONT KEN
INTERNET | Teknis | Tidak Bisa Browsing | TidINTERNET - MODEM/ONT | MODEM/ONT KEN
INTERNET | Teknis | Tidak Bisa Browsing | TidINTERNET - MODEM/ONT | MODEM/ONT KEN
IPTV | Non Teknis | Non Teknis - Tagihan melonjak
INTERNET | Teknis | Bisa Browsing | Bisa Browsing - Lambat
INTERNET | Teknis | Tidak Bisa Browsing | TidINTERNET - IKR/IKG COPPER | KABEL/KONEK
INTERNET | Teknis | Tidak Bisa Browsing | TidINTERNET - MODEM/ONT | MODEM/ONT KEN
INTERNET | Teknis | Perangkat Pelanggan | PINTERNET - MODEM/ONT | MODEM/ONT KEN
INTERNET | Teknis | Perangkat Pelanggan | PINTERNET - MODEM/ONT | MODEM/ONT KEN
 ACTUAL_SOLUTION REPORTED_PRIORITY
SOLUTION_INTERNET,INTERNET - IKR/IKG CO 3
INDIHOME - MODEM - GANTI KABEL LAN RJ45 - 1
INDIHOME - DROP CORE - PERMBERSIHAN/GANTI 3
INDIHOME - DROP CORE - GANTI DROP CORE - 3
INDIHOME - ODP - GANTI PIGTAIL - Pigtail terj 3
INDIHOME - ONT - CONFIG ULANG ONT - Konfi 3
INDIHOME - DROP CORE - GANTI DROP CORE - 3
SOLUTION_INTERNET,INTERNET - MODEM/ON 1
SOLUSI untuk CONNECTIVITY OPTIK AKSES FI 3
GAMAS 1
INDIHOME - DROP CORE - PERMBERSIHAN/GANTI 1
INDIHOME - ONT - CONFIG ULANG ONT - Konfi 3
INDIHOME - ONT - GANTI PATCH CORD - Patchc 3
SOLUSI untuk CONNECTIVITY OPTIK AKSES FI 3
SOLUSI untuk CONNECTIVITY OPTIK AKSES FI 3
INDIHOME - DROP CORE - PERMBERSIHAN/GANT 3
SOLUSI untuk CONNECTIVITY MODEM MODEM 3
INDIHOME - ONT - PEMBERSIHAN PLUG UNPLU 1
INDIHOME - MODEM - SETTING ULANG WIFI - In 3
INDIHOME - MODEM - SETTING ULANG MODEM 3
GAMAS 3
INDIHOME - ODP - GANTI ADAPTOR - Konekto 2
INDIHOME - DROP CORE - SAMBUNG DROP COR 3
SOLUSI untuk CONNECTIVITY MODEM MODEM 3
SOLUTION_INTERNET,INTERNET - JUMLAH T 1
SOLUTION_INTERNET,INTERNET - MODEM/ 3
INDIHOME - DROP CORE - PERMBERSIHAN/GANT 3
INDIHOME - ONT - CONFIG ULANG ONT - S/N t 2
INDIHOME - DROP CORE - PERMBERSIHAN/GANT 3
INDIHOME - ONT - RESTART ONT - Tidak mend 3
 ASSIGNED_OWNER_GROUP CUSTOMER_ID REQUEST_BY_WITEL REVIEW_BY_ROC
TIER1DBS
TIER1DBS
TIER1DBS
TIER1DBS
TIER1DBS
TIER1DBS
TIER1DBS
TIER1DBS
TIER1DBS
TIER1DBS
TIER1DBS
TIER1DBS
TIER1DBS
TIER1DBS
TIER1DBS
TIER1DBS
TIER1DBS
TIER1DBS
TIER1DBS
TIER1DBS
TIER1DBS
TIER1DBS
TIER1DBS
TIER1DBS
TIER1DBS
TIER1DBS
TIER1DBS
TIER1DBS
TIER1DBS
TIER1DBS
REVIEW_BY_DSO APPROVE_BY_CFU REASON CHANGE_ACTUAL_SOLUTION
DATE_REQUEST_WITEL DATE_REVIEW_ROC DATE_REVIEW_DSO DATE_APPROVE_CFU USER_WITEL
USER_ROC USER_DSO USER_CFU JENIS_LAYANAN COMPLY NOT_COMPLY LEVELING
0 1 OTHER
1 0 OTHER
1 0 OTHER
1 0 OTHER
1 0 OTHER
1 0 OTHER
1 0 OTHER
0 1 OTHER
1 0 OTHER
1 0 OTHER
1 0 OTHER
1 0 OTHER
1 0 OTHER
1 0 OTHER
1 0 OTHER
1 0 OTHER
1 0 OTHER
1 0 OTHER
1 0 OTHER
1 0 OTHER
1 0 OTHER
1 0 OTHER
1 0 OTHER
1 0 OTHER
0 1 OTHER
1 0 OTHER
1 0 OTHER
1 0 OTHER
1 0 OTHER
1 0 OTHER
 SUMBER PERIODE TGL_UPDATE TTR_PENDING_CUSTOMER TTR_PENDING_TELKOM
HSI NON GAMAS 2020-11 6-Nov-20
HSI NON GAMAS 2020-11 6-Nov-20
HSI NON GAMAS 2020-11 6-Nov-20
HSI NON GAMAS 2020-11 6-Nov-20
HSI NON GAMAS 2020-11 6-Nov-20
HSI NON GAMAS 2020-11 6-Nov-20
HSI NON GAMAS 2020-11 6-Nov-20
HSI NON GAMAS 2020-11 6-Nov-20 12,751 0
HSI NON GAMAS 2020-11 6-Nov-20
HSI GAMAS 2020-11 6-Nov-20
HSI NON GAMAS 2020-11 6-Nov-20
HSI NON GAMAS 2020-11 6-Nov-20
HSI NON GAMAS 2020-11 6-Nov-20
HSI NON GAMAS 2020-11 6-Nov-20
HSI NON GAMAS 2020-11 6-Nov-20
HSI NON GAMAS 2020-11 6-Nov-20
HSI NON GAMAS 2020-11 6-Nov-20
HSI NON GAMAS 2020-11 6-Nov-20
HSI NON GAMAS 2020-11 6-Nov-20
HSI NON GAMAS 2020-11 6-Nov-20
HSI GAMAS 2020-11 6-Nov-20
HSI NON GAMAS 2020-11 6-Nov-20
HSI NON GAMAS 2020-11 6-Nov-20
HSI NON GAMAS 2020-11 6-Nov-20
HSI NON GAMAS 2020-11 6-Nov-20
HSI NON GAMAS 2020-11 6-Nov-20 2,742 0
HSI NON GAMAS 2020-11 6-Nov-20
HSI NON GAMAS 2020-11 6-Nov-20
HSI NON GAMAS 2020-11 6-Nov-20 1,727 0
HSI NON GAMAS 2020-11 6-Nov-20
INCIDENT
CUSTOMER_NAMECUSTOMER SUMARY LAST_WORK_LOG_DATE LAST_UPDATED_WORK_LOGSOURCE SEGMENT CHANNEL
IN7909862N N [16141322 29-Oct-20 ganti SOC 2RIGHTNOW 4 11
IN7937540SMK NEGERSMK NEGER[161401220 2-Nov-20 mohon bant RIGHTNOW 4 6
IN7967167ASTIKA PU ASTIKA PU [162401905628/Putri Sihombing/082252995116] RIGHTNOW
N 4 6
IN7935423DIMAS SI DIMAS SI [16240130 1-Nov-20 Informasi TRIGHTNOW 4 10
CUSTOMER_SEGMENT
SERVICE_ID SERVICE_NO SERVICE_TYPE
TOP_PRIORITY SLG DATEK RK TECHNOLOGY
DBS 54683331_ 161413225016 INTERNET Silver Fiber - ODP-PYM-FE/077 FE/D07/077.01
DBS 55258101_ 161401220150 INTERNET Silver Non Fiber - ODP-PLK-FV/058 FV/D06/058.0
DBS 55039011_ 162401905628 INTERNET Silver Non Fiber - ODP-PYM-FJ/153 FJ/D09/153.0
DGS 31777666_ 162401300991 INTERNET Silver Fiber - ODP-PLK-FM/ Fiber
 INDUK_GAMAS
REPORTED_DATE
TTR_NASIONAL
TTR_REGIONAL
TTR_WITELTTR_MITRA
TTR_AGENT
TTR_CUSTOMER
TTR_PENDING
TTR_CUSTOMER_AWAL
077 FE/D07/077.01 28-Oct-20 139.48 139.48 139.48 0. 0. 139.48 0. 139.48
-FV/058 FV/D06/058.0 2-Nov-20 9.83 0. 0. 0. 0. 9.83 12.75 9.83
M-FJ/153 FJ/D09/153.0 5-Nov-20 7.36 7.36 7.36 0. 1.64 9 8.72 9
1-Nov-20 10.98 10.98 10.98 0. 0. 10.98 0.93 10.98
TTR_PENDING_AWAL
REDUKSI_TTR_CUSTOMER
REDUKSI_TTR_PENDING_REDUKSI
TTR_PERFORMANCESTATUS
OSM_RESOLVED_CODE
LAST_UPDATE_TICKET
STATUS_DATE
CLOSED_REOPEN_BY
RESOLVED_BY
0. 139.48 CLOSED 3-Nov-20 3-Nov-20 22 WOC FULFI
12.75 20.03 CLOSED 3-Nov-20 3-Nov-20 22 DBS AGENT
8.72 15,976 CLOSED 6-Nov-20 6-Nov-20 22 CS CUSTOM
0.93 11,724 CLOSED 2-Nov-20 2-Nov-20 23 TA HD WIT
 OWNEROWNER_GROUPWORKZONE WITEL REGIONALSYMPTOM
SOLUTION_SEGMENT
ACTUAL_SOLUTION
REPORTED_PRIORITY
ASSIGNED_OWNER_GROUP
BP220292 TIER1DBS PYM KALTENG REG-6 INTERNET |SOLUTION_I SOLUTION_ 3 TIER1DBS
BP220292 TIER1DBS PLK KALTENG REG-6 INTERNET | Teknis | SOLUTION_ 1 TIER1DBS
100829 TIER1DBS PYM KALTENG REG-6 IPTV | Non Teknis | NSOLUTION_ 1 TIER1DBS
99247 TIER1DGS PLK KALTENG REG-6 INTERNET |INTERNET INDIHOME - 3 TIER1DGS
CUSTOMER_ID
REQUEST_BY_WITEL
REVIEW_BY_ROC
REVIEW_BY_DSO
APPROVE_BY_CFU
REASON
CHANGE_ACTUAL_SOLUTION
DATE_REQUEST_WITEL
DATE_REVIEW_ROC
DATE_REVIEW_DSO
DATE_APPROVE_CFU
USER_WITELUSER_ROCUSER_DSOUSER_CFU
JENIS_LAYANAN
COMPLYNOT_COMPLY
LEVELING SUMBER
0 1 OTHER HSI NON
0 1 OTHER HSI NON
0 1 OTHER HSI NON
0 1 OTHER HSI NON
 PERIODETGL_UPDATE
TTR_PENDING_CUSTOMER
TTR_PENDING_TELKOM
2020-11 6-Nov-20
2020-11 6-Nov-20 12,751 0
2020-11 6-Nov-20
2020-11 9-Nov-20
INCIDENT
CUSTOMER_NAMECUSTOMER SUMARY LAST_WORK_LOG_DATE LAST_UPDATED_WORK_LOGSOURCE SEGMENT CHANNEL
IN7909862N N [16141322 29-Oct-20 ganti SOC 2RIGHTNOW 4 11
IN7937540SMK NEGERSMK NEGER[161401220 2-Nov-20 mohon bant RIGHTNOW 4 6
IN7967167ASTIKA PU ASTIKA PU [162401905628/Putri Sihombing/082252995116] RIGHTNOW
N 4 6
IN7935423DIMAS SI DIMAS SI [16240130 1-Nov-20 Informasi TRIGHTNOW 4 10
CUSTOMER_SEGMENT
SERVICE_ID SERVICE_NOSERVICE_TYPE
TOP_PRIORITY SLG DATEK RK TECHNOLOGY INDUK_GAMAS
DBS 54683331_ 161413225016 INTERNET Silver Fiber - ODP-PYM-FE/077 FE/D07/077.01
DBS 55258101_ 161401220150 INTERNET Silver Non Fiber - ODP-PLK-FV/058 FV/D06/058.0
DBS 55039011_ 162401905628 INTERNET Silver Non Fiber - ODP-PYM-FJ/153 FJ/D09/153.0
DGS 31777666_ 162401300991 INTERNET Silver Fiber - ODP-PLK-FM/ Fiber
REPORTED_DATE
TTR_NASIONAL
TTR_REGIONAL
TTR_WITELTTR_MITRA
TTR_AGENT
TTR_CUSTOMER
TTR_PENDING
TTR_CUSTOMER_AWAL
TTR_PENDING_AWAL
28-Oct-20 139.48 139.48 139.48 0. 0. 139.48 0. 139.48 0.
2-Nov-20 9.83 0. 0. 0. 0. 9.83 12.75 9.83 12.75
5-Nov-20 7.36 7.36 7.36 0. 1.64 9 8.72 9 8.72
1-Nov-20 10.98 10.98 10.98 0. 0. 10.98 0.93 10.98 0.93
REDUKSI_TTR_CUSTOMER
REDUKSI_TTR_PENDING_REDUKSI
TTR_PERFORMANCESTATUS
OSM_RESOLVED_CODE
LAST_UPDATE_TICKET
STATUS_DATE
CLOSED_REOPEN_BY
RESOLVED_BYOWNER
139.48 CLOSED 3-Nov-20 3-Nov-20 22 WOC FULFIBP220292
20.03 CLOSED 3-Nov-20 3-Nov-20 22 DBS AGENTBP220292
15,976 CLOSED 6-Nov-20 6-Nov-20 22 CS CUSTOM 100829
11,724 CLOSED 2-Nov-20 2-Nov-20 23 TA HD WIT 99247
OWNER_GROUP
WORKZONE WITEL REGIONALSYMPTOM
SOLUTION_SEGMENT
ACTUAL_SOLUTION
REPORTED_PRIORITY
ASSIGNED_OWNER_GROUP
CUSTOMER_ID
TIER1DBS PYM KALTENG REG-6 INTERNET |SOLUTION_I SOLUTION_ 3 TIER1DBS
TIER1DBS PLK KALTENG REG-6 INTERNET | Teknis | SOLUTION_ 1 TIER1DBS
TIER1DBS PYM KALTENG REG-6 IPTV | Non Teknis | NSOLUTION_ 1 TIER1DBS
TIER1DGS PLK KALTENG REG-6 INTERNET |INTERNET INDIHOME - 3 TIER1DGS
REQUEST_BY_WITEL
REVIEW_BY_ROC
REVIEW_BY_DSO
APPROVE_BY_CFU
REASON
CHANGE_ACTUAL_SOLUTION
DATE_REQUEST_WITEL
DATE_REVIEW_ROC
DATE_REVIEW_DSO
DATE_APPROVE_CFU
USER_WITELUSER_ROCUSER_DSOUSER_CFU
JENIS_LAYANAN
COMPLYNOT_COMPLY
LEVELING SUMBER PERIODE
0 1 OTHER HSI NON 2020-11
0 1 OTHER HSI NON 2020-11
0 1 OTHER HSI NON 2020-11
0 1 OTHER HSI NON 2020-11
TGL_UPDATE
TTR_PENDING_CUSTOMER
TTR_PENDING_TELKOM
6-Nov-20
6-Nov-20 12,751 0
6-Nov-20
9-Nov-20
SETATUS Count - STO
KENDALA 66
OPEN 3
PENDING 1
SPEC 142
Total Result 212 KENDALA OPEN PENDING SPEC Total Result

Total Result; 21

SPEC; 142

KENDALA; 66

OPEN; 3 PENDING; 1
 KENDALA; 66; 16%

OPEN; 3; 1
PENDING

Total Result; 212

C; 142
Total Result; 212; 50%

SPEC; 142; 33%

ENDALA; 66; 16%

OPEN; 3; 1%
PENDING; 1; 0%

SPEC; 142; 33%

Count - STO SETATUS
TGL CREAT WO KENDALA OPEN PENDING SPEC Total Result
7/7/2020 3 1 4 8
7/10/2020 1 1
7/17/2020 1 1
8/5/2020 1 1
8/19/2020 1 1 2
8/23/2020 1 1
8/31/2020 1 1 2
9/1/2020 1 1 2
9/4/2020 1 1
9/7/2020 2 2
9/9/2020 1 1 2
9/11/2020 2 2
Axis Title
9/15/2020 2 1 3
9/16/2020 2 1 3
9/23/2020 1 1 2
9/27/2020 4 4
9/28/2020 3 3
9/29/2020 4 2 6
10/2/2020 3 2 5
10/6/2020 1 5 6
10/7/2020 1 12 13
10/9/2020 2 2
10/12/2020 1 2 3
10/13/2020 6 8 14
10/14/2020 2 4 6
10/15/2020 1 7 8
10/16/2020 3 3
10/17/2020 1 1
10/18/2020 5 4 9
10/19/2020 5 5
10/20/2020 2 1 6 9
10/21/2020 2 5 7
10/22/2020 4 7 11
10/23/2020 2 1 3
10/25/2020 3 8 11
10/28/2020 1 4 5
10/30/2020 1 6 7
10/31/2020 1 1
11/1/2020 2 4 6
11/2/2020 2 4 6
11/3/2020 1 4 5
11/4/2020 5 5
11/5/2020 5 5
11/6/2020 1 3 4
11/7/2020 1 1
11/8/2020 1 1 2
11/9/2020 1 2 3
Total Result 66 3 1 142 212
Count - NOMOR SETATUS
STO KENDALA OPEN PENDING SPEC Total Result
BNT 3 3
KKN 2 2
KKP 1 4 5
KMI 1 1
KPB 2 2
KSO 1 1
MTW 1 1 13 15
PBU 1 8 9
PLK 45 82 127
PRC 2 2 6 10
PYM 2 6 8
SAI 5 13 18
TML 10 1 11
Total Result 66 3 1 142 212
NO STO TGL CREAT WO BENSPEC WO TIKET NOMOR NAMA ALAMAT
3 PLK 9/23/2020 5092311012 162401204802 BAPORA PRBRIGJEN K
4 PLK 9/28/2020 5092811906 162401800844 KANWIL DI C RIWUT K
9 PLK 9/1/2020 509017989 IN70562044 162401201159 AROMA STECILIK RIWU
24 PLK 9/15/2020 509159404 162401307256 DINAS KES G OBOS XI
25 PLK 9/28/2020 5092811913 162401201799 KANWIL DI G.OBOS /
27 PLK 10/14/2020 5101416714 162401302924 BINTANG AMAHIR MAH
33 PLK 10/18/2020 5101817911 IN74269303 162401202402 GUBERNUR MILONO
K PA
34 PLK 10/18/2020 5101817912 IN76629272 161401200034 PT TASPEN MORIS ISMA
41 PLK 9/15/2020 509159452 IN75531080 162401904139 SMA MUHARTA MILON
44 PLK 10/13/2020 5101316231 162401206660 POLDA KAL RTA MILONO
48 PLK 9/16/2020 509169532 IN75372985 162401315579 BRI UNIT SESETH ADJI
51 PLK 7/17/2020 5200717183 IN74539228 161401208941 ASABRI SUTOYO 11
52 PLK 11/3/2020 5110325205 162401311302 DEKRANASDWAHIDIN S
53 PLK 10/13/2020 5101316082 162401201397 SMP NUSANWAHIDIN S
57 PLK 7/10/2020 5200710087 161401201710 KEMENTRIAAIS NASUT
67 PYM 10/22/2020 5102220140 162401317843 SMA GARU LELE III B
69 PYM 10/22/2020 5102220137 162401300248 NURWENI CILIK RIWU
70 PRC 10/20/2020 5102018750 162412400135 DPRD MURAA YANI 00
73 PRC 10/20/2020 5102018754 162412201640 SARPRAS P BAYANGKAR
74 PRC 7/7/2020 5200707107 162412201605 DPRD MUR PURUK BAT
77 SAI 11/2/2020 5110224365 IN75932963 162407201300 PUD SEKSI H M ARSYA
78 SAI 11/2/2020 5110224391 162407200726 MAN SAMPIH M ARSYA
79 SAI 10/7/2020 5100713997 162407208802 BASTOMI QK H DEWAN
83 TML 9/29/2020 5092912225 162230200572 R S U/RMH A YANI TAM
84 TML 9/29/2020 5092912226 161230200046 KAPOLRES BHAYANGKA
85 TML 9/29/2020 5092912228 161230200003 LEO TALAMMANUNGGAL
86 TML 10/2/2020 5100213021 161230200064 RUMAH DINA YANI 00
101 PLK 10/13/2020 5101316074 162401307911 DR.TUKIK PINUS 5 A
133 PLK 10/21/2020 5102119341 162401300553 POLTEKES G OBOS / P
142 TML 10/23/2020 5102320308 161230200049 KASAT INTEBHAYANGKA
149 PLK 9/4/2020 509048302 162401304143 RAHMAT SUTJILIK RIW
150 PLK 10/22/2020 5102220128 161401213054 MISNAWATIYOS SUDAR
152 TML 10/2/2020 5100213018 162230200159 KANTOR BUA YANI | |
156 PLK 10/25/2020 5102521106 162401203341 POLDA KAL CILIK RIWU
157 PLK 10/25/2020 5102521107 162401300554 POLTEKES UG OBOS / P
169 PLK 10/28/2020 5102822618IN79057986 162401301496 EKARIASI, SMANUNGGAL
200 PLK 11/5/2020 5110525848 161401201725 TUNAS ARTYOS SUDAR
204 MTW 11/6/2020 5110626369 162411800433 DUFRIANSYANGAH MEL
208 PLK 11/8/2020 5110826990 162401201486 SDN LANGKA
TMG TILUN
209 PLK 11/8/2020 5110826991 161401205187 MELISKA G OBOS XV
211 PBU 11/9/2020 5110927246 162406319825 RSUD SULTASUTAN SYA
212 SAI 11/9/2020 5110927247 162407900648 LISATI AMI SUDIRMAN
214 162411800433
216 162406319825
217 162401307911
218 162407208802
219 162401800844
220 161230200064
221 161230200003
222 162401201486
223 162401201159
224 161401208941
225 162401301496
226 162401315579
227 161401201725
228 162401904139
229 162401203341
230 162401206660
231 161401205187
232 161401200034
234 162401302924
235 161401213054
162401307256
162401202402
162401300553
162401300554
162401204802
162401201799
161401201710
162401201397
162401311302
162412400135
162412201605
162412201640
162401304143
162401300248
162401317843
162407201300
162407200726
162407900648
162230200572
162230200159
161230200049
161230200046
 STATUS TEKNISI KETERANGAN SETATUS
KENDALA
DAVIT - GUNAWAN
Redaman di ODP sdh tinggi, Out -24.22 KENDALA
KENDALA
ADJIE - SIGIT - SYAHRANI
Redaman di ODP sdh tinggi KENDALA
KENDALA
ADJIE - SIGIT - SYAHRANI
Redaman di ODP sdh tinggi(Spl 1:16) KENDALA
KENDALA
ADJIE - SIGIT - SYAHRANI
Tarikan dari pelanggan ke ODP Jauh KENDALA
KENDALA
ADJIE - SIGIT - SYAHRANI
Redaman di ODP tinggi KENDALA
KENDALA Tarikan jauh 500m lebih nyebrang jalan, tdk ada ODP t KENDALA
DAVIT - GUNAWAN
OPEN
ADJIE - SIGIT - SYAHRANI
Datek Tdk Lurus, ODP Tidak Ketemu KENDALA
KENDALA
ADJIE - SIGIT - SYAHRANI
ODP Redaman besar KENDALA
KENDALADIDIK - YANESRedaman di ODP sdh tinggi(Spl 1:16) KENDALA
KENDALADIDIK - YANESRedaman di ODP sdh tinggi(Spl 1:16) Out -23 KENDALA
KENDALA
ADJIE - SIGIT - SYAHRANI
Redaman di ODP sdh tinggi(Spl 1:16) KENDALA
KENDALA
WAHYU - ARI BAYU Pelanggan
ANSAH tdk bersedia KENDALA
OPEN DIDIK - YANESODP Redaman tinggi KENDALA
KENDALA
WAHYU - ARI BAYU Redaman
ANSAH di ODP sdh tinggi KENDALA
KENDALA
WAHYU - ARI BAYU Redaman
ANSAH di ODP sdh tinggi KENDALA
CLOSED
ADJIE - SIGIT - SYAHRANI
Tarik ulang precon 50m SPEC
KENDALA
ADJIE - SIGIT - SYAHRANI
Rukos, call pic RNA KENDALA
KENDALA CHRIS - YUDIAda tambahan SPL KENDALA
OPEN CHRIS - YUDI OPEN
KENDALA CHRIS - YUDIAda tambahan SPL 1:4 KENDALA
KENDALA ERIC - IRVANRedamn Mentok di ODP -24, Spliter 1:16 KENDALA
KENDALA ERIC - IRVANSdh Sambul (Redaman Mentok OUT ODP -25dbm) KENDALA
KENDALA ERIC - IRVANRedaman Mentok di ODP -24, Spliter 1:16 KENDALA
KENDALA
HARIPTO - SUGI - Masuk
HUJA SPL Tambahan di Luar ODP (SPL 1 : 4) / PT2 KENDALA
KENDALA
HARIPTO - SUGI - Masuk
HUJA SPL Tambahan di Luar ODP (SPL 1 : 4) / PT2 KENDALA
KENDALA
HARIPTO - SUGI - Masuk
HUJA SPL Tambahan di Luar ODP (SPL 1 : 4) / PT2 KENDALA
KENDALA
HARIPTO - SUGI - Masuk
HUJA SPL Tambahan di Luar ODP (SPL 1 : 4) / PT2 KENDALA
KENDALA
WAHYU - ARI BAYU ODP
ANSAH
gendong, ada SPL 1:4 KENDALA
KENDALA
DAVIT - GUNAWAN
IN ODP -11, OUT -24 di ODP Sudah Reti (Spliter 1:16) KENDALA
KENDALA
HARIPTO - SUGI - Masuk
HUJA SPL Tambahan di Luar ODP (SPL 1 : 8) / PT2 KENDALA
KENDALA
ADJIE - SIGIT - SYAHRANI
OLT Redaman tinggi, SPL 1:16 KENDALA
KENDALADIDIK - YANESODP Redaman tinggi, Out -24 SPL 1:16 KENDALA
KENDALA
HARIPTO - SUGI - Masuk
HUJA SPL Tambahan di Luar ODP (SPL 1 : 4) / PT2 KENDALA
KENDALADIDIK - YANESAda progres Renovasi gedung KENDALA
KENDALA
WAHYU - ARI BAYU Redaman
ANSAH di ODP sdh Besar, IN -14, OUT -24 KENDALA
CLOSED
WAHYU - ARI BAYU Perapian
ANSAH ODP SPEC
CLOSED
ADJIE - SIGIT - SYAHRANI
Sambung Ulang SPEC
OPENMAHDI LESMANA OPEN
CLOSED
WAHYU - ARI BAYU Splice
ANSAHulang DC, SOC 1pcs SPEC
KENDALA
WAHYU - ARI BAYU ODP
ANSAH
redaman tinggi KENDALA
PENDING OPEN
ANAS - ARIFINLagi Ada Pasien Covid PENDING
PENDING OPEN
ERIK - IRVANSambung Ulang, SOC 1Pcs SPEC
 KENDALA; 66; 16%

OPEN; 3
PENDIN

Total Result; 212; 50%

SPEC; 142; 33%

; 66; 16%

OPEN; 3; 1%
PENDING; 1; 0%

SPEC; 142; 33%

NO STO TGL CREAT WO BENSPEC WO TIKET NOMOR NAMA
156 PLK 10/25/2020 5102521106 162401203341 POLDA KA
33 PLK 10/18/2020 5101817911 IN7426930 162401202402 GUBERNUR
133 PLK 10/21/2020 5102119341 162401300553 POLTEKES
101 PLK 10/13/2020 5101316074 162401307911 DR.TUKIK
34 PLK 10/18/2020 5101817912 IN7662927 161401200034 PT TASPEN
52 PLK 11/3/2020 5110325205 162401311302 DEKRANAS
209 PLK 11/8/2020 5110826991 161401205187 MELISKA
150 PLK 10/22/2020 5102220128 161401213054 MISNAWAT
149 PLK 9/4/2020 509048302 162401304143 RAHMAT SU
51 PLK 7/17/2020 5200717183 IN7453922 161401208941 ASABRI
157 PLK 10/25/2020 5102521107 162401300554 POLTEKES
4 PLK 9/28/2020 5092811906 162401800844 KANWIL DI
53 PLK 10/13/2020 5101316082 162401201397 SMP NUSA
57 PLK 7/10/2020 5200710087 161401201710 KEMENTRIA
9 PLK 9/1/2020 509017989 IN7056204 162401201159 AROMA ST
41 PLK 9/15/2020 509159452 IN7553108 162401904139 SMA MUH
48 PLK 9/16/2020 509169532 IN7537298 162401315579 BRI UNIT S
44 PLK 10/13/2020 5101316231 162401206660 POLDA KAL
3 PLK 9/23/2020 5092311012 162401204802 BAPORA PR
25 PLK 9/28/2020 5092811913 162401201799 KANWIL DI
24 PLK 9/15/2020 509159404 162401307256 DINAS KES
27 PLK 10/14/2020 5101416714 162401302924 BINTANG
ALAMAT STATUS TEKNISI KETERANGAN
CILIK RIWUT KENDALA DIDIK - YAN Ada progres Renovasi gedung
MILONO PALOPEN ADJIE - SIGI Datek Tdk Lurus, ODP Tidak Ketemu
G OBOS / PO KENDALA DAVIT - GU IN ODP -11, OUT -24 di ODP Sudah Reti (Spliter 1:16)
PINUS 5 A KENDALA WAHYU - ARODP gendong, ada SPL 1:4
MORIS ISMAIKENDALA ADJIE - SIGI ODP Redaman besar
WAHIDIN SU OPEN DIDIK - YAN ODP Redaman tinggi
G OBOS XV KENDALA WAHYU - ARODP Redaman tinggi
YOS SUDARSOKENDALA DIDIK - YAN ODP Redaman tinggi, Out -24 SPL 1:16
TJILIK RIWU KENDALA ADJIE - SIGI OLT Redaman tinggi, SPL 1:16
SUTOYO 11 CKENDALA WAHYU - ARPelanggan tdk bersedia
G OBOS / PO KENDALA WAHYU - ARRedaman di ODP sdh Besar, IN -14, OUT -24
C RIWUT KM KENDALA ADJIE - SIGI Redaman di ODP sdh tinggi
WAHIDIN SU KENDALA WAHYU - ARRedaman di ODP sdh tinggi
AIS NASUTIOKENDALA WAHYU - ARRedaman di ODP sdh tinggi
CILIK RIWUT KENDALA ADJIE - SIGI Redaman di ODP sdh tinggi(Spl 1:16)
RTA MILONOKENDALA DIDIK - YAN Redaman di ODP sdh tinggi(Spl 1:16)
SETH ADJI 0 KENDALA ADJIE - SIGI Redaman di ODP sdh tinggi(Spl 1:16)
RTA MILONOKENDALA DIDIK - YAN Redaman di ODP sdh tinggi(Spl 1:16) Out -23
BRIGJEN KAT KENDALA DAVIT - GU Redaman di ODP sdh tinggi, Out -24.22
G.OBOS / KT KENDALA ADJIE - SIGI Redaman di ODP tinggi
G OBOS XI P KENDALA ADJIE - SIGI Tarikan dari pelanggan ke ODP Jauh
MAHIR MAHAKENDALA DAVIT - GU Tarikan jauh 500m lebih nyebrang jalan, tdk ada ODP terdekat
SETATUS
KENDALA
KENDALA
KENDALA
KENDALA
KENDALA
KENDALA
KENDALA
KENDALA
KENDALA
KENDALA
KENDALA
KENDALA
KENDALA
KENDALA
KENDALA
KENDALA
KENDALA
KENDALA
KENDALA
KENDALA
KENDALA
KENDALA
Count - NOMOR STO
SETATUS KETERANGAN MTWPBU PLK
KENDALA 22
Ada progres Renovasi gedung 1
Ada tambahan SPL
Ada tambahan SPL 1:4
Datek Tdk Lurus, ODP Tidak Ke 1
IN ODP -11, OUT -24 di ODP Suda 1
Masuk SPL Tambahan di Luar ODP (SPL 1 : 4) / PT2
Masuk SPL Tambahan di Luar ODP (SPL 1 : 8) / PT2
ODP gendong, ada SPL 1:4 1
ODP Redaman besar 1
ODP Redaman tinggi 2
ODP Redaman tinggi, Out -24 S 1
OLT Redaman tinggi, SPL 1:16 1
Pelanggan tdk bersedia 1
Redaman di ODP sdh Besar, IN 1
Redaman di ODP sdh tinggi 3
Redaman di ODP sdh tinggi(Spl 3
Redaman di ODP sdh tinggi(Spl 1
Redaman di ODP sdh tinggi, Out 1
Redaman di ODP tinggi 1
Redaman Mentok di ODP -24, Spliter 1:16
Redamn Mentok di ODP -24, Spliter 1:16
Rukos, call pic RNA
Sdh Sambul (Redaman Mentok OUT ODP -25db
Tarikan dari pelanggan ke ODP 1
Tarikan jauh 500m lebih nyebra 1
OPEN 1
belum progres 1
PENDING 1
Lagi Ada Pasien Covid 1
SPEC 3
Perapian ODP 1
Sambung Ulang 1
Sambung Ulang, SOC 1Pcs
Splice ulang DC, SOC 1pcs 1
Tarik ulang precon 50m
Total Result 1 1 25
 PRC PYMSAI TML Total Result
2 1 3 6 34
1
1 1
1 1
1
1 TotalResult;
Result;1234 Re
00Total 1Total
Total Result;
Result;
Total
Luar ODP (SPL 1 : 4) / PT2 5 5 00011
00011SPEC; 1
Luar ODP (SPL 1 : 8) / PT2 1 1 SPEC;
00PENDING;
SPEC;03
1PENDING;01
1 00PENDING;
OPEN; 1 0
0OPEN; OPEN;001
000111
1 0001
00011
2 0001
001
1 00013
0003
1 000011
00011
1 0002
00011
1 000
0001
0001
3 0011
001KENDALA;
KENDALA;
3 KENDALA;
KENDALA; 0123
KENDALA
1
1
1 KETERANGAN STO MTW PBU PLK
P -24, Spliter 1:16 1 1 PRC PYM SAI
-24, Spliter 1:16 1 1
1 1
Mentok OUT ODP -25db 1 1
1
1
1 2
1 2
1
1
1 1 5
1
1
1 1
1
1 1
3 2 4 6 42
 TotalResult;
Result;1234 Result; 25
00Total 1Total
Total Result;
Result;
Total
00011
00011SPEC; 1
SPEC; SPEC;03
00PENDING; 1PENDING;01
00PENDING;
OPEN; 1 0
0OPEN; OPEN;001
000111
0001
00011
0001
001
00013
0003
000011
00011
0002
00011
000
0001
0001
0011
001KENDALA;
KENDALA;
KENDALA;
KENDALA; 0123
KENDALA; 22

PBU PLK
SAI
NO STO TGL CREAT WO BENSPEC WO TIKET NOMOR NAMA
3 PLK 9/23/2020 5092311012 162401204802 BAPORA PROV - KALT
4 PLK 9/28/2020 5092811906 162401800844 KANWIL DITJEN PER
9 PLK 9/1/2020 509017989 IN70562044 162401201159 AROMA STEAK
24 PLK 9/15/2020 509159404 162401307256 DINAS KESEHATAN
25 PLK 9/28/2020 5092811913 162401201799 KANWIL DITJEN ANGG
27 PLK 10/14/2020 5101416714 162401302924 BINTANG ARTHA NIA
33 PLK 10/18/2020 5101817911 IN74269303 162401202402 GUBERNUR KDH TK I K
34 PLK 10/18/2020 5101817912 IN76629272 161401200034 PT TASPEN (PESERO)
41 PLK 9/15/2020 509159452 IN75531080 162401904139 SMA MUHAMMADIYA
44 PLK 10/13/2020 5101316231 162401206660 POLDA KALTENG
48 PLK 9/16/2020 509169532 IN75372985 162401315579 BRI UNIT SETH ADJI
51 PLK 7/17/2020 5200717183 IN74539228 161401208941 ASABRI
52 PLK 11/3/2020 5110325205 162401311302 DEKRANASDA PROV K
53 PLK 10/13/2020 5101316082 162401201397 SMP NUSANTARA
57 PLK 7/10/2020 5200710087 161401201710 KEMENTRIAN AGAMA /
67 PYM 10/22/2020 5102220140 162401317843 SMA GARUDA
69 PYM 10/22/2020 5102220137 162401300248 NURWENI
70 PRC 10/20/2020 5102018750 162412400135 DPRD MURA UB.RUAN
73 PRC 10/20/2020 5102018754 162412201640 SARPRAS POLRES MUR
74 PRC 7/7/2020 5200707107 162412201605 DPRD MURA
77 SAI 11/2/2020 5110224365 IN75932963 162407201300 PUD SEKSI CIPTA KAR
78 SAI 11/2/2020 5110224391 162407200726 MAN SAMPIT
79 SAI 10/7/2020 5100713997 162407208802 BASTOMI QQ BARBERK
83 TML 9/29/2020 5092912225 162230200572 R S U/RMH DINAS
84 TML 9/29/2020 5092912226 161230200046 KAPOLRES BARTIM
85 TML 9/29/2020 5092912228 161230200003 LEO TALAMANA
86 TML 10/2/2020 5100213021 161230200064 RUMAH DINAS POLW
101 PLK 10/13/2020 5101316074 162401307911 DR.TUKIK TOMON
133 PLK 10/21/2020 5102119341 162401300553 POLTEKES U/ KEPEG
142 TML 10/23/2020 5102320308 161230200049 KASAT INTEL POLRES
149 PLK 9/4/2020 509048302 162401304143 RAHMAT SUDARMAJI/
150 PLK 10/22/2020 5102220128 161401213054 MISNAWATI
152 TML 10/2/2020 5100213018 162230200159 KANTOR BUPATI
156 PLK 10/25/2020 5102521106 162401203341 POLDA KALTENG U/K
157 PLK 10/25/2020 5102521107 162401300554 POLTEKES U/ ADAK
169 PLK 10/28/2020 5102822618IN79057986 162401301496 EKARIASI, SE
200 PLK 11/5/2020 5110525848 161401201725 TUNAS ARTHA PERKAS
204 MTW 11/6/2020 5110626369 162411800433 DUFRIANSYAH
208 PLK 11/8/2020 5110826990 162401201486 SDN LANGKAI 17
209 PLK 11/8/2020 5110826991 161401205187 MELISKA
211 PBU 11/9/2020 5110927246 162406319825 RSUD SULTAN IMANUDD
212 SAI 11/9/2020 5110927247 162407900648 LISATI AMIN JAYA
 ALAMAT STATUS TEKNISI
BRIGJEN KATAMSO 1 PALANGKA KODYA PALANGKARAYA 73112 KENDALA
DAVIT - GUNAWAN
C RIWUT KM 1 00 PALANGKA KODYA PALANGKARAYA KENDALA
ADJIE - SIGIT - SYAHRANI
CILIK RIWUT KM 1 PLK PAHANDUT KODYA PALANGKARAYA 73111 KENDALA
ADJIE - SIGIT - SYAHRANI
G OBOS XI PALANGKA KODYA PALANGKARAYA KENDALA
ADJIE - SIGIT - SYAHRANI
G.OBOS / KTR DEPKUHAM 10 LANGKAI KODYA PALANGKARAYA 73111 KENDALA
ADJIE - SIGIT - SYAHRANI
MAHIR MAHAR 00 KALAMPANGAN KODYA PALANGKARAYA KENDALA
DAVIT - GUNAWAN
MILONO PALANGKA KODYA PALANGKARAYA 73112 OPEN
ADJIE - SIGIT - SYAHRANI
MORIS ISMAIL II LANGKAI KODYA PALANGKARAYA 73111 KENDALA
ADJIE - SIGIT - SYAHRANI
RTA MILONO 00 LANGKAI KODYA PALANGKARAYA KENDALADIDIK - YANES
RTA MILONO KM- 1,5 LANGKAI KODYA PALANGKARAYA 73111 KENDALADIDIK - YANES
SETH ADJI 00 PANARUNG KODYA PALANGKARAYA KENDALA
ADJIE - SIGIT - SYAHRANI
SUTOYO 11 CAWANG(Kec.KramatJati) JAKARTA TIMUR KENDALA
WAHYU - ARI BAYU ANSAH
WAHIDIN SUDIROHOSODO 19 PALANGKA KODYA PALANGKARAYA 73112 OPEN DIDIK - YANES
WAHIDIN SUDIROHOSODO PALANGKA KODYA PALANGKARAYA 73112 KENDALA
WAHYU - ARI BAYU ANSAH
AIS NASUTION 1 PAHANDUT KODYA PALANGKARAYA 73111 KENDALA
WAHYU - ARI BAYU ANSAH
LELE III BUKIT TUNGGAL JEKAN RAYA KODYA PALANGKARAYA CLOSED
ADJIE - SIGIT - SYAHRANI
CILIK RIWUT ARAH KASONGAN KM 33 NO 5 TANGKILING KODYA PALANGKARAYA 73221 KENDALA
ADJIE - SIGIT - SYAHRANI
A YANI 00 BERIWIT MURUNG KAB MURUNG RAYA 73911 KENDALA CHRIS - YUDI
BAYANGKARA 00 BERIWIT MURUNG KAB MURUNG RAYA OPEN CHRIS - YUDI
PURUK BATU BONDANG 001 BERIWIT MURUNG KAB MURUNG RAYA KENDALA CHRIS - YUDI
H M ARSYAD KM 3,5 MENTAWA BARU HILIR KETAPANG KAB KOTAWARINGIN TIMUR 743 KENDALA ERIC - IRVAN
H M ARSYAD MENTAWA BARU HILIR KETAPANG KAB KOTAWARINGIN TIMUR 74323 KENDALA ERIC - IRVAN
K H DEWANTARA NO.31 BAAMANG HILIR KAB KOTAWARINGIN TIMUR KENDALA ERIC - IRVAN
A YANI TAMIANGLAYANG KAB BARITO TIMUR 73611 KENDALA
HARIPTO - SUGI - HUJA
BHAYANGKARA 00 TAMIANGLAYANG KAB BARITO TIMUR KENDALA
HARIPTO - SUGI - HUJA
MANUNGGAL NO 52 RT 1 Kecamatan DUSUN TIMUR KAB BARITO TIMUR KENDALA
HARIPTO - SUGI - HUJA
A YANI 00 TAMIANGLAYANG KAB BARITO TIMUR KENDALA
HARIPTO - SUGI - HUJA
PINUS 5 A PANARUNG KODYA PALANGKARAYA KENDALA
WAHYU - ARI BAYU ANSAH
G OBOS / POLTEKES GIZI 00 LANGKAI KODYA PALANGKARAYA KENDALA
DAVIT - GUNAWAN
BHAYANGKARA 00 TAMIANGLAYANG KAB BARITO TIMUR KENDALA
HARIPTO - SUGI - HUJA
TJILIK RIWUT Km 29 00 BANTURUNG KODYA PALANGKARAYA KENDALA
ADJIE - SIGIT - SYAHRANI
YOS SUDARSO 69 A PALANGKA KODYA PALANGKARAYA KENDALADIDIK - YANES
A YANI | | TAMIANGLAYANG | KAB BARITO TIMUR KENDALA
HARIPTO - SUGI - HUJA
CILIK RIWUT JEKAN RAYA KODYA PALANGKARAYA 73111 KENDALADIDIK - YANES
G OBOS / POLTEKES GIZI 00 LANGKAI KODYA PALANGKARAYA KENDALA
WAHYU - ARI BAYU ANSAH
MANUNGGAL VI 66 LANGKAI PAHANDUT KODYA PALANGKARAYA CLOSED
WAHYU - ARI BAYU ANSAH
YOS SUDARSO 43 MEGA TOP PALANGKA KODYA PALANGKARAYA 73112 CLOSED
ADJIE - SIGIT - SYAHRANI
ANGAH MELAYU TEWEH TENGAH KAB BARITO UTARA 73811 OPENMAHDI LESMANA
TMG TILUNG PALANGKA KODYA PALANGKARAYA 73112 CLOSED
WAHYU - ARI BAYU ANSAH
G OBOS XV 1 MENTENG KODYA PALANGKARAYA KENDALA
WAHYU - ARI BAYU ANSAH
SUTAN SYAHRIR 00 MADUREJO ARUT SLT KAB KOTAWARINGIN BARAT PENDING OPEN
ANAS - ARIFIN
SUDIRMAN KM 4,5 PENDAWA 5/4 MENTAWA BARU HULU KETAPANG KAB KOTAWARINGI
PENDING OPEN
ERIK - IRVAN
KETERANGAN SETATUS
Redaman di ODP sdh tinggi, Out -24.22 KENDALA
Redaman di ODP sdh tinggi KENDALA
Redaman di ODP sdh tinggi(Spl 1:16) KENDALA
Tarikan dari pelanggan ke ODP Jauh KENDALA
Redaman di ODP tinggi KENDALA
Tarikan jauh 500m lebih nyebrang jalan, tdk ada ODP terdekat KENDALA
Datek Tdk Lurus, ODP Tidak Ketemu KENDALA
ODP Redaman besar KENDALA
Redaman di ODP sdh tinggi(Spl 1:16) KENDALA
Redaman di ODP sdh tinggi(Spl 1:16) Out -23 KENDALA
Redaman di ODP sdh tinggi(Spl 1:16) KENDALA
Pelanggan tdk bersedia KENDALA
ODP Redaman tinggi KENDALA
Redaman di ODP sdh tinggi KENDALA
Redaman di ODP sdh tinggi KENDALA
Tarik ulang precon 50m SPEC
Rukos, call pic RNA KENDALA
Ada tambahan SPL KENDALA
belum progres OPEN
Ada tambahan SPL 1:4 KENDALA
Redamn Mentok di ODP -24, Spliter 1:16 KENDALA
Sdh Sambul (Redaman Mentok OUT ODP -25dbm) KENDALA
Redaman Mentok di ODP -24, Spliter 1:16 KENDALA
Masuk SPL Tambahan di Luar ODP (SPL 1 : 4) / PT2 KENDALA
Masuk SPL Tambahan di Luar ODP (SPL 1 : 4) / PT2 KENDALA
Masuk SPL Tambahan di Luar ODP (SPL 1 : 4) / PT2 KENDALA
Masuk SPL Tambahan di Luar ODP (SPL 1 : 4) / PT2 KENDALA
ODP gendong, ada SPL 1:4 KENDALA
IN ODP -11, OUT -24 di ODP Sudah Reti (Spliter 1:16) KENDALA
Masuk SPL Tambahan di Luar ODP (SPL 1 : 8) / PT2 KENDALA
OLT Redaman tinggi, SPL 1:16 KENDALA
ODP Redaman tinggi, Out -24 SPL 1:16 KENDALA
Masuk SPL Tambahan di Luar ODP (SPL 1 : 4) / PT2 KENDALA
Ada progres Renovasi gedung KENDALA
Redaman di ODP sdh Besar, IN -14, OUT -24 KENDALA
Perapian ODP SPEC
Sambung Ulang SPEC
belum progres OPEN
Splice ulang DC, SOC 1pcs SPEC
ODP redaman tinggi KENDALA
Lagi Ada Pasien Covid PENDING
Sambung Ulang, SOC 1Pcs SPEC