Issue No. (4) Rev.

(0)
Data Analysis Procedure Date: 15/04/2013
PSC-OP-8.4
Page 2 of 2

1. Purpose and Scope

The Purpose of this procedure is to establish a system evaluating the company performance through
analyzing the data aroused from the project life cycle as well as measuring the effectiveness of the
implementation of the company annual objectives within the organization across the departments.

2. Procedures
2.1. Top Management is responsible for setting the company annual objectives according to the
“SMART” rule which shall be declared in the management review meeting.
2.2. Hence the departments’ manager shall prepare their departments’ objectives according to the
scope of each department which will drain to the achievement of the company objectives.
2.3. QA Department is responsible for following-up the establishment of the departments’
objectives and their action plans at the beginning of each year through audits, and shall
indicate their effectiveness through analyzing their metrics at the end of each year.
2.4. Each department manager”Process Owner” is responsible for establishing an evaluation
criteria denote his department performance metric (Key Performance Indicator KPI) where
QA shall annually monitor these results and subject them to a frequent analysis.
2.5. The Project Manager is responsible for implementing effective arrangements for
communicating with customers concerning their feedback.
2.6. QA department is responsible for measuring the degree of customers’ satisfaction using
Customer Satisfaction Survey form no. (F-01/PSC-OP-8.4) which shall be implemented by
Project Coordinators at the end of each project.
2.7. The customer satisfaction surveys records shall be maintained in the QA department where
QA department is responsible to perform analysis on these surveys and present the analysis
results to the top management.
2.8. The Purchasing Department is responsible for maintaining the results of the evaluations of
suppliers and sub-contractors and gives the QA the proper criteria to analyze these
evaluations and submit the evaluations and the criteria to QA department to perform the data
analysis.
2.9. QA shall ensure that all the projects NCRs records are maintained by the QC department and
every project NCR disposition has been determined and approved by the client, where QA
shall perform the data analysis by categorizing the NCRs according to their root cause and the
effectiveness for the corrective actions that may have been associated with the non-
conformity cases.
2.10. QA Head is responsible for assuring that flow process of the data from all sources which
shall analyze to give the indication to the company performance is established and properly
functioning.
2.11. The results analysis of data of customers feedback, project NCRs, suppliers evaluation,
departments KPIs, internal audit results…..etc. and all other sources may give an indication
about the company performance shall be presented to the top management in the management
review meetings where records shall be maintained by QA department.
2.12. QA Head is responsible for proposing the corrective/preventive actions according to the data
analysis results for the purpose of enhancing the customer feedback and improving the
company performance.

3. Form
3.1. Customer Satisfaction Survey (F-01/PSC-OP-8.4)