Ethiopian TVET System

Training, Teaching and Learning Material Entoto TVET College

Ethiopian TVET System

Unit of Competence:
Module Title:
Module Code:

LG Code:
TTLM Code:

LO3- providing detailed client support for one problem

0 Page

Prepared by: IT department May, 2004 E.C

Ethiopian TVET System
Training, Teaching and Learning Material Entoto TVET College
Introduction LO3- providing detailed client support for one problem

This learning guide is developed to provide you the necessary information regarding the
following content coverage and topics –
Determining nature of problem
Determining solution to the problem
Obtaining client approval to implement the solution
Implementing the solution
Obtaining client documentation needs & then create user, technical or other documentation
providing face-to-face instruction to the client based on documentation
Creating appropriate evaluation or feedback
Assisting user to complete feedback
Reviewing feedback
This guide will also assist you to attain the learning outcome stated in the cover page.
Specifically, upon completion of this Learning Guide, you will be able to –
Determine nature of problem
Determine solution to the problem
Obtain client approval to implement the solution
Implement the solution
Obtain client documentation needs & then create user, technical or other documentation
Provide face-to-face instruction to the client based on documentation
Create appropriate evaluation or feedback
Assist user to complete feedback
Review feedback

Learning Activities

1. Read the specific objectives of this Learning Guide.

2. Read the information written in the “Information Sheets # 1”. Try to understand what are being
discussed. Ask your teacher for assistance if you have hard time understanding them.
3. Accomplish the “Self-check ” in page 3.
4. If you earned a satisfactory evaluation proceed to “Information Sheet 2”. However, if your rating is
1

unsatisfactory, see your teacher for further instructions or go back to Learning Activity #2.
Page

5. Submit your accomplished Self-check. This will form part of your training portfolio.

Information Sheet

Prepared by: IT department May, 2004 E.C

Ethiopian TVET System
Training, Teaching and Learning Material Entoto TVET College
3.1 Determine the nature of the problem: Describe the problem in your own words. Also describe
what is lacking in terms of hardware, software, training, etc

3.3 Determine a solution to the problem: Research, determine and then describe a possible solution to
the problem. List in particular all the things required to solve the problem such as new hardware,
new software, training, new furniture and fittings, etc that may be required. It is strongly
recommended that you discuss this with someone. For example, the IT support staff of this
school have kindly agreed to visit our classroom at least once each session. Incorporate worthy
suggestions into your solution design.
3.4 Seek client approval: Discuss your suggested solution with your teacher or appropriately skilled
adult or at least one other student of this course and seek their approval to go ahead with the
solution (and suggestions if any were made). Some feedback must be obtained and recorded
under the heading of "Client approval for solution".
3.5 Implement the solution: Research, determine and then describe the implementation of your
solution.
3.6 Documentation: Discuss with your teacher or appropriately skilled adult or at least with one other
student of this course and seek their suggestions and advice on documentation needs of your
client in the operation of the new system you have installed. Produce this documentation. Eg
brief user manual.
3.7 Provide face-to-face instruction: Create a "lesson plan" with supporting material to help you
provide face-to-face instructions to a client, based on the documentation created earlier. Conduct
this "lesson" (tutorial) with a client, your client could be your teacher or appropriately skilled
adult or at least with one other student of this course. Supporting material can come in many
alternative forms and can contain one or more of the following examples; hand out, PowerPoint
presentation, summary sheet, written activities to complete, practical activities to complete, tests,
role play, oral quiz, viewing a multimedia file, listening to a recording, playing a game based on
the topic covered, etc, etc.
3.8 Seek client feedback and suggestions on improvements: Create a purpose built feedback form
with a small number of questions (multiple choice are simplest for client) that asks for feedback
on this face-to-face instruction. Give this feedback form to your client after the face-to-face
lesson, you may need to go over this form with them or assist them to fill it out. Some feedback
for the "lesson" conducted with your client must be obtained and recorded via this feedback form
and handed in as your answer to this question.
 
2Page

Self check # 1 Written test

Prepared by: IT department May, 2004 E.C

Ethiopian TVET System
Training, Teaching and Learning Material Entoto TVET College
3 Page

 Your teacher will evaluate your output either satisfactory or unsatisfactory. If unsatisfactory, your
teacher shall advice you on additional work. But if satisfactory, you can be assessed

Prepared by: IT department May, 2004 E.C