From: Gobeil, Andy

Sent: Monday, April 26, 2021 2:59 PM

To: Bheodari, Balram; Smith, Michael; Richardson, Greg (Greg.Richardson@atl.com); Lennon, Jan
Cc: Hudson, Augustus; Brown, Vivica
Subject: FW: Several questions

Good afternoon, all.

Please see this update on WXIA reporter Brendan Keefe’s ORR.
His original request regarding the Novmber incident has led to additional requests -including a number submitted today-
about our 911 and EMS procedures.
He would like a face-to-face interview with an airport representative.

I am concerned that Brendan - based on the questions he submitted (specifically focusing on Miyoshi Bolton) - is more
interested in pursuing a sensational segment rather than a true journalistic piece. That being said, not offering an
oncamera response could make the airport look insensitive to the events surrounding Mr. Lawson’s death.

Additionally, it appears as if C4, EMS and Fire all performed in a professional, conscientious and -in the case of Ms.
Bolton- empathetic manner expected of Airport employees.

My suggestion is as follows:
1) We offer Mr. Keefe an on-camera interview. Our GM, DGMs, AGMs and Directors are all experts in their
respective fields – which do not include facing belligerent questions from a television presenter. That’s my field,
and I am willing to answer Mr. Keefe’s questions honestly, intelligently, and professionally.
2) We prepare for the interview with the subject matter experts including Gus, B and the DGMs, Vivica, and
possibly- a member of the Mayor’s Office of Communications and our colleague from Fire.
3) We continue to respond to the ongoing ORRs with speed and accuracy.

Thoughts?

Andrew C. Gobeil IAP

Director of Policy and Communications, Interim
Hartsfield-Jackson Atlanta International Airport (ATL)
p: (404) 382-2318 m: (404) 227-2884
a: 6000 N. Terminal Pkwy, Atrium Suite 4000, Atlanta, GA 30320
w: atl.com e: andy.gobeil@atl.com sm: @atlairport

From: Keefe, Brendan <bkeefe@11alive.com>

Sent: Monday, April 26, 2021 10:37 AM
To: Gobeil, Andy <Andy.Gobeil@atl.com>
Subject: Several questions

Andy,

1
We’re planning to air our first story on the airport’s 911 operations next week, focusing on the Lawson call we
previously discussed. We’re planning several more stories after that. Hopefully we can do the interview this week.
Please let us know when someone from the airport or C4 is available.

While we’re waiting on that interview, I have several questions hopefully you and C4 can answer so we’re 100%
accurate and have a clearer understanding of emergency operations:

What happened during the call from Ruth Lawson on the morning of 11/20/2020?
1. Why did it take approximately 17.5 minutes to get medical help to Tom Lawson at the South
Economy lot?
2. Why did an EMD-trained supervisor, Miyoshi Bolton, not ask EMD questions or provide pre-arrival
medical instructions such as CPR?
3. Was/were Miyoshi Bolton or other operators, dispatchers or supervisors specifically instructed to
refrain from pre-arrival instructions during medical calls?
4. Why was the call not transferred to an EMT, paramedic or Grady/secondary PSAP for pre-arrival
instructions?
5. Is C4 and the airport satisfied with the level of service that was provided during this life & death
emergency?
6. Has the airport instituted any changes as a result of this fatal incident?
7. Has Miyoshi Bolton been reprimanded, counseled, or otherwise disciplined/retrained because of
this call?
8. Is there something the 911 caller did wrong?
9. Did any review of this call take place prior to our request for records related to the call?

How does C4 handle medical emergencies?

1. What percentage of 911 calls to C4 are medical in nature?
2. Do C4 operators/dispatchers provide pre-arrival instructions to callers reporting medical
emergencies?
3. Does C4 transfer medical calls to a secondary PSAP like Atlanta 911 does with Grady?
4. Does C4 have EMTs or paramedics in the PSAP to provide pre-arrival instructions?
5. Are C4 operators/dispatchers trained/certified in T-CPR, EMD, MPDS or CACH?
6. Does C4 or the airport use software or cards for pre-arrival instructions, such as ProQA for example?
7. Has the airport considered using EMD or a similar service or program for pre-arrival instructions? If
so, why has it not been implemented?
8. If an operator/dispatcher is EMD or T-CPR certified, are they authorized to provide -- or prohibited
from providing -- pre-arrival instructions?
9. In a mass-casualty incident, how would medical calls be handled by C4? Would pre-arrival
instruction be given?

Is C4 a primary PSAP for mobile calls?

1. Do the airport’s operators/dispatchers answer 911 calls directly from cellular callers, or only when
transferred from other jurisdictions?
2. Are there cell towers or antennae on the airport property that are selected/dedicated to route 911
calls to C4, or only to other jurisdictions first?
3. Are other PSAPs (Atlanta 911, Clayton County 911, College Park 911, Fulton County 911, Hapeville
911, East Point 911) asked or instructed to transfer 911 calls at the airport to C4?
4. Is there any consortium or working group of airport-adjacent PSAPs to organize and coordinate 911
or emergencies at the airport? If so, what is it called, what is the contact info, and when does it
meet?

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 5. How many/what percentage of 911 calls received by C4 are transfers?

Thank you.

BRENDAN KEEFE
Chief Investigator
The Reveal | WXIA 11Alive (NBC Atlanta)
bkeefe@11alive.com | C. 404.291.2691 | TheReveal.tv