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Vision and Scope Document: Version 1.0 Approved
Vision and Scope Document: Version 1.0 Approved
for
3 March , 2021
Vision and Scope for Cafeteria Ordering System Page 1
Table of Contents
Table of Contents................................................................................................................ii
Revision History..................................................................................................................ii
1. Business Requirements..................................................................................................1
1.1. Background ...........................................................................................................1
1.2 Business Opportunity ..............................................................................................1
1.3 Business Objectives ................................................................................................1
1.4 Success Metrics.......................................................................................................1
1.5Vision Statement.......................................................................................................2
1.6. Business Risks........................................................................................................2
1.7.Business Assumptions and Dependencies...............................................................2
2. Scope and Limitations...................................................................................................2
2.1 Major features ............................................................................................................2
2.2. Scope of Initial Releases .......................................................................................3
2.3 Scope of Subsequent Releases.................................................................................3
2.4. Limitations and Exclusions....................................................................................3
3. Business Context...........................................................................................................4
3.1. Stakeholder Profiles...............................................................................................4
3.2. Project Priorities.....................................................................................................5
3.3 Deployment Consideration .....................................................................................5
1. Business Requirements
1.1. Background
A majority of Process Impact employees presently spend an average of 60 minutes per day going
to the cafeteria to select, purchase, and eat lunch. About 20 minutes of this time is spent walking
to and from the cafeteria, selecting their meals, and paying for their meals by cash or credit card.
When employees go out for lunch, they spend an average of 90 minutes off-site. Some
employees phone the cafeteria in advance to order a meal to be ready for them to pick up.
Employees don’t always get the selections they want because the cafeteria runs out of certain
items. The cafeteria wastes a significant quantity of food that is not purchased and must be
thrown away. These same issues apply to breakfast and supper, although far fewer employees
use the cafeteria for those meals than for lunch.
wastage in the cafeteria and would improve the efficiency of cafeteria staff. The future ability for
employees to order meals for delivery from local restaurants would make a wider range of
choices available to employees and provides the possibility of cost savings through volume
purchase agreements with the restaurants. It might also permit Process Impact to have the
cafeteria handle only individual lunches, relying on restaurants to fill orders for breakfasts,
dinners, special events, and weekend meals.
1
Vision and Scope for Cafeteria Ordering System Page 3
3. Business Context
3.1Stakeholder Profiles
Stakeholder Major Value Attitudes Major Interests Constraints
Corporate improved employee strong commitment cost savings must none identified
Management productivity; cost through release 2; exceed
savings for support for release development and
cafeteria 3 contingent on usage costs
earlier results
Cafeteria Staff more efficient use concern about job preservation training for staff in
of staff time union relationships Internet usage
throughout the day; and possible needed; delivery
higher customer downsizing; staff and vehicles
satisfaction otherwise receptive needed
Patrons better food strong enthusiasm, simplicity of use; access to corporate
selection; time but might not use it reliability of Intranet is needed
savings; as much as delivery; availability
convenience expected because of food choices
of social value of
eating lunches in
cafeteria and
restaurants
Payroll no benefit; needs to not happy about the minimal changes in no resources yet
Department set up payroll software work current payroll committed to make
deduction needed, but applications software changes
registration scheme recognizes the
value to the
company and
employees
Restaurant increased sales; receptive but minimal new might not have staff
Managers marketing exposure cautious technology needed; and capacity to
to generate new concern about handle order levels;
customers resources and might need to get
costs of delivering Internet access
meals
Vision and Scope for Cafeteria Ordering System Page 6
Deploying a new POS system can be an overwhelming process, where communication between
multiple parties is vital. The communication plan to franchisees for a POS deployment can be as
simple as a schedule and how to make a purchase – or it can be a complex arrangement of
multiple vendors and choice points. Be sure to work with your POS vendor to avoid any risks of
a successful technology deployment. Creating a plan that is understood and supported by all
parties, will help ensure that the process is seamless.