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ADM-201Q&As
Administration Essentials for New Admins

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QUESTION 1

Locale settings control how users view date formats, time formats and number formats.

A. True

B. False

Correct Answer: A

QUESTION 2

A Standard profile that has Standard User Permissions and can manage published solutions and solution categories

A. Marketing Profile

B. Contract Manager

C. System Administrator

D. Marketing User

E. Solution Manager

Correct Answer: E

QUESTION 3

All Salesforce users at Universal Containers are using the predefined actions. Several new actions have been created
for different departments and are waiting to be assigned to the users in these departments. Where does a System
Administrator override the predefined actions, create a new customized set of actions, and assign the new customized
action layout?

A. Record Types

B. Publisher Layouts

C. Global Actions

D. Permission Sets

Correct Answer: B

Reference: https://developer.salesforce.com/forums/?id=9060G0000005V4ZQAU

QUESTION 4

What are Public Groups?

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A. Sharing between Users, other Public Groups, Roles and Roles/Subordinates

Correct Answer: A

QUESTION 5

A record owner has the privileges to: View and edit records, transfer or change ownership of records, and delete owned
records.

A. True. All the time.

B. False. All the time.

C. True. If Object permission is enabled.

D. False. If Object permission is disabled.

E. True. If Object permission is disabled.

F. False. If Object permission is enabled.

Correct Answer: CD

QUESTION 6

If your org is configured for data export, you can generate backup files manually how often?

A. Everyday

B. Once every 6 days

C. Once every 15 days

D. Once every 5 days

Correct Answer: B

QUESTION 7

In Spring\\'11 salesforce.com release Dynamic Dashboards have been launched for which edition:

A. Developer Edition

B. Professional Edition

C. Enterprise Edition

D. Unlimited Edition

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Correct Answer: C

QUESTION 8

In which of the following edition you can create a Managed Package?

A. Professional Edition

B. Full Test Sandbox

C. Developer Edition

D. Unlimited Edition

E. Enterprise Edition

Correct Answer: C

QUESTION 9

When working on opportunities, sales representatives at Universal Containers need to understand how their peers have
successfully managed other opportunities with comparable products, competing against the same competitors.

Which two features should an administrator use to facilitate this? (Choose two.)

A. Big deal alerts

B. Opportunity update reminders

C. Chatter groups

D. Opportunity Dashboard

Correct Answer: BD

QUESTION 10

What is the maximum length of the alias field?

A. 12

B. 10

C. 8

Correct Answer: C

QUESTION 11

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Which of the following statements are true about Import wizard?

A. You can import Accounts, contacts, leads, solutions and custom objects using the Import wizard

B. You can work with both records of data and metadata

C. When importing data file size cannot exceed 100 MB and each record in the file cannot be bigger than 400 KB

D. Standard users can import up to 50000 account or contact records per session

Correct Answer: AC

QUESTION 12

When a case is deleted, following are deleted except:

A. Case comments

B. Case activities

C. Solution

D. Case tasks

Correct Answer: C

QUESTION 13

Changes you make to records while using Connect Offline are lost.

A. True

B. False

Correct Answer: B

Changes you make to records while using Connect Offline are evaluated by workflow rules when you synchronize.

QUESTION 14

What do you need to specify when you schedule a report?

A. You need user with Marketing Profile to "Schedule Reports"

B. You need user permission to "Schedule Reports"

C. You need user to have a Manager Role

D. Click Run Report and choose Schedule Future Runs... from the drop-down button.

Correct Answer: D

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QUESTION 15

What is Sharing Rule?

A. Automated rules that grant access to groups of users

B. Exceptions to Org. wide Defaults

C. Rules given for group of user working closely on a project

D. Irrelevant for Public Read / Write Organizations

Correct Answer: ABD

QUESTION 16

Multiple Approvers have received your request for approving a discount that was invoked by the approval process?
Approver A rejects your request. Approver B accepts your request after Approver A rejects it. Is your request approved
or denied. (Assume you need only one person to approve out of all the approvers)

A. Approved

B. Denied

C. Approval process is revoked

D. Approval changes to pending stage due to conflict within approvers

Correct Answer: B

QUESTION 17

Which of the following is not a standard Profile?

A. System Administrator

B. Read only

C. Marketing Director

D. Partner Portal User

E. Standard Administrator

Correct Answer: CDE

QUESTION 18

What are the opportunity defaults when converting a lead to an opportunity?

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A. Stage Defaults to first option in the picklist, close date defaults to the last day in the quarter, and the amount defaults
to blank

B. Stage defaults to first option in the picklist, close date defaults to 3 months from conversion date, and amount
defaults to blank

C. User defines amount, close date, and stage upon conversion

D. None of the above

Correct Answer: A

QUESTION 19

Which of the following feature allows you to send an email when an opportunity reaches a threshold value?

A. Validation Rule

B. Big Deal Alert

C. Opportunity Alert

D. Big Ticket Email

Correct Answer: B

QUESTION 20

Custom Formula fields do Not support which of the following functional expression?

A. Adding multiple records together

B. If/then/else conditional statements

C. Clickable image buttons

D. Combine text strings together

Correct Answer: C

QUESTION 21

Which of the following is true about salesforce?

A. Dozens of std reports are provided by SF

B. Std reports address to top needs of most users from sales to marketing

C. Std reports can be customized and saved under a new name

D. Std reports give you access to data you cant normally see

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Correct Answer: ABC

QUESTION 22

Salesforce is which of the following:

A. Salesforce Automation

B. Marketing Management

C. Customer Support Management

D. Campaign Management

Correct Answer: ABC

QUESTION 23

Define the system Admin profile.

A. "Super User" - Can customize and administrate the Org

Correct Answer: A

QUESTION 24

What objects in the Org Wide Defaults allow you to do a public read/write/transfer?

Correct Answer: Leads and cases

QUESTION 25

What type of information can NOT be shown with an S-Control Dashboard component?

A. Combination of two other Dashboard components

B. External feed of data

C. Data Warehouse information

D. Flash representations of data

Correct Answer: B

QUESTION 26

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List the differences between the Jumpstart Wizard and the Standard Approval Process Wizard:

A. Jump Start Wizard only allows for a single approver.

Correct Answer: A

QUESTION 27

Which cannot be done on a Salesforce to Salesforce connection finder?

A. Identify the Salesforce systems administrator at another company

B. Custom brand an email sent to identify connections

C. Survey partners for their use of Salesforce

D. Survey customers for their use of Salesforce

Correct Answer: D

QUESTION 28

What does the dashboard snapshot on the Home Page display?

A. Only the dashboard determined by the System Administrator

B. You cannot display a dashboard on the Home Page

C. The first two rows of any of your available dashboards

D. The first row of any available dashboards

E. The Complete Dashboard set by the User himself

Correct Answer: D

QUESTION 29

It is possible to share a custom object record manually

A. True

B. False

Correct Answer: A

QUESTION 30

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You cannot change the name of the default Person Account record type, and you cannot create additional record types
for Person Accounts

A. True

B. False

Correct Answer: B

QUESTION 31

What determines a unique User Record?

A. User Name

B. Standard Profile

C. Custom Profile

D. User Role

Correct Answer: A

QUESTION 32

In order to import Opportunity records into Salesforce, a system administrator may use the Import Wizard.

A. True

B. False

Correct Answer: B

QUESTION 33

When transferring leads to a queue open activities are also transferred?

A. True

B. False

Correct Answer: B

QUESTION 34

The standard object permissions are: (check all that apply)

A. Read

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B. Update

C. Create

D. Edit

E. Delete

Correct Answer: ACDE

QUESTION 35

Who can select the "sharing" button on Account and Opportunity records?

A. The Record Owner, System Administrator, and a User shared to the record

B. The Record Owner, a User shared to the record, and any User above the Record Owner in the Role Hierarchy

C. The Record Owner, a User above the Record Owner, and the System Administrator D. The Record Owner and
System Administrator

Correct Answer: C

QUESTION 36

Standard Fiscal Years are periods that follow Gregorian calendar, but can start on the first day of any month of the
year.

A. True

B. False

Correct Answer: A

QUESTION 37

A custom lead field can be mapped to:

A. One case comment

B. Two contact fields

C. One account field

D. One solution field

Correct Answer: C

QUESTION 38

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Which statement is / are false for folders?

A. Access is defined either as Read or Read/Write

B. Access to folders does roll-up through role hierarchy

C. The document tab contains a control version capability

D. Access to folders does not roll-up through role hierarchy

Correct Answer: BC

QUESTION 39

If Phil is promoted from a Sales Associate to Senior Sales Exec, and the new sales associate is appointed to take
Phil\\'s responsibilities. What are the appropriate steps to transfer Phil\\'s account to the new associate?

A. Overwrite Phil\\'s User Profile with the new associates information and create a new profile for Phil.

B. Create a new profile for Phil as well as new associate. Deactivate Phil\\'s profile with Sales Associate role and
transfer all the accounts, opportunities and leads to the new associate.

C. Associate the new role to Phil\\'s existing profile and Transfer all the accounts, opportunities and leads to the new
associate.

D. None of the above

Correct Answer: B

QUESTION 40

Describe the components of the Console tab:

Correct Answer: Frames, list view, detail view, mini view, sidebar, related objects, mini page layouts, console layout

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