SYLLABUS OF TRAVEL AGENT

ENGLISH FOR PROFESIONAL PUROSES

NO COMPETENCE MATERIALS SUB MATERIALS STUDENTS
. EXPERIENCE
1. The students are able to describing and Describing travel agent Speaking skills: Describing themselves in
understanding about travel agent jobs. jobs.  Describing the main jobs of front of the class as a good
travel agent. presenter.
 Describing the organizational
structure and function
Understanding travel agent Writing skills:  After the students
jobs  Understanding the main jobs of knew the concept the
travel agent. main jobs,
 Understanding the organizational
organizational structure and structure and function
function of the travel agents.
 Than, the students get
some small exam to
know how much they
understand about that.
2. The students are able to understanding Understanding how to Writing & reading skills:  The students are
and practicing how to make schedule make schedule based on  Making schedule schedule making schedule by
system based on system. sheet of paper or print
 How to making reschedule of out media.
the customers.
Applying and practicing Writing & reading skills:  The students are
how to make schedule by  Making schedule schedule making schedule by
computer programs based on system by the computer programs.
computers programs.
 How to making reschedule of
the customers by the computers
programs.
3. The students are able to practicing and Understanding the theory Writing, reading & speaking skills:
promoting the products of travel agent to promoting or selling  Understanding the basic to
products promoting.
 Understanding the basic to
persue customers
Practicing and promoting Speaking & listening skills: Practicing and promoting
the products of travel  Learn how to practicing and the product of travel agent:
agent promoting the product of travel  Practicing in the social
agent in social media. media (Instagram,
 Learn how to practicing and Facebook, Website,
promoting the product of travel Twitter, ect).
agent in mass media.  Practicing in mass
 Learn how to practicing and media (radio,
promoting the product of travel television, ect).
agent in direct way.  Practicing the product
of travel agent in direct
way (meeting with
customers directly).
4. The students are able to practicing Understanding the Listening & speaking skill: Understanding and
reservation with the customers in travel procedure to reserved the  Understanding the procedure to describing the procedure
agent jobs. customers based on reserved the customers based on (in front of the class):
Standard Operational Standard Operational  Understanding and
Procedures (SOP) Procedures (SOP) by direct describing how the
way. procedure to reserved
 Understanding the procedure to the customers based on
reserved the customers based on Standard Operational
Standard Operational Procedures (SOP) by
Procedures (SOP) using direct way, using
telephone. telephone, & using
 Understanding the procedure to social media.
reserved the customers based on
Standard Operational
 Procedures (SOP) using social
media.
Practicing the procedure to Listening, speaking & reading skill:  Practicing the
reserved the customers  Practicing the procedure to procedure to reserved
based on Standard reserved the customers based on the customers based on
Operational Procedures Standard Operational Standard Operational
(SOP) Procedures (SOP) by direct Procedures (SOP) by
way. direct way, using
 Practicing the procedure to telephone & using
reserved the customers based on social media with the
Standard Operational fiends that as a
Procedures (SOP) using customers.
telephone.
 Practicing the procedure to
reserved the customers based on
Standard Operational
Procedures (SOP) using social
media.

MEMBERS OF GROUP:
1. Atika Dinna Hatanti
2. Vinka Pratiwi Eka Saputri
3. Arin Trianawati
4. Vivi Shofiyah
5. Mahendra Pudya Astawa