MX-2640N

Aries II MX-3140N
MX-3640N

Technical Handy Guide

Version 1
April 2013
 Handy Guide

Information contained within this guide is subject to change without prior notice.

This Handy Guide is not a substitute for the official Sharp Service Manuals. It is for use by Sharp qualified
service technicians with the intention of improving the efficiency of Sharp MFP Devices.

All the latest fault finding information, firmware and printer drivers can be found on the SHARP Support
Website.

SHARP ELECTRONICS (UK) LTD

Document Solutions Post Sales Service
4 Furzeground Way
Stockley Park
Uxbridge
UB11 1EZ

www.sharp.co.uk

Useful Technical Links;

Technical Website www.tradenet.sharp.co.uk/tech

Product Key Registration https://dse-pub.sharp.co.jp/key/

User Name: keyuser
Password: key000323

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 Handy Guide

Page

1 Machine Specification 4
2 Machine Options 6
3 Consumables 8
4 Initial Set-up 10
5 Colour Calibration 13
6 Maintenance 15
7 Parts Compatibility 18
8 Coin Vend Interface 19
9 Product Key Registration 21
10 Firmware Upgrade:- USB Memory Device 22
Web (Network) 24
Recovery 26
11 e-Manual Upgrade Procedure 28
12 Firmware & Print Driver Revision 30
13 Test Simulation 31
14 Trouble Codes 36
15 Jam Cause Codes 39
16 Repair Hints 43
17 Notes

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 Machine Specification
General MX2640N MX3140N MX3640N
Type Desktop
Original paper size Max. A3
Printed paper size Tray: A3-A5R, Bypass: A3W-A5R, Long Paper (Max 1200mm x 320mm)
Standard paper capacity 600 (500-sheet x 1, 100-sheet Multi bypass)
6600 (500-sheet x 2, 100-sheet Multi bypass, 1150 + 850 tandem deck
Maximum paper capacity
and 3500-sheet LCC)
2 2 2 2
Paper weight Tray : 60g/m -220g/m , Bypass : 55g/m -300g/m
Output capacity 400-sheet (Centre: STD) Opt: MX-TR13 100 sheet
Warm-up time 18 sec or less
9600 (Equivalent) x 600dpi (Copy)
Resolution
9600 (Equivalent) x 600dpi or 1200 x 1200dpi (Printer)
Memory / HDD SD Card: 4GB (STD), CF Card 8GB (STD)
(Copier / Printer / ASIC / HDD) HDD – 320GB (STD)
2 2
Duplex STD (MAX A3 - 60g/m -220g/m )
Nominal : 15 – 30Kpm Nominal : 15 – 45Kpm Nominal : 20 – 50Kpm
Copy Volume
Life 1,200k or 5 years Life 1,200k or 5 years Life 1,200k or 5 years
Copier
Copy speed Colour : 26cpm, B/W : 26cpm Colour : 31cpm, B/W : 31cpm Colour : 36cpm, B/W : 36cpm
SOPM / E-sort Yes / Yes (colour and B/W)
Colour : 8.1sec Colour : 7.9sec Colour : 6.8sec
First copy time OC
B/W : 5.9sec B/W : 5.8sec B/W : 5.2sec
Continuous copy Max 999
Colour: 600 x 600, B/W: 600 x 300 (OC only) / 600 x 400 / 600 x 600
Scan resolution
9600(equivalent) x 600
Zoom range 25-400 % (R.S.P.F.: 25-200 %)
Document Feeder
Type STD (R.S.P.F)
Original capacity Max 100 sheets
Replacement Speed Colour: 23cpm, B/W: 23cpm
Copy Mode: 50spm (B/W @ 600x400dpi), 36spm (Colour @ 600x600dpi)
RSPF Scan Speed (MAX) Copy Mode Duplex: 20ppm (B/W @ 600x400dpi), 17ppm (Colour @ 600x600dpi)
Image Send Mode: 50spm (B/W), 50spm (Colour @ 200dpi)
Finishing MX-FN17 (Inner Finisher)
Output capacity 500 sheets
50 sheets multi-staple,
(A4 : 50 sheets /A3 : 30 sheets)
Functionality
Off-set shifting,
Opt: Hole punch (MX-PN11A/C/D)
Saddle Stitch Ability None
Finishing MX-FN10 (Saddle Finisher)
Output capacity 1000 sheets
50 sheets multi-staple,
(A4 : 50 sheets /A3 : 25 sheets)
Functionality
Off-set shifting,
Opt: Hole punch (MX-PNX5A/C/D)
Saddle Stitch Ability 15 sheets max (14 sheets up to 105gsm + 1 x cover up to 220gsm)

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 Machine Specification

Network Printer MX2610N MX3110N MX3610N

Print speed (Excluding RIP time.) Colour/BW : 26ppm Colour/BW : 31ppm Colour/BW : 36ppm
Resolution 600x600 1bit, 600x600 4bit (std), 1200x1200 1 bit, 9600(equivalent)x600 1bit
PDL Std : PCL6, Adobe Post Script3 , Opt : XPS (MX-PUX1)
Interface USB2.0, 10Base-T / 100Base-TX / 1000BaseT, Wireless LAN
Standard : Windows®XP, Windows® Vista, Windows®7, Windows®8
Supported OS Windows®Server 2003 / 2008 / 2008R2 /2012
Optional : Mac OS 10.4.x, 10.5x, 10.6x, 10.7x, 10.8x.
Bundled Utility Software Status Monitor
JPEG, TIFF, PRN, PCL, PDF, PDF/A, Encrypted PDF and PS.
USB Direct Print (Pull):
XPS Opt:(MX-PUX1 & MX-ARSMX3) req.
Tandem Print: Yes (with MX2640N - MX3140N – MX3640N series only)
Document Filing
Capacity 10GB (Quick Folder) + 91GB (Main/Custom Folder)
Quick Folder 3,000 pages (A4 with 6% coverage B/W) or 1000 files.
Main & Custom Folder 20,000 pages (A4 with 6% coverage B/W) or 3000 files
Max. Number of Folders 1000
User Registrations 1000
Authentication
Number of Users 1000
Page Limit Groups Max. 20
Authority Groups Max. 20
Network Scan (colour) STD
Resolution (for push scan) 100, 150, 200, 300, 400, 600 dpi
Duplex Yes
Destination Desktop (Sharpdesk), FTP , Folder(SMB), USB Memory, E-mail, HDD
Mono: TIFF, PDF & Encrypted PDF
Format Colour: TIFF, JPEG, XPS, PDF & Encrypted PDF
Opt: Compact PDF (MX-EB11)
User Registrations Max 500 (One Touch) & 500 (Group)
Bundled Utility Software Sharpdesk version 3.3 (1 licence), Network Scan Tool
Wireless LAN STD
Compliant Regulation IEEE802.11n/g/b
Transmission Method IEEE802.11n/g: OFDM, IEEE802.11b: DSSS
Access Mode Infrastructure Mode, Software AP Mode
WEP, WPA Personal, WPA Enterprise*, WPA2 Personal, WPA2 Enterprise*
Security
*Not applicable to Software AP Mode
Center frequency / Channel IEE802.11n/g/b: 2.4GHz / 1-13ch
IEEE802.11n max 150M bps
Transmission Rate IEEE802.11g max 54Mbps
IEEE802.11b max 11Mbps

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 Machine Specification
Fax Opt. (MX-FX11)
Communication Formula Super G3
Transmission Speed 2sec.range(Super G3/JBIG) 6sec.range(G3/ECM)
Communication Line PSTN
Document Size A3 - A5,
Compression MH,MR,MMR,JBIG
Dial Registration Max 2000
Inbound routing Yes (TIFF, PDF & XPS format)
PC-Fax Yes (For Windows only)
Document Administration Yes
** Note: Document Filing Capacity Based On A4 (B/W) @ 6% Coverage

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Machine Options

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 Machine Options

Description Product Code Remarks

Desk 1 x 500 Sheet Paper Drawer MX-DE12
Desk 2 x 500 Sheet Paper Drawer MX-DE13
Auto Paper Size Detect
Paper Feed

Desk 3 x 500 Sheet Paper Drawer MX-DE14

Desk 1 x 500 Sheet Paper Drawer
MX-DE20
+ 1 x 850 and 1 x 1250 Tandem Cassette
Large Capacity Cassette (3500 sheet A4) MX-LC11
Long Paper Feeding Tray MX-LT10
Exit Tray Unit MX-TR13N Enable in SIM26-1
Inner Finisher: MX-FN17
• 2 Hole Punch Unit MX-PN11A
• 4 Hole Punch Unit MX-PN11C
Finishing

• 4 Hole Wide Punch Unit MX-PN11D

Saddle Finisher: MX-FN10
• 2 Hole Punch Unit MX-PNX5A Requires MX-RB10N
• 4 Hole Punch Unit MX-PNX5C Paper pass Unit
• 4 Hole Wide Punch Unit MX-PNX5D
Paper Pass (Bridge) Unit MX-RB10N
Printer

XPS Expansion Kit MX-PUX1

Barcode Font Kit MX-PF10 Soft Key Activation
Data Security Kit MX-FR41 CC Certified
Security

Data Security Kit MX-FR41U Commercial version

HDD Mirroring Kit MX-EB12N
Facsimile Expansion MX-FX11
Internet-FAX Expansion Kit MX-FWX1 Soft Key Activation
Stamp Unit AR-SU1 For RSPF
Application Integration Module MX-AMX1
Application Communication Module MX-AMX2
Image Send

External Account Module MX-AMX3

Sharpdesk v3.3 (1-License Kit) MX-USX1
Sharpdesk v3.3 (5-License Kit) MX-USX5
Sharpdesk v3.3 (10-License Kit) MX-US10
Sharpdesk v3.3 (50-License Kit) MX-US50
Sharpdesk v3.3 (100-License Kit) MX-USA0
Enhanced PDF Compression kit MX-EB11
Staple Cartridge MX-SCX1 MX-FN17/10 (Edge Staple)
Staple Cartridge AR-SC3 MX-FN10 (Saddle Staple)
Others

Stamp Cartridge MX-SV1

Web Browsing Kit MX-AM10
Keyboard Unit MX-KB11N

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 Machine Consumables

Product Code Description / Contents Life (Approx.)

Toner MX2610N MX3110N MX3610N
MX-36GTBA Black Toner Cartridge (A4 @ 5%) 24k
MX-36GTCA Cyan Toner Cartridge (A4 @ 5%)
MX-36GTMA Magenta Toner Cartridge (A4 @ 5%) 15k
MX-36GTYA Yellow Toner Cartridge (A4 @ 5%)
Process Unit
MX-36GVBA Black Developer
MX-36GVSA Colour Developer Kit (CMY) 840K Rotations
Equivalent to approx
MX-36GUSA Drum Unit (Complete):- MX2610N - Bk: 120k CL: 120k
MX-36GRSA OPC Drum MX3110N - Bk: 135k CL: 120k
Main Charge Kit:- MX3610N - Bk: 150k CL: 120k
• Main Charge Unit See Note
MX-230MK
• Drum Cleaner Blade
• Cleaning gum AS AR
MX-230HB Waste Toner Box (inc LSU cleaner x 2) 50k (Approx)

MX-230CU PTC Kit

Paper Dust Removing Kit 200k
MX-230PD
• Paper dust removal unit
Ozone Filter Kit
MX-361FL 300k 360k
• Ozone filter PA
Fuser Unit
Fusing Belt Kit:-
MX-361FB • Fusing Belt 300k 360k
• Fuser Belt Guide Collar x 2
Pressure Roller Kit:-
MX-230LH • Fusing Roller 200k 240k
• Pressure roller
Web Cleaning Kit:-
• Web Roller x 1
MX-360WB • Web Guide Shaft x 2 200k
• Web Pressure Roller x 1
• Web Pressure roller Bearing x 2
Transfer Unit
Primary Transfer Belt Kit:-
MX-230B1
• Transfer Belt
200k 240k
Primary Transfer Cleaner Blade Kit:-
MX-230TL
• Primary Transfer Cleaner Blade
Secondary Transfer Belt Kit:-
MX-230B2 300K 300k 360K
• Secondary Transfer Belt

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 Machine Consumables

Peripherals
MX-SCX1 MX-FN17/10 Finisher Staple Cartridge 5000 staples (x3)
AR-SC3 MX-FN10 Saddle Staple Cartridge 2000 staples (x3)
AR-SV1 RSPF Stamp Cartridge X2
Paper Feed Roller Kit
• Paper Feed Roller
AR-620RT 100K
• Paper Feed Pick Up Roller
• Paper Separation Roller
Service Rotation Unit
MX-230U1 Primary Transfer Belt Unit
For Service Rotation
MX-230U2 Secondary Transfer Belt Unit
MX-361FU Fusing Unit (230v)

Note 1: The consumable life may vary, depending on document density, temperature, humidity and machine
operation.

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 Initial Set-up
DEVELOPER INSTALLATION
Sim 25-02 Auto Developer Adjustment
Select CMYK
Note: Toner Installation should be performed after
Auto Developer Adjustment is completed

For Optimum Image Quality it is recommended to

install developer at the customer site

INITIAL SETTINGS
Sim 26-06 Machine Destination Set
Sim 26-52 Blank Paper Count Mode Setting (Non Print)
Sim 26-65 Finisher Alarm mode
Select Staple sheet limit (30 or 50)
Staple copies/sets limit (ON/OFF)
Sim 26-01 Right Tray Installation Yes/No.
Sim 26-50 Long Paper Support 0=Disable, 1=Enable
Sim 26-35 Set Multi Error Counter Set to 1 (Multi Count).
Sim 26-78 Remote Desktop Access Password set.

CASSETTE SETUP & PAPER TYPE

Set cassette size by adjusting the guides in the cassette.
Paper Size & Type Setting:- System Settings – Paper Tray Settings

IMAGE WRITING DISTORTION – CMYK

SIM 50-22 Image Writing Adjustment

PRINT IMAGE MAGNIFICATION & OFF CENTRE

Automatic Adjustment:
Sim 50-28 BK MAG ADJUST (Magnification)
SETUP/PRINT ADJ (Offset)

Normally no need to adjust as set in factory

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 Initial Set-up

COPY IMAGE POSITION & VOID

Automatic Adjustment:
Sim 50-28 OC ADJUST (Platen)
SPF ADJUST

Normally no need to adjust as set in factory

RSPF & DSPF IMAGE POSITION & VOID

Automatic Adjustment:
Sim 50-28 OC ADJUST (Platen)
SPF ADJUST

Normally no need to adjust as set in factory

HALF-TONE - COLOUR CALIBRATION

Copy/Engine:
Sim 46-74 Automatic Colour Calibration

Please refer to Page 12 for Calibration Procedure.

This Must Be Completed In Full

FAX OPTION (MX-FX11)

Sim 66-02 Fax SW Setting (Destination)
Sim 66-39 Fax Destination Set
Sim 66-10 Fax Memory Clear (For Standard Extended Memory)

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 Initial Set-up

MFP Status Display

Sim 55-03

Toner Remaining Status Display

SSW22, Data/Bit 5 (Change from 0-1)

Product Activation & Firmware

Activation of Optional Products:
System Settings – Administrator Mode – Product Key
Sim 22-05 Check Firmware version – Upgrade to latest version.

OTHER
Sim 22-06 Print All Simulation Data

System Settings
Adjust Clock (Set Time, Time Zone &
Date)
Device Clone & Storage Backup
Backup System Settings, Scan
Destinations, User Control, OSA
Configuration after customer
installation is complete.

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 Colour Calibration

Automatic Colour Calibration - FACTORY MODE

When adjusting colour balance before or after routine maintenance, always use the
Note
recommended paper (Mondi 90gsm or equivalent) for optimum image quality.

1. Always ensure the latest firmware is installed on the copier, this can be visually checked using
SIM22-05 or printing the data sheet using SIM22-06.
2. Check that A/E settings and manual colour calibration settings are set to default (page 4 of SIM22-
06 data sheet)
3. Ensure all maintenance work is carried out, checking maintenance counters in SIM22
4. Ensure optics cavity is clean, clean main charge unit using special tool and clean laser slit glass
5. Perform colour image density sensor adjustment in SIM44-13 using special tool (UKOG-0318FCZZ)
refer to ADJ 3 in service manual

6. Next perform black image density sensor adjustment in SIM44-02, refer to ADJ 3B in service
manual
7. Perform image skew adjustment and registration adjustment using SIM50-22. When performing
skew adjustment follow procedure in ADJ 5 in service manual
8. Execute SIM44-27, halftone process control correction data clear
9. Execute SIM44-06, Process control correction (force)
10. Execute SIM44-26, halftone process control correction execution
11. Perform colour balance adjustment SIM46-74, place printed pattern on to glass for both engine
and printer modes

Engine Calibration Pattern Printer Calibration Pattern

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 Colour Calibration

12. After performing the colour calibration press “OK”, the initial setting of the half tone calibration
will be performed

13. Wait until “EXECUTE” key is displayed, and then press it

14. Once “COMPLETED THIS PROCEDURE” is displayed, the adjustment operation is completed.
Cancel SIM46-74.

The adjustment results only become valid when both engine and printer adjustments have been
completed in full, if the simulation is cancelled after just the engine calibration is performed the
adjustment result is invalid.

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 Maintenance
Maintenance Indications:

Black Drum (Counter) has reached

DK Replace Black Drum
the specified life.
Cyan Drum (Counter) has reached
DC Replace Cyan Drum Process
the specified life.
Section
Magenta Drum (Counter) has reached Replace Magenta
DM (Drum)
the specified life. Drum.
Yellow Drum (Counter) has reached
DY Replace Yellow Drum.
the specified life.

Black Developer (Counter) has reached Replace Black

VK
the specified life. Developer.
Cyan Developer (Counter) has reached
VC Process
the specified life.
Section
Magenta Developer (Counter) has reached the Replace Colour
VM (Developer)
specified life. Developer Kit.
Yellow Developer (Counter) has reached
VY
the specified life.

Fuser Belt and Cleaner Roller Print Counter has Replace the Upper
FK1
reached the specified limit. Fuser Roller Kit.
Fuser Heat Roller Counters have reached the Replace the Heat
FK2 Fuser Section
specified limit Roller Kit
Replace the Web
FK3 Fuser Web Counter reached the specified limit
Cleaning Kit

Replace the Primary

Primary Transfer Unit Counter has reached the
TK1 Transfer Belt and/or
specified limit.
Rollers. Transfer
Replace the Secondary Section
Secondary Transfer Unit Counter has reached
TK2 Transfer Belt and
the specified limit.
Roller.

TA Maintenance [All] Counter has reached specified limit

CA Maintenance [Colour] Counter has reached specified limit
AA Maintenance [All] & [Colour] Counters have reached the specified limits

Starting Powder:
The following starting powder should be applied to the relevant consumable item during maintenance:-

OPC Drum Primary Transfer Belt

UKOG-0312FCZZ UKOG-0123FCZZ
[Stearic Acid] [Kynar Powder]

Do not apply Stearic Acid (UKOG-0312FCZZ), Strontium Titanium (UKOG-0316FCZZ) or Titanium

Hydroxide (UKOG-0322FCZZ) starting powder to the Primary Transfer Belt.

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 Parts Compatibility
Maintenance Schedule

Description
Colour Consumables (Cyan, Magenta & Yellow): (only when the colour maintenance counter
has reached the specified life).
Replace Cyan, Magenta & Yellow Drum Units (MX-36GUSA x 3) or
• OPC Drum (MX-36GRSA x 3)
• Drum Blade & MC Unit (MX-230MK x 3)
Replace C, M, Y Developer (MX-31GVSA).
Sim 24-05 Clear C, M, Y (Colour) Developer Counters.
Sim 24-04 Clear C, M, Y (Colour) Drum Counters.
Sim 25-02 Toner Concentration Auto Adjustment - Select C, M, Y.
Note: If ALL developer has been replaced at the same time, select CMYK.
Sim 44-27 Clear Half Tone Process Correction.
Sim 24-04 Clear Maintenance [Colour] Counter.

Black Consumables: (only when the Black maintenance counter has reached the specified life).
Replace Black Developer (MX-36GVBA).
Replace Black Drum Unit (MX-36GUSA) or
• OPC Drum (MX-36GRSA).
• MC Unit & Drum Blade (MX-230MK).
Check/Replace Waste Toner Container (MX-230HB).
Replace Ozone Filter Kit (MX-C310FL).
Sim 24-05 Clear K (Black) Developer Counter
Sim 24-04 Clear K (Black) Drum Counter.
Sim 25-02 Toner Concentration Adjustment – Select K only.
Sim 24-04 Clear Maintenance [ALL] Counter

100K Maintenance Schedule

In addition to Black Consumable schedule (and/or colour consumable schedule if indicated).

100K Paper Feed & Transport:

Replace Paper Dust Removal Unit (MX-230PD).
Check/Clean/Replace PF Rollers (check tray counter using Sim 22-09).

General:
Replace Primary Transfer Belt (MX-230B1)
Replace Primary transfer Blade (MX-230TL)
Replace PTC Kit (MX-230CU)
Clean all optics, CCD, and white reference plate.
Clean all RSPF sensors.
Sim 24-04 Clear TC1 Belt Counter
Clear TC1 Belt Range & Day Counters.
Clear PTC Counter

Fuser Section:
Replace Fuser Belt Kit (MX-360FB)
Check & Clean Upper and Lower Thermistors and Separator Pawls
Replace Fuser Cleaning Kit (MX-230CR)
Sim 24-04 Clear Fuser Web Counter.
Clear Fuser Web Send & Web Day Counters. Note: Auto DV Adjustment

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 Parts Compatibility

Adjustments:
Sim 44-13 Colour Image Density & Front Registration Sensor Adjustment
Sim 44-02 Image Density & Registration Sensor Adjustment.
Sim 44-06 Process Control execution.
Sim 50-22 Drum Position & Registration Adjustment - select ALL.

Image Quality:
Sim 46-74 Automatic Colour Balance Adjustment (Copy & Printer).
Sim 46-01 Adjust Copy Exposure Density (Colour).
Sim 46-02 Adjust Copy Exposure Density (B/W).

200K Maintenance Schedule

200K Fuser Section:
Replace Upper Fuser Roller Kit (MX-230LH).
Sim 24-04 Clear Fuser Unit Counter (U )
Clear Fuser Unit Day Counter (U)

300K Maintenance Schedule

300K Transfer Section:
Replace Secondary Transfer Belt Kit (MX-230B2)
Clean ID/Registration Sensors.
Sim 24-04 Clear TC2 Belt Counter
Clear TC2 Belt Range & Day Counters.

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 Coin Vend Interface

All MX series machines have a coin vend interface located on the PCU Main PWB. The vending device activates
various signals to indicate paper sizes and operation.

Because of additional functionality, the interface connector has been changed from 12 to 16 pins.

Connector Manufacture: JST

Connector Type PND Series
Connector Part Code (Wire Side) PNDP-16V-Z

Before connecting a third party auditor, the device should confirm to the following:-

1. The auditor interface should be optically isolated from the copier.

2. The device should be Power Supply Unit independent.
3. The device power supply unit should be a plug top adapter, not internal.
4. The plug top adapter should have a reinforced insulation barrier.
5. The audit device MUST hold a CE Mark.

To enable coin vend function, test simulation 26 –03 should be set as required:-

Insufficient money during copy job The specified

The specified quantity
quantity is
is completed.
Diagnostic Black/Colour Colour completed.
Remainder of money
Setting (No money (Remainder of money No money
is left
remaining) left) remaining
Condition 1 Condition 2 Condition 3 Condition 4
MODE 1 Operation 1 Operation 2 Operation 2 Operation 1
MODE 2 Operation 1 Operation 1 Operation 2 Operation 1
MODE 3 Operation 1 Operation 3 Operation 2 Operation 3

OPERATION 1 Wait for auto clear setting time

(Default 60sec – can be changed by the system setting)

OPERATION 2 Auto clear is not made.

OPERATION 3 Setting is immediately cleared.

Cont.

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 Coin Vend Interface

Connector Signals:
Pin No. PCU PWB (CN17)
1 + 24v Out
2 GND Out
3 CV_B/W_COPY In
4 CV_COUNT Out
5 CV_START Out
6 CV_CA Out
7 CV_COLOUR_ COPY In
8 CV_COLOUR1 Out
9 CV_STAPLE Out
10 CV_COLOUR0 Out
11 CV_DUPLEX Out
12 5v Out
13 CV_SIZE0 Out
14 CV_SIZE1 Out
15 CV_SIZE2 Out
16 CV_SIZE3 Out

Colour Signal:
Colour Mode 1 Colour Mode 2
Colour Mode
(CL-COLOR0) (CL-COLOR1)
B/W 0 0
Full Colour 1 1
Others
0 1
(Single/Two Colour)

Paper Size Signals:

SIZE3 SIZE2 SIZE1 SIZE0 PAPER SIZE
0 0 0 0 NIL
0 0 1 0 A4
0 0 0 1 A3
1 0 1 1 A3W
0 0 1 1 LT
0 1 0 0 B4
0 1 0 1 LG
0 1 1 0 WLT
0 1 1 1 INV
1 0 0 0 B5
1 0 1 0 A5
1 0 0 1 EXTRA

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 Product Key Registration
Procedure:

1. Make a note of the Copier Serial Number upon which the option is to be installed.

The serial number can be obtained from the following menu:-

Custom Settings – Admin Authentication (Password) – Product Key – Serial Number

2. Make a note of the Application number from the front of the option Operation Manual.

3. Access the following URL, with the user name and password indicated

https://dse-pub.sharp.co.jp/key/

User Name: keyuser

Password: key000323

4. Select your region (UK).

5. Register the option(s) against the Sharp Copier Serial Number by completing the following Web form.

As shown, multiple options can now be registered at the same time:-

Note: When inputting the data, please ensure that the prefix letter of the Application number is entered in
UPPERCASE. Also, if the machine serial number ends in X or Y, that must also be entered in UPPERCASE.

6. Click Send.
The Product Activation Key(s) will then be displayed. Also, an E-mail confirmation will
be sent to the E-Mail address of the dealer representative.

Enter the Product Key and enable the option(s) from within the following menu:-

Custom Settings – Admin Authentication (Password) – Product Key

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 Firmware Upgrade
USB Device:

1. Insert the USB memory device containing the firmware file into the main USB Port.
2. Enter Simulation 49-01.
Note: “If no USB device is detected, an error message will be displayed.
3. Using the LCD screen, browse and select the correct firmware file.

4. The current and the new firmware version to be updated will be shown within
the display:

5. Select the required firmware that requires updating (example shown: Config & ICU Boot).
Press Execute & Yes to commence the update.
Note: If all firmware (including peripherals) require updating, select ALL

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 Firmware Upgrade

6. Firmware update progress (and remaining time) should now be displayed:-

7. Once the firmware update has completed successfully, click OK (MFP should reboot).

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 Firmware Upgrade
Firmware update is complete.
Network (Web Page)
1. Open a web browser and enter the following URL :-

http://ipaddress/service_login.html or
http://ipaddress/service_account.html

Example: http://192.168.0.1/service_login.html

2. To access the Service Webpage, enter the “Service” Username and Password.
Click Login:-

Default Username: service

Password: service

Note: If User Authentication is enabled, open the device webpage and login by selecting “Service”
from the drop down menu and entering the service password:-

3. When the service webpage opens, click Update of Firmware.

4. Click Browse to navigate to the location of the updated firmware file and select
Open.

5. Press Execute to start the firmware update.

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 Firmware Upgrade

Note: Once the machine has entered “service download mode”, the update will
Commence and the progress be displayed

6. When the firmware upgrade is complete, click Reboot to execute a remote restart
Of the machine

Firmware Upgrade is Complete

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 Firmware Recovery Procedure

In the event of a power failure during a firmware update or HDD failure, the machine may fail to reboot because of
corrupted firmware. In this case the SD card containing the correct BOOT program will have to be replaced,
firmware will then have to be recovered using the CN method.

Firmware Recovery Procedure:

To enter the CN firmware recovery method, turn ON the UPDATE DIP-SW on the MFP PWB

The following five keys are used for executing functions when in the CN Update mode

UP key BACK key

DOWN key MENU key OK key

1. Insert the USB memory containing the firmware into the USB port

2. Turn on the power

3. Check to confirm the machine starts booting (It takes more than
10 seconds to display the menu)

Display when Booting is complete

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 Firmware Recovery Procedure

4. Select update from USB memory by using the “MENU” and “BACK” keys

5. Press the “OK” key, the firmware file saved on the USB memory key is retrieved, and the file selection
menu is displayed

6. Select the target firmware file using the “UP” and “DOWN” keys. When the correct file is displayed select
the “OK” key, the selected firmware file will be read. Once read the update procedure will continue

• The abbreviated name of the firmware which is under update should appear in the upper right corner of
the display
• During the update process, the display may flash instantaneously. It is normal operation

7. Check the update results of all firmware files by using the “UP” and “DOWN” keys

Update Successful Update not Executed Update Failed

8. Turn off the power

9. Turn OFF the UPDATE DIP-SW on the MFP PWB

10. Turn on the machine ensuring BOOT animation is displayed and the “Copying is enabled” is displayed

Firmware Recovery is Complete

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 e-Manual Update Procedure

Note: The size of each file is very large.

1. Download all files from the Tech-web site

2. Unzip the all files on the same folder, and then run Restoration File (exe file). This will give you a
.UAR file. Load this onto the Root of your USB memory device.
3. Insert the USB memory device into the machine and ensure the USB logo is displayed
4. Enter simulation mode and enter SIM49-3
5. Select latest e-manual version to install

28 Document Solutions After Sales Service

 e-Manual Update Procedure
6. The current and Update version should be displayed

7. Select Execute and then Yes

8. Allow the Update to completely download before touching OK to finish

9. Once complete, check e-manual version in SIM 22-5

29 Document Solutions After Sales Service

 Firmware and Printer Driver Revision
Firmware:

MX2640N – MX3140N – MX3640N

Firmware Version
ICUM Main 01.20.A2
ICUM Boot Main 01.20.A2
EOSA 02.03.A2
ICU Main 01.20.A2
ICU Boot Main 01.01.A2
PCU 02.02.A2
SCU 01.00.A2
Saddle Finisher (MX-FN10) 01.11.02
Inner Finisher (MX-FN17) 01.07.03
Punch Main 01.02.02
Fax Main (MX-FX11) 01.01.G1
Desk 02.00.G1
LCC 01.00.A1
ACU (MX-EB11) 01.00.A2
E-Manual 01.10.A2
Watermark Data 01.00.00
Data Security Kit (MX-FR41U) T.B.D.

Print Driver:
Windows 32bit OS Windows 64bit OS
Driver
2008, XP, 2003, Vista, Win 7, Win 8 XP, 2003, Vista, 2008, Win 7, Win8
PCL6 07.00.05.28 07.00.05.28

PS 07.00.05.30 07.00.05.30

PPD 1.5.0.6 1.5.0.6

XPS* 01.03.37.01 01.03.37.01

For the latest Firmware and Print Driver version(s), please refer to Sharp Technical Website

www.tradenet.sharp.co.uk/tech

30 Document Solutions After Sales Service

 Simulation Codes
The following pages contain information regarding test simulations. For a detailed description for each test
simulation, please refer to the MX2610N – MX3110N Service Manual.

Copier Simulation Entry Method

Double click “HOME” key (Total Count/toner Quantity Display screen will appear)

Touch “VER” display

section. 10 key input
mode screen will appear

Input

31 Document Solutions After Sales Service

 Simulation Codes

1 Scanner Self Test

10 Toner Motor Operation / Test
1 Scanner operations test 1 Toner motor operation check
2 Scanner sensor check
5 Scanner unit and control circuit check
13 Clear / Cancel
2 RSPF Self Test -- Trouble cancel (U1 trouble)
1 SPF ageing test.
2 SPF sensor check 14 Clear / Cancel
3 SPF output check (motor, clutch, solenoid) -- Trouble cancel (H3, H4, H5 trouble)

3 Finisher Operation / Test 15 LCC Clear / Cancel

2 Finisher sensor check. -- LCC Trouble cancel (U6 trouble)
3 Finisher output check (motor, clutch, solenoid)
10 Finisher adjustment
16 Clear / Cancel

4 Desk/ LCC Operation / Test -- U2 trouble cancel

2 Desk sensor check

3 Desk output check
17 Clear / Cancel
5 Desk clutch operation check -- PF trouble cancel

5 Lamp Operation / Test 21 Maintenance Cycle Configuration

1 LCD/LED test 1 Maintenance cycle setting
2 Heater lamp load check
3 Copy lamp check
4 Discharge lamp check
22 Data Output / Check
1 Counter data display
6 System Load Operation / Test 2 Jam/trouble counter display
3 Jam history data display
1 Feed output check 4 Trouble code history data display
2 Fan load check 5 ROM version display
3 Transfer operation check 6 Data print mode
6 Fusing separation check 8 Document feed and output counter display
90 Set Mirror to Lock Position 9 Paper feed counter display
10 Machine system display configuration
7 Device Aging Operation / Test 11 Fax counter display
12 RSPF jam history display
1 Ageing test setting 13 Process cartridge counter display
6 Interval ageing cycle timer set up 14 Status of Toner cartridge
8 Warm up time display setting 18 User Data Delete History
9 Printing colour select mode (colour) 19 Network scanner counter display
12 Document reading setting (ageing) 25 Usage Estimator data display
40 Error Code List and Contents
90 System setting list print
8 High Voltage Operation / Test
1 Developer bias setting and output
2 MHV/Grid setting and output 23 Print Data Output
6 Transfer setting and output 2 Print jam/Trouble data print mode
80 Data print mode (paper feed)
9 Duplex Operation / Test
2 ADU sensor check
3 ADU load & output check

32 Document Solutions After Sales Service

 Simulation Codes

24 Data Counter Clear 40 Bypass Operation / Adjustment

1 Jam/trouble counter clear 2 Bypass tray width adjustment
2 Paper feed counter clear 7 Bypass tray width detection manual setting
3 Document feed & output counter clear
24 Data Counter Clear cont….. 41 OSS Operation / Adjustment
4 Maintenance counter clear 1 Document sensor operation check
5 Developer counter clear 2 Document sensor output setup
6 Copy Counter clear 3 Document sensor output display
9 Print & other counter clear
10 Fax counter clear
43 Fuser Setting
15 Network scanner counter clear
25 Usage Estimator data display 1 Fuser temperature setup (Paper)
35 Toner Cartridge Use Status data clear 4 Fuser temperature. setup for each mode
20 Fuser temperature. correction for low
temperature & humidity
25 DV Auto Adjustment / Monitor
21 Fuser temp correction for high temperature &
1 Toner sensor output monitor (Process drive) humidity
2 Auto developer adjustment setting 22 Perform L/L correction for fuser temperature
setting
4 Operation data of toner supply quantity
23 Perform H/H correction for fuser temperature
5 Display toner correction data
setting
24 Fuser temperature reset
26 Device Configuration 31 Check operation of web cleaning (36 only)
1 Right Tray setup 32 Force web cleaning at job end (36 only)
2 LCC setup
3 Auditor setup
5 A3 Total/Maintenance counter setup
44 Process Control
6 Destination setup 1 Process control mode setting
7 Machine ID setup 2 Process control Gain Adjustment
10 Network scanner trial mode setup 4 Process control initial density setup
18 Toner save operation 6 Process control correction (force)
30 CE mark control setup 9 Process control data display
32 Specifications for fusing cleaning operation 12 DM data, patch/base data display
35 Trouble memory mode setting 13 Image density set-up (colour)
38 Engine life over setting (Developer) 14 Fuser temp.& humidity output data
41 Pamphlet mode AMS operation 15 OPC drum idle rotation
49 Copy speed mode setup (Postcard) 21 Half tone process control registration
50 Function setting (B/W reverse, colour mode, 22 Half tone process control density patch result
finisher) 24 Half tone correction data result display
51 Specifications for Serial Port operation (For PCI) 25 Initial half tone correction data display
52 Blank paper count mode setting 26 Half tone process control correction execution
53 Enable/Disable auto colour calibration 27 Half tone process control correction data clear
65 Finisher alarm set-up (stapled sheets) 28 Process control timing (On/Off) setting
69 Toner near end setting Enable/disable half tone correction during each
29
71 Web browsing trial mode setup job
73 Poster enlargement image loss adjustment 31 OPC drum position adjustment
74 OSA trial mode set-up 37 Image density correction setting
78 Remote panel operation password setting 43 DV unit installation monitor
79 Enable/Disable user data delete result 61 Set Calibration data of colour image density
sensor
62 Process control execution conditions
30 Sensor Operation / Test
1 Main unit sensor check
2 Tray sensor check (main)

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 Simulation Codes

46 Copy & Image Density Adjustment 48 Magnification & Motor Adjustment

1 Magnification ratio adjustment
1 Colour copy density adjustment
5 Motor speed adjustment (Scanner & SPF)
2 B/W copy density adjustment
6 Motor speed velocity adjustment
4 Colour scanner density adjustment
5 B/W scanner density adjustment
8 Colour scanner balance adjustment 49 Firmware Update
9 RSPF exposure adjustment
1 Firmware Upgrade Program
10 Engine colour balance manual adjustment
3 E Manual Update Program
(Individual EXP)
5 Watermark update
16 Engine balance manual adjustment B/W
19 B/W auto exposure mode setup
21 Engine colour balance manual adjustment (All 50 Image Position Adjustment
EXP)
1 Lead edge/copy position adjustment
23 Engine maximum density adjustment
2 Lead edge/copy position adjustment value
(enable/disable)
(Calculation)
24 Engine half tone auto adjustment
5 Printer lead edge adjustment
25 Single colour mode colour balance set-up (copy)
6 RSPF Lead edge/copy position adjustment
26 Single colour mode colour balance adjustment
7 RSPF Lead edge/copy position adjustment value
27 Coefficient (Black edge) gamma set-up
10 Print off-centre adjustment (K)
30 Sub scanning resolution adjustment
12 Original off-centre adjustment
32 Document background density auto mode
20 Colour Image registration adjustment (Main
36 2-colour mode adjustment (Red, Black)
Scan)
37 B/W image create adjustment
22 Auto colour registration & drum phase
38 Adjust black component colour mode
adjustment
39 Fax Image send sharpness adjustment
24 Auto registration & drum data display
40 Fax mode exposure adjust (All modes)
27 Image loss adjustment (Fax/Scanner mode)
41 Fax mode exposure adjust (Normal)
28 Service adjustment (OC/SPF image position)
42 Fax mode exposure adjust (Fine Text)
43 Fax mode exposure adjust (Super Fine)
44 Fax mode exposure adjust (Ultra Fine) 51 Resist Roller Adjustment
45 Fax mode exposure adjustment (600dpi) 1 Transfer voltage ON/OFF timing adjustment
46 Fax mode exposure adjustment (RGB Rip) 2 Resist roller adjustment
47 JPEG compression rate setting (Copy/Scanner –
Push scan)
51 Gama adjustment for copy in heavy paper mode 53 Document Feeder Adjustment
and image process mode 6 SPF document tray size adjustment
52 Copy calibration data clear 7 SPF document tray size adjust value set
54 Engine colour balance adjust (Dither) 8 RSPF scanning position adjustment
55 Drop out colour adjust (image send mode)
58 Copy mode pseudo resolution (smoothing 55 MFP Data Setting
process)
59 Copy mode pseudo resolution image process adj 1 Engine Control Operations (Soft SW)
60 Sharpness adjustment colour auto copy mode 2 Scanner Control Operations (Soft SW)
61 Adjust area separation recognition level 3 Controller Control Operations (Soft SW)
62 Judgement level adjustment
63 Copy low density adjustment 56 MFP Data Import / Export
65 Used to set the colour correction table
66 Adjust watermark reproduction capability 1 Transfer data execute
74 Copy/Printer colour balance adjustment 2 EEPROM, SD Card & HDD backup to USB
90 Process operation of high-compression PDF 3 Document filing backup to USB
images 4 Job log data backup to USB
91 Adjust reproduction of black text 5 Import SIM22-06 data to USB
11 Copy SD card data to HDD
12 Copy SD card data to HDD

34 Document Solutions After Sales Service

 Simulation Codes

60 Memory Operation / Test 66 Fax Operation / Adjustment

1 Check memory operation (read/write) of MFP 1 FAX Soft SW setting (2-99)
2 Country code default set (FAX)
3 FAX PWB controller memory check
61 LSU Adjustment 4 FAX signal line check (Max level)
5 FAX signal line check (Soft SW setting)
1 LSU test (Polygon motor & Laser detection check)
6 FAX check list print (confidential registration)
3 Laser power setting
7 FAX memory printout (all data)
4 LSU image skew adjustment pattern
8 FAX voice message setup
9 FAX signal (sound) line check (Soft SW setting)
62 HDD Operation / Test 10 FAX all memory clear
11 Voice signal check (line & speaker 300bps - Max)
1 HDD and SD card format (FAT32)
12 Voice signal check (line & speaker 300bps SSW)
2 HDD partial read/write check
13 Register dial number for Sim 66-14/15/16
3 HDD read/write check (All)
14 Adjust & check the time dial pulse (10bps)
6 Smart (HDD) self diagnostics test (E7-03)
15 Adjust & check the time dial pulse (20bps)
7 Smart (HDD) self diagnostics error log
16 Adjust and check the send level DTFM signal
8 HDD and SD card format (excluding system &
17 Select DTFM signal to send to line (Max level)
operation manual area)
18 Select DTFM signal to send to line (Soft SW)
10 Used to delete the Job Log data
21 Print various registration information
11 Used to delete the Document Filing data
22 Set the sound volume of the handset
12 Enable/Disable auto format for HDD trouble
24 Fast save data clear
13 HDD format (Operation Manual and Watermark
29 FAX address book clear
data area only)
30 Tel/LIU sensor status check
14 Delete document filing management data
31 ON/OFF setting of each output port (Tel/LIU)
15 Convert setting data for Doc filing reprint
32 Received data check
20 Check operation of mirroring HDD
33 Busy Tone/CNG/CED/FNET/DTMF detect signal
check
63 CCD Operation / Adjustment 34 Communication time display
1 Shading correction data display 36 Check Send/Receive from modem controller
2 Shading correction execution (force) 39 Check Destination saved in FAX EEPROM
3 CCD gamma & colour balance auto adjustment 42 Rewrite PIC program installed on FAX box
4 SIT chart patch density display 43 Write program & adjustment values to PIC
5 CCD gamma & colour balance setup (Default) installed on FAX
6 Print engine colour balance (chart reading) 61 Display the FAX related soft SW (151-250)
7 Standard target colour calibration set-up 62 Import FAX data to USB
(Service)
8 Standard scanner target default (Service Mode) 67 Printer Board Operation / Adjustment
11 Colour Balance setting (Factory Mode).
17 SRAM Clear / Reset
64 Self Test Print 24 Printer colour balance auto adjustment
25 Printer colour balance manual adjustment
1 Self print test (Colour mode) 26 Standard target select of printer half tone auto
2 Engine colour balance patch print mode adjustment
4 Printer self print test (256 gradations) 27 Scanner target of printer calibration setup
5 Printer self print test (PCL) (Service)
6 Printer self pint test (PS) 28 Standard target of printer colour calibration
7 Print adjustment pattern (SIM 46-21) (Service)
31 Printer calibration data clear
33 Printer screen gamma adjustment
65 LCD Operation / Adjustment
34 Engine maximum density adjustment
1 LCD touch panel adjustment 36 Printer low density adjustment
2 LCD touch panel adjustment display 45 Adjust printer image filter and trapping
5 Operation panel key input check 52 Printer Gamma default adjustment
54 Printer colour balance adjust

35 Document Solutions After Sales Service

 Trouble Codes

A0 E7
01 PCU ROM error 24 LSU LD driver error (K)
02 SCU ROM error 25 LSU LD driver error (C)
04 ACU/ACRE ROM error 26 LSU LD driver error (M)
05 ACU/ACRE Firmware error 27 LSU LD driver error (Y)
10 Colour Profile error 28 LSU-PCU connection error
11 Firmware Version Discrepancy (MFP-PCU) 29 LSU ASIC frequency error
14 MFP-CPU Firmware inconsistency 42 Image data trouble (Scanner expansion PWB)
15 DSK Boot and program firmware error 46 Data decode error (Scanner expansion PWB)
16 Energy save data error (SD Card) 48 Scanner expansion PWB ASIC memory error
17 UI data & CPU firmware inconsistency 49 Watermark data error
20 MFP Firmware & EPROM Discrepancy 50 PCU PWB Firmware detection error
21 PCU Firmware & EPROM Discrepancy 55 PCU PWB information SUM error
22 SCU Firmware & EPROM Discrepancy 60 MFP PWB Firmware detection error
61 Error between MFP & PCU PWB’s
C1 65 MFP EEPROM sum check error
80 MFP-SCU PWB communication error
10 Main charger trouble (BK) 89 MFP CPU and NIC communication error
14 Main charger trouble (Colour) 90 MFP-PCU PWB communication error
91 FAX reception image data error
C4 92 Copy image data error
93 Copy, image send, filing, print image data
00 PTC trouble process error
94 Image import file data process error
95 Printer PWB DIMM memory check error
CE 96 MFP PWB DIMM memory check error
00 Network communication error AO LSU LD PWB EEPROM R/W error (K)
01 Network card is not installed or defective A1 LSU LD PWB EEPROM R/W error (C)
02 FTP or mail server is not found A2 LSU LD PWB EEPROM R/W error (M)
03 Specified server does not correspond during A3 LSU LD PWB EEPROM R/W error (Y)
transmission
04 Invalid account/password (FTP server)
EE
05 Invalid directory entered (FTP server)
06 Specified mail server (POP3) is not found EC Auto toner density adjustment error
07 Invalid server account or password EL Auto toner density adjustment error
08 The specified mail server (POP3) suspends (Overtoned)
response EU Auto toner density adjustment error
(Undertoned)

E7 F1
01 MFP image data error 00 Finisher PCU communication error
02 HDD trouble with mirroring kit 03 Finisher exit roller lift operation trouble
03 HDD trouble/mirroring kit error 08 Finisher staple shift motor trouble
04 HDD-ASIC error 10 Finisher staple motor trouble
07 SD Card error 11 Finisher grip motor trouble
10 Shading trouble (Black level) 15 Finisher paper exit tray lift motor trouble
11 Shading trouble (White level) 19 Finisher paper alignment motor lock (front)
14 CCD-ASIC error 20 Finisher paper alignment motor lock (rear)
20 LSU laser detection error (K) 21 Finisher fan motor trouble (Bridging Unit)
21 LSU laser detection error (C) 31 Finisher saddle motor trouble
22 LSU laser detection error (M) 32 Communication error (finisher-punch unit)
23 LSU laser detection error (Y) 33 Punch unit shift operation trouble.

36 Document Solutions After Sales Service

 Trouble Codes

F6
F1
00 MFP-Fax communication trouble
34 Punch operation trouble. 01 Fax board EEPROM read/write error
36 Punch paper edge detection error 04 Fax modem operation trouble
37 Finisher data backup RAM error 21 TEL/LIU PWB & Fax soft switch error
38 Punch data backup RAM error 30 Access error to 1-chip on Fax board
39 Punch paper dust sensor error 97 Fax PWB incompatibility trouble
41 Saddle paper positioning trouble 98 Fax PWB & Destination information error
43 Saddle alignment operation trouble
45 Saddle staple trouble
47 Saddle paper transport motor trouble F9
50 Main unit-Finisher combination error
91 Communication error (MFP-Printer)
92 Printer PWB hardware error
F2
22 Discharge lamp trouble (K) H2
23 Discharge lamp trouble (C)
00 Thermistor open trouble (TH_UM_AD2).
24 Discharge lamp trouble (M)
01 Thermistor open trouble (TH_LM).
25 Discharge lamp trouble (Y)
02 Thermistor open trouble (TH_US).
39 Process thermistor trouble (MFT)
03 Thermistor open trouble (TH_UM_AD1)
40 Toner empty sensor trouble (K)
41 Toner empty sensor trouble (C)
42 Toner empty sensor trouble (M) H3
43 Toner empty sensor trouble (Y)
00 Fuser high temperature (TH_UM)
45 Colour image density sensor trouble
01 Fuser high temperature (TH_LM)
49 LSU thermistor trouble
02 Fuser high temperature (TH_US)
50 Drum phase sensor trouble (K)
51 Drum phase sensor trouble (Colour)
58 Process humidity sensor trouble H4
64 Toner supply operation trouble (K)
00 Fuser low temperature (TH_UM_AD2)
65 Toner supply operation trouble (C)
01 Fuser low temperature (TH_LM)
66 Toner supply operation trouble (M)
02 Fuser low temperature (TH_US)
67 Toner supply operation trouble (Y)
70 Improper toner cartridge detection (K)
71 Improper toner cartridge detection (C) H5
72 Improper toner cartridge detection (M)
01 5 continuous times POD1 not reached jams
73 Improper toner cartridge detection (Y)
74 Toner cartridge CRUM error (K)
75 Toner cartridge CRUM error (C) H7
76 Toner cartridge CRUM error (M)
10 Fuser low temperature trouble
77 Toner cartridge CRUM error (Y)
(TH_UM_AD2)
78 Image density registration sensor trouble (K)
11 Fuser low temperature trouble (TH_LM)
91 High density process control HV error (K)
92 High density process control HV error (C)
93 High density process control HV error (M) L1
94 High density process control HV error (Y)
00 Scanner feed trouble

F3 L3
12 Tray 1 lift operation trouble (main unit) 01 Scanner return trouble
22 Tray 2 lift operation trouble (main unit)

37 Document Solutions After Sales Service

 Trouble Codes

L4
02 Paper feed motor lock trouble
U2
03 Fuser motor lock trouble 81 SCU PWB EEPROM check sum error
04 Developer motor trouble (K) 90 PCU PWB EEPROM read/write error
05 Developer motor trouble (CMY) 91 PCU PWB EEPROM check sum error
06 Transfer unit lift trouble
07 Transfer belt motor trouble
11 Shift motor trouble U6
12 Secondary transfer separation trouble 00 Paper feed desk (tray 3 & 4) communication
16 Fusing pressure release trouble trouble (PCU)
31 Paper exit cooling fan trouble 01 Tray 1 lift motor trouble (Desk)
32 Power cooling fan trouble 02 Tray 2 lift motor trouble (Desk)
34 LSU cooling fan trouble 09 LCC lift motor trouble
35 Fusing fan trouble 10 Desk paper feed motor trouble
43 Paper exit cooling fan 3 trouble 20 LCC communication trouble
50 Process fan trouble 21 LCC transport motor trouble
51 Process fan 2 trouble 22 LCC 24v power abnormality
50 Desk incompatibility
L6 51 LCC incompatibility
52 PCU PWB Paper feed desk communication
10 Polygon motor trouble (LSU) trouble

U7
L8
50 MFP PWB Vendor machine communication
01 Full wave signal is detection error
51 Vendor machine error
20 MFP – LSU Motherboard comms error

UC
PC
02 CPT-ASIC abnormality
-- Personal counter not installed 20 DOCC – ASIC abnormality

U1
01 Battery trouble

U2
01 MFP EEPROM read write error
05 Account management data/HDD internal
authentication DB table error
10 MFP SRAM user authentication error
11 MFP SRAM EEPROM check sum error
24 MFP SRAM memory user authentication
check sum error
30 Serial number discrepancy (MFP-PCU)
40 SD card system storage data area error
41 HDD system storage data area error
42 Machine adjustment data error
50 HDD user authentication data error
60 Watermark check error
80 SCU PWB EEPROM read/write error

38 Document Solutions After Sales Service

 Jam Cause Codes
Main Body Sensor Location:

Code Content Code Content

Main cassette paper JAM (CPFD1 not CPFD1 not-reached JAM (main cassette 2
TRAY1 CPFD1_N2
reached jam) feed paper)
CPFD1 not-reached JAM (Desk upper CPFD1 not-reached JAM (Desk lower stage
CPFD1_N3 CPFD1_N4
stage feed paper) feed paper)
CPFD2 not-reached JAM (main cassette CPFD2 not-reached JAM (Desk upper stage
TRAY2 CPFD2_N3
2 feed paper) feed paper)
CPFD2 not-reached JAM (Desk lower Manual feed tray paper feed JAM (PPD1
CPFD2_N4 MFT
stage feed paper) not reached)
PPD1 not-reached JAM (cassette 1 feed PPD1 not-reached JAM (Main cassette 2
PPD1_N1 PPD1_N2
paper) feed paper)
PPD1 not-reached JAM (Desk upper PPD1 not-reached JAM (Desk lower stage
PPD1_N3 PPD1_N4
stage feed paper) feed paper)
PPD1 not-reached JAM (ADU refeed PPD2 not reached JAM (Main cassette feed
PPD1_NA PPD2_N1
paper) paper)
PPD2 not reached JAM (Main cassette 2 PPD2 not reached JAM (Desk upper stage
PPD2_N2 PPD2_N3
feed paper) feed paper)

39 Document Solutions After Sales Service

 Jam Cause Codes
Code Content Code Content
PPD2 not reached JAM (Desk lower PPD2 not reached JAM (Manual feed tray
PPD2_N4 PPD2_NM
stage feed paper) feed paper)
PPD2 not reached JAM (ADU refeed
PPD2_NA POD1_N POD1 not-reached JAM
paper)

POD2_N POD2 not-reached JAM POD3_N POD3 not-reached JAM

APPD1_N APPD1 not-reached JAM APPD2_N APPD2 not-reached JAM

CPFD1 Remaining JAM (Main cassette CPFD1 Remaining JAM (Main cassette 2
CPFD1_S1 CPFD1_S2
paper) feed paper)
CPFD1 Remaining JAM (Desk upper CPFD1 Remaining JAM (Desk lower stage
CPFD1_S3 CPFD1_S4
stage feed paper) feed paper)
CPFD2 Remaining JAM (Main cassette 2 CPFD2 Remaining JAM (Desk upper stage
CPDD2_S2 CPFD2_S3
feed paper) feed paper)
CPFD2 Remaining JAM (Desk lower stage
CPFD2_S4 PPD1_S1 PPD1 Remaining Jam (Main cassette paper)
feed paper)
PPD1 Remaining JAM (Main cassette 2 PPD1 Remaining JAM (Desk upper stage
PPD1_S2 PPD1_S3
feed paper) feed paper)
PPD1 Remaining JAM (Desk lower stage PPD1 Remaining JAM (Manual feed tray
PPD1_S4 PPD1_SM
feed paper) feed paper)
PPD1 Remaining JAM (ADU reefed
PPD1_SA PPD1_S2 PPD2 Remaining Jam (Main cassette paper)
paper)
PPD2 Remaining JAM (Main cassette 2 PPD2 Remaining JAM (Desk upper stage
PPD2_S2 PPD2_S3
feed paper) feed paper)
PPD2 Remaining JAM (Desk lower stage PPD2 Remaining JAM (Manual feed tray
PPD2_S4 PPD2_SM
feed paper) feed paper)
PPD2 Remaining JAM (ADU reefed
PPD2_SA POD1_S POD1 remaining JAM
paper)
POD2_S POD2 remaining JAM POD3_S POD3 remaining JAM

APPD1_S APPD1 remaining JAM APPD2_S APPD2 remaining JAM

CPFD2 JAM (Desk communication
PPD2_PRI PPD2 Jam CPFD2_DESK
abnormality detection)
PPD2 JAM (Finisher communication
PPD2_FIN
abnormality detection)

R.S.P.F. Sensor Location:

40 Document Solutions After Sales Service

 Jam Cause Codes
Code Content Code Content

SPPD1_N SPPD1 not reached JAM SPPD2_N SPPD2 not reached JAM

SPPD3_N SPPD3 not reached JAM SPPD4_N SPPD4 not reached JAM

SPPD2_NR SPPD2 reverse not reached JAM SPPD1_S SPPD1 remaining JAM

SPPD2_S SPPD2 remaining JAM SPPD3_S SPPD3 remaining JAM

SPPD4_S SPPD4 remaining JAM SPPD2_SR SPPD2 reverse remaining JAM

PPD2 JAM (Finisher communication error

SPSD_SCN Exposure start notification timer end P_SHORT
detection)

SDFS_S Paper JAM ICU_REQ ICU factor stop JAM

STOP_JAM Emergency stop JAM

Desk Sensor Location:

41 Document Solutions After Sales Service

 Jam Cause Codes
Code Content Code Content
DPFD1 Not-reached JAM (Desk 2 feed
TRAY3 Cassette 3 (Desk 1) paper feed JAM DPFD1_N4
paper)
DPFD1 Remaining JAM (Desk 1 feed
DPFD1_S3 DPFD1_S4 DPFD1 Remaining JAM (Desk 2 feed paper)
paper)
DPFD2 Remaining JAM (Desk 2 feed
DPFD2_S4 TRAY4 Cassette 4 (Desk 2) paper feed JAM
paper)

Inner Finisher Sensor Location:

Code Content Code Content

FPPD1_N Inlet port not-reached JAM FPPD1_S Inlet port remaining JAM

FPDD_S Bundle exit remaining JAM FIN_TIME Early reaching JAM

FSTPD_S Paper exit remaining JAM FSTPLJ Staple JAM

42 Document Solutions After Sales Service

 Repair Hints
MFP PWB Memory Locations

1 2
4
3

7 6

1 SD Card Memory Stores MFP PWB program data, fax image data and font data (4GB)
2 DIMM Memory 1 Image memory for MFP PWB (DDR 2GB 800MHz)
3 DIMM Memory 2 Not Used
4 DSK Flash Memory Stores the DSK program data
5 Printer Flash Memory Stores the printer program data
6 DIMM Memory 3 Memory for the printer (DDR 1GB 800MHz)
7 DIMM Memory 4 Memory for XPS (DDR 1GB 800MHz)

43 Document Solutions After Sales Service

Repair Hints

44 Document Solutions After Sales Service