5.2 must be relevance with 3.

Chapter 5

Concluding Statements
5.1 Summary:

It is a great pleasure to have practical exposure to the City Bank Ltd RFC- collection department.
Without practical knowledge via academic knowledge, it is not possible to compare the academic
knowledge & practical knowledge with each other. During the practical orientation period, it is
observed that function of collation front end which helps me a lot to be a professional banker in
near future. As it’s a process to make the payment by the customers, there are some rules and
regulations to do the job. But the fact often does not meet the rules given. Collection Unit’s
responsibility will start from the time an account becomes delinquent until it is regularized by
means of payment or closed with full payment amount collected. The goal of the collection
process is to obtain payments promptly while minimizing collection expense and write-off costs
as well as maintaining the customer’s goodwill by a high standard of service. Collection also
protects the assets of the bank. This can be achieved by identifying early signals of delinquency
and thus minimizing losses. The customers who do not respond to our service oriented collection
efforts represent a financial risk to the institution. The Collector’s role is to collect so that the
institution can keep the loan on its books and does not have to write-off / charge off. Sometimes,
a simple solution can be all that is required to get a debt current. Holding patient to listen to the
customers and result win-win situation for both bank and the customer is the target of the
collection unit. It’s a scientific process rather than only some rules and regulation to manage the
customers.

5.2 Suggestions Addressing the Challenges Identified:

 The Retail Finance Center (collection department) should be as careful as possible

about recording the customers information so that customers do not slip when collect
the loan.
 The Bank should not finance to that people who are not actually capable of providing
the loan installments in a very sound manner. The Bankers must be aware about this
unwanted happening..
 To deal with client, employee should have increased negotiating power, convincing
power, motivation power which is very important to work in collection department
 The bank should try to arrange more training programs to the employee of collection
department. Quality training will help the officials to enrich them with more recent by
providing quality service and do the collection job more efficiently.
 Chapter 6

Recommendation and Proposed

Improvement plans
6.1 Recommendation

 After analysis of all gathered information and other relevant documents, CBL should
carefully consider following matters.
 At present CBL perform business activities through 86 of its branches but they should
open more branches in order to reach to more customers.

 Account opening procedure is too much critical but it should be easier otherwise people
will reluctant to open an account with CBL.

 Finally, heavy marketing and promotional campaign should be conducted to popularize

the retail banking activities.

 Bank should be fast in cash payment, and to clear a cheque.

 Still a number of customers are dissatisfied with charges and fees that is why bank should
consider it seriously.

 Customer service should be more smart and fast.

 Card division should be more committed to deliver product on time.

 Should have 24 hour customer service facility

 ATM service of the bank is completely dissatisfactory that is why they should improve
ATM service.

 City Bank customers have access to the vast ATM network of DBBL and Q-cash booths
but transaction charge is too high that may be the vital cause to boost displeasure among
customers.

 City Bank Ltd. need to increase own ATM booth all over the country.
 6.2 Proposed Improvement Plan:

6.2 revent with 3.1

Existing Strategy Actions to be Office/Personnel Resource Expected

Problem/Weak (Mode of Taken/Proposed Involved (Who Requirements Concrete
Areas of the implementatio Solution will implement (Manpower Result/Outcom
Organization n or ways of and who will and Financial) e
as identified in addressing the benefit/affected
the AR problem) by the
Action/Solution)
1. Lack of Communicatio To identify Top management Financial, Communicatio
n number of and branch
communication n problem will
skills should clients and authority
HR Head and
be increased customers to be reduced if
engage with Executive
more
bank
Officer
customers and
clients are
gathered

2. Fake Fake To identify Mid-level Financial, Proper

documentation documents number of management and documents will
should be documents branch authority be found if
Vice
discouraged whether it is number of fake
President and
fake or not documents are
Executive
reduced
Officer
3. Recovering Recovery To identify Top management Financial, Bank’s
the loans should be number of recovery
maintained clients who should be in
HR Head
does not pay on control if
time clients are
responsible
4. Poor Infrastructures To identify Branch authority Financial, Infrastructures
infrastructures & machines number of Executive
& machines
& machines should be in machines Officer
good condition whether it is should be in
bad or not
good condition
if proper
measures are
taken
 Bibliography
References

References:
 https://www.thecitybank.com
 https://en.wikipedia.org/wiki/The_City_Bank
Appendix
ASIF IMTIAZ

Address : House # 2/2A , Road # 4,

DOHS Banani, Dhaka Cantonment, Dhaka 1206
Contact No. : +88-01798323404
E-mail : imtiazasif1995@gmail.com

Objective
To build a career as a successful professional at a reputed Institution.

Educational Qualification

Bachelor of Business Administration (BBA), American international university of

Bangladesh (2016 – Present)
Concentration in Marketing, HRM
Overall CGPA : 3.21 (on a Scale of 4)
Credit Completion : 138 Credits

Higher Secondary Certificate (HSC), BAF Shaheen College Tejgaon (2015)

GPA : 3.75 (on a Scale of 5)
Concentration : Science

Secondary School Certificate (SSC), BAF Shaheen School Kurmitola (2013)

GPA : 4.56 (on a Scale of 5)
Concentration : Science
Additional Activities and Information
 Fluent in reading, writing and speaking in both Bangla and English with exuberant
communication skills
 Capable of giving good presentation
 Efficient in using Microsoft Office, Microsoft Excel and Internet Browsing
 Experience of taking a lead and being a team player
 Confident to work in a multicultural environment

Current status:
Recently doing my 3 month internship program from The City Bank Limited which is going to be
completed on 15 December, 2019

Achievement

 Participated in a group case competition on ‘Warehouse Operations Management’

(organized by CILT Bangladesh Council) from AIUB and secured the championship award.
I also received a certificate of recognition from Chartered Institute of Logistics & Transport
(CILT) Bangladesh Council for my achievement.

Extracurricular academic activities:

Description Year Place

1. Attended a workshop on ‘Advanced Skill Development 2017 Dhaka
on Supply Chain Analysis based on MS Excel’
2. Visited the factory of JMI group of industry from AIUB 2018 Dhaka
to gain practical experience on supply chain management
3. Participated in a Poster Competition from AIUB 2018 Dhaka
Marketing Department
4. Participated in a quiz competition on ‘Basics of 2016 Dhaka
Accounting & Finance’ at AIUB
5. Attended a seminar on ‘Tourism and Hospitality 2019 Dhaka
Management’

Interest and Hobbies

 Swimming
 Cycling
 Travelling
 Listening music

Personal Information

Father’s Name : Group Captain Lutfor Rahman, Bangladesh air force (Retd.)
Mother's Name : Ayesha Siddiqua

Date of Birth : 12th August, 1997

Religion : Islam

Nationality : Bangladeshi

Marital Status : Single

References

Sakibul Huq Dr. Khondaker Sazzadul Karim

Asst. Manager, Corporate Division Associate Professor & Head of Department
IDLC Finance Ltd of Marketing, THM and IB faculty of Business
Email : sakibul@idlc.com Administration American International
Contact no: +88-01673-557080 University –Bangladesh (AIUB)
Email : kskarim1975@yahoo.com
Contact no : +88-01713061623