Interactive Voice Response (IVR) is

an automatic telephone system

technology that permits incoming
callers to access information via a
voice response system of pre
recorded messages without having
to talk to an agent, also on utilize
menu options via touch tone keypad
selection.
A simple IVR system only requires a
computer hooked up to a phone line
through a telephony board and
some IVR software. The IVR software
allows pre-recording of greetings
and menu options that a caller can
select using his telephone keypad.
IVR or Interactive Voice Response
may be a technology which allows
incoming callers to navigate a
telephone system before lecture a
person's operator. ... IVRs work with
DTMF tones — touch tones from a
telephone — and a few have voice
recognition or maybe AI to reply to
and route callers.
IVR enables the caller to urge
information from a database, enter
information into a database, or both.
The IVR System allows the caller to
talk through the phonephone system
which is connected to the pc system
to make a transaction or to urge
information from the company .
Increase first contact resolution
Increase customer service efficiency
Increase agent and company efficiency
Reduce operational costs
Increase professionalism
Increase customer satisfaction
Delights Customers.
Saves Time for Everyone.
Reduces Costs.
Improves Lead Conversion.
Provides a holistic customer view.
Improves the Brand/Customer
Relationship.
IVR Systems Helps Businesses Scale.
The best IVR system is that the ones
that are fully integrated with real-
time analytics, have the speech to
text and text to speech capabilities,
SMS options, extensive call routing,
call queuing, and maybe even a state-
of-the-art accounting platform.