Professional Documents
Culture Documents
Computer For Beginners: An Introduction To Basic Software and Hardware Troubleshooting
Computer For Beginners: An Introduction To Basic Software and Hardware Troubleshooting
INTRODUCTION Pg. 4
BASICS Pg. 4
TROUBLESHOOTING Pg. 5
PRINTERS Pg. 7
MONITORS Pg. 8
2
ROUTERS Pg. 24-25
NOTES Pg. 36
3
INTRODUCTION
This is not meant by any means to be the “be all ends all” booklet on PC troubleshooting.
However; what this will do is describe some very common issues facing Users such as
THE BASICS
To begin with we need to understand what exactly computer hardware is and what in the
world do we do with it. Simply put hardware is any part of the computer you can touch.
Computer hardware consists of interconnected electronic devices that you can use to
control the computer’s operation, input, and output. (The generic term device refers to
9 Always check the power cords and cable connections before doing anything else.
9 Inspect the ends of cables to make sure that wires are connected. This is
especially important if you are getting error messages such as “slow network
connection.”
9 It is ok to remove and re-plug in cables to make sure they are properly connected.
9 Is it turned ON?
4
THE UNIVERSAL TROUBLESHOOTING PROCESS
Write down as many symptoms as you can. This helps you to remember if you
Use the process of elimination. Virtually all problems with PC’s involve more
than one component. The difficulty is usually in figuring out which component is
responsible for the problem. The key is to make only one change at a time and then see if
the problem goes away. You will want to first check the most probable sources of the
problem and the things that are the easiest to change. Make use of components that you
know work.
3. Replace
4. Retest
5
HARD DRIVES
Most hardware problems are actually controller or software issues, particularly corrupted
system files or viruses. Hard drive performance degrades with time as the information
you are seeking gets spread all over the disk, a process called FRAGMENTATION. The
main symptom is head thrashing which causes the hard drive LED (light) on the front of
the system box to flash rapidly for long stretches of time. You can correct the problem
The two most common problems encountered with otherwise healthy hard drives are a
lack of sufficient free space and lost allocation space caused by turning the PC off while
its in windows application software, you should keep a minimum of 10% of your hard
drive space free at all times. Run SCANDISK to free up the lost space.
6
PRINTERS
Check to see if the printer is turned on. The “ready” button should be lit
Try turning the printer off, wait 10 seconds, then turn it back on
NOTICE: You must turn off your computer through the START menu rather than by
7
Turning Off Your Computer
1. Save and close any open files, exit any open programs, click the start button, and then
2. In the TURN OFF COMPUTER window, click turn off. The computer automatically
COMPUTER MONITOR
The monitor is a hardware device which physically connects to your video card. The
monitor allows information and current status to be visually outputted similar to a TV.
Like most TVs, the computer monitor has a CRT, or Cathode Ray Tube, which is found
inside the computer monitor as illustrated in the above picture. The CRT is the main
component and most expensive part within your computer monitor. Within the CRT are
8
three electron guns, Red, Green and Blue. Each of these guns streams a steady flow of
electrons, left to right, for each line of your monitor. As the electrons hit the phosphors
on the CRT, the phosphor will glow certain intensities. As a new line begins, the guns
will then begin at the left and continue right; these guns will repeat this process
sometimes thousands of times until the screen has been completely drawn line by line.
Once the phosphors on the CRT have been hit with an electron they will only glow for a
short period of time; because of this, the CRT must be refreshed, which means the
process will be repeated as explained above. If the video card's refresh rate is not set high
enough, you may encounter a flicker or a noticeable steady line scrolling from the top to
COMPUTER MOUSEC
Symptom
The mouse does not work at all, or you receive a message that
"Windows did not detect a PS/2 mouse" when you first start your
9
Cause
Resolution
The steps outlined below are done using the keyboard in case the mouse is not
functioning. If you receive a message when Windows starts, stating that 'a PS/2 mouse
was not found' these steps will help narrow down, if not fix, your problem. Note: If you
are having a problem with a USB mouse, you should contact the manufacturer of the
IMPORTANT! Always power the system off before connecting or disconnecting any
1
• Verify that the mouse is connected to the proper port on the back of the computer.
• Visually inspect the plug at the end of the mouse cable. Look for bent or missing
pins (on a PS/2 mouse, there should be 6 tiny pins). If pins are missing or bent,
• When plugging the mouse into the computer, make certain the plug is pushed in
tightly.
• Verify that the mouse rollers and ball are clean and that the surface of the mouse
pad is clean and free of obstructions. Verify that the mouse pad is proper for
reliable mouse traction (not a piece of glass or some other very slick surface).
• Verify that no other hardware was recently installed in the system. If so, remove
the new hardware to verify there is no conflict with the mouse hardware. If the
new hardware is causing the problem, contact the manufacturer of the new
• If possible, connect the mouse to another computer to help verify that the mouse
1
FREE SOFTWARE AND SERVICES
So you just bought your first computer and want to know what services or software might
be available to you. There are thousands of free software and services out there and
plenty of trials as well, so be careful and read everything. Remember the small print,
First and foremost; you want to be protected against viruses, spyware, malware, and
hackers. Here is a summary of the ones I found best for the beginner user.
Avast.com
- free anti-virus
- automatic updates
- virus cleaner
- user friendly
AVG
- free anti-virus
- user friendly
- free.grisoft.com
Zone Alarm
- free firewall
- blocks hackers
- notifies you of hackers and blocks access attempts
- makes your pc invisible to anyone on the internet
1
Sandboxie.com
OpenDNS.com
1
- Adult Site Blocker: lets you block adult sites from loading
14
- Domain blocking: this function lets you block certain websites
from loading; gives you the control what gets blocked
15
The best thing to do is go to each website and read about the functions and system
requirements required by software see which services are rated better than others. Ask
co-workers or your business IT department, what would they recommend or use for their
home PCs.
Once you are protected from the dark side of the internet, there are many usable
fun software services available. From file sharing to gaming, the list is endless. I will
Zoho.com
16
Picnik.com
Limewire.com
17
K7.net
18
Shockwave.com
Ebaumsworld.com
Last.fm
everything before you install or download anything. Have fun and do a search for
what you are looking for and go from there. Just remember to check and read
Connecting two PCs directly to each other is a relatively simple and straightforward
process. For starters, both PCs need to have properly installed Ethernet adapters. This
means that the device driver for the network interface card (NIC) is loaded and the
Device Manager reports it as enabled and working. Next you'll need to configure each
adapter with a static Internet protocol (IP) address and a common Subnet. For our
example we'll assign the first computer an IP address of 192.168.0.1 and the second
255.255.255.0. Now you want to make sure that both machines have been configured as
members of the same workgroup. Any name will work for the workgroup name as long
NETWORKING CONTINUED
The last thing you'll need is a Crossover cable. The Crossover cable will be connected to
the Ethernet port of each PC. All that's left to do now is reboot the system. Upon reboot,
go to a DOS prompt and try to Ping the other PC. To do this just type PING and the IP
address of the system you're trying to reach (ex. C:\>PING 192.168.0.2). You should get
20
five replies. If for some reason your Ping returns a timeout message, then you
might have another problem. The most common issue has to do with Windows XP and
the Internet Connection Firewall (ICF). The Windows XP Network Setup Wizard will
sometimes enable ICF on your Ethernet adapter. ICF is designed to protect you from
threats outside of your network by blocking unauthorized traffic from reaching your PC.
It is supposed to be used only on the interface that directly connects to your Internet
another PC, it will block all the transmissions being sent to it. It will not even respond to
pings. ICF must be disabled in order for the connection to work. The only thing left to do
now is enable file and print sharing. The procedure for sharing a drive, folder or printer is
pretty much the same. To share a folder simply open Windows Explorer and locate the
folder you want to share. Right-click and select "Sharing and Security." Go to the Sharing
tab and select the option "Share this folder on the network." If you wanted to share a
drive, you would check the box that reads "you understand the risk but still want to share
the root of the drive." After you say "OK," a small hand will appear under the drive or
folder you selected. This indicates that sharing has been enabled and the folder will now
be accessible from the other PC. Sharing a printer is almost identical to sharing a folder.
Just right-click on the printer you want to share and select Properties. Go to the sharing
tab and select "Share this Printer." Give the printer a shared name and press "OK." The
hand will appear and the printer will now be shared. This completes the configuration of
your network. Many routers today have built-in switches ranging from 4 to 8 ports. This
would solve your immediate need for a Switch and make upgrading to broadband later as
easy as plugging in a cable. Good, low cost routers are available from D-Link, Netgear
21
EQUIPMENT FOR ETHERNET NETWORKING
These are the items used to create the Ethernet networks described below.
Ethernet cable - Each device you want to connect to your Ethernet network requires a
standard RJ-45 twisted pair cable, sometimes called a patch cable. Here are some
illustrations of an RJ-45 Ethernet connector from two views, and a computer's Ethernet
If you don't have an Ethernet cable, find out which cables are used by Macintosh
computers.
Ethernet hub - This is an appliance that has several Ethernet ports. You connect each
Crossover cable - This is a special type of Ethernet cable used to connect two devices
in the picture above. It's especially important on a home network, because a router is
what allows two or more computers to share the same Internet connection.
HUB NETWORK
In a simple hub network just connect each device to a hub with an Ethernet cable as
shown above. This network may be used for file sharing or printing, for example. The
In this most simple network, you connect two devices' Ethernet ports with one crossover
cable as shown here. This type of network may be used for sharing files, playing network
23
Tip: If you buy a crossover cable, it's a good idea to label it clearly so you don't confuse it
with a standard cable. Depending on which computers you're using, a crossover cable
may prevent connection to a network. Some later Macintosh computers can automatically
detect and reconfigure pinouts so that a crossover cable is not required and/or may be
In this network, your Internet service provider allows you one Internet connection that is
shared among computers by a router. In the example shown here, the router is an AirPort
base station. An Ethernet cable connects a DSL or cable modem to the base station's
WAN port. Another Ethernet cable connects the base station's LAN port to a wired
computer. Where the illustration shows one wired computer, you could connect a hub to
24
Tip: A router is the best way to connect your network of computers to the Internet. If you
do not want to purchase a router but still want to connect to the Internet while using other
TCP/IP applications (such as file sharing) on your local network, your computers must be
25
Software Trouble Shooting
26
Turn
Reference Terms
• Computer software is a • Installing: Installing a
general term that software program writes
describes computer the necessary data for
programs. running the program on
• Related terms such as your hard drive
software programs, • Operating System: The
applications, scripts, and OS is what allocates
instruction sets all fall memory, processes
under the category of tasks, accesses disks
computer software. and peripherials, and
serves as the user
interface
off
Restart
27
Software Terms
• The monitor displays
the computer's user
interface and open
programs, allowing
the user to interact
with the computer,
typically using the
keyboard and mouse.
28
Turning the Tower on
• Make sure computer
tower is on.
• Press the computer
button and a sound
will be made or the
light will turn green
29
Is Monitor turned on
• Once the computer is
on the monitor should
also have a screen
showing to insure you
both parts are
working correctly
30
Running Software
• Once installing
software you will get a
screen like this. The
screen will ask you to
run the software and
click run.
• Your new software
should begin to install
31
Installation Error
• Upon installing your
software you may
encounter an error.
• Don’t panic, this may
be a simple error that
can be fixed.
32
Bar code
• Start over and make
sure you read and
installed the correct
bar code that gos’
with the software. The
bar code is on the
disk case or box that
the software came in.
33
Start over
• Reboot your computer.
• Re-insert the disc in the hard drive
• Once pop up appears, re-enter code
• Run the software.
• If that does not work follow the next steps
provided.
34
Works Cited
"EBAUMSWORLD - Funny Pictures, Hilarious Videos, Flash Games and Jokes."
EBAUMSWORLD - Funny Pictures, Hilarious Videos, Flash Games and Jokes.
30 Aug 2007. 30 Aug 2007 <http://ebaumsworld.com>.
"K7 Unified Messaging, free Fax and voicemail to email.." K7 Unified Messaging, free
Fax and voicemail to email.. 30 Aug 2007. 30 Aug 2007 <http://k7.net>.
"Last.fm – The Social Music Revolution." Last.fm – The Social Music
Revolution. 30 Aug 2007. 30 Aug 2007 <http://last.fm>.
"Lime Wire » Official Website & Free Download, BitTorrent «." Lime
Wire » Official Website & Free Download, BitTorrent «. 30 Aug
2007. 30 Aug 2007 <http://limewire.com>.
Norton, Peter. Peter Norton's Introduction To Computers Fifth Edition Student Edition.
boston: Career Education, 2002.
"Online Office, Word Processor, Spreadsheet, Presentation, CRM and more." Online
Office, Word Processor, Spreadsheet, Presentation, CRM and more. 30 Aug
2007. 30 Aug 2007 <http://zoho.com>.
"OpenDNS | Providing A Safer And Faster DNS." OpenDNS | Providing A Safer And
Faster DNS. 30 Aug 2007. 30 Aug 2007 <http://opendns.com>.
"Picnik - edit photos the easy way, online in your browser." Picnik - edit photos the easy
way, online in your browser. 30 Aug 2007. 30 Aug 2007 <http://picnik.com>.
"Play Games - Free Online Games, Free Downloadable Games at Shockwave." Play
Games - Free Online Games, Free Downloadable Games at Shockwave. 30 Aug
2007. 30 Aug 2007 <http://www.shockwave.com>.
"Sandboxie - Front Page." Sandboxie - Front Page. 30 Aug 2007. 30 Aug 2007
<http://sandboxie.com>.
"avast! antivirus software - computer virus, worm and Trojan protection by ALWIL
Software." avast! antivirus software - computer virus, worm and Trojan
protection by ALWIL Software. 30 Aug 2007. 30 Aug 2007 <http://avast.com>.
Created at www.bibme.org
35
This page is intentionally left blank.
36