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DONHONORI
OVENTURASTATE
UNI
VERSI
TY
St
o.TomasCampus
Col
legeofHospit
ali
ty&Touri
sm Management
HPLODGI NGLABORATORY1( SCRI
PT)
RESERVATIONVIATELEPHONE

Name/
s:Eñaga,
Shei
laR.

Legend:
G-GUEST
RA-RESERVATI
ON’
SAGENT

Tel
ephoneRi
ng.
..
(Answer
ingt
hephonewi
th3r
ings)

RA:Goodmor
ning,
Thanky
ouf
orcal
li
ngPr
esi
dioHot
elt
hisi
sShei
laspeaki
ng,
Howcanihel
p
you?

G:CanIhav
ereser
vat
ionpl
ease?

RA:MayIknowy
ournamema'
am?

G:Iam Joanna

RA:Okayma'
am Joanna,
wheni
stheexactdat
eofy
ourar
ri
val
?

G:OnDecember16

RA:Onemomentma'
am Joanna,
Iwi
llj
ustcheckourr
eser
vat
ionsy
stem.I
sital
ri
ghtt
oputon
hol
dforami
nuteoft
wo?

G:Yeahsur
e

RA:Thanky
ouf
orwait
ingma'am Joanna,
Yeswedohaveanav
ail
abl
eroomsont
hatdat
e.Mayi
knowhowmanyper
sonisthereserv
ati
onis?Andf
orhowmanyni
ght
s?

G:For2onl
yforanov
erni
ghtst
ay.

RA:Notedma'
am Joanna,Wehav ehereQuadr oom wi
thqueensizebedandalsobathroom wit
h
abathtubt
hati
tgoodf ort
woper sonandcompl ement
arybreakf
astanditcostf
or3,000per
ni
ghts.WedohaveTripl
eroom withdoubleandalsobathr
oom withabat
ht ubwhichis2,000per
ni
ghts,Whatwoul
dy oupreferma'am Joanna

G:I
'
llgowi
tht
heQuadr
oom

RA:Iwi
llgetyourinf
ormat
ionma'
am Joannat
opr
ocessy
ourr
eser
vat
ion.MayIknowy
ourf
ull
namema' am Joanna?

G:JoannaG.Dol
l
ete

RA:Yourcompl
eteaddr
essma'
am Joanna?
G:St
o.Ni
ño,
Pampanga

RA:andy
ourcont
actnumber
?

G:09358581897

RA:canIhav
eyouremai
laddr
essma'
am Joanna,
wher
ecanisendt
heconf
ir
mat
ionnumber
?

G:j
oannadol
let
e@gmai
l.
com

RA:Whatwi
llbey
ourmet
hodofpay
mentma'
am Joanna?

G:I
'
llpayi
ncash.

RA:Doy
ouhav
eanyspeci
alr
equestma'
am Joanna?

G:Goodi
dea,
I'
llaskf
orchampagneandf
rui
tbowl
.

RA:Surema'am Joanna,Iwoul
djustl
iket
oremi
ndy
ouabouty
ourspeci
alr
equestt
hatt
her
eis
addi
ti
onalchar
gewi ththat
.

G:Yesi
t'
sokay
.Justchar
gei
tinourr
oom.

RA:Okayma'
am Joanna,
Myinowr
epeatt
hedet
ail
sofy
ourr
eser
vat
ion?

G:Sur
e

RA:Soy ourfullnamei sJoannaG.Dol leteandit'

sspellsasJf orJul i
et,OforOscar,AforAlpha,
Nf orNov emberanot her,NforNov ember ,AforAlpha,Yormi ddl eini
ti
alisGasGol f
,Yourf ul
l
namei sDol l
ete,DforDel t
a,Of orOscar ,
Lf orLi
ma,anot herLforLima, EforEcho,TforTango,
andEf orEcho.Andy ourEmai laddressisjoannadoll
ete@gmai l
.com yourcontactnumberi s
09358581897Youhav ear eservedforaQuadr oom foranov ernightstaythati
sgoodf ortwo
thatcost3,000perni ght.Yourarri
valonDecember16, 2020.Andy ouhaveaspecialrequestfor
champagneandf r
uitbowl.Andy ouwi l
lbepay i
ngincashupony ourarri
val.Andtheenti
ledetail
s
ofreservati
oni scorrectma'am Joanna?

G:Yes

RA:Bythewayma' am Joanna,Ourstandardcheckintime3:00pm andCheckoutt imeis11:00

am.Sinceyourreservat
ioni
snon-guaranteedmood.Wewi l
lgi
veyou7pm, yourreservat
ionwil
l
beautomati
call
ycanceled.I
'l
lbesendingt heconf
ir
mat i
onnumbertoyouremai laddressri
ght
af
terourconver
sat i
onandjustpresentthi
satthefrontdeskonceyouarr
iveinourhot el
.

G:OkayI
'
llwai
tfori
t

RA:I
sther
eany
thi
ngel
set
haticanhel
pyouwi
thma'
am Joanna?

G:None

RA:Thankyouforcal
li
ngPresidi
ohot
el,
Ify
ouhav
eanyquer
iest
odonothesi
tat
etocal
lus.
Haveagreatdayma'am Joanna!
Submi
tt
edt
o:Joel
anS.Agui
lar
,MSHTM
I
nst
ruct
orI