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K To 12 Basic Education Program Technology and Livelihood Education Home Economics Wellness Massage
K To 12 Basic Education Program Technology and Livelihood Education Home Economics Wellness Massage
K To 12 Basic Education Program Technology and Livelihood Education Home Economics Wellness Massage
LEARNER‘S MATERIAL
GRADE 10
TABLE OF CONTENTS
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LM – WELLNESS MASSAGE Grade 10
Page
Cover Page............................................................................
Table of Contents
Introduction...………………………………………………………. 4
Content Standard and Performance Standard……………… 4
Objectives……………………………………………………….. 5
Program Requirements………………………………………… 5
Learning Episodes……………………………………………… 5
How to Use the Module………………………………………… 6
Diagnostic Assessment…………………………………………… 7
Personal Entrepreneurial Competencies (PECs)…………… 14
Environment and Market (EM)………………………………….. 26
LO 1 Assess/Interview Client……………………………… 49
1.1 History and Development Wellness Massage.. 49
1.2 Health Concepts……………………………… 55
1.3 Healing Concepts…………………………...... 55
1.4 Identify the Vital Information
of the client/s ………………………………. 59
1.5 Relevant Information of the Client/s ………… 59
1.6 Wellness Massage Techniques……………… 65
1.7 Wellness Massage Services and Products… 65
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Quarter II
Overview………………………………………………………… 73
Objectives………………………………………………………… 74
Pre-Test 2………………………………………………………… 74
Lesson 2 Provide Pre-Service to Wellness Massage Client/s
LO 1 Provide Pre-Service to client/
Quarter III
Overview ……………………………………………………….……… 99
Objectives……………………………………………………………… 99
Pre-Test 3……………………………………………………………… 99
Enhancement Activity……………………………………
Post Test 3………………………………………………………….. 185-188
Quarter IV
Overview ……………………………………………………….. 189
Objectives………………………………………………………. 189
Pre-Test 4………………………………………………………. 192
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LM – WELLNESS MASSAGE Grade 10
Introduction
Technology and Livelihood Education (TLE) is one nomenclature in the
implementation of the K to 12 Basic Education Program (BEP). It is
composed of four components, namely, Agri-Fishery Arts, Home Economics,
Industrial Arts and Information and Communication Technology. In this
learning material, the focus is on a course in Home Economics –Wellness
Massage.
The world of work today presents a picture of available jobs that are
getting scarcer each year. To address this reality, the Department of
Education is stretching its available resources, prioritizing needs, and
developing sustainable programs to lead and to prepare the young minds as
future skillful chef or any related job. The department further believes that it is
in honing the skills that the learner can have an edge over other job seekers.
DepEd endeavors to equip the learners with the appropriate knowledge,
attitudes, values and skills necessary to become productive citizen of our
society.
Content Standard
Performance Standard
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LM – WELLNESS MASSAGE Grade 10
Objectives
Learners are expected to become proficient in performing skills on the
following competencies:
Program Requirements
Grade 10 students who will take Wellness Massage course as their
specialization in Technology and Livelihood Education (TLE) – Home
Economics should have successfully taken the exploratory course in Beauty
Care in Grade 7/8.
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Learning Episodes
This learning resource is subdivided into four (4) quarters which may
serve as the recommended scope and limit for every academic grading
period. In every quarter there are lessons that comprise the learning
outcomes.
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I. Multiple-Choice.
Direction: Read eachquestion carefully. Encircle the letter of the correct
answer. Write the answers in your quiz notebook.
2. Per Henrik Ling developed a system of passive and active exercises known as
Swedish Remedial Gynastics except _____.
A. ‗Effleurage‘,
B.
‗Petrissage‘,
C. ‗Vibration‘,
D. ‗Ventilation
3. This is part of the personal information form which indicates that a massage
will be helpful to the client and will influence the type of massage given.
A. Past Personal Information
B. Past Medical History
C. Present Medical History
D. Present Personal Information
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4. This refers to the type of massage treatment that can be found in some spa
and hair salons.
A. Transformational or psychotherapeutic massage
B. Pampering
C. Sports Massage
D. Relaxation/stress/ stress reduction
6. He was the Greek physician who used massage with oils and herbs to treat
medical conditions and diseases.
A. Herodicus
B. Abacus
C. Hepartacus
D. Eherodicus
7. This is the most widely used form of massage used for relaxation.
A. body massage
B. stone massage
C. sports massage
D. pregnancy massage
12. Do not make false claims for treatments, but explain the benefits _____.
A. fairly
B. practically
C. reasonably
D.realistically
14. A type of massage wherein the hand is placed over the area and vibrated
either up and down or from side to side. The action produces vibrations in the
underlying tissue.
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A. Vibration B.
Pounding C.
Frictions
D. Cupping
15. The type of massage strokes in which pressure is applied to the tissues.
A. Vibration
B. Knead C. Beating
D. Petrissage
17. A manipulation technique that lifts the muscle away from the bone and
moves itfrom side to side in a rocking manner.
A. Vibration
B.Effleurage
C.Muscle rolling
D. Petrissage
20. This is a kind of food that helps the body to concentrate on healing.
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21. This should be avoided for about 24 hours before performing aftercare
services.
A. alcohol B. exercise
C. too much eating
D. drinking plenty of water
26. In the 5‘s methodology, Seiketsu is the Japanese term for ________.
A. standardize
B. self-discipline
C. sort
D. sweep
A. sort
B. sweep
C. self-discipline
D. systematize
28.This can be done as an introduction to massage for clients who may not
come in for an office massage, or can be a continuing form of stress-
reduction therapy when done on a regular basis, as in the office setting
A. Chair Massage
B. Pampering
C. Chiropractic adjunct
D. Relaxation/stress/ stress reduction
29. Different origin of the word massage are the following except one,
A. mass
B. mass’h
C. masser
D. massege
30. This details will enable you to contact the client quickly if you need
to cancel or change an appointment or for any other reason.
A. personal records
B. doctors records
C. physical records
D. school records
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50. A customer first impression of your practice is formed during their first ____ of
contact over the phone or in person
draping endangerment site risk ethics pampering
blood flow 5’s methodology consultation confidence
interpersonal communication
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In this module you will learn more about entrepreneurship and the
entrepreneurial competencies related to Wellness Massage. You will have a
first-hand experience in educational activities leading to assessment of your
personal entrepreneurial competencies (PECs) and the entrepreneurial
competencies of a successful Wellness Massage Therapistswithin your
province. You will also have several activities that willalign your competencies
with those of successful practitioners. Moreover, this module will encourage
you to think about entrepreneurship and its role in the business community as
well as in the economic and social development of an individual.
Entrepreneurs are people with the skills and capabilities to see and
evaluate business opportunities. They are individuals that can strategically
identify products or services needed by the community, and have the capacity
to deliver them at the right time and at the right place.
Entrepreneurship on the other hand is not just a simple business activity but
a strategic process of innovation and new product venture creation. Basically,
entrepreneurship is both an art and science of converting business ideas into
marketable products or services to improve the quality of living.
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To begin, let us find out the competencies you will gain upon completion of
this module.
Objectives
Now try to take the first challenge in this module, the pre assessment.
Pre-assessment
As part of your initial activity, try to assess your prior knowledge and
experience related to personal entrepreneurial competencies. Answer Task 1.
A B
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competitors
Directions: The following are guide questions which covers the entire
module. Write your answers on your assignment notebook. Discuss / share
these to the class.
After all the guide questions are answered, share these with your
classmates. You may also compare your insigths, personal knowledge,
and relevant experiences on the topic to make the sharing more exciting
and engaging.
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Ultimate Goal
Goals and Learning
Activities
Targets
After setting your own personal goals and targets in achieving the
objectives of this module, check your inherent knowledge of PECs. Answer
the following guide questions with the help of your classmates.
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2. Are there other strategies or approaches where you can assess your PECs?
Explain how these strategies will become more useful in selecting a viable
business venture.
______________________________________________________________
______________________________________________________________
______________________________________________.
3. What are the desirable personal characteristics, attributes, lifestyles, skills, and
traits of a prospective entrepreneur? Why are these important?
______________________________________________________________
______________________________________________________________
______________________________________________.
How was your experience in answering the guide questions with your
classmates? Were you able to benefit from them? What were the insights you
have realized?
This time you‘re going to study the different topics that will enrich your
knowledge of PECs. Read all the important details about the succeeding topic
carefully.
Know
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Process
To firm up what you have learned and have a better appreciation of the
different entrepreneurial competencies, read the PECs checklist below, then
answer the same.
results by counting the total number of check marks in each of the columns.
After accomplishing the checklist, form a group and share your insights and
experiences why you come up with that personal assessment.
TOTAL
Interpretation or Insight:
___________________________________________________________________________
___________________________________________________________________________
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___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
_________________________________________________.
Reflect an d Understand
How was your experience in discovering the strengths and the areas
you need to develop? Did you gain a valuable experience in exchanging
insights with your classmates? To learn more and deepen your understanding
of PECs, do task 5 below.
Task 5: Interview
1. What preparations did you make before you engaged in this type of
business or job?
________________________________________________________
________________________________________________________
_______________________________________________________.
2. What special skills and characteristics do you have that is related with your
business or job?
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________________________________________________________
________________________________________________________
_______________________________________________________.
3. How did you solve business-related problems during the early years of your
business operation?
________________________________________________________
________________________________________________________
_______________________________________________________.
4. Did you follow the tips from a successful businessman or practitioner before
you engaged in your business?
________________________________________________________
________________________________________________________
_______________________________________________________.
5. What best business practices can you share with aspiring entrepreneurs?
________________________________________________________
________________________________________________________
_______________________________________________________.
6. What do you think are the salient characteristics, attributes, lifestyle, skills
and traits that made you successful in your business or job?
________________________________________________________
________________________________________________________
______________________________________________________.
Personal
Entrepreneurial
Competencies Characteristics Attributes Lifestyles Skills Traits
Successful
Entrepreneur in
the province
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My PECs
Using the information on the table above, analyze and reflect on the
similarities and differences in your answers. Put your reflection on the
table below. Write your conclusion on the space provided below.
Personal
Entrepreneurial
Competencies Similarities Differences
Characteristics
Attributes
Lifestyles
Skills
Traits
Conclusion:
________________________________________________________
______________________________________________________________
______________________________________________________________
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______________________________________________________________
_____________________________________________________________.
Transfer
To align my Characteristics
PECs with
the PECs of
a successful
entrepreneur
in Wellness Skills
Massage.
Attribute
Traits
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Directions: Read and study the following questions below. You may use a
separate sheet of paper or your notebook to write your answers.
1. Why is there a need to compare and align your PECs with the PECs of a
successful entrepreneur?
________________________________________________________
________________________________________________________
________________________________________________________
________________________________________________________
________________________________________________________
________________________________________________________
______________________________________________.
2. How does your action plan help sustain your strong PECs and/or address
your development areas?
________________________________________________________
________________________________________________________
________________________________________________________
________________________________________________________
________________________________________________________
________________________________________________________
______________________________________________.
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relate to resources owned by an organization that you have control over and
also the extent of its marketing.
Opportunities and threats exist in the external environment.
Opportunities relate to the market, new technologies, and the external factors
such as government policies, climate, and trends. Threats replace what the
competitors are doing. It also includes legal and other constraints.
To begin with, let‘s find out the competencies that you will master as you
finish this module.
Objectives
Now that you have an idea about the things you will learn, take the first challenge
in this module – the pre-assessment.
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DIRECTIONS: Choose the letter of the best answer. Write your answer on a
separate sheet of paper.
Directions:Read and study the guide questions below. Use a separate sheetof
paper to write your answer.
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5. How can one effectively respond to the needs of the target customer?
________________________________________________________
________________________________________________________
________________________________________________________
After the entire guide questions are answered and skills have been
mastered, share insights/ideas with your classmates. Discuss your insights,
personal knowledge, and relevant experiences on the topic to make it more
exciting and engaging.
After setting your own personal goals and targets in achieving the
objectives of this module, you will have the opportunity to read and learn
more about environment and market. You will also be given a chance to do
practical exercises and activities to deepen your understanding of the topic.
Know
Product Development
When we talk of product development,we are referring to a process of
making a new product to be sold by a business or enterprise to its
customers.Product development may involve modification of an existing
product or its presentation, or formulation of an entirely new product that
satisfies a newly-defined customer‘s needs, wants and/or a market place.
There are basic, yet vital questions that you can ask yourself about
product development. When you find acceptable answers to them, you may
now say that you are ready to develop a product and/or render services.
These questions include the following:
1. For whom are the product/services aimed at?
2. What benefit will the customers expect from product/service?
3. How will the product/service differ from the existing brand? From its
competitor?
In addition, needs and wants of the people within an area should also
be taken into big consideration. Everyone has his/her own needs and wants.
However, each person has different concepts of needs and wants. Needs in
business are the important things that an individual cannot live without in a
society. These include:
1. basic commodities for consumption,
2. clothing and other personal belongings, 3. shelter,
sanitation and health, and
4. education.
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Basic needs are essential to an individual to live with dignity and pride
in a community. These needs can obviously help you generate business
ideas and subsequently to product development.
Wants are desires, luxury and extravagance that signify wealth and
expensive way of living. Wants or desires are considered above all the basic
necessities of life. Some examples of wants or desires are: fashion
accessories,expensive shoes and clothes, travels, eating in an expensive
restaurant, watching movies, concerts,having luxurious cars, wearing
expensive jewelry and perfume, living in impressive homes, among others.
Needs and wants of people are the basic indicators of the kind of
business that you may engage in because it can serve as the measure of
your success. Some other points that might be considered in business
undertakings are the kind of people, their needs, wants, lifestyle, culture and
tradition, and their social orientation.
To summarize, product development entirely depends on the needs and
wants of the customers. Another important issue to deal with is the key
concepts of developing a product. The succeeding topic shall enlighten you
about the procedure in coming up with a product.
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Plan
Remaining
Development
Analyze
Perform Project
Competitive
Economic
Products
Analysis
Conc
ept
Development
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Finding Value
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Innovation
than that of the competition. Before you can begin to sell your product or
service to your target customers, you have to sell yourself in it. This is
especially important when your product or service is similar to your
competitors.
USP requires careful analysis of other businesses' ads and marketing
messages. If you analyze what they say or what they sell, not just their
product or service characteristics, you can learn a great deal about how
companies distinguish themselves from competitors.
Here's how to discover your USP and how to use it to increase your sales and
profit:
Process
Task 3: Interview
4. Did you consult somebody before you engaged in this business? Cite / give
sample insights that you gained from the consultation.
________________________________________________________
________________________________________________________
________________________________________________________
5. What were your preparations before you started the actual business?
________________________________________________________
________________________________________________________
________________________________________________________
6. What creative and innovative techniques did you adaption the development
of your product or service? What was the effect of the innovative
techniques to the sales and profits of your business?
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________________________________________________________
________________________________________________________
________________________________________________________
2. Prepare a short narrative report about these topics and discuss it to the
class. You can highlight the aspect that intensifies your knowledge of
product development.
Transfer
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1. Identify
Customers Need
7. Prepare a 2. Target
-
Development Plan Specifications
-
- -
- -
- -
- -
- -
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Know
1. Examine existing goods and services. Are you satisfied with the
product? What do other people who use the product say about it? How
can it be improved? There are many ways of improving a product from the
way it is made to the way it is packed and sold. You can also improve the
materials used in crafting the product. In addition, you can introduce new
ways of using the product, making it more useful and adaptable to the
customers‘ many needs. When you are improving the product or
enhancing it, you are doing an innovation. You can also do an invention
by introducing an entirely new product to replace the old one.
2. Examine the present and future needs. Look and listen to what the
customers, institutions, and communities are missing in terms of goods
and services. Sometimes, these needs are already obvious and identified
right away. Other needs are not that obvious because they can only be
identified later on, in the event of certain development in the community.
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For example, a province will have its electrification facility in the next six
months. Only by that time will the entrepreneur could think of
electricallypowered or generated business such as photo copying,
computer service, digital printing, etc.
3. Examine how the needs are being satisfied. Needs for the products
and services are referred to as market demand. To satisfy these needs is
to supply the products and services that meet the demands of the market.
The term market refers to whoever will use or buy the products or
services, and these may be people or institutions such as other
businesses, establishments, organizations, or government agencies.
Businesses or industries in the locality also have needs for goods and
services. Their needs for raw materials, maintenance, and other services
such as selling and distribution are good sources of ideas for business.
A group of people in your neighborhood may have some special skills that
can be harnessed for business. For example, women in the Mountain
Province possess loom weaving skills that have been passed on from one
generation to another. Some communities set up weaving businesses to
produce blankets, decorative, and various souvenir items for sale to
tourists and lowlanders.
Business ideas can come from your own skills. The work and experience
you may have in agricultural arts, industrial arts, home economics, or ICT
classes will provide you with business opportunities to acquire the needed
skills which will earn you extra income should you decide to engage in
income-generating activities. With your skills, you may also tinker around
with various things in your spare time. Many products are invented this
way.
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You have to select the most promising one among hundreds of ideas.
It will be good to do this in stages. In the first stage, you screen your ideas to
narrow them down to about few choices. In the next stage, trim down the
choices to two options. In the final stage, choose between the two and
decide which business idea is worth pursuing.
In screening your ideas, examine each one in terms of the following guide
questions:
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Branding
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Process
• Keep your SWOT Analysis short and simple. Avoid complexity and over
analysis.
Directions: In a separate sheet of paper or in your notebook list down all your
observations for your business idea.Categorize your observations according
to strengths, weakness, opportunities and treats. After carefully listing them
down, use the stated strategies to come up with a sound analysis, activities
and best business idea.
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- -
- -
- -
- -
- -
- -
- -
-
- -
-
-
-
- -
Strategies:
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Analysis:
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
Activities:
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
conduct extra reading and video viewing on the Internetwith the following
topics:
Transfer
Task 8: Designing a Logo
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Logo
Tagline
Vicinity Map
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QUARTER 1
Overview
Even during the ancient times, people were aware on curing ailments.
Massage was introduced and found in the caves. Wall drawings and
paintings were shown to people massaging each other. A mixture of artifacts
also found which contain traces of fats and oils mixed with herbs. These
indicate that lubricants may have been used, perhaps for healing, soothing or
beautifying purposes.
Nowadays, the traces of these curing ailments are very visible to us.
Different massage techniques are now being practiced. The essence of
enhancing the life style of everyone is to protect ones physical well-being and
to improve his ability in coping up stressors.
Frequently, these are simple techniques that most people just don't
give attention to. How many times we said or heard others say, "I don't have
time to exercise" or "I don't have time to relax?" Thus, a very important
contributor to wellness is attitude: a thought process that influences the way a
person approaches dealing with life.
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Having thought of busy schedule now is the time to plan your wellness
program!
Lesson Objective:
The learner demonstrates understanding of the skills and knowledge
required to consult with client/s and select and sequence a range of
wellness massage techniques as a
program
Pre-Test 1
A. Multiple Choice
Directions:Choose the letter of the correct answer. Write the letter of your
choice in your quiz notebook.
1. This refers to the type of massage treatment commonly in some spa and hair
salons.
A. Transformational or psychotherapeutic massage
B. Pampering
C. Sports Massage
D. Relaxation/stress/ stress reduction
2. As early as 3000 BC, who among the nationalities practiced massage to cure
ailments and improve general health.
A. Chinese
B. Japanese
C. Vietnamese
D. Swedish
3. The Greek physician who used massage with oils and herbs to treat medical
conditions and diseases.
A. Herodicus
B. Abacus
C. Hepartacus
D. Eherodicus
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C. sports massage
D. pregnancy massage
7. This can be done as an introduction to massage for clients who may not
come in for an office massage, or can be a continuing form of stress reduction
therapy when done on a regular basis, as in the office setting
A. Chair Massage
B. Pampering
C. Chiropractic adjunct
D. Relaxation/stress/ stress reduction
8. This details will enable you to contact the client quickly should you need to
cancel or change an appointment or for any other reason.
A. personal records
B. doctors records
C, physical records
D. school records
10. Some massage therapists focus on the shifts in awareness and psychological
insight that can be brought about with massage.
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11. Per Henrik Ling developed a system of passive and active exercises knownas
‗Swedish Remedial Gymnastics‘ and also a system of massagemovements.
Ling used the terms, except one (1)
A. ‗effleurage‘,
B. ‗petrissage‘,
C. ‗vibration‘,
D. ventilation
12. These details will indicate whether massage will be helpful to this client
and will influence the type of massage to be given,
A. Past Personal Information
B. Past Medical History
C. Present Medical History
D. Present Personal Information
13. Massage that releases the chronic patterns of tension in the body.
A. deep tissue massage
B. stone massage
C. sports massage
D. hand massage
14. Different origin of the word massage are the following except one,
A. mass
B. mass’h
C. masser
D. massege
15. These details indicate whether massage would be suitable for the client.
A. Massage Analysis
B. Arabic Analysis
C. Therapeutic Analysis
D. Psychological Analysis
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19. A kind massage that uses heated stones during the treatment
A. deep tissue massage
B. sports massage
C. relexology
D. stone massage
Got perfect?
Not perfect?
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Learning Outcome
Discuss the concept of wellness
Discuss the health and healing concept of wellness massage
Explain wellness massage services and products
Know
History and D evelopment
As early as 3000 BC, the Chinese practiced massage to cure ailments and
improve generalhealth. Records of this can be found in the British
Museum. Ancient Chinese books record listsof massage movements with
descriptions of their technique. One of these books, The Cong Fauof TaoTse,
also contains lists of exercises and massage used to improve general health
andwell-being. The Chinese found that pressure techniques were very
effective on specific pointsand they developed special techniques called
amma (see Figure 1). This was the beginningof the development of
acupressure and acupuncture.
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This ancient Persian document shows bathing and massage in a Turkish bath.
which they called tsubo. This form of massage has been practiced over the
centuries; it has recently regained recognition and popularity and is now known as
shiatsu. Many therapists have studied these techniques, which they combine with
other forms of treatment for the benefit of their clients.
Records show that the Hindus practiced massage as part of their
hygiene routines. A sacred book called the Ayur-Veda (The Art of Life), which
was written around 1800 BC, describes how shampooing and rubbing were
used to reduce fatigue and promote well-being and cleanliness.
The Egyptians and Persians used massage for cosmetic as well as
therapeutic effects (see Figure 2). They mixed fats, oils, herbs and resins for
care of the skin and beautifying the body and face. Pots and jars containing
these creams have been found in Egyptian tombs. Cleopatra is said to have
bathed in milk and then to have been massaged with aromatic oils and
creams by her handmaidens.
The practice of massage spread from the east into Europe, where it was
well established by 500 BC.
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Twentieth-Century Developments
During the First World War the demand for massage to treat the
injured grew and many more massage therapists were trained. Membership
of the Society of Trained Masseuses grew and in 1920 it amalgamated with
the Institute of Massage and Remedial Exercise. In recognition of the
valuable work contributed by its members during the war, a Royal Charter
was granted and the title was changed to the Chartered Society of Massage
and Medical Gymnastics. The title was changed again in 1943 and became
the Chartered Society of Physiotherapy. In 1964 its members became state
registered. This protected and gave status to those qualified therapists who
were practicing in clinics and hospitals, and made it impossible for those
without a recognized qualification to practice in hospitals.
With the development of alternative electrical-based treatments, the
use of massage to treat medical conditions declined. There was rapid growth
in electrotherapy and eventually massageceased to be part of physiotherapy
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Enhancement Activity
Time Travel:
Let‘s create a general history of massage using the given timeline.
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1894 1968
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look at the whole picture. This includes not only the physicalsymptoms but
also the way other factors such as lifestyle, diet, and activitylevel relate back
to the changes we are seeing in the body. When deciding how to treat a
client, therapists must focus on restoringbalance to the system. Gathering as
much information as possible about the client sowe can see how the body
has changed its function and work to correctthe system.
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Thousands of years ago, people lived in a very close and interactive way
with Nature. They were affected by seasonal changes and whether much
more than we are today. Day in and day out the patterns of the seasons were
observed and interactions between the elements were understood. If there
was a drought, there would be fire. Too much rain would bring flooding and
dampness. Springtime brought activity and planting ; winter was a time to rest
and reflect.
In China, this observation of the season and elements was also applied to
our bodies and used as a way to heal illness and understand health. This
tradition views the world as being made up of Five elements.
These five elements (also known as the Five Phases) are: Wood, Fire,
Earth, Metal and Water. Each element has many associated qualities. Each
element also has a season, color, taste and Yin/Yang Organ Meridian pair
that reflect some of those qualities.
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indications that will indicate whether massage would be suitable for the client.
They will also provide information regarding the client‘s previous experience
of massage. Did s/he find it beneficial; are there any preferences, likes and
dislikes that should be recorded?
• contra-indications
• has client received massage in the past?
• how long ago?
III. OTHER INFORMATION - This information will help you formulate the best
treatment plan to meet the needs of the client. The plan should then be
fully explained to the client; s/he must be given the opportunity to ask
questions and given full answers to allay any concerns or fears. The long
term objective, the cost and timing must be agreed and a consent form
signed by the client reasons for requesting massage expectations from
the treatment any concerns or worries
• number of sessions
• did client benefit from the massage?
• reasons for requesting massage
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Health History
• Medication
• general health
• current treatments
• identification of stress: work, home or other sources
Enhancement Activity
Let’s Try
Knowing your body and health condition would be a great help for a
massage therapist to know what kind of treatment he/she will apply to you.
Below are the lists of health conditions. Put a check in the column on the
health conditions that you have.
Yes No
Cardio vascular problem
Allergic reactions
Fragile skin
Under healing process
A pin or plate is inserted in your bone
CONTRA-INDICATION
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Understanding contra-indications
Massage must always be given to bring about improvement, either of
specific conditions, or the general well-being of each client. Clients should
always feel that the treatment is beneficial and helping them to achieve their
desired results. Massage should never be given if there is any risk of harming
the client or making any condition worse.
The effects of massage may be harmful in certain circumstances. The
following explanations will help you to understand why massage should not
be carried out if certain conditions are present. There are dangers associated
with the following:
1. Cardio-vascular problems
Massage is thought to increase blood flow, which is desirable in many
conditions, but can be dangerous in others.
2. Lymphatic drainage
The lymphatic system removes excess fluid from all over the body,
returning it into the bloodstream. Because massage
increaseslymphatic flow, the rate in which these toxic substances are
carriedand spread around the body is increased. Be particularly aware
if theclient has swollen or painful lymph glands; do not massage, and
seek medical advice.
3. Skin contact and friction
As the hands move over the client‘s skin, any bacterial, viral or fungal
infections can be spread over the skin to a non-infected area or onto
the therapist‘s hands. Infections may be transmitted from client to
therapist or from therapist to client in this way.
4. The healing process
Any injury or damage to the tissues or fractures of bones must be
allowed to heal completely before massage is given to the area. If
massage is given before healing is complete, there is a danger of
further damage to the tissues and delaying the healing process.
5. Pins and plates
If massage is performed over an area where pins and plates have
been inserted to stabilise bones and joints, there is a danger of their
becoming loose, and also, through the pressure of massage over any
protruding parts, there is a danger of damaging the surrounding soft
tissues.
6. Allergic reactions
The oil or cream etc. used as the massage medium may cause an
allergic reaction in some clients. This will produce an excessive
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erythema: the area becoming very red and hot or a rash may appear.
Remove the medium immediately and wash in warm water.
7. Fragile skin
There is always a danger of breaking down fragile, thin skin, causing
open wounds. Particular care must be taken with diabetics and anyone
on steroid treatments as the skin may be fragile and healing may be
slow. Plenty of lubrication and light pressure only must be used.
8. Infections
It is common sense to avoid touching anything infectious such as
athlete‘s foot, eczema and also to treat someone if they have a
contagious disease such as chicken fox.
9. Inflammation
Deep massage worsens any type of inflammation, whether an inflamed
injury, irritable bowels, or an inflamed arthritic joint,. Indications of
inflammation include heat, pain or discomfort, swelling, and redness.
Light, gentle stroking, however, may offer some relief and comfort.
Threat undiagnosed inflammation under the skin (any unusual lump or
bump) with caution, It may indicate a cyst that might burst or, more
worryingly, a cancerous growth.
10. Cancer
One school of thought postulates that massage can spread cancer
through the lymphatic system. While this remains unproven and there
is much evidence to dispute the theory, it is a good idea to obtain
permission from a doctor before massaging people with cancer.
11. Pregnancy and Full Stomach
During the first three months of pregnancy, do not massage with any
pressure on the abdomen and lower back, this is the most common
time period for miscarriage, and massage can stimulate contractions.
During the two or three days of menstruation, massage on the
abdomen and lower back may make bleeding heavier, check your
partners preference before giving a massage. Avoid massaging if
someone has just eaten, as the massage could make them feel
nauseated.
Enhancement Activity
Guess the word. This game is also called “The charade” where the
students will get the chance to remember the lesson in a fun way.
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Mechanics:
1. Group the students into two (2).
2. Write down the different contra indications on a piece of paper and place it
on a ―Bowl of words‖
3. Ask the group to assign somebody who will act out the contra indications
written on a piece of paper which he/she earlier picked on a ―bowl of
words‖. 4. The remaining members of each team will get the chance to say
their guess in 1 minute time.
5. If the group have not give the correct answer the contender of other group get
the chance to guess the word.
6. The group who got 3 correct answers will be announced as the winner.
Fig. 1 Acupressure point area of Fig.2 Acupressure point nape Fig. 3 Acupressure point area of
forehead, temples and nose. and back. the shoulder.
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This is the most widely used form of massage used for relaxation.
Swedish affects the more superficial layers of muscles and connective
tissue. An example of techniques used is long strokes that stimulate
circulation.
4. Deep Tissue
5. Stone Massage
6. Sports Massage
For the athlete, sports massage techniques are utilized at all stages:
pre-event, post-event, during training and to expedite rehabilitation
after injury. This involves compression and a variety of stretching
techniques.
7. Pregnancy Massage
Massage can relieve fatigue, enhance sleep and calm an active baby.
Depending upon where you are in the pregnancy the therapist may
utilize reflexology, Swedish massage or very light shiatsu.
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Types of Massage
The seven (7) categories described below pretty much cover the field of
massage at the present moment. Each of these types of massage attracts its
own type of client, and requires its own set of skills on the part of the
practitioner.
Enhancement Activity
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Sample Programs
a. Massage
b. Body Treatments
c. Hydrotherapy Treatment
d. Aesthetic Services
e. Weight Management
f. Yoga or Meditation
g. Hair Care
h. Manicures
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i. Pedicures.
Consultation about health, diet, relationships, and exercise goals could also be
an option.
Glittering Ideas
Clients willcome on a massage spa depending on their needs.
Some of their reasons are the following:
• health
• fitness
• anti-aging
• increased energy
• stress reduction
Post Test 1
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I. IDENTIFICATION.
Direction: Identify the essential term or phrase that best describes the statement.
Write your answers in your quiz notebook.
________1. Refers to the type of massage treatment that can be found in some
spa and hair salons.
________2. Practiced massage to cure ailments and improvegeneral health
during early as 3000 BC,
________3. The Greek physician who used massage oils and herbs to treat
medical conditions and diseases around500 BC.
_________4. The most widely used form of massage used for relaxation.
_________5.The most rapidly growing field encompasses athletic training
massage, and massage designed to help an athlete prepare for competition and
recover from competing.
________ 6. This system removes excess of fluids sweat fromall over
thebody, returning it into the bloodstream
________7. This can be done as an introduction to massage for clients who
may not come in for an office massage, orcan be a continuing
form of stress-reduction therapy when done on a regular basis,
as in the office setting.
_________8. These details will enable you to contact the client quickly
should you need to cancel or change an appointment or for any
other reason.
________9. This is the most common kind of massage, relaxationor stress
reduction massage includes the types of treatments common in
resorts, spas, private offices and client‘s homes.
__________10. A massage therapist which focus on the shifts on awareness
and psychological insight that can be brought about with
massage.
__________11. Modern massage techniques have evolved mainly
from a system developed by a Swedish physiologist called
Per Henrik Ling (1776– 1839).
________12. These details will indicate whether massage will be
helpful to the client and will influence the type of
massage to be given.
__________ 13. A massage that releases the chronic patterns of
tension in the body.
__________14. What is the origin of the word massage?
__________15. These details indicate whether massage would be
suitable for the client.
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Date: __________________
Got perfect?
CONGRATULATIONS! You may now proceed to Lesson 2.
Not perfect?
Go over your previous topic and review the content
QUARTER 2
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Overview
There are a number of theories on the nature of wellness and a recent review
for counsellors has found the following commonalities between authors in
their interpretations:
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to one services as well as the integrated, co-location of health and social care
teams.
Learning Outcome
Conduct preliminary services to clients
Observe good interpersonal relationship
Evaluate the clients satisfaction
use.
Pre Test 2
1. The most basic and powerful way to connect to another person is to ____.
2. The _____ is a very important part of the treatment – sufficient time must be
allowed so that it is not rushed.
5.One of the best practice in dealing with clients is to _____ and politely to
everyone. Do not use improper language.
10. _____ is any message which is against their values is not accepted.
11. Do your utmost to deliver the most effective treatment ____ to the needs of
the client.
14. A customer first impression of your practice is formed during their first ____ of
contact over the phone or in person.
15. The exchange of feelings and attitude in the communication process is known
as ____.
less effective
II. MULTIPLE-CHOICE:
Direction: Read and analyze the statement carefully. Choose the answer that
best describes the statement. Write the letter on the space provided.
_____16. It is a pleasant tone of voice in a telephone conversation.
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A. Shout
B. Speak clearly
C. Speak in a very low
D. Speak very soft
_____ 18 Do not make false claims for treatments, but explain the benefits__.
A. fairly
B. reasonably
C.practically
D. realistically.
_____ 21.Be prepared with ________ when you answer the phone.
A..tissue paper
B. calendar
C. information form
D. pen and message slip
_____22. As the communication process continues, it becomes a
communication
A. cycle
B. stroke
C.routine
D. requirement
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Ethics
Know
Communication Barriers
TELEPHONE ETIQUETTE
Glittering Ideas
The Greeting
•A bright, cheerful greeting will lift most people‘s spirits and set the proper
tone for the call
• Speak clearly and at a conversational pace; softly audible
• Don‘t mumble or race through the greeting. This can give the impression
that you don‘t have time for the caller.
• Thank you for calling Mr. X, my name is Joanne, How may I help you
today?
Words and Phrases That Keep Callers Cool
Taking Messages
• Be prepared with pen and message slip when you answer the phone
When taking messages be sure to ask for:
- Caller‘s name (Ask the caller to correct spelling)
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Why is it important?
• A customer‗sfirst impression of your practice is formed during the first few
seconds of contact over the phone or in person.
• More than 80% of your first time customers call before coming into your
practice
• It is often said that human communication consist of 93% body language …
while only 7% of communication consists of words themselves.
• Whether answering the phone or making phone calls, using the proper
etiquette is a must in order to maintain a certain level of professionalism.
• Proper etiquette leaves callers with a favorable impression of you, your
department and the practice in general.
Remember…
• That customers may have already been interacting with their telephone
key pad, and pre-recorded messages, so some of the initial impression
may be out of the hands of your agents.
• Remember that you may be the first and only contact a person may have
in your practice, and that first impression will stay with the caller long after
the call is completed.
• So the key moment is when the speaking starts. Engage the caller and get
them on your side.
• You need to lay the groundwork even before you pick up the phone
finish your conversation at another time. Tell the person how much you‘ve
enjoyed speaking with him/her. As long as you are honest and polite with
other person, you should not have any problem ending a call or moving on to
something else.
Enhancement Activity
Let the student choose his/her partner and demonstrate the proper ways on taking
up phone calls. Use the checklist box for reference.
Use the following pointers in observing the proper way of doing the activity.
Answer the following questions with Yes or No.
1. Get ready for it.
a. Does the student sit up straight and smiled?
b. Does he/she speak with a clear and with pleasant voice?
c. Does the students offered help to the caller like answering the caller‘s
concern?
d. Does he/she refer the caller to the right person after knowing that
caller reached the wrong person?
e. Is he/she ready with a pen and paper just in case the caller would
leave messages?
d. Does he/she get the correct information given by the caller?
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- Smile
Good Listener
- Recallability
- Attentiveness
Greeting
- Vocal tone
Friendliness
- Articulate
- Attitude
- Helpfulness
Posture
- Demeanor
1. Callers try to make things difficult. No they don‘t, even if sometimes they do
spell their name two different ways. The Callers may not always be prepared to
talk to you. They may never call your department before. They may not know
what information they need to have handy. You need to dialogue with them.
The experience should be enjoyable for both of you.
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can get a lopsided view of what callers think and feel. KeepCallers in
perspective!
Listening Skills
Listening is the ability to accurately receive and interpret messages in the
communication process. Listening is key to all effective communication,
without the ability to listen effectively messages are easily misunderstood –
communication breaks down and the sender of the message can easily
become frustrated or irritated.
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A good listener will listen not only to what is being said, but also to what is
left unsaid or only partially said.Effective listening involves observing body
language and noticing inconsistencies between verbal and non-verbal
messages.
1. Stop Talking
Don't talk, listen. When somebody else is talking listen to what they are
saying, do not interrupt, talk over them or finish their sentences for them.
Stop, just listen. When the other person has finished talking you may
need to clarify to ensure you have received their message accurately.
2. Prepare Yourself to Listen
Relax. Focus on the speaker. Put other things out of mind. The human
mind is easily distracted by other thoughts – what‘s for lunch, what time do I
need to leave to catch my train, is it going to rain – try to put other thoughts out
of mind and concentrate on the messages that re being communicated.
3. Put the Speaker at Ease
Help the speaker to feel free to speak. Remember their needs and concerns.
Nod or use other gestures or words to encourage them to continue. Maintain
eye contact but don‘t stare – show you are listening and understanding what
is being said.
4. Remove Distractions
Focus on what is being said: don‘t doodle, shuffle papers, look out the
window, and pick your fingernails or similar. Avoid unnecessary interruptions.
These behaviors disrupt the listening process and send messages to the
speaker that you are bored or distracted.
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5. Empathize
Try to understand the other person‘s point of view. Look at issues from
their perspective. Let go of preconceived ideas. By having an open mind we
can more fully empathize with the speaker. If the speaker says something
that you disagree with then wait and construct an argument to counter what is
said but keep an open mind to the views and opinions of others.
6. Be Patient
A pause, even a long pause, does not necessarily mean that the speaker
has finished. Be patient and let the speaker continue in their own time,
sometimes it takes time to formulate what to say and how to say it. Never
interrupt or finish a sentence for someone.
7. Avoid Personal Prejudice
Try to be impartial. Don't become irritated and don't let the person‘s habits or
mannerisms distract you from what they are really saying. Everybody has a
different way of speaking - some people are for example more nervous or shy
than others, some have regional accents or make excessive arm movements,
some people like to pace whilst talking - others like to sit still. Focus on what
is being said and try to ignore styles of delivery.
8. Listen to the Tone
Volume and tone both add to what someone is saying. A good speaker
will use both volume and tone to their advantage to keep an audience
attentive; everybody will use pitch, tone and volume of voice in certain
situations – let these help you to understand the emphasis of what is being
said.
9. Listen for Ideas – Not Just Words
You need to get the whole picture, not just isolated bits and pieces. Maybe
one of the most difficult aspects of listening is the ability to link together
pieces of information to reveal the ideas of others. With proper
concentration, letting go of distractions, and focus this becomes easier.
10. Wait and Watch for Non-Verbal Communication
Gestures, facial expressions, and eye-movements can all be important. We
don‘t just listen with our ears but also with our eyes – watch and pick up the
additional information being transmitted via non-verbal communication.
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2. 7.
3. 8.
4. 9.
5. 10.
Don‘t waste the time and money just getting a few more names on
your email list. You really
don‘t need more Enhancement Activity names.
You need customers!
Using this simple technique,
you can use the same 2-3 hours to get actual confirmed appointments!
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For instance, if you wrote ―June 12th at 3PM‖ on one of your business
cards – then you should also write ―June 12th at 3PM‖ at the bottom of one
of your forms.
Repeat this procedure on all your forms until you have one to match each
business card.
Now, using a paperclip, clip the paired cards and the forms together so that
you have 15 matching sets.
Set up all your brochures and fliers on the tabletop as usual.But you
should also dedicate about 1/3rd of the table space to laying out the
appointment cards in an attractive grid-like pattern. Put the instructions
and the collection box just behind the appointment cards, so that
everything is clearly visible.When the prospect comes to your booth and
says, ―What‘s this?‖, use the following script (tailored to your own
bus
i
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Enhancement Activity:
s)…
Study and practice with your partner:The business card will be for
your customer’s records.
YOU: The ‖My name‘s Tracy, I do Thai massages for muscle pain and stress
relief. information form will be for your copy.
I have had really amazing results especially with all kinds of pain and stress
conditions.‖ 96
CUSTOMER: ‖Oh that sounds great … I have X, Y, Z Condition‖
YOU: ‖Well, I‘m sure I could help you with that. Tell you what. I‘m actually
running a special exhibition-day offer – you can get a free 30-minute massage
Client Consultation
Initial Consultation
For the consultation the client should be seated comfortably, with the
therapist positionedalongside or opposite. The environment should feel warm
and private.
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It is recommended that you give away a free appointment. Almost nobody signs
up for an expensive service. People go for freebies. You should market accordingly.
1.
2.
3.
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4.
5.
ESSENTIAL NFORMATION
A. Personal Details
- Name
- Address
- Date of birth
- Home and work telephone numbers - Occupation
- Doctor‘s name, address and telephone number
These details will enable you to contact the client quickly if you need to
cancel or change an appointment or for any other reason. It will also enable
you to seek advice from your doctor if necessary.
- Surgical operations
- Pregnancies
- Serious illness
These details will enable you to establish the client‘s state of health; the
likelihood of anycontra-indications as a result of past illnesses; whether
particular care must be taken overcertain areas and whether medical referral
is necessary. If the client suffers from a conditionthat is an absolute
contraindication (see page 115 on), then massage must not be given.
- Medication
- General health
- Current treatments
- Identification of stress: work, home or other sources
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These details will indicate whether massage will be helpful to theclient and
will influence the type of massage to be given, e.g. if the client is stressed
then a relaxing massage will be the choice. If there is pain and stiffness then
the massage will be adapted to meetthese needs.
D. Massage Analysis
- contra-indications
- has client received massage in the past?
- how long ago?
- number of sessions
- did client benefit from the massage?
- reasons for requesting massage
These details will again highlight contra-indications that will indicate whether
massage would be suitable for the client. They will also provide information
regarding the client‘s previous experience of massage. Did she/he find it
beneficial, are there any preferences, likes and dislikes that should be
recorded? E. Examination
- Posture
- Height
- Weight
F. Skin Condition
These details will enable you to select the appropriate massage and
massage medium to beused for the client, e.g. clients with dry flaky skin will
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Well-tone clients often prefer a brisker, deeper massage than clients with
poor muscle tone. Details ofposture, height and weight must be recorded at
the beginning of the treatment and comparedthroughout the course.
Other Information
A. Improving Outcomes
2. The Service has been developed following consultation with the public on
their needs and preferences for delivery and assets for healthy living.
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3. An equity audit has been undertaken to ensure that services are targeted
at and accessed by those in greatest need.
5. The service supports broader skills and capacity building for health and
well-being, beyond individual risk factor management, to enable
independence and resilience in individuals, families and communities to
live well and care for themselves.
6. The service builds the role, skills and knowledge of all practitioners to
affect the health and well-being of individuals, families and communities,
so that every patient/ client contacts is a health promoting opportunity.
Post Test 2
I. LOOP A WORD
Direction: Read and analyze the statement carefully and loop the word that
corresponds to your answer.
s p e a k c o r r e c t l y a n
w e l l n e s s s e r v I c e t
p e r c e p t u a l e t h i c s
p r o f e s s i o n a L m y t h
c o r r e c t s p e a k I n g s
f I h y g i e n e w a y s a t e
o d e n c o n s u l t a t i o n
o s c o m m u n i c a t i o n a
d o u l a n o s r e p r e t n i
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_____ 11. For the consultation the client should be seated comfortably, with
the_______ positioned alongside or opposite. The environment should
feel warm and private.
a. doctor b. dentist c. specialist d. therapist .
_____13. Do not make false claims for treatments, but explain the benefits
______. Be honest when advertising this characteristic is known to
be_____
a. fairly c. reasonably
b. practically d. realistically.
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III.Enumeration
Types of
Massage 26. 27.
28.
29.
30
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QUARTER 3
Overview
Pre Test 3
Learning Outcome:
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Direction: Choose the letter that best describes the statement. Write the
answers on your quiz notebook.
1. What do you call the type of drape used to protect the client hair?
a. Facial drape b. Gluteal drape c. Breast drape d. Turban drape
4. What is the technique of using a large towel or sheet to keep you covered
while getting a massage?
a. Draping b. Massage c. Cupping d. Hygiene
5. What do you call the massage stroke wherein the hands skim over the
surface of the skin?
a. Effleurage b. Percussion c. Petrissage d. Vibration
6. It is a massage stroke wherein the hand is placed and vibrated over the
target area.
a. Vibration b. Pounding c. Frictions d. Cupping
9. What is the kind of manipulation that pinches and moves the muscle from
side to side in a rocking manner?
a. Vibration b. Effleurage c. Muscle rolling d. Petrissage
10. The massage stroke where the hands strike the target area is known as
______.a. Vibration b. Effleurage c. Taponement d. Petrissage
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1. face towel a
2. thermometer b.
3. basin c.
4. sphygmomanometer d.
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5. sanitizer e.
f .
1-5. Write a five-sentence paragraph describing the phrase ―Wellness
Massage‖. Use your quiz notebook to accomplish this task.
_____________________________________________________________
_
_____________________________________________________________
_
_____________________________________________________________
_
_____________________________________________________________
_
_____________________________________________________________
_
Rubric:
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Topic:
Wellness Massage
Before, I thought that___________________________________________
____________________________________________________________
____________________________________________________________
But now, ____________________________________________________
____________________________________________________________
____________________________________________________________
I can ________________________________________________________
Concept: (5pts)
Articulation (5 pts.)
Total 10 pts
Let’s Begin
Observe Health and Safety Procedures in Wellness Massage.
All health care practitioners must follow all public health and safety regulations to ensure
the protection and well-being of each patient. Massage therapists are no exception. Client
welfare is the foundation of an ethical and professional practice for the massage practitioner.
LM – WELLNESS MASSAGE Grade 10
Creating and defending a secure environment for our clients to receive treatment
ultimately is based on the practitioners' routines in the clinic, office or spa. These healthy habits
prevent accidents from taking place.
Direction: Find the 5‘s methodology (in english word) inside the puzzle. Once you find it, loop the
word and write the answers on the opposite of each Japanese word. (2 points each).
Adhere to a schedule for the cleaning and maintenance of your office, materials and supplies
Consistently wash hands thoroughly between clients and prior to resuming treatment.
Wash all linens in soap and hot water. Store and transport them in a sanitary manner.
Always thoroughly sterilize table, headrest, equipment and other tools between clients.
Know all local ordinances and health department regulations regarding the type of clinic you
operate or work in.
A general maintenance and cleaning schedule must be adhered to in the treatment room,
bathroom and all waiting and admittance areas. The bathroom must be easily accessible and
consistently stocked. Hand washing is the simplest, most effective way to prevent transmission
of any diseases. Prior to resuming patient care, hands should be washed after using the toilet
and after touching eyes, nose, ears or mouth. Keep fingernails neatly trimmed and remove all
jewelry. Always apply soap to wet hands, wash for 10 to 15 seconds, scrubbing webs, palms and
Some examples
fingertips, fromofthe
Personal
Protective
wrists materials
to the elbows. and supplies
gloves
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Moreover, avoid reusing any towel or sheet that has come into contact with a client.
Linens must be washed in hot water and stored properly in a labeled cabinet with closed doors. All
dirty linens must be put into a separate linen basket for washing. A consistent order in sanitation
procedures before admitting your next client will prevent accidents from occurring. Avoid cross
contamination during treatment by always using a new or sterilized applicator wand for all application
of lotion and creams.
A major preventative action we can take to protect any transfer of disease is the
sterilization of all table surfaces, especially the headrest. The table and headrest should be wiped
down with a germicidal wash, as should any tool or lotion bottle. There should be sufficient and
reasonable space for clients to change and to get on and off the table safely. Always make sure the
table, chairs and other equipment are in good condition. This includes all emergency and safety
equipment, such as fire extinguishers and clearly marked exits.
Additionally, check out the neighborhood in which you are planning to open your office for
good lighting and adequate space for all treatment procedures. The location of a therapeutic office
should be in a pleasant area where clients can feel free from harm. Make sure the parking lot is
accessible and well-lit so that clients can get in and out safely.
Furthermore, local ordinances and health department regulations regarding the type of
clinic you operate can be attained through the city and should be referenced. Know how to
accommodate the elderly and disabled persons. They may require your assistance getting on and off
the table, as well as special accessibility to the restroom. Be aware of emergency procedures for your
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building,
including how to use the nearest fire extinguisher.
Overall, the way your clinic runs and looks is proof of your concern for your clients and
ultimately leaves a lasting impression on each person you treat. A first impression cannot be
repeated. Maintain all health and safety guidelines taught in training and incorporate them with state
and local laws to keep your clients safe.
Health and safety is about preventing any person sustaining injury, being harmed in any
way or becoming ill at work. It involves following correct, safe procedures and taking every
possible precaution to protect everyone in the workplace. Health and safety laws and regulations
apply to everyone whether they are employers, managers, employees, self-employed, full- or
part-time, paid or unpaid workers. Health and safety issues refer to hazards and risks in the
workplace and how to eliminate them.
An act creating the Philippine Institute of Traditional and Alternative Health Care (PITAHC) to
accelerate the development of traditional and alternative health care in the Philippines, providing
for a Traditional and Alternative Health Care Development fund and for other purposes
Section 3b : To promote and advocate the use of traditional, alternative, preventive, and
curative health care modalities that have been proven safe, effective, cost effective and
consistent with government standards on medical practice.
Section 3c: To develop and coordinate skills training courses for various forms of
traditional and alternative health care modalities.
This is the main legislation covering health and safety in the workplace; other safety
regulations and codes of practice come under this main Act. This Act states that
employers/managers have a legal duty to ensure, so far as is reasonablypracticable, the health,
safety and welfare of all persons at work,
i.e. all employees and otherpersons on the premises, such as contractors and clients.
The Health and Safety Executive provides information and publications on all aspects of
Health and safety regulations, implementing directives from the European
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Commission that used to be known as the six packs. These cover a wide range of health,
safety and welfare issues.
Those relevant to the therapist are dealt with in this text. The Act of 1974 and the new
regulations mean that employers must, by law, provide a safe working environment for all
members of the workforce, including those with disabilities and other persons using their
premises.
The Therapist’s Role in Maintaining Health and Safety in their Place of Work
The employer/manager is responsible for the management and control of health, safety
and welfare issues, which will ensure a safe environment for all persons working in or attending
the salon/clinic. However, all therapists at work also have a duty under the Act.
• Take reasonable care to avoid harm to them or to others by their behaviour or working
practices cooperate with and help employers/managers to meet the statutory requirements
refrain from misusing or interfering with anything provided to protect the health, safety and
welfare of all persons as required by the Act.
• To comply with these requirements you must: not put yourself or others at risk by your
actions abide by salon rules and regulations know who is responsible for what in the salon
and to whom you should report problems always adopt good working practices and follow
correct procedures
• Be alert to any hazard that may pose a risk to you or to others and promptly take the
appropriate action to minimize or eliminate the risk.
• If you are unable to, or unsure of how to deal quickly with a hazard, then you must report
the situation to someone else immediately. Seek advice from a supervisor or someone
qualified to deal with the situation
• Follow the correct technique for all treatments, understand the effects, and be alert to
contra-indications and contra-actions.
• Report faulty equipment to the person responsible for dealing with these issues
• Do not ignore any hazard or risk; make sure that corrective action is taken.
• Keep a record of client and report any problems that you have identified and cured.
• Inform your supervisor and colleagues and be prepared to discuss issues of health and
safety with all other workers, as shared knowledge makes for a safer working environment.
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SAFETY
CONSIDERATIONS ABOUT BODY STRUCTURE AND
FUNCTION
Endangerment site:
An endangerment site is a region of the body in which nerves, arteries, or veins lay close
to the body's surface. These areas are not well protected by muscle or connective tissue, and
have the potentially to be damaged. Deep pressure either sustained or through friction, would be
contraindicated for the vessels and nerves in these areas. These areas may contain bony
projections that are fragile and may be broken. Massage therapists should exercise extreme
caution when working in or close to these endangerment areas.
A medical error in execution may occur when a massage therapist or body worker does
not exhibit extreme caution when working in one or more of these areas and injury results from
treatment.
6. Eyes
17. Temporal
3. Brachial Plexus
1.Antecubit
8. Inguinal
9. Kidneys
7. Floating Ribs
15. Spine
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14. Sciatic
Nerves
12. Popliteal
• Posterior Triangle of the Neck. The posterior triangle of the neck consists of the
posterior border of the SCM, the superior border of the clavicle, and the anterior border of
the upper trapezius muscle. This area contains the brachio-cephalic artery and vein
superior the clavicle, the sub-cephalic vein, and the nerves of the brachial plexus.
(redraw)
• Posterior to the Mandible. The area posterior to the mandible contains the facial artery
and nerve, and the styloid process of the temporal bone. The styloid process is the bone
that can be broken from extreme pressure.
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(redraw)
• Sternal Notch and Anterior Throat. The area of the sternal notch and anterior throat
consists of the medial heads of the right and left clavicle, and their attachment at the
superior edge of the sternum. This area contains the vagus nerve, and nerves and vessels
to the thyroid gland.
(redraw)
• Axillary Triangle of the Under Arm. The axillary triangle of the under arm consists of the
anterior edge of the pectoralis major, the posterior edge of the latissimus dorsi, the
superior head and medial shaft of the humerus, the upper ribs and the medial aspect of
the serratus anterior. This area contains the nerves of the distal brachial plexus, and the
brachial artery, the axillary nerve, vein, and artery, and the cephalic vein.
(redraw)
• Medial Elbow. The area between the medial epicondyle of the humerus and olecranon
process of the ulna. This area contains the ulnar nerve.
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• Lateral Elbow. The area between the lateral epicondyle of the humerus and the
olecranon process of the ulna. This area contains the radial nerve.
• Umbilicus Area. The umbilicus area, to either side, contains the descending aorta and
the abdominal aorta.
• Dorsal Body Area, 12th Rib. The dorsal area in the region of the 12th rib, is located
over the kidneys, in the lower back.
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• Femoral (Inguinal ) Triangle. The femoral or inguinal triangle consists of the lateral
aspect of the sartorius muscle, the superior aspect of the inguinal ligament, and the medial
aspect of adductor longus muscle. This area contains the femoral nerve, the femoral artery
and vein, the great saphenous vein, external iliac artery, and the inguinal lymph nodes.
Sciatic Notch. The sciatic notch is located in the area in which the sciatic nerve passes
out of the pelvis through the greater sciatic foramen, under the pirformis muscle.
• Popliteal Fossa. The popliteal fossa is a diamond-shaped area at the posterior knee.
The superior area consists of the lateral tendon of the biceps femoris, and the medial
tendons of the semitendinosus, semimembranosus and the sartorius muscles. The inferior
area consists of the two heads of the gastrocnemius muscle. This area contains the
popliteal artery and vein and the tibial and common peroneal nerves.
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•
Deep Calf. The deep calf region of the lower extremity can be located between the two
heads of the gastrocnemius muscle. This area contains the posterior tibial artery and
vein.
Tarsal Tunnel. The tarsal tunnel is located in a groove on the medial aspect of the
calcaneus and inferior to and posterior to the medial malleolous. This area contains the
posterior artery and vein, deep to the flexor retinaculum.
The Control of Substances Hazardous to Health Act 2002 (COSHH) requires employers
to control exposure to hazardous substances to prevent ill health.It protects everyone in the
workplace from exposure to hazardous substances.
Hazardous substances can enter the body via many routes, for example:
• broken or damaged skin
• eyes and ears
• nose and mouth
• hair follicles.
COSHH requires the following to control exposure to hazardous substances to prevent ill
health.
Assess the risk from exposure to hazardous substances to anyone using your workplace.
You will need to examine all the substances stored and used in your salon and
identify the ones that could cause damage or injury.
Decide what precautions need to be taken. Check the manufacturers‘ advice on use,
storage and disposal. Read the label carefully. Consider whether the substance
can enter the body or damage any part of the body. Take action to protect
employees and others. Consider the use of gloves, masks and other protective
clothing. Ensure that your control systems are in place and effective.
Control or reduce the exposure to hazardous substances. Consider the use of other,
safer, products. Store all products safely and label them clearly to reduce any error
in handling. Wear gloves when handling cleaning agents. Take care when handling
and using fine powders such as talc; avoid releasing the fine particles into the air
and avoid inhaling any powders; also protect your client.
Ensure that control measures are in place and regularly monitored for effectiveness. Keep
records of all control measures and any tests or problems arising. These records
should be kept for at least five years.
Prepare procedures to deal with accidents, incidents and emergencies. Immediate steps
must be taken to minimise the harmful effects and damage. These procedures
should be clearly written and placed in a prominent and accessible place.
Train and supervise all staff. Ensure that all employees understand the risks from all the
hazardous substances they have to deal with. Inform them of the rules and
regulations for using, storing and transporting or disposing of hazardous
substances.
Ensure that all employees understand the importance of reporting any problems or
shortcomings when dealing with hazardous substances.
The following are precautions and responsibilities when dealing with hazardous substances.
1. Consider any hazardous substances in your workplace. For the therapist these will include
any fine powders such as face powder or talcum powder, oils, creams or lotions, cleaning
agents, sterilising agents, microorganisms, blood.
2. Read the labels and manufacturers‘ instructions on all the products that you use.
Manufacturers are required by law to state the dangers and issue guidelines on storage, use
and disposal.
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3.
Ensure that products are clearly labelled and stored correctly and safely.
4. Ensure that the highest standards of hygiene are implemented to prevent cross-infection(this
is dealt with later in the chapter).
5. Avoid blood contamination. Cover any broken skin with a plaster and wear gloves.
6. Ensure the safe disposal of ‗sharps‘ into a ‗sharps box‘ and dispose of in accordance with
the correct procedure.
Enhancement Activity
Multiple Choice.
Direction: Read and analyze each statement carefully. Choose the nearest answer and write the
letters before the number. Justify your answer. 2 points each.
1. Plug the machine into a near and accessible identified socket so that,
a. it can be switched off or disconnected easily in an emergency.
b. It will lessen your time from walking from time to time if you want to unplug it
c. You can sleep anytime you want and confident that it is safe
d. It is easy for you to just reach out if you want to unplug it.
Justify:
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Justify ____________________________________________
3. Ensure that people using electrical equipment are trained and competent to do so
a. They can easily be hired abroad
b. They can operate the equipment without reading the procedure
c. They can prove that they are trained operators
d. Keep safe in using the equipment
Justify: _________________________________________
Justify: _____________________________________________
5. Prepare procedures to deal with accidents, incidents and emergencies. Immediate steps
must be taken to minimize the harmful effects and damage. These procedures should be
a. clearly written and placed in a prominent and accessible place.
b. clearly written and placed inside the cabinet
c. clearly written and placed at the back door
d. clearly written and placed on the table
Justify: __________________________________________
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Draping Methods
1. Posterior Leg - To drape the posterior leg, o Gather the drape at the greater trochanter and
at the ankle.
o Fold the bottom end of the drape at an angle across the opposite leg while holding
the drape at the greater trochanter as a pivot point.
o With the lower, grab the fold of the drape and tuck it under the opposite thigh. o
Fold the top section of the drape across the back, leaving the gluteals exposed.
With practice, this draping can be accomplished in three moves and provides a
clean line for the application of spa products from the toes to the top of the
posterior superior iliac spine (PSIS).
3. Breast Drape - Align the top edge of the main drape with the bottom edge of a hand towel or
pillowcase. As the main drape is pulled down, the hand towel or pillowcase becomes a breast
drape and takes its place.
4. Anterior Pelvic Drape - After the breast drape is in place, continue to pull the main drape
down until the abdominal muscles are uncovered. Align the fold of the main drape with the
bottom edge of a hand towel or pillow case. As the main drape is pulled down, the hand towel
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or
pillow case will become a pelvic drape. Tuck the bottom section of the pelvic drape between
the legs leaving a safe distance between the tucking hand and the genitals.
5. Turban Drape - This type of drape protects the client‘s hair from spa products and prevents
heat loss during a treatment.
a. Put a bath towel on the table before the treatment.
b. Bring the bath towel up over the client‘s head to cover the forehead or the eyes.
c. Using the hand as a wedge on each side of the drape, bring the side portions around the
neck and tuck them into the top of the body drape.
6. Gluteal Drape
a. Uncover the back and fold the drape down to the gluteal cleft.
b. Grasp the folded edge of the main drape and the bottom edge of the hand towel or pillow
case.
c. As the main drape is pulled down to expose the gluteals, the hand towel or pillow case
replaces it.
d. Tuck the bottom of the gluteal drape between the legs, leaving a safe distance between
the tucking hand and the genitals.
e. Fold the edges of the gluteal drape to create clean lines for product application.
7. - Because spa products are applied to the clients while they are in a side-lying
position, this drape is different than it would be for a massage. It is important to ask
clients to wear disposable undergarments to preserve their modesty. The sheet is kept
over the client until he or she is moved into the side-lying position. Undrape the client‘s
upper body ( females should either wear a disposable bra or hold a towel over their
breasts) and place a bath towel across the client‘s hip. Grasp the folded edge of the main
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drape and the bottom edge of the bath towel. As the main drape is pulled down to expose
the gluteals, the bath towel will replace it, and the sheet is removed completely.
Enhancement Activity
Criteria Percentage
Proper. 50 %
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Draping is the technique of using a large towel or sheet to keep you covered while you're
getting a massage.
Draping allows you to be totally nude under the sheet or towel and still feel safe, warm,
and unexposed.
Using draping, the massage therapist only works on the part of the body that is exposed --
your back, one arm or one leg, for instance. The rest of the body is covered.
Let’s Do it!
This is your chance for you to show off your skills, technique and talents in each of the
required procedures you have spent in practices then ultimately mastering. This practicum
requires groundwork to assure that you are adequately prepared and organized.
Direction:
OVER ALL EVALUATION
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1. an instrument for
determining
temperature
an instrument for
listening to the
2. Stethoscope sounds made within
the body, typically
consisting of a
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an instrument, often
3. Sphygmomanometer
attached to an
inflatable air-bladder
cuff and used with a
stethoscope, for
measuring blood
pressure in an artery.
an instrument, often
Digital attached to an
Sphygmomanometer inflatable air-bladder
cuff and used with a
stethoscope, for
measuring blood
pressure in an artery.
is used by massage
therapists to position
the client to receive
4. Massage Bed a massage.
L = 1.8M x W = 0.8M
x H = 0.7 M
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5.
Shower Room a place in which a
person bathes under
a spray of water.
6. Lounging chair
gives comfort to the
client while waiting
for their massage.
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CD/DVD Player
is a device that plays discs produced
under both the DVD-Video and
DVDAudio technical standards, two
different and incompatible standards.
Some DVD players will also play audio
CDs. DVD players are connected to a
television to watch the DVD content,
which could be a movie, a recorded TV
show, or other content.
Television Set
a system for transmitting visual
images and sound that are
reproduced on screens.
Overhead Projector
head massage
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Bath
This is used to cover the body while
doing the massage
Short/disposable
undergarment
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Lotion
Oil
Basins
Pillow
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oils/
Enhancement Activity
Equipments/Materials/Supplies Function/Uses
Item 25 15 10 Score
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At the conclusion of the massage, you will leave the room to allow your
client to change their clothes.
After the massage, it is important to tell the customer to drink water to
hydrate the body and help flush out the toxins that have been released.
2. The tour - Escort the client into the treatment area. Point out where
the bathroom is located and any amenities such as the steam room or
sauna the client might use on his or her next visit. Let the client know if
a shower is available before or after the massage. Show the client into
the treatment room and explain where to undress and hang clothing.
It‘s a good idea to remind clients to remove jewellery before the
session because lubricants can cause jewellery to look tarnished and
delicate pieces may be damaged during massage strokes. Use a small
dish to hold personal items so that jewellery is not lost or forgotten.
undressed, it helps to say that you will knock and wait to hear they are
ready before you enter.
( _________________________________________ )
T o p i c / L e s s on
Name of Student : __________________ Date : _____________
Year and Section ___________________ Teacher: __________________
2. __________________________________________________________
3.__________________________________________________________
After the lesson / activity / discussion, I feel ______________ because of the
following reasons:
1. _________________________________________________________
2. _________________________________________________________
3. ____________________________________________________________
On the side of the therapist the following must be observed to ensure proper
hygiene practice.
c.Hair should be clean and neat; it should be kept short or tied back from the
face. Hair must never fall forward around the therapist‘s face and shoulders
or touch the client
d. Nails must be well manicured and kept short; nails should not protrude
above the fleshy part of the finger tip. Massage movements cannot be
correctly performed if the nails are long, and long nails may harbour dirt or
bacteria. Nail enamel should not be worn as some clients may be sensitive
to the product and an allergic reaction may result.
e. Hands must be well cared for; they must be smooth and warm for
massage. Therapists should protect the hands with rubber gloves when
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doing chores. A good-quality hand lotion should be used night and morning.
Gloves should be worn in cold weather.
h.Underwear and tights should be changed daily and washed in hot soapy
water.
i. White, short-sleeved overalls should be crisp, well laundered and
changed frequently (e.g. every other day). The style should allow free
unrestricted movement of the arms during massage.
j. Feet should be well cared for and washed and dried thoroughly once a
day, using foot powder if necessary.
k. A clean pair of tights should be worn each day; support tights will help
prevent tired legs and varicose veins. Well-fitting low-heeled or flat shoes
without holes or peep toes will protect the feet and avoid pressure points.
l. Working uniform should not be worn out of the salon. Outdoor clothing
worn to work should be changed in a cloakroom to prevent microorganisms
being brought into the salon.
m. Therapists suffering from colds and infections should not treat clients if
possible, but the wearing of a surgical mask will greatly reduce the risk of
cross-infection.
n. Therapists must wash their hands before touching a client and after
cleaning the feet prior to the massage.
Activity 2:
True or False: Write T if the statement is correct and F if false.
_____1. Working uniform can be worn out of the salon.
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_____2. Underwear and tights should be changed daily and washed in hot
soapy water.
_____3. Wedding ring and small ear studs can be worn during the massage.
_____4. A daily bath or shower should be taken to maintain cleanliness of the
skin, hair and nails, and to remove stale sweat odours
_____5. Therapists must wash their hands before touching a client and after
cleaning the feet prior to the massage
Activity 1.
Directions: Write three sentences answering each question if you have any
idea on how to perform body massage written inside the box. Use your quiz
notebook to accomplish this task.
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Let’s Begin:
For many treatments, caring hands are all you need to get started. For
others, sheets, blankets, pillows, towels and massage oils, lotions or creams
help you make the most of your massage time.
The goal of a massage is for both giver and receiver to feel good, so while
working, keep your body, mind and soul relax.
1. Preparation of client
c. Take the client‘s outdoor clothes or show her/him where to hang them.
e. Ask the client to undress and give her/him a robe or towel to wear.
f. Ask the client to remove all jewellery and place it in a bag for safe keeping.
j. Explain fully and ask if the client has any queries. Allow time for the
client to discuss problems and ask questions, and answer these
fully.
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k. If the client has long hair, ask her/him to tie it up, or provide a protective
cover.
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Ensure that the working area affords the clients total privacy to change and
receive treatment without being overlooked by others.
e. The lighting should be soft and diffuse, not directed above the client
and shining into her/his face.
f. The colour scheme should be pale but warming, using pastel rather
than harsh bold colours.
k. Shower and toilet facilities for the client‘s use should be accessible
and regularly cleaned.
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m.Disposable towels or hot air dryers should be used to dry the hands.
These must all be scrupulously clean.
b. Next cover this with a large bath towel or cotton sheet. This
must be removed and boil-washed after each client and a clean one
re-applied. Many salons and colleges use disposable paper sheets
(bed roll) to save on the laundry – these are quite acceptable, but they
can tear and crumple during the massage and may interfere with some
movements.
c. Use one or two pillows for the head. Cover these with pillow
slips and then a towel.
d. Fold two large towels and place them at the foot of the bed.
These will be used to cover the client.
e. Place extra pillows, large and small, and a rolled towel on the
trolley for use if extra support is required during the massage.
The following items should be laid out on the top shelf of the trolley:
a bottle of cologne – for cleaning the skin if the client has not takena
shower
c)a good quality oil, lotion or cream – used as a medium for the
massage
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Let’s Do it!
Enhancement Activity
Performance of the group will be evaluated using the scoring rubrics below:
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assess your
performance in 10 - Can perform this skill without supervision and
the following with initiative and adaptability to problem situations.
critical task and 7 - Can perform this skill satisfactorily without
performance
assistance or supervision.
criteria.
5 - Can perform this skill satisfactorily but requires
some assistance and/or supervision.
3- Can perform parts of this skill satisfactorily, but
requires considerable assistance and/or supervision.
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that. That’s our responsibility‖. And the worst is when no one bothers to take
the responsibility.
Well explained job descriptions can make people work with ease and
confidence especially when dealing with clients. This reduces the chances of
errors, keeps employees focused, takes pride, and does work professionally.
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Enhancement Activity
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Details
Details Details
Details
Details Procedure
Details
Details
Details
(5)
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• deaths
• Major injuries or poisonings
• Any accident where the person injured is away from work for more
than three days
• Injuries where members of the public are taken to hospital
• Diseases contracted at work
• Dangerous occurrences that did not result in reportable injury but might
have done.
WEEKLY
1. Clean windows, window frames, and window ledges.
2. Deep clean the reception area and wipe down chairs, the beverage
service, magazines, and decorative side tables.
3. Wipe down shelving used to hold retail items and dust retail items.
4. Dust light fixtures, picture frames, the music system, shelving, and
decorative items in the treatment room.
5. Organize CDs, storage cabinets, and supplies.
6. Check smoke detectors to ensure they are in good working order.
7. Check and replace light bulbs both inside and outside the facility.
8. Water and dust plants.
Activity 1:
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Direction: Group the following task in its specific time table. Write the letter
on the table below. Use your quiz notebook to accomplish this
task.
1. 1.
2. 2.
3. 3.
4. 4.
5. 5.
6. 6.
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IMPORTANT:
Before doing the actual massage,
get client‘s body temperature and
blood pressure.
METHODS OF SCANNING
Importance of doing detailed consultation prior to massage
Activity 1.
Direction: Create a simple Client‘s Information Sheet.
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A. Communication Skills
B. Self Confidence
C. Establishing Rapport
D. Clients Response to
information asked
Let’s try...
Activity 1. TV Presentation
Direction: View this download presentation through your television set
(https://www.youtube.com/watch?v=2jTIIFhFi -o). Write a
fivesentence-reaction about the documentary you have just
watched. Use the following guide questions. Use your activity
notebook to accomplish this task.
Let’s start...
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Hands
(Redraw
The body has lines of energy that end in specific zones in your hand
HANDS
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Zone 3 – corresponds to
the organs above
FOOT
Interpretation
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Face
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Body
Enhancement Activity
Activity 1. Practice
Ask a partner to press the following pressure points as instructed by the
teacher.
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1. Effleurage
2. Petrissage
3. Percussion or Tapotement
4. Vibrations
1. Effleurage
It is where the hands skim over the surface of the tissues The word
‗effleurage‘ comes from the French verb effleurer, which means ‗to skim
over‘. There are two manipulations within this group:
• effleurage
• stroking.
EFFLEURAGE Stroking
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Effleurage Technique
1. Ensure that the client is warm and
comfortable.
2. Take up a walk standing position
with the outside foot forward:
make sure you can reach all parts.
3. Remember to bend the front knee
as the movement progresses and
use body weight to apply pressure
(pressure must not be applied
through the arms and shoulders
alone). Keep your back straight.
4. Ensure that your hands are warm,
relaxed and supple – they must
mould and adapt to the body
contours.
5. The hands must move in the
direction of venous return back to the heart, beginning distally and
working proximally.
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StrokeTechnique
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7. The whole of the palmar surface of the hand, fingers and thumb may
remain in contact with the part, or the fingers only may be used.
8. The hands usually work alternately, one hand commencing a stroke
as the other reaches the end.
B. Back Area
Step 2 : From kneeling position at your partner‘s side use the whole of your
hand and a smooth stroking movement to pull up steadily. One hand at a
time working all the way up and down one side of partners back few time
then repeat to other side.
Step 3: Squeeze the muscles from one hand to the others, to knead the
muscles of the back of the shoulder and release deep selected muscles
tension, make sure you knead generously, rather than using pinching
movement, repeat to the other side.
Step 4: Stretch the back using forearm to glide in different direction, try to
keep a constant, steady pressure. Lift off the arm when they reach the neck
and buttocks. Return to the centre of the back and repeat a few times.
C. Leg Area
Step 2: Do not put over pressure on the area behind the knee, but glide over
knead the back of the thigh, then stroke all the way up leg handover hand,
always moving in an upward direction repeat on leg.
D. Foot Area
Step 1. . Use the stroke of press on, release, rotate and slide, repeat these
movement to the other side of the foot
Enhancement Activity
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Activity1. Get your pair and perform the following manipulation. Use the
rating below:
Pressure 25%
Effect 50%
2. Petrissage
This comes from the French verb pétrir meaning ‗to knead. There are
five manipulations in this group, but some can be further subdivided:
1. kneading
2. wringing
3. picking up
4. skin and muscle rolling 5. frictions.
All the manipulations in this group apply pressure to the tissues, but
each manipulation differs in technique. The true kneading manipulations apply
pressure to the tissue and move them over underlying bone in a circular
movement. However, other manipulations have evolved where the tissues are
lifted away from the bone, squeezed and then released. Some of the
manipulations in this group are quite difficult to perform and much practice is
needed to perfect them.
2.1 Kneading
There are many forms of kneading. The terminology used for each one
will tell you what should be done, so study them carefully.
2.1.a Palmar kneading: this is kneading with the palmar surface of the
hand. There are different forms of palmar kneading.
2.1.b Digital kneading: this is kneading with the digits (i.e. the fingers)
index, middle and ring fingers are usually used.
Enhancement Activity
Activity 1: Demonstration
Student will find a partner and perform effleurage. Ask your partner to
give you his/her rating.
Pressure 25%
Effect 50%
2.2 Wringing
Wringing is a manipulation where the tissues are lifted away from the
bone, and pushed and wrung from side to side as the hands move up and
down. It must not be used on over-stretched muscles or those with poor tone.
Technique
1. The stance is usually stride standing.
2. The hands must be warm, relaxed and supple.
3. The tissues are grasped in the palm of the hand and held between the
fingers and thumb (taking care not to pinch).
4. The tissues are lifted away from the bone. The tissues are moved
diagonally from side to side by pushing the fingers of one hand
towards the thumb of the opposite hand.
5. Keeping the tissues in the palm and lifted away from the bone, the
hands move up and down along the length of the part, pushing the
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flesh from side to side. Do not pinch with the thumbs and fingers of the
same hand.
6. The hands work up and down until the area is well covered and return
to starting point.
2.3 Picking Up
Technique
1. The stance is stride standing.
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2. Place the hands flat over the area with the 3. Thumbs
abducted.
4. Lift and push the flesh with the fingers towards the thumbs.
5. Roll this flesh, using the thumbs moving across towards the fingers.
6. Move smoothly onto a lower area and then work back.
Technique
1. The stance is stride standing.
2. Place the thumbs nail to nail in a straight line on one side of the muscle
and place the fingers over the other side.
3. Grasp and lift the muscle away from the bone.
4. Push the muscle with the thumbs towards the fingers, which give
slightly as the muscle moves.
5. Push the muscle back towards the thumbs, using the fingers in the
same way.
6. Push the muscle backwards and forwards, applying pressure into the
muscle and using a rocking action.
7. Move along the muscle by sliding the hands.
2.6. Frictions
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Technique
1. The stance is usually walk standing.
2. Select and examine the small localised area where frictions are
required.
3. Stroke it gently with the sweeping thumb or palm.
4. Use the thumb or the fingers: the middle finger is usually used to
reinforce the index and ring fingers.
5. Do not hyper-extend any joints when applying pressure, as this will
strain and damage the joints. Keep the fingers straight.
6. Circular frictions are performed in small circles, moving deeper and
deeper into the tissues to a maximum depth, then released. Repeat
three to four times over the same spot and then move to another area
as required.
7. The fingers or thumb must not slide or rub over the surface of the skin,
but the superficial tissues must move with the fingers over the deeper
ones.
8. Areas requiring frictions may be tender and care must be taken not to
cause unnecessary pain through excessive pressure.
9. Effleurage or stroke the area frequently between friction manipulations
and at the end of the treatment.
2. Cupping
3. Beating
4. Pounding
3.1. Hacking
This manipulation uses the ulnar border of the hand and the
little finger, ring and middle fingers to strike the tissues in a light, springy,
brisk manner. The forearm must alternately pronate and supinate to
allow the fingers to strike the part. The hands strike alternately.
Technique
1. The stance should be stride standing, with the feet a good distance
apart and the knees relaxed or bent, keeping the back straight.
2. Place the hands together with the fingers straight as in prayer, thumbs
against chest.
3. Take the elbows away from the sides, i.e. abduct the shoulder joint.
The wrists will now be extended at an 80–90° angle.
4. Place the arms parallel and just above the part to be worked on.
5. Supinate and pronate the forearm so that the little fingers strike the
part lightly and then lift away.
6. Practice this action until the arms roll easily.
7. Now practice the whole procedure. Part the hands and strike the part
alternately(remember to keep the elbows out and wrists extended).
8. Relax or slightly flex the fingers and, keeping the same action, strike
the part alternately with the ulnar border of the little, ring and middle
fingers.
9. Strike lightly, briskly and rhythmically with alternate hands.
10. Work up and down or across an area – cover thoroughly.
11. The hands may also diverge – the heels of the hand stay close but the
fingers diverge forming a ‗\/‘ shape. This is useful over the upper fibres
of the trapezius, below the nape of the neck.
3. 2. Cupping
Cupping (also known as clapping) is performed using the cupped
hands to strike the part alternately. The movements are light and brisk,
producing a hollow sound.
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Technique
1. The stance is stride standing, as for hacking.
2. Make a hollow shape with the hand by flexing
themetacarpophalangeal joints (knuckle joints). Keepthe thumb in
contact with the index finger.
3. Straighten the elbows – they may flex and extend slightlywith the
movement.
6. Strike the part lightly and briskly with the fingers, part of the palm
and heel of the hand.
7. The hands should clap the area, making a hollow sound. Avoid a
slapping noise, whichwill occur if the hands are too flat. This will
sting and be uncomfortable for the client.
3. 3 Beating
This is a heavier percussion movement that is useful on very large
heavy areas of adipose tissue, particularly over the buttocks and thighs. The
manipulation is performed by striking the area with a loosely clenched fist.
The back of the fingers and heel of the hands strike the part as the hands
alternately drop heavily onto the area.
Technique
1. The stance is stride standing.
2. Loosely clench the fingers; keep the thumb against the hand.
3. Straighten the elbows.
4. Place the loosely clenched hands on the part so that the back of the
fingers and heel of the hand lie in contact with the part.
5. Extend and flex the wrist and lift the arms slightly so that the hands fall
alternately and heavily on the part.
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6. Work up and down or across the area and ensure that you cover it
thoroughly four to six times.
7. The movement should be brisk and rhythmical. The pressure can vary
from light to heavy, depending on the required outcome and the type of
tissue being worked on. Well-toned bulky muscles or a depth of
adipose tissue (fat) will be suitable for heavier pressure.
8. It is usual to work with both hands striking the part alternately, but it is
possible over small or awkward areas to use one hand only, supporting
the tissues with the other.
3.4. Pounding
This, again, is a heavy percussion movement, performed by the ulnar
border (little finger side) of the loosely clenched fist. The side of the hands
strikes the part alternately.
Technique
1. The stance is stride standing.
2. Loosely clench the fingers.
3. Place the ulnar border of the hands on the part, with one hand slightly
in front of the other.
4. Lift the front hand and strike behind the back hand as the back hand
lifts off the part.
5. Continue to circle the hands over each other, striking the part
alternately with each hand.
6. The movement should be brisk and rhythmical. The pressure can vary
from light to heavy, depending on the desired effect and density of
tissue.
7. Cover the area thoroughly four to six times, or until the desired
erythema reaction is achieved.
Enhancement Activity
Activity 2: Demonstration
Student will find a partner and perform effleurage. Ask you partner to
give you his rating.
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4.Vibrations
There are two manipulations in this group: shaking and vibration. Both
produce vibrations or tremors within the tissues. Shaking is a much bigger,
coarser movement and produces shaking of the muscle, while vibrations are
fine movements that merely produce a tremor.
4.1Vibration
Enhancement Activity
Activity 1: Demonstration
Student will find a partner and perform effleurage. Ask you partner to
give you his rating.
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Pressure 25%
Effect 50%
deeper massage than new nervous clients. (Always ask the client if
manipulations are too deep or not deep enough.)
Stance: protect yourself from strain and injury by adopting the correct
posture. There are two standing positions used in massage:
a) walk standing (i.e. with one foot in front of the other) is used when
massaging up and down the length of the body
b) stride standing (i.e. with the feet apart) is used when working
across the body. Always keep the back straight and the shoulders
relaxed.
c) Allow the knees to bend when necessary to apply body weight and
to reach all areas. Increased depth and pressure must come from
body weight transmitted through the arms, but not by pushing with
the arms. Use a slight swaying body movement to achieve this.
Keep the feet apart – this improves balance and provides stability,
as it gives a wider base.
Concentration: maintain your concentration throughout the massage.
Although massage movements become semi-automatic as expertise
develops, it is still important to concentrate fully on the task in hand.
Continuity and rhythm will suffer if there is a lapse in concentration, and
this is transmitted to the client.
Coverage: cover the whole area thoroughly. Do not neglect small areas
as this will result in uneven coverage.
Activity 1.Multiple-Choice
Direction: Choose the letter that best describes the statement. Write the
answers on your quiz notebook.
1. The hand is placed over the area and vibrated either up and down or from
side to side. The action produces vibrations in the underlying
tissue.
Direction: Work in pairs - one will play as a client/customer and the other will
be the therapist. Demonstrate all massage manipulations at various speeds,
depths and rhythms. Change roles after performing. Rate one another using
the checklist below. After the task, submit the checklist to your teacher for
interpretation.
Effleurage
Taponement
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Petrissage
Vibration
A) ADEQUATE VENTILATION
Premises must be well ventilated, removing stale air and drawing in fresh
clean air without draughts.
C) ADEQUATE LIGHTING
Lighting must be adequate to enable people to work and move around
safely. It should be suitable for the treatment in progress; low soft lighting
is desirable for some massage routines.
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E) WASTE
Waste must be stored in suitable, covered bins and disposed of in
accordance with regulations. Disposable needles must be placed in a
‗sharps box‘ for collection.
G) MAINTENANCE OF EQUIPMENT
Everything in the workplace, the equipment and systems, should be
maintained in efficient working order. If a fault occurs in any machine or
other equipment, it must be taken out of use immediately. It must be
clearly labelled ‗FAULTY, OUT OF USE‘ and stored away from the
working area. The fault must be reported and the appropriate action taken
to repair it.
b. Doors should be wide enough for easy access and exit; stairs should
be sound and well lit. A handrail should be provided on at least one
side of the stairs.
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b. Sound, even, non-slip floors will help. Leads should not trail across the
floor but should lie along the wall; stools and bins should be stored
under couches; other equipment must not be left around but must be
stored correctly.
d. Objects should be stored and stacked safely in such a way that they
are not likely to fall. Shelves should not be overloaded and should
have maximum load notices.
J) WINDOWS
These should be clean and open easily. Ensure that people cannot walk
into them if they are open.
K) SANITARY CONVENIENCES
Toilets and washing facilities should be available to all persons. These
rooms should be clean (cleaned and disinfected regularly), well lit and
ventilated. There should be hot and cold running water, soap (preferably in
a dispenser), and drying facilities such as paper towels or dry air
machines (to prevent the spread of micro-organisms).
L) DRINKING WATER
An adequate supply of fresh drinking water must be provided, either direct
mains water, a chilled water dispenser or bottled water.
M) CHANGING ROOMS
These rooms must be clean, suitable and secure, where outer garments
can be removed and uniforms put on. Changing rooms are also desirable
for clients although the cubicles too may be used if privacy for the user
can be ensured.
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POLICIES 15 10 5
A. ADEQUATE VENTILATION
C. ADEQUATE LIGHTING
E. WASTE
G. MAINTENANCE OF EQUIPMENT
J. WINDOWS
K. SANITARY CONVENIENCES
L. DRINKING WATER
M. CHANGING ROOMS
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Client Responses
Assessing your client‘s satisfaction with all aspects of the Wellness
Massage services, you provide valuable input to guide modifications and
improvement in service delivery. The tool specifically develops for this
growing sector/industry provides some background on why it is important to
collect client satisfaction feedback. Furthermore, this tool discusses the
timing, frequency, and options for data collection. Additionally, the tool
describes how to analyze and use client satisfaction results to plan
improvements in client services.
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Age: ________________
5 4 3 2 1
1. Massage therapist appearance
a. The therapist wear clean garment
b. Therapist has short hair or neatly tied
c. Has short nails
2. Communication
a. Instructions are being given from time to time
b. My queries were all answered well
3. Preparing clients for body massage
a. A short interview was carried out
b. A short orientation was done
4. Massage technique
a. I feel secure during the session.
b. use of oils and other essences were used
c. Pressure in every strokes suits to my need
Post Test 3
Direction: Choose the letter that best describes the statement. Write the
answers on your quiz notebook.
1. What do you call the type of drape used to protect the client hair?
a. Facial drape b. Gluteal drape c. Breast drape d. Turban drape
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4. What is the technique of using a large towel or sheet to keep you covered
while getting a massage?
a. Draping b. Massage c. Cupping d. Hygiene
5. What do you call the massage stroke wherein the hands skim over the
surface of the skin?
a. Effleurage b. Percussion c. Petrissage d. Vibration
6. A massage stroke wherein the hand is placed and vibrated over the target
area is called as _____.
a. Vibration b. Pounding c. Frictions d. Cupping
9. What is the kind of manipulation that pinches and moves the muscle from
side to side in a rocking manner?
a. Vibration b. Effleurage c. Muscle rolling d. Petrissage
10. The massage stroke where the hands strike the target area is known
as ______.
a. Vibration b. Effleurage c. Taponement d. Petrissage
Column A Column B
1. face towel a
2. thermometer b.
3. basin c.
4. sphygmomanometer d.
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5. sanitizer e.
f .
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
_____________________________________________________________
Rubric:
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____________________________________________________________
____________________________________________________________
But now, ____________________________________________________
____________________________________________________________
____________________________________________________________
I can ________________________________________________________
Concept: (5pts)
Articulation (5 pts.)
Total 10 pts
QUARTER 4
Overview
One feels relax and takes pleasure every after treatment. But some mild
reactions such as muscle pains, tiredness, and dizzinessare being
experienced by the client due to toxins released from the body. So, it is very
important to have some follow up or after care body massage. Balanced diet
is one to be considered also.
This unit covers the knowledge, skills and attitudes required to advise
on post wellness services. In this part, introducing products and services
should also be given. Keeping the client informed about all the possible
treatments and products available within your salon is vitally important. Not
only is it enlightening for the client, allowing her to make informed choices, but
it is also essential if your business is to survive in a very competitive market.
This unit covers the knowledge, skills and attitudes required to advise
on post wellness services.
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Learning Outcome:
Pretest: 4 Multiple Choice: Read the statement carefully. Choose the best
answer and write it in your answer sheets.
a. aching/soreness of muscles,
b. tiredness,
c. heightened emotional state
d. dizzy
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Direction: Read and analyze carefully the statements. Write the word TRUE if
it is correct and FALSE if it is wrong. Write your answers in your quiz
notebook.
_______1. Making the clients feel welcome and at home with a friendly
―Hello is a nice gesture or strategy used in rebooking clients
_______2. After any massage, spa or holistic treatment, try to rest and relax
for the rest of the day, if not, for a few hours at least.
_______3. Deep breathing exercises are helpful to everyone as they increase
the intake of oxygen and the elimination of carbon dioxide.
_______9. You may feel a little light headed after the hot stone massage &
body massage aftercare
II. IDENTIFICATION: Write your answer on the space provided each number.
_____________3. It allows the client short time to settle and let go of tension.
_____________5.It is a term used to push the feet down hard and let go.
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After treatment you will usually feel relaxed and enjoy the benefits of
the treatment. Occasionally, you may experience a reaction from the
treatment, however these are mainly due to the toxins being released from
the body, as the body is rebalancing and cleansing itself.
More common reactions can include: aching/soreness of muscles, tiredness
and heightened emotional state. Less common reactions can include :
headache, dizziness or nausea. excessive urination, increase in bowel
movement, Irritation, skin changes, fatigue, hyperactivity and change of
appetite.
❖Home advice ❖
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Home care advice is very beneficial for the client, as it involves them in the
treatment and encourages them to take control of their condition. It also
provides linkage between one treatment and the next. The advice given will
obviously depend on the client‘s need and condition, e.g. the overweight client
or a client with cellulite will need dietary advice. For the tense, overworked
client you may suggest that s/he tries to reduce her/his workload, that s/he
makes time to rest, takes a relaxing bath and goes to bed early.
You may also teach relaxation techniques and advise her/him to practice
these at home. Those with poor posture can be taught corrective exercises.
Deep breathing exercises are helpful to everyone as they increase the intake
of oxygen and the elimination of carbon dioxide. These techniques are
explained in the following text
❖Diet ❖
Advice to clients
It is important that clients are made aware of the factors that are
thought to contribute to the build-up of fat and cellulite. They should be
encouraged to follow a self-help, daily regime that will increase the efficiency
of the treatment.
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B.Relaxation
Relaxation means being free from tension and anxiety, which are normally
caused by the stresses of life, which upset the body balance. It is impossible
to remove all the stressors in life. A certain amount of stress is desirable as it
can produce feelings of thrill and excitement. The ability to relax is extremely
important as it combats stress and reduces harmful effects such as fatigue,
lethargy, illness and psychological problems.
Clients who live very busy lives or are coping with worries or dealing with
unhappy situations may find it very difficult to relax. Advising them and
showing them ways of reducing stress and promoting relaxation can form an
important part in the treatment. Once they have recognized the difference
between the tense state and the relaxed state they can continue to practice at
home.
C. Preparation
The first consideration is to prepare the room or cubicle and create the
right conditions to promote the relaxation response. These will be the same
conditions required as those for massage treatment, namely:
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D. Relaxation Techniques
There are many techniques that may be used to encourage the client to
relax. They may be combined for maximum effect.
The client should lie on a mattress and be fully supported. The client may
choose to lie on the back, in the recovery position or half lying if the client has
difficulty in lying flat. The client must be well supported using plenty of pillows
under the head, knees or as required. Allow the client a short time to settle
and let go of tension. During this time encourage her or him to breathe deeply
and let go as s/he breathes out.
The technique is then practiced as follows, beginning with the feet and
repeating each movement three times:
• Pull the feet up hard (dorsi-flexion), and let go
• Push the feet down hard (plantar flexion), and let go
• Push the knees down hard against the floor, and let go
• Push the leg down hard against the floor, and let go
• Tighten the buttock muscles hard, and let go
• Pull the abdominal muscles hard, and let go
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• Try to rest and relax for the remainder of the day, if not, for a few hours
at least.
• You may feel relaxed and sleepy after your treatment. Take care if you
are driving or working.
• Keep warm as massage and relaxation treatments can make you feel
more sensitive to the cold.
• Drink plenty of water after your treatment to rehydrate your body,
reduce fatigue and help eliminate toxins from your body.
• Avoid alcohol and minimize tea and coffee, try to stick with water
and/or herbal teas.
• Try to avoid eating a heavy meal, eat light for the rest of the day to
allow your body to concentrate on the natural healing and encourage
detoxification.
• Sometimes people experience some tenderness for 24 hours or so
after a massage. If you do feel a little sore, do some light gentle
stretches or take a warm bath with salts. And remember to tell your
therapist about your experience so that it can be taken into
consideration in your next session.
• If you have had a treatment with aromatherapy oils: To gain maximum
benefit from the healing oils, try to avoid washing/showering the oils off
for a few hours as they will continue to be absorbed by the skin after
your treatment has ended.
• Try to relax and take it easy for the rest of the day – if you can and feel
the need to, nap.
• Drink plenty of water for 24 hours after your massage as your lymph
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nodes, which have been stimulated, are removing toxins from the
body. Your urine might be much darker than usual – this is due to the
toxins leaving your body
• Avoid heat treatments (hot baths / showers, body wraps, saunas,
sunbeds) for 24 hours.
• Avoid alcohol, smoking, caffeine and fizzy drinks as they can
dehydrate your body and add more toxins to your body. This would
reverse the effects of the massage, since the massage is in-turn aiding
the body in removing the accumulation of toxins.
• Avoid eating a heavy and especially spicy meal so your body can
focus on natural healing and detoxifying itself.
• Healing Reactions‘ may take place after your massage and are
completely normal-showing that the massage is working well and your
body is responding to the treatment. Indications of this may result in
the following:
• Fatigued or tired (although this could be a sign of deep relaxation,
especially if you are usually always on the go)
• Increased sweating, thirst or urination
• Irritable or energised
• Heightened emotions (low or high)
• Runny, stuffy or blocked nose
• sound sleeping and vivid dreams
Popularity: 2% [?]
Rebooking a Client
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5. Being diplomatic.
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Glittering Ideas
- Balance energy intake with energy output: if the diet provides just enough
energy to meet body requirements, there is no surplus to be stored,
therefore no fat to be deposited.
- To reduce fatty tissue, energy input must be less than energy output. Only
then will fat be utilized from body stores to provide required fuel reducing the
diet and increasing aerobic activity is the best regime for reducing fat (e.g.
walking, jogging, swimming or cycling for 20–30 minutes, twice to three
times per week, is excellent).
- Avoid wearing tight clothes that apply pressure and restrict the circulation,
such as tight jeans or trousers, tight belts, underwear and corsets.
- Take plenty of exercise and keep mobile during the day. If in a sedentary
occupation, it is advisable to walk around, swing the legs and stretch at
regular intervals.
- Breathe correctly and deeply: practice deep breathing, thus using all areas
of the lungs. Breathe in deeply and feel the sternum move forwards, the ribs
move outwards and the diaphragm move downwards, pushing the abdomen
out. Breathe out and feel the sternum move back, the ribs move in and down
and the abdomen pull in when sitting or lying, breathing is shallow and uses
mainly the upper chest. Deep breathing uses the chest capacity to the full
and increases the intake of oxygen. The alternating pressure in the thoracic
and abdominal cavities also stimulates the circulation around the body.
- Eat plenty of roughage and drink 2–3 litres of water per day. This will aid
digestion, prevent constipation and facilitate the elimination of waste
products from the body.
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Massage sticks
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Massage soothes the body and soul. You can intensify these effects by
choosing the right massage product. Different skin types require different
media.
Paraffin – better than its reputation
massage lotions are based on
MASSAGE pharmaceutical white oil, also called
LOTIONS liquid paraffin. It does not penetrate
the skin and ensures long lasting
gliding effects and optimal conditions
during massage, while guaranteeing
the best skin tolerability.
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Food
supplement
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and especially spicy meal so your body can focus on natural healing
and detoxifying itself.
‗Healing Reactions‘ may take place after your massage and are
completely normal-showing that the massage is working well and your
body is responding to the treatment. Indications of this may result in
the following:
Fatigued or tired could be a sign for deep relaxation, especially if you
are usually always on the go
Increased sweating, thirst or urination
Irritable or energised
Heightened emotions (low or high)
Runny, stuffy or blocked nose
Sound sleeping and vivid dreams
• Take a warm bath once a week – this will help to loosen up your muscles.
• Relax and distress – listen to music, burn some essential oils, etc.
• Stand up and walk around and stretch – especially if sitting a long time at a
desk and / or on the computer.
• Throughout the day, massage your shoulders, and other areas that feel stiff.
• Sit in a correct position and you might want to raise your legs a bit.
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Post Test 4
Multiple Choice: Read the statement carefully. Choose the best answer and
write it in your answer sheets.
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a. alcohol
b. exercise
c. too much eating
d. drinking plenty of water for about 24 hours
9. It helps increase the intake of oxygen and the elimination of carbon dioxide.
a. Deep breathing exercises
b. Weights
c. Dancing .
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d. travelling are helpful to everyone as they 10. One of the after care
services given to client is,
a. eating a light healthy meal
b. taking variety of soups
c. eating more fruits
d. drinking litres of water so the body can concentrate on healing.
_______1. Making the clients feel welcome and at home with a friendly
―Hello is a nice gesture or strategy used in rebooking clients
_______2. After any massage, spa or holistic treatment, try to rest and relax
for the rest of the day, if not, for a few hours at least.
_______3. Deep breathing exercises are helpful to everyone as they increase
the intake of oxygen and the elimination of carbon dioxide.
_______4. For the tense, overworked client she may be advised to reduce
workload, that s/he makes time to rest, takes a relaxing bath and goes
to bed early
_______9. You may feel a little light headed after the hot stone massage &
body massage aftercare
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II. IDENTIFICATION: Write your answer on the space provided for each
number.
_____________3. It allows the client short time to settle and let go of tension.
_____________5.It is a term used to push the feet down hard and let go.
SUMMATIVE
_______2. You may feel a little light headed after the hot stone massage &
body massage aftercare
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_______3. Home care advice is very beneficial for the client, as it involves
them in the treatment and encourages them to take control of their condition.
_______9. After any massage, spa or holistic treatment, try to rest and relax
for the rest of the day, if not, for a few hours at least.
_______10. Making the clients feel welcome and at home with a friendly
―Hello is a nice gesture or strategy used in rebooking clients.
II. Multiple Choice. Read each question carefully. Encircle the letter of
your choice.
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a. Chinese
b. Japanese
c. Vietnamese
d. Swedish
5. This is the most widely used form of massage used for relaxation.
a. body massage
b. stone massage
c. sports massage
d. pregnancy massage NO. 6 AND 7 LACKING
8. It is defined as the exchange of messages by human beings,
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11. For the consultation the client should be seated comfortably, with the
________ positioned alongside or opposite. The environment should
feel warm and private.
A. doctor B. dentist C. specialist D. therapist
12. Do not make false claims for treatments, but explain the benefits
________ . Be honest when advertising.
A. fairly B. reasonably
C. practically D. realistically.
14. The hand is placed over the area and vibrated either up and down or
from side to side. The action produces vibrations in the underlying
tissue.
a. vibration b. pounding c. frictions d. cupping
17.This manipulation lifts the muscle away from the bone and moves it
from side to side in a rocking manner.
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29. This can be done as an introduction to massage for clients who may not
come in for an office massage, or can be a continuing form of stress-
reduction therapy when done on a regular basis, as in the office setting
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a) Chair Massage
b) Pampering
c) Chiropractic adjunct
d) Relaxation/stress/ stress reduction
30. Different origin of the word massage are the following except one,
a. mass
b. mass’h
c. masser
d. massege
31. This details will enable you to contact the client quickly should you
need to cancel or change an appointment or for any other reason. a.
personal details
b. doctors record
c. physical records
d. school records
III. Fill in the blanks. Choose your answer from the box and write it in the
space provided.
32._______ is the chance, great or small that someone will be harmed by the
hazard.
34.An ______ is a region of the body in which nerves arteries, or vein lay
close to the body‘s surface.
35.The time to gather and exchange information with the client is called
________________.
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41. A customer first impression of your practice is formed during their first
____ of contact over the phone or in person
SYNTHESIS
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live a healthy life and promote quality of life both for the clients and the
therapist. As what we believe, wellness is more than an absence of diseases.
These services one can give to the family and community as a whole will build
a healthy being. The application of the different techniques in massage is a
challenge that everyone should experience.
The surroundings that directly affect health and safety to clients should also
be considered. Part of this module also elaborates on the massage
techniques and some Health Acts for the therapist to understand and practice,
so with the careful techniques to be applied to clients is the most important.
And in performing after care services, care should be done. Giving advices
with what to be and how it should be maintained is another concern of both
the therapist and clients.
Glossary:
Hearing refers to the sounds that you hear, whereas listening requires more
than that: it requires focus. It means being aware of both verbal and
nonverbal messages.
Personal details - includes the basic information. These details will enable
you to contact the client quickly should you need to cancel or change an
appointment or for any other reason. They will also enable you to seek
advice from his or her doctor should this be necessary. Essential oils -
Volatile plant oils extracted from certain aromatic plants that have both
physiological and psychological effects on the human body.
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Risk – is the chance, great or small, that someone will be harmed by the
hazard.
Safety – the state of being safe; freedom from the occurrence or risk of
injury, danger, or loss
Bibliography
Books:
• Williams, Anne, 2007, Spa Body Work A Guide for Massage
Therapists,
• Mo, Rosser , 2004 , Body Massage Therapy Basics (2 nd
Edition),
Anatomy, Physiology and First Aid
• Borg, John. Body Language; 7 Essay Lessons to Master/Silent
Language, Prentice hall Life, 2008
• Communication with Clients – Wendy S. Mayers, (Step-by-Step,
Guide to Diagnosis and Treatment) 2014, Educational Concept
• Lifestyle wellness Coaching (2nd edition), James Gavin and
Madelein
Mcbrearty, copyright 2013
• Wellness Services – Evidence Based Review and Examples)
Good Practice, Final Report, Lyn Winter Armatage, Stanfield et al,
Observatory Report Series No. 76, Published 2010.
• Williams, Anne E. , Spa Bodyworks, Guide for Massage
Therapist, 2015
• Rosser, Mo, Body Massage Therapy Basics, Second Edition
2004
Roseberry, Monica, The Body Shop Massage, 2005
• Ashley, Martin, Massage a career at your fingertips, 3 rd Edition,
Internet Resources:
http://spas.about.com/od/spaglossary/g/Massage-Draping.htm
http://www.skillsyourneed.com/ips/listening skill:htm (#ixzzz2ve/smnpS)
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Magazines/Newsletters/Journals
• Body Shop Business, March 2007, Newsletter
• Telephone Etiquette and Customer Service
Illustrations/ Pictures:
- https://www.hartsport.com.au/products/8 -091
- http://www.asia.ru/en/ProductInfo/1254660.html
- http://www.cccme.org.cn/products/detail -3046110.aspx
- http://frank8188.en.made-in
- china.com/product/sqyQLPWxHlhR/China -Metal-Massage-
TableMT-002-.html
- http://cowboyfitzone.com/some-many-kinds-of-bedroom-
antiquechairs/images-of-lounge-chairs-for-bedrooms-with-
reclaimedwood-bedroom-furniture/
- http://www.dovemill.co.uk/luxury_500gsm_latte_cotton_4_piece_
bath_towel_sets
- http://www.rightway.com.my/index.php?route=product/category&
path=147
- http://www.ebay.com/itm/NWT-Mens-Nautica-Sz-Small-100Cotton-
Navy-Blue-Tropical-Print-Boxer-Underwear-
/251461293121?pt=US_CSA_MC_Underwear&hash=item3a8c42d4
41
- http://bumpyboo.com/best-lotions-for-acne-prone-skin/
- http://www.holistic-guide.com/massage-oils/
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- http://www.amazon.com/Optimum-Copper-Tub-
IonicDetox/dp/B002TKPRXE/ref=pd_sim_sbs_hi_4?
ie=UTF8&refRID=0 X8PQCT6VRJZPJ2RPESH
- http://frank8188.en.made-
inchina.com/product/abFmeGXPbHhl/China -Massage-Cushion-
Face-Pillow-Special-Design-for-Woman.html
- http://angelskiss777.blogspot.com/2013/02/kates -magik-
reviewmassage-body-oils.html
-
- http://reikimasterthailand.com/images/12 -meridians.jpg -
(http://teachmeanatomy.info/upper-limb/areas/axilla/+
Video: https://www.youtube.com/watch?v=2jTIIFhFi -o
https://www.youtube.com/watch?v=iunPc0IJsCU
https://www.youtube.com/watch?v=1XL8t7FRnbU
https://www.youtube.com/watch?v=rK4Z72CCog4
https://www.youtube.com/watch?v=DN_mz6FbJbg
http://www.massagenerd.com/endangerment_sites_massage.php
http://www.missouristate.edu/recreation/Wellness/169420.htm
http://karmajello.com/postcont/2013/06/Reflexology -FOOT1.jpg
http://healthsciencedegree.info/wp-
content/uploads/2014/03/acupuncturehand-chart.jpg
http://lifepositive.com/Body/Health/images/right -diagnosis1.jpg
http://www.familypact.org/Files/Provider/Provider%20Resources/Quality%20I
mprovement%20Tools/2011-
0927_ClientSatisfactionQIToolandSampleSurveys_508.pdf
http://www.ohgizmo.com/2009/12/21/osim-ucrown-2-enables-your-crazy-head-massage-
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