Transition Methodology

Transition Phases
Services Transition

Application Transition
Transition Planning Steady State
Application Guided Assisted Parallel Perform
Planning Perform Perform / Stabilization

HR Transition Readiness Evaluation

HR Transition Services Transition Application Transition Service Readiness

Consulting § Business unit & Cluster Specific § Knowledge Transfer Assessment Reports § On-boarding and Training
Transition Plans Complete
- Proposal Development § Application Information Documents & Recordings
§ Communication Plans § Support Team knowledge
- Communications Strategy § Application Support Control Plans tested
§ Initial Process Interface Manual (PIM) § Support Process and
- HR Transition Plan § Operational Control Process Manuals (e.g., Security,
Chapters Procedures in Place
Business Continuity, KPI’ s & SLA’s)
- Benefits Comparison
§ Development and Test
- Finalize Contract engagement model defined
Orientation § Service Levels definition
Governance Service Levels complete
- Announcement Meeting § DR / Business Continuity Plan
- Plan & prepare hiring process Knowledge § Application and Platform
Metrics / Tools Reporting
document handover completed
- Employee Benefit Meetings Risks Staffing Plan Acquisition
§ Knowledge Repositories in
- Employee Offers place
Application Application Policies /
Development
Compliance Process / Tools Transition Specific Procedures
- Onboarding & Welcome Events
- Learning & Development Review Meetings Training Plans Manuals

Integration Infrastructure
Communication
Setup
- On-going advice & counsel
- Implement HR programs
- Assimilation & Steady state

© 2013 IBM Corporation

1
Leveraging global lessons learnt for seamless transition

Multi Vendor / Multi Offshore to Offshore Hostile Transition for Legacy and Complex
Country Transition Transition Transition E&U Clients Application portfolio

Legacy and
Offshore to
Multi Vendor Transition from Complex
Offshore Hostile Transition
Transition HP Application
Transition
portfolio

Critical Success Factors

SME Availability for Transition of Complex

Infrastructure, Network & Access
Knowledge Transfer Architecture / Integration

Adaption to Culture & Language Transformation to TO-BE

Knowledge Management
Challenge ADM Processes

Non Interruption to Domain and Techniical

Collaboration
AD & AM Services Skills Required

Stakeholder Commitment

© 2013 IBM Corporation

 March
April 1st
1st

Client

Guided Assisted Parallel

Planning Perform Perform Perform
(I – P, W (I – P, W (I-S, W-
Steady
– S) – P) P) State

(Only
Wipro)

1. Communication on Planning (KT,

Time required, Platform, Inventory)

3 © 2013 IBM Corporation