SIVA SIVANI INSTITUTE OF MANAGEMENT

OPERATIONS MANAGEMENT
SYLLABUS: PGDM-M, TPS DEPT: OPERATIONS
CREDITS: 3
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Objective of the Module:
1. To acquaint the students with importance of material and information flows in
production and service operations
2. To gain knowledge about process and sub-process of management of material
flow, design, operation, control of such flow system and their components
3. To know the various tools and techniques for the management of supply chain
and its constituents
4. To understand adoption and application of SCM in practice
Value Addition: At the end of this Module, the student will be able to appreciate the
various entities involved, their role & responsibilities, in Supply chain. It will also help
him to monitor the performance of a supply chain.

Contents
Unit 1:
SCM – an overview
Introduction to SCM, Importance of SCM, Origin of SCM, Important elements of SCM,
Future trends of SCM

Unit 2:
Purchasing issues in SCM
Purchasing management, Role of purchasing in organisation, Purchasing process,
sourcing decisions, Role of Supplier base, supplier selection, Number of suppliers,
Centralised or decentralized purchasing, International / global sourcing
Supplier Relations Management Creating and managing Supplier Relationships,
Developing successful partners, Supplier evaluation and Certification, supplier
development, Supplier awards, SRM Software
Strategic sourcing for SCM, developing strategic sourcing strategies, supply base
reduction program, strategic alliance, outsourcing, managing and developing 2nd tier
supplier relationships, use of e-procurement system, benchmarking

Unit 3:
Operations issues in SCM
Collaborative planning, forecasting and replenishment, software solutions
ERP Systems, Development & implementation, Advantages and disadvantages of ERP,
ERP Software
JIT and SCM, TQM & SCM
Unit 4:
Distribution issues in SCM
Domestic and international transportation, Impact of transportation on SCM,
Fundamentals of transportation, warehousing, e-commerce & transportation
CRM, role of CRM in SCM, Components of CRM, Future trends in CRM
Designing Supply Chain,
Service Response logistics, SCM in services, primary concerns of Services response
logistic, Case studies

Unit 5:
SCM Integration
Performance measurement along SCM
Future trends of supply chain management

Reference Books

Book Title Authors Edition / Publisher remarks

year
Principles of Joel D Wisner 1st ed Thomson South Main
SCM – A 2005 Western book
balanced
approach
SCM in Global Sushil Kumar 1st TMH Referred
Enterprises 2006 need
based
World Class David N Burt 7th TMH Referred
Supply Donald W Dobler 2006 need
Management - Stephen L Starling based
A key to SCM
Fundamentals J T Mentzer 1st Sage Publication Referred
of SCM 2005 need
based
SCM– Sunil Chopra 1st Pearson Referred
Strategy, Peter Meindl 2001 Education need
Planning and based
Operations

Pre-requisite: A course on Operations Management, Further reading: Logistic and

distribution Management, Functional modules – ERP (MM, S&D), CRM