MAHESH TUKARAM KADAM.

Room no.1, Chakra chawl committee, B.M.K. Compound,

Kranti Nagar, Bail bazar, Kurla (west), Mumbai-400070.

Mobile No. 8108485298

Email- mkadam366@gmail.com

OBJECTIVE: -

A role in an organization, where I can make use of my technical knowledge, hardware and networking
skills that enhances the productivity of the organization. To work in such an organization where not
only I can utilize my ability and strength but also can fine-tune my abilities.

Educational Qualifications: -
Course College/ School Name University/ Year of
Name Board Passing
PGDM-MBA Welingkar Institute of Management. Mumbai University 2017-18
T.Y.B.Sc-(IT) IDOL Mumbai University 2013-14
HSC Karthika jr. college of science and commerce Maharashtra State 2008-09
Board.
SSC KMSP mandals, S.I.H.bhatia high, school Maharashtra State 2006-07
Board.
Certification completed: -

➢ Completed Global certification in Microsoft - Azure Administrator Associate

(AZ-103). Issue Date: July 07,2020 and Expiration Date: July 07,2022.
➢ Completed Global certification in AWS Certified Solutions Architect - Associate
(SAA) Issue Date: June 05,2019 and Expiration Date: June 05,2022.
➢ Completed Global certification from Microsoft Server Virtualization – Hyper-V
and system center specialist (74-409)

Technical Qualification: -

➢ AWS course completed from Attari classes, Mumbai.

➢ Participated in various TECHNICAL Examinations in Wipro for certification.
Details: Certification Completed as Desktop and Laptop Engineer with first class.

➢ CCss COURSE completed from CMS Institute of computer, Ghatkopar (W).

Details: Basic hardware and assembling, MCITP, server environment 2008, Net
Infra 2008, active directory 2008.
➢ CCNA completed from CMS Institute of computer, Ghatkopar (W).
Technical Trainings completed: -

➢ Knowledge of Azure portal and VMware version 6.5.

➢ Basic knowledge of Handling and maintenance of physical & Virtual servers.
➢ Also Creating and Modifying Virtual Guest Machines Creating users and terminating users.

Total work Experience: -

Working from last 8.5 years in IT industry and I have total experience of 9+ years in various
fields.

Present Experience:

Capgemini India pvt.ltd.

Designation: Sr. Software Engineer / Technical Architect (December 2019 to till now)
Responsible for Incident Management and Provide Technical Solution over the monitoring.

Job Responsibilities:

✓ Responsible for 24 x 7 support, for any type of technical issues over the remote as well
as on telephonic support.
✓ Managing, maintain, monitoring Azure and on premise servers.
✓ Worked as Azure Admin and windows administrator.
✓ Managing the team to accomplish the goals within timelines.
✓ Working on Problem Requests, Incidents and Change requests.
✓ Working on Alert Monitoring, Reporting and Escalations. (Logging, prioritization,
tracking, and routing incidents reported on basis of alerts.) Also Responsible for Client
interactions and Respond SLA.
✓ Managing the multiple clients and multiple tools and queue management.
✓ Log Analysis, Maintaining documents of production server error log’s reports.
✓ Providing data for a weekly and monthly report to senior management.
✓ Monitor Production Server Health of different parameters (CPU Load, Physical Memory,
Swap Memory, Hard disk, MySQL service, Http service and response time)
✓ Also raise tickets based on triggered alerts including applications like My Viper
Endpoint Security, Alert Logic, etc.
✓ Also performing the daily server backup checks as server database related activities.
✓ User and Group administration
✓ Configuring the Authentication and Account Control of user account.
✓ Great proficiency in attending the troubleshooting calls and providing quick solutions
Thorough knowledge of routine office activities and administrative processes
✓ Responsible for delivering support through telephone, email and remote support
✓ Initiate and manage Technical war room to make sure the relevant teams join and
discuss the Incident and follow correct process to resolve the same.
✓ Doing quality checks on daily basis and providing feedback to respective teams and
operators.
✓ Patching – Scheduling in SCCM and Azure Portal, Manual Patching, SCCM tool, Azure
Patch Management & daily backup checks.
Previous Experience:

Capgemini India pvt.ltd.

Designation: Analyst / Software Engineer (18 October 2016 to November 2019)
Responsible for Incident Management and Provide Technical Solution over the monitoring.

Capgemini India pvt.ltd.

Designation: Desktop engineer L2 (February 2015 to October 2016)
Responsible for Technical Solution.
Franchisee: I4 Global solutions pvt.ltd.

PEARSON VUE Ltd.

Designation: Desktop Engineer and Laptop support engineer (August 2014 to January 2015)
Responsible for Technical Solution in Examination Lab (Mithibhai collage, Vile Parle)
Franchisee: Aayom Business solution Pvt.Ltd.

Wipro InfoTech Pvt. Ltd.

Designation: Desktop Engineer and Laptop support engineer (February 2013 to June 2014)
Responsible for supporting the company
(Clients: -SBI mutual fund, SIRO pharmaceuticals, Standard Charted Bank, SONY
Entertainment TV, Glenmark Pharmaceuticals, BAJAJ Finance & infrastructure as a Backup
Support Engineer)
Franchisee: Impact InfoTech Pvt Ltd.

Professional Synopsys: -

✓ A technology driven professional with 8.5 years of experience in IT Service

Management.
✓ PG-MBA completed in IT Project Management.
✓ Proficient in the knowledge of IT applications, systems and infrastructure,
✓ Expertise in handling Incident Management, Server Monitoring
✓ Excellent customer service skills with sound problem solving, judgment and decision-
making skills.
✓ Flexibility to work with new technologies and willing to accept new challenges.
✓ Excellent teamwork.

Achievements: -

✓ Worked as the MEMBER in various comities of School and College events.

✓ Worked as RSP volunteer for academic year 2005-2006 and 2006-2007.
✓ Actively participated in various DRAWING Examination like Elementary and
Intermediate in School.
Academic Projects: -

✓ PROJECT MANAGEMENT INFORMATION SYSTEM - Its Features and Challenges

A project management information system (PMIS) is the coherent organization of the information
required for an organization to execute projects successfully. A PMIS is typically one or more software
applications and a methodical process for collecting and using project information. These electronic
systems "help [to] plan, execute and close projects management goals.

PMIS systems differ in scope, design, and features depending upon organizations operational
requirements. It is an automated system to quickly create, manage, and streamline the project
management processes. In the developed portion of the project, the PMIS can be used to help the project
management team create the schedule, estimates, and risk assessments, and to gather feedback from
stakeholders.

✓ Major Project: OFFLINE EXAMINER Submitted in 2012

This is the major project of my final year degree course of B SC.IT. I am working as the project leader as
well as team member. The size of team is of three members including me. This project is implemented by
basic languages like VISUAL BASIC and HTML.

Personal Information: -

Date of Birth : 16th November 1991.

Sex : Male.

Marital Status : Single.

Nationality : Indian.

Languages known : English, Hindi and Marathi.

Hobbies : Listening songs and swimming.

Date: / / 2021 (MAHESH TUKARAM KADAM)

Place: Mumbai Name & Signature