Managing and Using

Information Systems:
A Strategic Approach
Keri Pearlson and Carol Saunders
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Silo Perspective Building Agile
Changing Workflow and
versus Business and Dynamic Enterprise
Business Mapping
Process Business Systems
Processes Processes
Perspective Processes

Enterprise
Functional (Silo)
Resource
Perspective Incremental Planning (ERP)
Change (TQM)

Business
Business Managing
Process
Process Customer
Management
Perspective Relationships
(BPM)

Zara’s Radical Change

Cross‐Functional (BPR) Managing
Business Supply Chains
Processes

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Figure 5.1 Hierarchical structure.

© John Wiley & Sons

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Figure 5.2 Sample business process.

© John Wiley & Sons

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Figure 5.3 Cross-functional nature of business processes.

© John Wiley & Sons

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 Figure 5.4 Comparison of silo perspective and business process perspective.
Silo Perspective
Definition Self-contained functional units such as
marketing, operations, finance, etc.
Focus Functional
Goal Accomplishment Optimizes functional goals, which might
be suboptimal organizational goals
Benefits Highlighting and developing core
competencies; functional efficiencies
Business Process Perspective
Interrelated, sequential set of activities
and tasks that turn inputs into outputs
Cross-functional
Optimizes organizational goals or the
“big picture”
Avoiding work duplication and cross-
functional communication gaps;
organizational effectiveness
© John Wiley & Sons
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Figure 5.5 Comparison of radical and incremental improvement.

© John Wiley & Sons

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Figure 5.6 Sample BPM architecture.

Source: Adapted from www.appian.com

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Figure 5.7 Appian BPM suite.

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Figure 5.8 Enterprise systems and the processes they automate.

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SAP

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