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Essentials of Organizational Behavior, Global Edition 12e: Moods, Emotions and Organizational Behaviour
Essentials of Organizational Behavior, Global Edition 12e: Moods, Emotions and Organizational Behaviour
Essentials of Organizational Behavior, Global Edition 12e: Moods, Emotions and Organizational Behaviour
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❖ Emotional dissonance:
when an employee has to
project one emotion while
simultaneously feeling
another
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