5 Important things about your Class today

1. We talked about Zoho Office, which is a web-based, online office suite of word care, laptops,
presentations, databases, note-taking and wikis, web conference, customer relationship
management, and invoicing.
2. Then we have discussed SocialBu, which is an automation platform for handling social media.
You can plan and post content through social media networks on different pages, connect and
communicate with your supporters and supporters, and create automation rules to automate
repeat behavior on your social media.
3. Then we have talked about (NG Data) customer’s data platforms. The entire history of
experiences and conduct across all platforms is brought together through a Customer Data
Portal, both internet and offline, to give each customer a robust and comprehensive
understanding. This allows companies to create an all-round, cohesive customer experience that
meets the needs of consumers.
4. Then we have discussed how to deal with negative feedback.
 Respond quickly! The world online runs 24 hours a day and people expect quick
responses. Before they intensify and more future buyers read the review, negative
reviews must be treated promptly.
 Satisfied and competent! Do not respond to a negative evaluation personally. Response
in a courteous, professional way and do not accuse or make any excuses for the issue.
 Offline the concern! Bid to deal with it off-line from the public point of view until the
issue is recognized. Provide your email or contact information for discussion and
resolution.
 Claim the elimination of counterfeit or misleading reviews. You need to delete ratings if
you know they are incorrect or deceptive.
 Allow your clients to send an evaluation. Customers who are pleased with the product
or service will be encouraged to write a review. Be careful not to influence them by
seeking only positive feedback.
5. Then we have discussed Pitch Desk which is an outline of your business plan, mostly generated
using PowerPoint, Keynote, and Prezi for your audience. In general, when you meet potential
investors, clients, partners, and cofounders face-to-face or online you can use the pitch-deck.
6. Then we have talked about Company incubator, which provides consultative and logistical
support services to support the growth of startups. The main goal of an incubator is to create
profitable and financially sustainable businesses that can exist on their own, according to the
International Business Innovation Association. Early incubators focused on technology firms or a
mix of industry and services, but more recent incubators are collaborating with companies from
different sectors.