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Journal of Product & Brand Management: Article Information
Journal of Product & Brand Management: Article Information
Audhesh K. Paswan, John C. Crawford, Waros Ngamsiriudom, Thuy Nguyen, (2014),"Consumer reaction to price increase: an investigation in
gasoline industry", Journal of Product & Brand Management, Vol. 23 Iss 3 pp. 220-229 http://dx.doi.org/10.1108/JPBM-09-2013-0377
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Abstract
Purpose – This research aims to examine the role of national culture dimensions in the nature of tier competition between high-tier brands and low-
tier brands.
Design/methodology/approach – It starts with a conceptual framework based on prospect theory to explain the asymmetric inter-tier competition. It
then describes how the national culture dimensions influence the implications of prospect theory and as a result, the nature of inter-tier competition.
The paper uses Hofstede’s framework to operationalize national culture and derives a number of research propositions that explicate the role of
national culture in inter-tier price competition.
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Findings – The study finds that the extent of asymmetry favouring high-tier brands over low-tier brands depends on the national culture dimensions.
Whereas high levels of individualism, power distance, uncertainty avoidance, and masculinity increase the asymmetry favouring high-tier brands, higher
long-term orientation decreases asymmetric price competition favouring high-tier brands.
Practical implications – The findings offer important guidelines for understanding the nature of inter-tier price competition as a function of national
culture.
Originality/value – This is the first study to extend inter-tier price competition in the global setting and also the first study that links national culture
with prospect theory to examine the boundary conditions of inter-tier price competition.
An executive summary for managers and executive There is a rich tradition of literature in marketing that
readers can be found at the end of this issue. examines various aspects of price promotional strategies and
customer response to price promotions (e.g. Guadagni and
Little, 1983; Srinivasan et al., 2002). The key conclusion from
this research stream is that price promotions do influence
Introduction
choice behavior and such price response has important
This research focuses on the role of national culture on inter- implications for brand market share and profitability.
tier price competition. Thus, our research makes a Researchers have also found that the impact of price
contribution by examining the intersection of three promotions is contingent on customer-, product-, and
dominant research streams in the marketing literature: context-related factors (e.g. Krishnamurthi and Raj, 1991;
1 price competition; Tellis, 1988). As an important sub-domain in price promotion
2 customer response to price changes by brands in different literature, a number of scholars have examined the nature of
tiers; and price competition between brands in different tiers
3 the role of national culture in customer behavior. (e.g. Blattberg and Wisniewski, 1989; Lemon and Nowlis,
2002). One major thrust of this research stream is the nature of
This intersection has not been explored in the existing
price competition between high-tier and low-tier brands and
literature. Figure 1 depicts the positioning of our paper. We
how the effect of price competition is different for different
next briefly describe the background literature and delineate
brand tiers (e.g. Allenby and Rossi, 1991; Hardie et al., 1993;
why exploring the intersection is important for theory Sethuraman et al., 1999; Sivakumar and Raj, 1997).
development and managerial practice. A review of the extant literature reveals that there is a lack of
research focusing on inter-tier competition in the global
The current issue and full text archive of this journal is available at context. Examination of the nature of inter-tier competition in
www.emeraldinsight.com/1061-0421.htm the global setting is crucial for three reasons. First, exploration
The author greatly appreciates the guidance of the Editor and the
Journal of Product & Brand Management
23/2 (2014) 131– 138 insightful comments from the anonymous reviewers. The author is
q Emerald Group Publishing Limited [ISSN 1061-0421] grateful to Jan-Benedict Steenkamp for constructive comments on an
[DOI 10.1108/JPBM-08-2013-0374] earlier draft of the manuscript.
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K. Sivakumar Volume 23 · Number 2 · 2014 · 131 –138
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K. Sivakumar Volume 23 · Number 2 · 2014 · 131 –138
in the explanations for inter-tier competition, prospect theory (2005) offer a recent integrative review of reference price
has been one of the most applied theories in social sciences. research. We use prospect theory as a starting point for
Third, an economic and quantitatively oriented theory such as conceptualizing inter-tier competition.
prospect theory seems a more natural fit to examine price To understand the role of inter-tier competition based on
competition among brands than other explanations that are prospect theory (Kahneman and Tversky, 1979), we use the
less quantitatively oriented. intuition from the work of Hardie et al. (1993) as a starting
point (also see Sivakumar, 1996). Key aspects of prospect
National culture theory are reference dependence and loss aversion. Reference
National culture has been a ubiquitous variable included in dependence (Kahneman and Tversky, 1979; Tversky and
much global research. A review of the literature indicates Kahneman, 1991) in the context of price competition means
several approaches to operationalizing national culture, that the impact of a given price level is evaluated not only in
although Hofstede’s (1980) national culture dimensions are an absolute sense but in comparison with some reference
among the most widely used measures (Søndergaard, 1994). point (price frame). If the price is less (i.e. more favorable)
Hence, we adopt the framework developed by Hofstede and than the reference price, it is coded as a gain; if the price is
his colleagues. more (i.e. less favorable) than the reference level, it is coded
Hofstede (1980, p. 4) defines national culture as “the as a loss. A manifestation of reference dependence in the
collective programming of the mind distinguishing the context of consumer choice is the concept of transaction
members of one group or category of people from another.” utility (beyond acquisition utility). Transaction utility comes
Hofstede and colleagues (Hofstede, 1983; Hofstede and from the idea that, beyond the acquisition utility determined
Bond, 1984, 1988) identify five distinct cultural dimensions: by the absolute price of the brand, the gains/losses provide
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individualism, power distance, uncertainty avoidance, another component of utility specific to the transaction.
masculinity, and long-term orientation. Individualism Loss aversion in the context of price competition means
reflects the “relationship between the individual and the that the magnitude of the negative effect of a higher price
collectivity which prevails in a given society” (Hofstede, 1980, relative to the reference price (i.e. loss) is more than the
p. 213). Power distance refers to “the extent to which less magnitude of the positive effect of a lower price relative to the
powerful members of organizations and institutions (like reference price (i.e. gain). The gain and loss functions also
family) accept and expect the power is distributed unequally” typically incorporate the traditional economic assumption of
(Hofstede and Bond, 1988, p. 10). Uncertainty avoidance diminishing marginal utility.
focuses on people’s aversion in dealing with unknown aspects Based on the above discussion, we can conceptualize the
(Hofstede, 1980). Masculinity refers to the assertiveness utility derived from a given alternative as a function of price
characteristic versus the nurturance characteristic, which and other variables. The importance weight given for the
denotes femininity (Hofstede, 1980). Long-term orientation price variable is denoted v and the importance weight given
(alternatively called Confucian dynamic) focuses on a range of to other variables is denoted by (1-v). Regarding the role of
Confucian-like values (Hofstede and Bond, 1988). price itself, as discussed previously, it can be decomposed into
two components: acquisition utility and transaction utility
Development of research propositions (the latter refers to utility specific to the transaction). These
two components have the weights of (1-t) and t respectively.
Prospect theory as a framework to explain inter-tier Therefore, we can represent the utility from a brand as:
price competition
Researchers in economics, psychology, and other fields have U i ¼ ð1 2 vÞQi
devoted considerable attention to anchoring and adjustment h i
mechanisms in consumer choice (e.g. Carlson, 1990; þ v ð1 2 tÞf – bP i g þ ðtÞ{ðR – P i Þu – ðP i – RÞlu }
Furnham and Boo, 2011). In the more specific context of
pricing, a number of studies have shown that the way price where Qi represents the impact of all variables other than
information is presented, termed price framing, often price, Pi represents price, and R denotes reference price. In
significantly influences perceptions of value from an addition, 2 bPi represents the acquisition component of the
alternative which in turn influences customer choice price-based utility, þ(R 2 Pi)u represents the transaction
behavior (e.g. Heath et al., 1995). Price framing has been utility component if the reference price is higher than the
studied in a number of contexts such as customer evaluation actual price (gain), and 2 (P i 2 R) lu represents the
of price with respect to some thresholds (Emery, 1969; transaction utility component if the reference price is lower
Monroe, 1971), temporal aspects of price framing (Gourville, than the actual price (loss). Loss aversion is manifested by
1998), price framing in the context of product bundling jlj . 1. Diminishing marginal utility, a standard assumption
(Stremersch and Tellis, 2002; Yadav, 1994), merchandize in economic models of choice is incorporated by u , 1 and
organization and price perceptions (Suri et al., 2012), price lu , 1. The functional forms for gain and loss components in
framing in the context of price endings (Anderson and the utility function are patterned after existing literature (e.g.,
Simester, 2003), and other topics. Clearly, one of the most Sivakumar et al., 2014).
salient ways in which price framing has been operationalized When a market consists of two brands, one high-tier brand H
is using the idea of reference dependence advocated by and one low-tier brand L, the reference price can be assumed
prospect theory (Kahneman and Tversky, 1979; Tversky and to be somewhere in between these two prices (Rajendran and
Kahneman, 1974, 1991) and subsequent research on mental Tellis, 1994; Sivakumar, 1996). We discuss more complex
accounting (e.g. Thaler, 1985). Winer (1986) provides an aspects of reference price formation subsequently, but for now,
early application of reference price concept in consumer only this weak assumption that reference price is between the
choice of frequently purchased products and Mazumdar et al. prices of H and L is enough to illustrate the basic explanation
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K. Sivakumar Volume 23 · Number 2 · 2014 · 131 –138
for asymmetric competition (e.g. even if the reference price is Since l . 1 due to loss aversion, j ›UH/›PHj-j ›UL/›PL j . 0.
assumed to be a weighted average of the two prices, all our That is, price reduction benefits H more than it benefits
arguments would still be valid). The following discussion is L. This is the degree of asymmetry and is denoted a in
based on Figure 2 and uses Hardie et al.’s (1993) insights into subsequent discussions. That is:
loss aversion as a mechanism to explain inter-tier competition.
When the price of H is reduced from PH to PH-X, this a ¼ vtlu=ðP H – RÞ12lu j – jvtu=ðR – P L Þ12u . 0
represents a loss reduction for H; when the price of L is
reduced from PL to PL-X, this represents a gain increase for This result is the starting point for our conceptual
L. Comparing their effects on utility change on the y-axis, we examination in which a is the base case asymmetry favoring
see that a price reduction by H has a more beneficial effect on high-tier brand in benefiting from price reductions. Our
H (because its price reduction represents a decrease in loss) dependent variable is this degree of asymmetric price
than a price reduction by L benefits L (because its price competition favoring the high-tier brand.
Next, we derive research propositions that link national
reduction represents an increase in gain) due to the fact that
culture dimensions to asymmetric inter-tier competition. The
the loss curve is steeper than the gain curve. The changes in the
literature considers national culture from different
non-price component of utility as well as the acquisition
perspectives (e.g. Bearden et al., 2006). For example, it can
component of the price-based utility do not differ between the
be considered as an aggregate index that provides the
two brands.
characteristics of the group – a group of people can be more
The above discussion can be described mathematically as
individualistic than others; alternatively, these dimensions
below. We start with utility functions and compute the first
could also be measured at the individual level – some people
derivatives to measure the effect of price changes.
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Table I Aspects of price framing and national culture’s role in inter-tier competition
Aspects of price framing
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Individualism reference price being tied to the price of H). The former
We acknowledge that individualism has not been explored in (increase in reference price for L) makes the gain curve flatter
the context of price framing or prospect theory. However, (i.e. PL and PL-X move to the right) and therefore, the impact
some aspects of individualism provide clues toward its role in of a price reduction by L becomes less. The latter (decease in
price framing. The individualized focus (as opposed to a the reference price for H) makes the loss curve flatter (i.e. PH
collectivist perspective) and the idea of con-conformity as and PL-X move to the left) and therefore, the impact of a
manifested in individualism (Hofstede, 1980) allow us to price reduction by H becomes less. Together, these scenarios
extend the concept of individualism to people’s evaluation of result in decrease in asymmetry favoring H (because due to
brands and how price framing is manifested for customers loss aversion, the reduction of the impact of H’s price
with different individualism values. For example, low levels of reduction due to H’s reference price change is larger than the
individualism are linked to the relational aspects of marketing impact of L’s price reduction due to L’s reference price
activities rather than viewing them in an isolated manner change). From the equations derived previously, this can be
(Nakata and Sivakumar, 2001). In addition, in the context of seen mathematically as well. The magnitude of ›UH/›PH for a
stock price movements, broader and interlinked stock price price reduction decreases with R (per Equation 4 presented
movements (stocks considered holistically) are associated with previously) more than the magnitude of ›UL/›PL for a price
low individualism while isolated stock price movements reduction decreases with R (per Equation 5 presented
(stocks being considered in a more granular manner) are previously) due to loss aversion. Thus, overall, such effect
associated with high individualism (Eun et al., 2012; Zhan, will result in a decrease in asymmetry favoring the high-tier
2013). Building on these inferences, we argue that customers brand when common reference prices are used compared to
with high individualism use brand-specific reference prices the scenario when brand-specific reference prices are used:
(they evaluate brands more as individual entities and thus
evaluating them more independent of each other) while those P1. The higher the individualism (collectivism), the
with high collectivism use common reference prices stronger (weaker) is the asymmetric advantage of
(individual brands being compared to some collective notion high-tier brands.
of market place characteristic and brands being viewed less
independently). How this phenomenon specifically influences Power distance
the degree of asymmetry is discussed below. High power distance in a national culture context means that
Compared with brand-specific reference prices, common people are willing to accept differences in terms of power,
reference price (the reference price being some weighted hierarchy, and relationships in societies, families, and
mean of the two prices) will increase the reference price for organizations (Hofstede, 1980; Hofstede and Bond, 1988).
the low-tier brand (compared with the preference price being Power distance is also associated with differentiation and
tied to the price of the low-tier brand L) and decrease the market segmentation (Nakata and Sivakumar, 2001). An
reference price for the high-tier brand H (compared with the extension of this idea can be interpreted to mean that when
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power distance is high, people readily accept the different all other factors in a product market are fixed, and therefore
price and quality levels of brands in different tiers and are prices becomes more salient aspect to which people pay
willing to accept a marketplace consisting of a wide range of attention when masculinity is high. This increased attention
alternatives, brand performances, and price levels. In turn, to price increases the asymmetric price advantage of the high-
such an acceptance leads to the formation of specific brand tier brand. If a customer does not put much importance on
attributes as reference levels for framing rather than using price as a variable in decision making (in low masculinity or
common attributes across all brands or of the market place as high femininity condition), the impact of price will be weaker,
a whole as frames. In the context of price framing and and therefore based on our explanation of inter-tier
reference prices, high power distance results in the formation
competition, the asymmetric competition favoring the high-
of brand-specific reference prices instead of common
tier brand will be weaker. This is because the weight given to
references prices (that is, each brand has its own reference
price-based responses is lower than that given to other
price rather than a common reference price being associated
with all brands). As discussed previously, the asymmetric variables (as seen in Equation 1). Mathematically this
price advantage favoring high-tier brand increases with brand discussion means that a increases as v increases (as can be
specific reference prices compared to a common reference seen from Equation 6):
price (as seen from Equation 4 and Equation 5 discussed P4. As masculinity (femininity) increases, the asymmetric
previously): advantage of high-tier brands increases (decreases).
P2. As the power distance increases, the asymmetric
advantage of high-tier brands increases.
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Long-term orientation
Uncertainty avoidance Pricing research has acknowledged that reference prices can
Uncertainty avoidance is a cultural trait that is related to price be static or dynamic (see Sivakumar, 1995 for a discussion of
framing more than the previous two cultural dimensions. constant and dynamic reference prices) – that is, reference
High uncertainty avoidance essentially refers to the reluctance price can stay constant or change between purchase occasions
of people to take risks, their low ability to face new and in different contexts. With long-term orientation, people take
uncertain situations, and similar characteristics (Hofstede, a long-term rather than short-term perspective (Hofstede and
1980). People with high uncertainty avoidance exhibit greater Bond, 1984, 1988). The long-term orientation has important
loss aversion because loss aversion is another form of
implications for price framing in general and the formation of
uncertainty avoidance or risk aversion (Kahneman and
reference prices in particular. In the context of reference
Tversky, 1979). Indeed, prospect theory was developed as
an alternative economic theory to incorporate uncertainty and prices, long-term orientation means that people do not
risk. Therefore, the connection between uncertainty change their reference prices often but keep a fixed reference
avoidance and price framing is more direct. As explained in price (e.g., being stable at a level between the regular price
our explanation for asymmetric competition, loss aversion is and a promoted price rather than alternating between the
the primary mechanism underlying the explanation for regular price and promoted price according to their previous
asymmetric inter-tier competition. Indeed, if there is no loss purchase experience). An equivalent conceptualization is that
aversion, there is no asymmetric competition according to our customers with long-term orientation incorporate more of a
conceptual framework (Hardie et al., 1993; Kahneman and price history in arriving at the reference price and therefore
Tversky, 1979). Greater loss aversion is represented by a the weight on any one extreme price is likely to be lower and
larger magnitude of slope differential between the gain curve thus leading to less extreme reference prices.
and the loss curve in Figure 2 (or the loss aversion parameter Short-term adjustments (relatively dynamic) to the
l being high). As described previously, this difference in slope reference price mean that the regular price will be the
directly results in asymmetry favoring high-tier brand. reference price for most purchase occasions, whereas long-
Mathematically, a increases as l increases (as seen in term adjustments (relatively stable) mean that the reference
Equation 6). Therefore, the greater the loss aversion, the price will be less than the regular price (a weighted mean of
stronger is the asymmetry favoring the high-tier brand: regular price and the promoted price). Therefore, a long-term
P3. As uncertainty avoidance increases, the asymmetric perspective will decrease reference prices of both H and L
advantage of high-tier brands increases. prior to a price reduction. As discussed previously, decreasing
the reference price for the high-tier brand weakens the
Masculinity asymmetric advantage for the high-tier brand (as seen from
The effect of masculinity on asymmetric price competition is Equation 4); also decreasing the reference price for the low-
rather indirect. Because masculinity focuses on goal tier brand also weakens the asymmetric advantage for high-
orientation and also focuses more on tangible aspects such tier brand (as seen from Equation 5). Thus, the net effect is a
as money compared to intangible aspects (Hofstede, 1980; reduction in asymmetric advantage of the high-tier brand
Nakata and Sivakumar, 1996), we argue that when when the reference prices are more stable. Mathematically,
masculinity is high, the focus to take advantage of the price under long-term orientation, a decreases for a decrease in
changes will be stronger, increasing the importance of price in reference price for L and decreases for a decrease in reference
decision-making (the increase in parameters v, the relative
price for H (as seen in equation 6).
importance of price as a variable as shown in Equation 1
discussed previously). In addition, people with high P5. As long-term (short-term) orientation increases, the
masculinity tend to focus on rational and tangible attributes asymmetric advantage of high-tier brands decreases
(e.g., price) (Nakata and Sivakumar, 2001). This is because (increases).
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