Front Desk Checklist ‘C’ SHIFT: 2300 – 0700 HRS

Name : ________________ OCC : __________%

Date : ________________ ARR : __________ DEP : __________

Description Name
Communication Book – Read and Sign Off
Refresh Briefing Notes
Attend Briefing / Check Grooming
Handing over the cash float
Follow up on the “reservation tracing list”
Email key count each shift to FOM and DM
Checking the email
Replenish the stationeries and collaterals
Ensure all EDC Machines are audit, summary and batched, proper settlements are
done
Preparation for group arrival / pre arrival group check in (if any)
Run through next day arrival on the room assignment, special item & time.
Following up on the ‘reservation tracing list’ resolve it and brought forward to the
next day
The outlets bills must be tallied with PMS and slot in the Outlets bills to Bucket Check
EDCB (Expected Departure/Check Billing) prepare Departure Report for next day.
Ensure all bills tallies with system, rates are correct.
Ensuring to check in the guest on the system and updating them onto PMS
Receiving the outlet bills, sign the expedition log and verify onto the Guest Folio
Perform full bucket check. Ensure rates are correct. Bills tallies with system.
Ensure cashier closure tallies, batching and settlement of EDC Machines completed. FOM
To sign on all paid outs and allowances.
Recorded all the request onto ‘Guest Request Log Sheet’ and follow it up within 10
minutes
Print Downtime Report before closing system for night audit
Reg Card that have checked out for the day. Sort accordingly to room number base on
departure report, ensure all are in order. Compile and keep in check out box.
Any Paid Out, Rebate, Adjustment, Correction must be on approval of FOM
Cashier closure must be complete with all the correspondences (credit card,
reservation correspondences, vouchers, etc)
Ensuring for any wakeup call and recorded properly
Verify the cashier closure to DM/FO SPV
Count the remittance and balancing the cash float
Slot in the remittance and cashier closure report in the designated area
Handing over the traces, pending arrival, pending departure to “A” shift