DEALER GUIDE

TABLE OF CONTENTS
01 INTRODUCTION TO UCONNECT® 02
05 NAVIGATION
Why Use Built-In Uconnect Navigation?
23

SiriusXM® Traffic

02 DEALER INFORMATION
Uconnect® Command Center
03 SiriusXM Travel Link
Dealer Activated Navigation 3rd Generation 8.4-Inch Systems
Dealer Best Practices
Customer Trial Period Durations
06 ENTERTAINMENT
SiriusXM Satellite Radio
29

03 SYSTEM GUIDE
Model Year 2018
07 HD Radio
Bluetooth® Streaming Audio
USB Media Port
Model Year 2017
Uconnect Theater: Chrysler Pacifica

04 CONNECTED SERVICES
Uconnect Access
15
07 PHONE
Bluetooth Hands-free Calling
33

Uconnect + SiriusXM Guardian™

Voice Text Reply
Connected Services via the Uconnect App
Android Auto™
Owner Support Services
Apple CarPlay®
Emergency Assistance and Security Services
Differences Between Uconnect Access and Uconnect + SiriusXM Guardian
Unlimited 3G Wi-Fi Hotspot
08 VOICE COMMANDS
Uconnect Voice Recognition
37

Siri® Eyes Free

09 UCONNECT CONTACT INFORMATION 39

Welcome to the Uconnect® Dealer Guide, highlighting key features and Connected Services. Your knowledge and understanding of these award-winning systems is critical to helping
customers discover and appreciate the capabilities of every Uconnect system.

In addition to sharing your knowledge of Uconnect systems, helping customers set up the Connected Services FREE trial available on many FCA US LLC vehicles is key to great
sales and ownership experiences. Utilizing the Connected Services aspect provides your dealership the opportunity to receive a 16% increase in service retention with registered
connected vehicle customers compared to non-connected vehicle customers.

Spending a few minutes going through this guide will help you be better prepared to guide your sales and service customers through the award-winning Uconnect systems.

WHAT IS UCONNECT?
Uconnect is FCA US LLC's infotainment system for Fiat Chrysler Automobiles. This feature-packed communication, information and navigation system helps drivers stay connected to the
things that matter most.

An integral part of Uconnect is Connected Services that allow FCA US and our dealerships to reach and service owners long after the initial vehicle sale. Supported by strategic
partnerships with innovative technology and entertainment leaders, Uconnect provides a superior combination of on-demand information, connections and content. As we continue
to evolve, connectivity will remain the foundation of our mission to apply award-winning design, technical acumen and consumer insight to make every drive exceptionally secure and
informed.

Connected Services include:

• Uconnect Access
• Uconnect + SiriusXM Guardian™

UCONNECT IS…
• Easy-to-Use • Stylish
• Intuitive • Customizable
• Responsive • Award-Winning

2
DEALER
INFORMATION
3
 DEALER INFORMATION
UCONNECT® COMMAND CENTER
• A dedicated “Uconnect Command Center” is now accessible within the Sales and
®
Service tabs on DealerCONNECT, making it easier to locate Uconnect news, training
and navigation activation transactions
• Dedicated Uconnect Announcement, Navigation, SiriusXM® Satellite Radio, Uconnect +
SiriusXM GuardianTM, Uconnect Access, Learning Center and More Information portlets
for all your Uconnect needs
UCONNECT STATUS TAB
New functionality has been added to the DealerCONNECT VIP Single VIN Inquiry. A
dedicated Uconnect Status tab will take the place of the Required Maintenance tab.
The new Uconnect Status tab will provide detailed status information about:
• Connected Services registration and subscriptions
• Satellite radio subscription status and trial eligibility
• Navigation status, activation eligibility and map update availability
ACTIVATE SIRIUSXM SATELLITE RADIO TRIALS IN REAL TIME IN THE
SERVICE LANE
Included in the new Uconnect Status tab is the ability for your dealership to provide a free
2-month all-access satellite radio trial subscription.
The free trial subscription helps differentiate your dealership from your aftermarket competition.
It involves no commitment from your dealership or the customer. No customer credit cards are
required for enrollment and dealerships will not be charged for providing the service.
4
The free trial subscription may be activated in “real time” directly from the Uconnect Status
tab so your eligible customers drive away enjoying free satellite radio.
Best of all, service advisors and service managers will be rewarded for participation. For a
limited time, for each successful activation, service advisors will receive a $1 credit on their
FCA Rewarding Excellence card via Mopar® Service Excellence Rewards (MSER) (if your
dealership is enrolled in the MSER Program).
Dealer benefits:
• Helps to improve your service advocacy scores
• Another tool to help improve service retention; use this tool to get your service customers
who have open recalls to come back to your dealership
• Provide your customers with an unexpected gift they can enjoy daily
• Real-time activation of a satellite radio trial is an industry-exclusive to FCA US
dealerships – nobody else has it!!
What vehicles qualify?
• The vehicle must be equipped with SiriusXM Satellite Radio capability
• The customer’s vehicle must be out of their free trial or paid subscription for over
12 months
• About 10 million FCA US vehicles qualify for the trial nationwide
Why:
• SiriusXM Satellite Radio is very important to dealership customers, ranking #2 in
“essential equipment” in a 2017 third-party study showing SiriusXM Satellite Radio as
highly valued by new vehicle buyers
• There are 10 million FCA US vehicles on the road that have satellite radio capability
that is not being used
• Your dealership can provide free satellite radio subscriptions to your customers on the
service lane, and activate the subscription in real time via DealerCONNECT
DEALER BEST PRACTICES CUSTOMER TRIAL PERIOD DURATIONS
1. Educate your customers on their new vehicle technology when they are taking delivery Uconnect + SiriusXM Gaurdian – 1 year
of their new vehicle. “Among owners who learn how to operate the technologies from Wi-Fi – N
 o trial period offered. See www.driveuconnect.com and/or
their dealer, overall satisfaction is 25-54 points higher, compared with those who learn
www.moparownerconnect.com for more details
how to operate the technologies from another source.” — J.D. Power.
Roadside Assistance – 5 years or 100,000 miles
2. To provide an exceptional customer experience, ask your customer what type of music
they enjoy and program a few SiriusXM® channels into their presets to create a greater Uconnect Access – 6 months or 1 year, depending upon radio (8.4A or 8.4AN)
customer experience at time of delivery (if vehicle is equipped with SiriusXM). SiriusXM Satellite Radio – 1 year
3. P ush the importance of registering connected vehicles so customers can get key SiriusXM Traffic and Travel Link – 5 years
features only available when registered (ex., Vehicle Health Report, Remote Door Lock/
Unlock, Remote Horn and Lights). Navigation – Purchase with vehicle, always enabled, no subscription

4. P air your customer’s phone at the time of delivery for increased customer satisfaction
(phone and audio). Bluetooth® phone pairing is quick and easy and usually takes less
than a minute to complete. One of the secrets to high survey scores is not just the ability
to maintain vehicles, but the ability to exceed the owner’s expectations. Many successful
dealerships have turned to “product specialists” who understand how to educate
customers on vehicle technology prior to delivery or in the service lane. Bluetooth
phone pairing and explaining Uconnect® features will improve customer satisfaction
and your dealership satisfaction scores.
5. Uconnect is introducing a new app specifically designed to provide your customers with
an easy-to-use mobile app. The new app is called Uconnect and is required for 2018
model year Uconnect + SiriusXM GuardianTM connected vehicles. This app also works
with Uconnect Access vehicles and Uconnect + SiriusXM Guardian vehicles. The new
app can be found in the Apple App Store and Google Play Store by searching keyword
“Uconnect.” Look for the teal icon.
6. E
 ducate your customers on their trial period durations (ex., SiriusXM Satellite Radio – 1
Year; Uconnect + SiriusXM Guardian – 12 months from the original date of purchase
or lease).
7. U
 tilizing the Connected Services aspect provides your dealership the opportunity to
receive a 16% increase in service retention with registered connected vehicle customers
compared to non-connected vehicle customers.

5
6
SYSTEM
GUIDE
7
GUIDE LEGEND
"Apple®
2017 MODEL CarPlay & "Connected
SALES CODE 2018 MODEL YEAR (NEW NAME) Uconnect® Navigation 2018MY Availability
YEAR Android Services"
AutoTM "
RES Radio 130 Radio 130 -- -- -- JK
RA1 Radio 3.0 Radio 3.0 DS/DJ/D2/DD/DP/DF
RHA Radio 4.3 Radio 4.3 -- -- -- JC
REB Radio 4.3S Radio 4.3S -- -- -- JC
RAE Radio 200 -- -- -- -- PF
REQ Radio 230 -- -- -- -- MK49, MK74
RBZ Radio 430 Radio 430 -- -- -- JK, RT
RHB Radio 430 NAV Radio 430 NAV -- -- Embedded JK, RT
UA1 Uconnect 3.0
®
Uconnect 3.0 DS/DJ/D2/DD/DP/DF
RA2 Uconnect 5.0 Uconnect 3 with 5-inch display -- -- -- KL, DS/DJ/D2/DD/DP/DF
RE2 Uconnect 8.4 Uconnect 3 with 8.4-inch display -- -- -- JC
RB5 Uconnect 8.4 NAV Uconnect 3 NAV with 8.4-inch display -- -- Embedded JC
RA3 Uconnect 8.4 Uconnect 3C with 8.4-inch display -- Uconnect Access Dealer-Activated KL
RA4 Uconnect 8.4 NAV Uconnect 3C NAV with 8.4-inch display -- Uconnect Access Embedded KL
RA5 Uconnect 5.0 NAV Uconnect 3 NAV with 5-inch display -- -- Embedded VF, VM
UAA Uconnect 5.0 Uconnect 3 with 5-inch display -- -- -- BU, JL, MP, VF, VM
UAB Uconnect 5.0 NAV Uconnect 3 NAV with 5-inch display -- -- Embedded VF, VM
UAG Uconnect 7.0 Uconnect 4 with 7-inch display Yes -- -- BU, JL, LA, LD, MP, RU, WD, WK
UAD Uconnect 7.0 Uconnect 4 with 7-inch display Yes -- -- BG, FB
UNG Uconnect 7.0 Uconnect 4 with 7-inch display Yes -- -- BU
UND Uconnect 7.0 Uconnect 4 with 7-inch display Yes -- -- BG, FB
UAE Uconnect 7.0 NAV Uconnect 4 NAV with 7-inch display Yes -- Embedded BG, FB
UAM Uconnect 8.4 Uconnect 4 with 8.4-inch display Yes -- -- MP
UAR Uconnect 8.4 Uconnect 4 with 8.4-inch display Yes -- -- RU
UNQ Uconnect 8.4 Uconnect 4 with 8.4-inch display Yes SXM GuardianTM -- BU
D2, DJ, D2, DD, DF, DP, DS, LA,
UAS Uconnect 8.4 Uconnect 4C with 8.4-inch display Yes SXM Guardian --
LD, LX
BU, D2, DJ, D2, DD, DF, DP, DS,
UAQ Uconnect 8.4 NAV Uconnect 4C NAV with 8.4-inch display Yes SXM Guardian Embedded
JL, LA, LD, LX, MP, WD, WK
UAV Uconnect 8.4 NAV Uconnect 4C NAV with 8.4-inch display Yes SXM Guardian Embedded RU

8
 2018 GUIDE Model Year 2018 - United States

System Name Radio 3.0 Uconnect® 3.0 Radio 130 Radio 4.3 Radio 430 Radio 430 Uconnect 3
NAV
Display Size -- 3-inch 3-inch 3.5-inch 4.3-inch 6.5-inch 6.5-inch 5-inch
RHA (no Sat
Sales Code RA1 UA1 RES Radio) RBZ RHB RA2
REB (Sat Radio)
Uconnect® + SiriusXM Guardian Connected Svc.,
RSK
12-month trial
Uconnect Access Connected Svc., 6-month trial RS7
Uconnect Access Connected Svc., 12-month trial RS7
Wi-Fi Hotspot (additional subscription required) --
Uconnect Navigation JLN 
SiriusXM Traffic Plus, 5-year trial
®
RTB/RSS
SiriusXM Travel Link, 5-year trial RSM 
Voice Recognition --  Optional Optional Optional Optional 
Siri Eyes Free
®
--
Apple CarPlay® RFP
Android Auto™ RF5
Bluetooth Handsfree
®
XRB  Optional Optional Optional Optional 
Bluetooth Streaming Audio --  Optional Optional Optional Optional 
SiriusXM Satellite Radio, 12-month trial RSD/RSC Optional Optional Optional Optional Optional Optional Optional
HD Radio® RE8
AM/FM --       
Jeep Cherokee;
Ram 1500, Ram 1500, 2500, Dodge Grand Dodge Grand
Ram 1500,
2018 Model Year Availability 2500, 3500, 3500, Chassis Jeep® Wrangler Dodge Journey Caravan; Caravan;
2500, 3500,
Chassis Cab Cab Jeep Wrangler Jeep Wrangler
Chassis Cab

9
 2018 SYSTEM GUIDE Model Year 2018 - United States

System Name Uconnect® 3 Uconnect 3 Uconnect 4 Uconnect 4 Uconnect 3 Uconnect 3

NAV NAV NAV
Display Size -- 5-inch 5-inch 7-inch 7-inch 8.4-inch 8.4-inch
Sales Code UAA UAB UAD/UAG/UNG/UND UAE RE2 RB5
Uconnect SiriusXM Guardian™ Connected Svc.,
®

RSK
12-month trial
Uconnect Access Connected Svc., 6-month trial RS7
Uconnect Access Connected Svc., 12-month trial RS7
Wi-Fi Hotspot (additional subscription required) --
Uconnect Navigation JLN   
SiriusXM Traffic Plus, 5-year trial
®
RTB/RSS 
SiriusXM Travel Link, 5-year trial RSM 
Voice Recognition --     Optional Optional
Siri® Eyes Free --      
Apple CarPlay ®
RFP  
Android Auto™ RF5  
Bluetooth® Handsfree XRB     Optional Optional
Bluetooth Streaming Audio --     Optional Optional
SiriusXM Satellite Radio, 12-month trial RSD/RSC Optional Optional Optional   
HD Radio ®
RE8
AM/FM --      
Chrysler Pacifica;
Jeep® Compass, Dodge Charger,
Renegade, new Challenger, Durango;
Ram ProMaster City,
2018 Model Year Availability Wrangler; Jeep Compass, FIAT 500L, 500X Dodge Journey Dodge Journey
ProMaster
Ram ProMaster City®, Grand Cherokee,
ProMaster Renegade,
FIAT® 500L and 500X

10
 Model Year 2018 - United States

System Name Sales Code Uconnect® Uconnect Uconnect 4 Uconnect 4 Uconnect 4C Uconnect 4C NAV
3C 3C NAV
Display Size -- 8.4-inch 8.4-inch 8.4-inch 8.4-inch 8.4-inch 8.4-inch
Sales Code RA3 RA4 UAM UAR UAS UAQ/UAV/UNQ
Uconnect® + SiriusXM Guardian™ Connected Svc.,
RSK  
12-month trial
Uconnect Access Connected Svc., 6-month trial RS7 
Uconnect Access Connected Svc., 12-month trial RS7 
Wi-Fi Hotspot (additional subscription required) -- 3G Wi-Fi 3G Wi-Fi 4G Wi-Fi 4G Wi-Fi
Uconnect Navigation JLN/JLA Optional   
SiriusXM Traffic Plus, 5-year trial
®
RTB/RSS Optional  
SiriusXM Travel Link, 5-year trial RSM Optional  
Voice Recognition --      
Siri Eyes Free
®
--      
Apple CarPlay ®
RFP    
Android Auto™ RF5    
Bluetooth Handsfree
®
XRB      
Bluetooth Streaming Audio --      
SiriusXM Satellite Radio, 12-month trial RSD/RSC      
HD Radio ®
RE8    
AM/FM --      
Chrysler 300; Chrysler 300, Pacifica (UAV sales code);
Dodge Charger, Dodge Charger, Challenger, Durango;
Chrysler
2018 Model Year Availability Jeep® Cherokee Jeep Cherokee Jeep Compass Challenger; Jeep Compass, Grand Cherokee,
Pacifica
Ram 1500, 2500, Renegade (UNQ);
3500, Chassis Cab Ram 1500, 2500, 3500, Chassis Cab

Note: 4G Wi-Fi Hotspot late availability.

11
 2017 SYSTEM GUIDE Model Year 2017 - United States

Feature Sales Code 8.4 8.4 NAV 8.4 8.4 NAV 8.4 8.4 8.4 NAV
VP2 VP4 VP4
RE2 RB5 RA3 RA4 UAM UAS UAQ
8.4" Touchscreen Display P P P P P P P
AM/FM and/or MW/FM P P P P P P P
HD Radio ®
RE8 P P P
Single-Disc Remote CD Player RH1 Optional Optional Optional Optional Optional Optional Optional
SiriusXM® Satellite Radio, 1-year trial RSD P P P P P P P
SiriusXM Traffic Plus, 5-year service RTB P Optional P P
SiriusXM Travel Link, 5-year service RSM P Optional P P
Bluetooth Handsfree
®
RSP/XRB Optional Optional P P P P P
Bluetooth Streaming Audio RSP/XRB Optional Optional P P P P P
Voice Recognition RSP/XRB Optional Optional P P P P P
Apple CarPlay (Device Mirroring Solution)
®
RFP P P P
Android Auto™ (Device Mirroring Solution) RF5 P P P

P
Uconnect® Navigation JLN/JLA Dealer-Activated P P

Sprint Connected Services (Uconnect Access) RS7 6-month Trial 1-year Trial
SiriusXM Connected Services,
1-year trial (Uconnect + SiriusXM RSK P P
Guardian™)
Jeep® Cherokee, Jeep Cherokee, Grand
Grand Cherokee; Cherokee; Dodge Chrysler 300; Chrysler 300;
Dodge Dart, Dodge Dart,
2017 Model Year Availability Dodge Durango; Ram Viper, Durango; Ram Jeep Compass Dodge Charger, Dodge Charger,
Journey Journey
1500, 2500, 3500; 1500, 2500, 3500; Challenger Challenger
Chrysler 200, Pacifica Chrysler 200, Pacifica

12
 Model Year 2017 - United States

Feature Sales Code 130S 200 230 430 6.5-inch 6.5 NAV 3.0 4.3
RES RAE REQ RBZ RHB RA1 | (UA1) RHA | REB
4.3" Touchscreen Display 
6.5" Touchscreen Display  
Dot Matrix Display    
AM/FM and/or MW/FM       
Single-Disc Remote CD Player RH1    
Integrated Six-Disc CD Changer 
40 GB Hard Drive with 28 GB Available  
SiriusXM® Satellite Radio, 1-year trial X9B Optional Optional Optional Optional Optional Optional REB only
SiriusXM Traffic, 5-year service X9M
SiriusXM Travel Link, 5-year service X9N 
Bluetooth® Handsfree RSP/XRB Optional Optional Optional Optional Optional Optional
Bluetooth Streaming Audio RSP/XRB Optional Optional Optional Optional Optional Optional
Voice Recognition RSP/XRB Optional Optional Optional Optional Optional Optional
Navigation 
Jeep Compass, Jeep Compass,
Jeep® Compass, Patriot, Wrangler; Jeep Renegade;
Patriot, Wrangler;
Patriot, Wrangler; Jeep Compass, Dodge Grand Chrysler 200; Ram
2017 Model Year Availability Dodge Dart Dodge Grand Dodge Journey
Dodge Grand Patriot Caravan; 1500, 2500, 3500,
Caravan; Chrysler Chrysler Town &
Caravan; Ram C/V ProMaster City
Town & Country Country; Ram C/V

13
 2017 SYSTEM GUIDE Model Year 2017 - United States

Feature Sales Code 5.0 5.0 NAV 6.5 NAV 8.4 8.4 NAV 8.4 8.4 NAV
RA2 RA5 RA4 RE2 RB5 RA3 RA4
8.4" Touchscreen Display    
6.5" Touchscreen Display 
5.0" Touchscreen Display  
AM/FM and/or MW/FM       
HD Radio ®
 
Single-Disc Remote CD Player RH1 Optional Optional Optional Optional
SiriusXM® Satellite Radio, 1-year trial RSD/RSC Optional Optional     
SiriusXM Traffic, 5-year service X9M   Optional 
SiriusXM Travel Link, 5-year service X9N   Optional 
Bluetooth Handsfree
®
RSP/XRB Optional Optional  Optional   
Bluetooth Streaming Audio RSP/XRB Optional Optional  Optional Optional  
Voice Recognition RSP/XRB Optional Optional  Optional   
Navigation JLA/JLN Optional    Dealer-Activated 
Sprint Connected Services
RS7 1-year Trial 6-month Trial 1-year Trial
(Uconnect® Access)

Siri® Eyes Free   

Jeep® Renegade,
Cherokee, Grand
Cherokee; Dodge Jeep Cherokee, Grand Jeep Cherokee, Grand
Charger, Challenger, Cherokee; Dodge Cherokee; Dodge Viper,
Ram ProMaster Jeep Renegade; Dodge Dart, Dodge Dart,
2017 Model Year Availability Durango; Chrysler 200, Durango; Ram 1500, Durango; Ram 1500,
City® FIAT 500L, 500X Journey Journey
Pacifica; Ram 1500, 2500, 3500; Chrysler 2500, 3500; Chrysler
2500, 3500, ProMaster, 200, Pacifica 200, Pacifica
ProMaster City; FIAT®
500

14
CONNECTED
SERVICES
15
 CONNECTED SERVICES
HELP CUSTOMERS ACTIVATE THEIR CONNECTED SERVICES
Many vehicles are equipped with either Uconnect® Access or Uconnect + SiriusXM Guardian™ Connected Services.

Uconnect Access debuted on the 2013 Ram 1500 and has since been available on many
other vehicle models.
• Vehicles equipped with Uconnect Access have the 9-1-1 and ASSIST buttons located on
the rearview mirror
•C
 ustomers should download the Uconnect app to their iPhone® or Android™ smartphone
ACTIVATE UCONNECT ACCESS BY PHONE
1. Press the ASSIST button on the rearview mirror
2. Tap Uconnect Care on the touchscreen and have the customer speak to the agent
Uconnect + SiriusXM Guardian debuted on the 2017 Chrysler 300, Dodge Charger and
Challenger, and will soon be offered on many other 2018 vehicle models going forward.
• Vehicles equipped with Uconnect + SiriusXM Guardian will have the SOS and ASSIST
buttons located on or near the rearview mirror
• Customers need to register to activate Connected Services
• Customers should download the Uconnect app to their iPhone or Android smartphone
ACTIVATE UCONNECT + SIRIUSXM GUARDIAN BY PHONE
1. Press the ASSIST button on the rearview mirror

2. Tap SiriusXM Guardian Care on the touchscreen and have the customer speak to the
agent
ACTIVATE UCONNECT ACCESS BY EMAIL OR PHONE
1. Tap the U icon on the Uconnect touchscreen

ACTIVATE UCONNECT + SIRIUSXM GUARDIAN BY EMAIL OR PHONE

2. Tap the REGISTER icon on the touchscreen 1. Tap the U icon on the Uconnect touchscreen

3. Follow the prompts to continue; customers will have the option to Register by Web/ 2. Tap the GO icon on the touchscreen
Email or Register by Phone

3. Follow the prompts to continue; customers will have the option to activate by email or
call Customer Care

Customers need to register

to activate Connected Services

16
UCONNECT® APP
After activating Connected Services, your customer should download the Uconnect® app
to their iPhone® or Android™ smartphone. The app can be found in the Apple App Store
and Google Play Store by searching keyword “Uconnect.” Look for the teal icon.
CONNECTED SERVICES VIA THE UCONNECT APP:
To use Connected Services, the customer must first activate their services where they will
create an account and a four-digit security PIN.
REMOTE DOOR LOCK/UNLOCK
Customers can lock or unlock their vehicle from virtually anywhere by using the
smartphone mobile app. They can also perform this service by logging in to the
Mopar.com owner site or contacting the call center.
REMOTE HORN AND LIGHTS
Customers can use the smartphone mobile app to honk the horn and flash the lights to
help find their vehicle in a crowded parking lot. They can also perform this service by
logging in to the Mopar.com owner site or contacting the call center.
REMOTE VEHICLE START
Customers can start their car from virtually anywhere with their smartphone mobile app.
This lets them warm or cool the vehicle before they get in (if vehicle is properly equipped
with Remote Start).
VEHICLE FINDER
People sometimes forget where they parked their car. Customers can use the smartphone
mobile app to locate their vehicle without wandering around looking.
SEND & GO
Customers can use the smartphone mobile app to easily search, map and send locations
directly to the vehicle’s navigation system (requires Uconnect Navigation). It’s easy to use
and great for quick access on the go.
17
 CONNECTED SERVICES
OWNER SUPPORT SERVICES

VEHICLE HEALTH REPORT

The vehicle health report is an email report (and is available in the Uconnect® app) about
your customer’s vehicle that is delivered once a month. It allows them to review the status
of some of their vehicle’s key systems and quickly determine if they need to take further
action at a glance. The report provides the vehicle’s VIN, mileage, tire pressure levels,
scheduled maintenance and last servicing dealer. It monitors key powertrain, oil, fluid, brake,
suspension, safety and security systems. The report will inform your customers if action on
these systems is required or suggested. The specific systems it monitors are:

Powertrain: Brakes and Suspension:

• Malfunctioning Indicator Light • Antilock Brake System (ABS) Warning Light
• Charging System Warning Light • Brake Warning Light
• Electronic Throttle Control (ETC) Light
• Transmission Temperature Warning Light Safety and Security:
• Airbag Warning Light
Oil and Fluids:
• Oil Pressure Warning Light
• Gas Cap Indicator Light
• Hot Oil Warning Message
• Oil Change Due
• Water in Fuel Warning Message
• Diesel Particulate Filter Warning Message
• Diesel Exhaust Fluid Warning Message

How can a vehicle health report benefit your dealership?

The goal of the vehicle health report (VHR) is to retain customers at your dealership by
creating a relationship from the Sales Department to the Service Department, free of
charge to your dealership. On average, dealerships receive a 16% increase in
service retention with registered connected vehicle customers compared to
non-connected vehicle customers. This leads to increased parts sales, customer pay
opportunities and increased service lane traffic.
VEHICLE HEALTH ALERT
Your customer’s vehicle will send them an email alert (and the Uconnect app will alert) if it senses
a problem with key systems under the hood. In an instant, it quickly determines if they need to
schedule an appointment.
UCONNECT® QUICK TIP:
Customers who receive a vehicle health report email are more likely
to return to your dealership for their maintenance needs. Utilizing the
Connected Services aspect provides your dealership the opportunity to
receive a 16% increase in service retention with registered connected
vehicle customers compared to non-connected vehicle customers. Be
sure to help customers activate their Connected Services!

18
 EMERGENCY ASSISTANCE AND SECURITY SERVICES

ASSIST CALLS STOLEN VEHICLE ASSISTANCE

Customers can push the Assist button on the rearview mirror to get connected to a live person
who can help address questions about their new vehicle, including Connected Services.
SOS OR 911 CALL
In the event of a minor collision or medical or other emergency, press the button on the
rearview mirror to be connected to emergency assistance.
SOS Call is a service of Uconnect® + SiriusXM Guardian™. It connects customers to a call
center agent who can send emergency assistance to the vehicle’s location.
Uconnect Access offers assistance and tracking when a vehicle is stolen. Protection begins
with a text or email theft alarm notification when the vehicle’s factory-installed alarm
system is activated. If the vehicle is stolen and local law enforcement has a stolen vehicle
report, Uconnect Customer Care can help locate the vehicle:
• Stolen vehicle report required
• Uconnect Customer Care agent uses GPS technology and the built-in wireless
connection onboard to locate the stolen vehicle and help local authorities recover it

911 Call is a service of Uconnect Access. It connects customers to local authorities with the
push of a button.

With both systems, the user has 10 seconds to cancel the call by pushing the button
again, or selecting the Cancel button on the Uconnect touchscreen.

ROADSIDE ASSISTANCE
If your customer gets a flat tire or needs a tow, they can press the Assist button on their
rearview mirror and they’ll be connected to someone who can help. The agent will know
what vehicle they are driving and its location. Additional fees may apply for Roadside
Assistance, but service may include:
• Towing
• Battery Jump
• Fuel Delivery
• Lockout Service

THEFT ALARM NOTIFICATIONS

Your customers can choose to receive a text or email alert anytime their vehicle’s theft
alarm is activated.

19
 CONNECTED SERVICES
DIFFERENCES BETWEEN UCONNECT® ACCESS AND UCONNECT + SIRIUSXM GUARDIAN™

UCONNECT ACCESS (3RD GENERATION) UCONNECT + SIRIUSXM GUARDIAN (4TH GENERATION)

• Remote Door Lock/Unlock* • Remote Door Lock/Unlock*
• Remote Vehicle Start* • Remote Vehicle Start*
• Remote Horn and Lights • Remote Horn and Lights
• Send ‘n Go** • Send & Go**
• Vehicle Finder • Vehicle Finder
• 911 Call • SOS Call
• Assist Call • Assist Call
• Roadside Assistance Call • Roadside Assistance Call
• Theft Alarm Notification • Theft Alarm Notification
• Stolen Vehicle Assistance • Stolen Vehicle Assistance
• Vehicle Health Report • Vehicle Health Report
• Yelp®
• Voice Texting
• Unlimited 3G Wi-Fi Hotspot (requires a separate contact)

*If properly equipped

**Requires Uconnect Navigation

20
 UCONNECT® ACCESS
UNLIMITED 3G WI-FI HOTSPOT
3G Wi-Fi Hotspot is for the user who wants to convert their vehicle into a rolling Wi-Fi
hotspot, which allows tablets, laptops and other mobile devices to access the internet. The
hotspot:
• Enables up to 10 devices simultaneous web connectivity
•U ses a safe and secure in-vehicle network using the built-in capabilities of Uconnect® Access
• 3G Wi-Fi Hotspot service is now "unlimited", so customers do not have to worry about the
amount of data used. Visit driveuconnect.com/terms for more information
Note: The customer must be registered for Uconnect Access to purchase 3G Wi-Fi
Hotspot service.
THERE ARE THREE WAYS YOUR CUSTOMERS CAN PURCHASE A 3G WI-FI
HOTSPOT SUBSCRIPTION:
1. Online. Your customers can log on at Mopar® Owner Connect to set up a payment
account and purchase a Wi-Fi subscription at the Uconnect Store
2. By phone. Your customers can call Uconnect Customer Care at 855-792-4241 or press
the Assist button on their rearview mirror and select Uconnect Care to make the call from
their vehicle
3. On their Uconnect System. From the apps menu, they can select Uconnect Store. A
payment account must be set up to purchase a subscription

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NAVIGATION

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 NAVIGATION
WHY USE BUILT-IN UCONNECT® NAVIGATION?
Uconnect has teamed up with the leaders in navigation and SiriusXM to ensure your
® ®
customers know where they are, where they are going and how long it’ll take to get there.
Well-designed maps help them slip through traffic, while using sensor-assisted GPS. Audio
directions and voice prompts provide turn-by-turn guidance.
Uconnect embedded navigation can identify points of interest quickly and easily with 3-D
graphics (only on RA4s) and detailed views of landmarks, cities and terrains. Or, simply
say an address to get directions with one-step voice destination entry. No matter where
their travels take them, sensor-assisted GPS helps ensure accurate positioning for their
vehicle — even as they travel through tunnels, indoor parking garages and other areas
where GPS signals can become obstructed.
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SIRIUSXM® TRAFFIC
Keep moving ahead with SiriusXM Traffic. Customers who buy or lease a new properly
equipped vehicle are eligible to receive a 5-year trial subscription to SiriusXM Traffic as
part of the Uconnect system (see driveuconnect.com for terms and conditions).
Avoid traffic before you reach it. With SiriusXM Traffic, you get:
• Alerts on major accidents, construction, road closings and more
• Color-coded roads on your navigation map show traffic flow in major metro areas
• The traffic information you need without interrupting the audio entertainment
on your drive
For more information on SiriusXM Traffic, visit: siriusxm.com/siriusxmtraffic
SIRIUSXM® TRAVEL LINK (ONLY ON RA4)
The information your customers need where they need it most. They can get detailed
weather information including 5-day forecasts, weather maps and severe storm alerts,
plus fuel prices in their local area, movie theater listings, and the game scores and
schedules for their favorite teams. SiriusXM® Travel Link provides some or all of the
services listed below, in most Chrysler, Dodge, Jeep® and Ram Brand vehicles, depending
on the radio option.

Fuel Prices:
• Customers can find the lowest gas prices, fuel station location and fuel types available
— especially useful if a customer uses diesel or E85. SiriusXM Travel Link provides data
for more than 100,000 fuel stations nationwide

Weather:
• The SiriusXM Travel Link Weather feature uses the same sources that professional pilots
and mariners rely on every day and provides the vehicle with continually updated
weather information. Whether needing to know about routing a trip around the weather
or simply if an umbrella is needed for the afternoon, SiriusXM Travel Link weather helps
your customers stay in control with detailed weather forecasts and maps at the press of
a button

Sports Information:
• This personalized sports information service allows users to both listen to their favorite
channel on SiriusXM Satellite Radio and see the scores of specific games at the same time

Movie Listings:
• Continually updated, detailed listings of the top 40 movies playing nationwide
• Movie descriptions, lengths and ratings
• Locations and movie show times
• The SiriusXM Travel Link movie listings service covers the top movies in more than 4,500
theaters nationwide

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 NAVIGATION
DEALER ACTIVATED NAVIGATION
3RD GENERATION 8.4-INCH SYSTEMS (RA3 SALES CODE)
Your dealership may now offer customers who have a vehicle with an 8.4-inch
Uconnect® system the ability to activate navigation at the time the vehicle is sold, or at
any time after the sale.
• You can upgrade your customer’s radio to access vehicle-integrated navigation,
including Points of Interests, Route Guidance, Lane Guidance and Trip Programming.
The RA3 navigation upgrade does not include all of the features included on the RA4
radio that was shipped with factory-activated navigation
• Any 2013 through 2017 model year Chrysler, Dodge, Jeep® or Ram Brand vehicle with
the Uconnect 8.4A (sales code RA3, now called the Uconnect 3 with 8.4-inch display) in
the U.S. has navigation pre-loaded in the system and you have the ability to activate it
using instructions found in the Uconnect Command Center that is located on the Sales
and Service tabs of DealerCONNECT. The activation instructions are located under the
Navigation section. Video instruction is also available in the Uconnect Command Center

NOTE: 2017+ vehicles equipped with the Panasonic (UAS) 8.4-inch touchscreen
radio without navigation are not eligible for navigation activation.

MAP UPDATES
Map updates can be found through DealerCONNECT > Service > Uconnect Command
Center > Under Map updates to get to
http://chryslergroup.navigation.com/home/en_US/ChryslerNA/USD

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 Uconnect® 3 Uconnect 3 NAV
Navigation Features
(Sales Code RA3) (Sales Code RA4)
Points of Interest X X
Brand Icons for Points of Interest X X
Find Nearest Point of Interest on Route X X
Junction View X X
Lane Guidance X X
Speed Limit & Speed Alert X X
Alternate Route Selection X X
Intersection Zoom X X
Audio Route Split Screen X X
Trip Programming X X
Navigation Voice Commands X X
1-Step Destination Entry X
THE ADVANTAGES OF ACTIVATING UCONNECT NAVIGATION
Our award-winning system offers a range of features and functionality for your customers,
including:
• Voice Commands
• Speed Limit and Speed Alert
• Lane Guidance
• Send destinations from their phone*
• Turn-by-turn Guidance in the Driver Information Display
COMPATIBILITY
The following vehicles equipped with a Uconnect® 8.4 (RA3) system may be eligible for a
one-time installation:
• 2015-2017 Chrysler 200
• 2015-2016 Chrysler 300
• 2017 Chrysler Pacifica
• 2015-2016 Dodge Charger, Challenger
• 2014-2017 Dodge Durango
• 2014-2017 Jeep® Cherokee, Grand Cherokee
• 2013-2017 Ram 1500, 2500, 3500, Chassis Cab

3-D Buildings & Landmarks X ADD VALUE TO YOUR CUSTOMER’S VEHICLE WITH UCONNECT
SiriusXM Travel Link
®
X NAVIGATION
• Navigation can add up to $358** of resale value to a 36-month-old vehicle
SiriusXM Traffic X
• No data plan required
• No batteries to charge
• No cables, no clutter

*Send 'N Go requires an active subscription to Uconnect Access

**$358 resale value based on publicly published values for applicable 15MY Jeep, Ram,
Chrysler and Dodge Brand vehicles with 30,000 miles

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ENTERTAINMENT

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 ENTERTAINMENT
Customers can listen to their favorite driving soundtrack, flip to the news, comedy or their
favorite sports programming. Whatever moves them there is right here, delivered in rich
sound through multiple sources.

SIRIUSXM® SATELLITE RADIO

Enjoy over 150 channels, including commercial-free music, sports, news, talk, comedy,
entertainment and a collection of Spanish-language programming. And with All Access,
customers can listen online or on the SiriusXM® app, so they’ll hear the best SiriusXM has to
offer, anytime, anywhere.

All Uconnect® systems equipped with satellite radio include a 12-month trial
subscription to SiriusXM All Access (compared to 3 months for many other OEMs),
which includes every channel of SiriusXM Satellite Radio, plus streaming on the
SiriusXM app and online.

All certified pre-owned (CPO) satellite radio-equipped vehicles are eligible for
a 3-month trial subscription of the SiriusXM All Access package. Download the
SiriusXM dealer app.

For more SiriusXM information, including updated channel guides, check out the new
Uconnect Command Center. Information can also be found in the Performance Institute
Learning Center.

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HD RADIO
Many local AM and FM stations broadcast a digital signal that delivers additional features
and audio fidelity. Vehicles equipped with HD Radio will have an HD button on the
Uconnect® touchscreen. When tuned to an HD Radio signal, the HD button will light up.
Some FM stations offer multiple channels of audio content, you will see this as 1, 2, 3...
on the touchscreen. Use the Tune/Scroll knob to switch between the different HD content
for that station, or just enjoy the cleaner sound of the main broadcast.

BLUETOOTH® STREAMING AUDIO

Once a device is paired to the Uconnect system via Bluetooth, customers can stream
audio wirelessly from a compatible mobile device by tapping the Media button and
selecting Bluetooth as the Source for playing. Please advise the customer to check with
their cell phone provider for more details.

USB MEDIA PORT

Customers can connect their compatible media device and play all their favorite music
through the USB port in their vehicle, using a cable. Alternatively, vehicles are also
equipped with an AUX port to play audio from a portable device.

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 ENTERTAINMENT
UCONNECT® THEATER: CHRYSLER PACIFICA
Your customers can connect compatible smartphones, tablets, gaming systems and
more to the available Uconnect® Theater (not compatible with Apple® devices) so
passengers can watch movies, play games, stream content and surf the internet on the
10.1-inch high-definition touchscreens. They can even charge devices with a variety of
second- and third-row USB an MHL charging ports.

Second-row passengers can stay entertained on the road with included apps
like “Are We There Yet?”, a fun app that tracks a trip on the go, as well as other
games and pastimes like backseat bingo, checkers, tic tac toe, Sudoku and more.
Passengers can individually control the content that appears on each of the two
screens, so there’ll never be any arguments over what to watch next, and digital
headphones plug into each screen for privacy and high-fidelity sound.

Easily navigate the menus with a simple swipe on the touchscreen or with the remote
control touchpad. The included Climate app lets your customers control the interior
temperature with a simple swipe of the touchscreen or through the touchpad remote
control, and parental controls let them stay in charge of the backseat with options to
mute the volume; lock, activate or deactivate the backseat touchscreens and remote
controls; or turn off the system entirely.

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PHONE

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 PHONE
Customers can seamlessly leverage the capabilities of their phone while in their vehicle. VOICE TEXT REPLY
Uconnect® makes it easy to stay connected during every moment of every drive. Voice Texting enhances the Voice Text Reply feature built into your Uconnect
Access 8.4A and 8.4AN radio. While Voice Text Reply provides 18 pre-formatted
BLUETOOTH® HANDS-FREE CALLING messages you can send, Voice Texting lets you create and send nearly any
Customers can pair up to 10 different Bluetooth-enabled phones on the system so the message you want. Just speak your message as if you were talking to the recipient,
driver and passengers can send and receive calls. Only one device will work at a time, so and the Uconnect Access voice-to-text technology will convert your voice into a text
they can also prioritize devices. Visit UconnectPhone.com for a complete list of compatible message.
devices.
For further information and instructions, please click on the following link:
• Make sure the customer's vehicle is parked and the ignition is in the ACC or ON https://www.dealers-mopar.com/download/misc/voice-texting-1404.pdf
position
• Press the PHONE button on the Uconnect touchscreen (non-touchscreen
Uconnect systems will have a physical PHONE button)
• If no phones are connected, the system will ask if you’d like to pair a mobile BLUETOOTH:
phone – select YES Uconnect systems are easy to use, yet some customers need a little help getting
• The system will search for Bluetooth connections (go to SETTINGS on your started. Pairing a phone to Bluetooth is a major source of customer complaint, and
compatible smartphone and make sure that Bluetooth is on) a little help at vehicle delivery can go a long way for your customer's experience.
• When the Uconnect system is recognized on your phone, tap UCONNECT and
accept the connection request
• When prompted, verify the PIN and accept the connection request by tapping
YES on your Uconnect touchscreen and PAIR on your smartphone

Your customer's phone will now be paired to the Uconnect system:

• Make hands-free phone calls
• Respond to incoming text messages
• Stream your favorite music

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ANDROID AUTO™ (AVAILABLE ON UCONNECT® 4, 4C AND 4C NAV SYSTEMS)
Android Auto™ extends the Android™ platform into your customer’s car in a way that’s
purpose-built for their Uconnect® touchscreen. So they can enjoy their Android-powered
phone on the go! Play music right from their favorite streaming service, like GooglePlay™,
Pandora® or Spotify®. Make calls and send texts. If they need directions? Google Maps™
leads the way, providing them guidance to their next destination. These features — along
with many of their favorite Google apps — are now available with Android Auto.

Just plug an Android mobile device into the vehicle’s USB port using a high-quality cable;
aftermarket cables might not work.
•A ndroid 5.0 or higher is required
•C ustomer must download the Android Auto app and accept terms the first time they use
Android Auto

Android Auto uses their smartphone's data plan and some additional charges may apply.
Must be in an area with cellular coverage to use data-dependent Android Auto features.

QUICK TIP:
Android Auto is becoming a must-have feature for many customers. With the new
system naming, any system called Uconnect 4 (including 4C and 4C NAV) works with
Android Auto. Uconnect 3 systems DO NOT, there is no upgrade for these systems.

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 PHONE
APPLE® CARPLAY (AVAILABLE ON UCONNECT® 4, 4C AND 4C NAV SYSTEMS)
Apple CarPlay® puts key features of your customer’s iPhone® right on their Uconnect®
touchscreen. They can send texts and make phone calls without reaching for their device.
Listen to podcasts, audiobooks and Apple Music. And get where they want to go with Apple
Maps while their iPhone is safely tucked away.
CarPlay gives them the ability to access third-party audio apps they’ve downloaded to their
iPhone, like Pandora®, Spotify® or iHeartRadio. Apple CarPlay uses their iPhone’s data plan
and some additional charges may apply. Must be in an area with cellular coverage to use
data-dependent CarPlay features.

Just plug an iPhone into the vehicle’s USB port. Be sure to use an Apple Certified lightning
cable, as aftermarket cables might not work.
QUICK TIP:
• iPhone 5 or higher is required
Apple CarPlay is becoming a must-have feature for many customers. With the new
•N  o extra app is needed to use CarPlay, but they will need to unlock their iPhone and
system naming, any system called Uconnect 4 (including 4C and 4C NAV) works
accept terms the first time they use CarPlay
with CarPlay. Uconnect 3 systems DO NOT, there is no upgrade for these systems.

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VOICE
COMMANDS
37
 VOICE COMMANDS
UCONNECT® VOICE RECOGNITION
Your customers can access a favorite playlist on their MP3 player or USB drive with simple
voice commands. Ask for directions to a certain address or make a call.
Uconnect® offers voice command user guides available via www.driveuconnect.com
and through DealerCONNECT > Service/Sales tab > Uconnect Command Center >
Uconnect Access.
Getting Started:
Here are just a few of the many Voice Commands you can use.
Press the VR button [icon], after the beep, say…
- Tune to ninety-five-point-five FM
- Tune to Satellite Channel Hits 1
- Set driver temperature to 70 degrees
Once you have a phone connected to the system via Bluetooth®, try this.
Press the PHONE button [icon], after the beep, say…
- Dial 800 555 1212
- Call (say a name stored as a contact on the phone)
SIRI® EYES FREE (ON SELECT RADIOS)
Siri® Eyes Free responds to natural language commands, so controlling an iPhone® mobile
device and the vehicle’s sound system and entertainment options is easy and effortless.
Siri Eyes Free lets your customers use their voice to send messages, schedule meetings,
place phone calls and more.
To use Siri Eyes Free, your customer must first make sure Siri is enabled on their iPhone.
It’s easy. Simply select SETTINGS, then GENERAL, select SIRI, and then enable Siri. Once
Siri is enabled on an iPhone, make sure the iPhone is paired to the Uconnect system.
Then, to talk to Siri, just push and hold — then release — the VR button on the steering
wheel. They’ll hear Siri’s familiar double beep, which lets them know Siri is ready to
receive questions and voice commands.
Please note: Siri uses the car’s microphone and audio system. To ensure the best
experience, your customer should speak clearly while facing straight forward. A good
cellular connection is also required.
Compatible with Apple® iPhone 4s or later, with Siri Eyes Free, drivers can use voice
commands to send text messages, play music, set reminders, place phone calls and
access turn-by-turn directions via the voice button on the steering wheel.

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CONTACT
INFORMATION
39
 UCONNECT CONTACT INFORMATION
If you need any information about Uconnect® that you can’t find on driveuconnect.com FCA US LLC
or the Uconnect Command Center located on DealerCONNECT, you can contact us by P.O. Box 21-8007
email, phone or post. Simply let us know what you’re looking for, and we will reply with
Auburn Hills, MI 48321-8007
an answer as soon as possible. Thanks for your interest in Uconnect!

FIAT Customer Center (Blue&Me)

By Phone
P.O. Box 21-8004
Get Uconnect system support
Call 1-877-855-8400 Auburn Hills, MI 48321-8007
Open 24 hours each day
There are four different Assist Calls with Uconnect + SiriusXM Guardian™:
FIAT Customer Center (Blue&Me)
®
• Vehicle Care – Phone number varies by brand. These calls are for maintenance,
Call 1-888-242-6342 warranty and in-vehicle help
• Uconnect Care – 1-800-826-6632 – These calls are for Bluetooth®, navigation, AM/FM
radio, phone compatibility, voice recognition, performance pages/off-road pages and VHR
Emergency Service or Remote Service assistance
(for Uconnect Access subscribers only) • Roadside Assistance – 1-800-521-2779 – These calls are for flat tire and towing
Call 1-855-792-4241 •U
 connect + SiriusXM Guardian Customer Care – 1-844-896-4827 – These calls are for
Please have your Uconnect Security PIN ready when you call. Connected Services (Send ‘n Go, vehicle finder, any service that requires a subscription)

@Uconnect and @UconnectCares

@Uconnect

FCA Performance Institute

Uconnect

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22252 ©2017 FCA US LLC. All Rights Reserved. Chrysler, Dodge, Jeep, Ram, Mopar, SRT and Uconnect are registered trademarks of FCA US LLC.
FIAT and ALFA ROMEO are registered trademarks of FCA Group Marketing S.p.A., used with permission by FCA US LLC.
All other trademarks are the property of their respective owners.