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• How do I... Archive my email in Outlook? (.pdf, 71KB)

All frequently asked questions


• How do I... manage the SPAM email that arrives in my Inbox?
• How do I... prevent emails from official contacts and sometimes
family & friends from going into the Junk Mail Folder?
• How do I... move or disable the 'Email Preview' window in my
Inbox?
• How do I... Create and send a new email?
• How do I... Add a recipient to the 'TO:' field in Outlook? Will it auto-
complete the email address if I just start typing?
• How do I... Use the 'BCC:' function when sending an email?
• How do I... Create and send a new email directly from a contact in
my Address Book?
• How do I... Add 'My Contacts' to my Address Book?
• How do I... Search through all my email messages for a particular
item?
• How do I... Save multiple email attachments all at once?
• How do I... Change the sort order of my emails in the Inbox
window?

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• How can I... Open both my Inbox and Calendar views at the same
time?
• How do I... Create a new appointment?
• How do I... Create a new meeting, and invite others?
• How do I... Change the 'Reminder' time for any appointment or
event in my Outlook Calendar?
• How do I... Create a new Contact?
• How can I... Send one of my Contacts to someone else?
• How do I... Create a new Task or To-Do item?
• How do I... Change my email signature?
• How do I... Set an ‘Out of Office’ message?
• How do I... Access my email through a web-browser?
• How do I...Check the size of my Outlook mailbox?
• Microsoft Word is set as my email editor... How can I change this?
• How do I... see what email distribution lists are available?
• How do I... turn spell-checking on and off in Outlook? Or just check
the spelling of the current email?
• How do I... change my password while away from the CDU?
• What web browsers are supported when using Outlook Web
Access?
• I have been told my Inbox is too full... how can I sort my email to
identify the largest ones?
• When I have a long list of emails... how do I quickly jump to a
certain point in the list?
• Outlook will not let me send or receive certain attachments... which
ones and what can I do about this?
• Can I get access to someone else's email? Can I give them access
to mine?
• I have been using the mailing-list server for certain emails... will this
still work?
• I want to invite other people to a meeting... how can I tell if they're
available?
• I want to set up an email distribution list that my colleagues can use
as well, and want to be able to manage this list... how can I?
• I want to set up an email distribution list, but only for my own use...
how can I?
• How do I... configure the options for the Outlook spell-checker?
• How do I... change the nationality of Outlook's spelling dictionary?
• When I type a name into the address bar, how do I force Outlook to
look up and complete the address?
• How do I...tell Outlook which address book to check first?

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• I am used to using a comma to separate email addresses... what


does Outlook use?
• How do I... turn off the setting that marks email as 'read' if I preview
it in the reading pane?
• How do I... make sure that meeting invitations stay in my Inbox after
I accept them?

How do I manage the SPAM email that arrives in my


Inbox?
Most SPAM email that arrives at the University is filtered out by our email
systems. The portion that remains and finds its way into your inbox each
day represents about 1% of the University's daily email traffic.

You may notice that these messages that do get through are usually
marked as [SPAM] in the subject line (or occasionally ***Spam***). Having
these messages marked in this way means we can use Outlook to define a
rule and a corresponding action to automatically clean out the SPAM
email.

1. Open your Inbox and click Tools... select Rules and Alerts.
2. Click the New Rule button.
3. Select the Start from a blank rule option.
4. Highlight Check messages when they arrive, and click Next.
5. Check the box next to 'With specific words in the subject'.
6. In the lower portion of the window, click on the underlined 'Specific
Words'.
7. Type in [SPAM], then click Add, and then OK.
8. Click Next.
9. Check the box next to 'Move it to the specified folder'.
10. In the lower portion of the window, click on the underlined
'Specified'.
11. Select your Junk E-Mail folder, and click OK.
12. Click Finish.

You have now defined a rule and matching action that will move any email
message with [SPAM] in the subject from your Inbox to your Junk E-Mail
folder. You can repeat this procedure to add different rules in order to
clean up other types of nuisance email.... but remember: it is very easy to
define a rule that unintentionally moves or deletes legitimate email
messages. Think about the rules that you define.

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How do I prevent emails from official contacts and


sometimes family and friends from going into the Junk
Mail Folder?
In Outlook... Access the TOOLS menu > OPTIONS > Preferences tab >
Junk Email button > Safe Senders tab.

Explore the options visible in that area. The Junk Email filtering function in
Outlook is not very clever, and sometimes it does make errors no matter
who the email is from, based on how the sender constructs and sends their
email to you.

For those legitimate senders who get 'junked' often, add them to your safe
senders list. You can add either their full email address, or just the domain
name... e.g. you may want to 'trust' all emails coming from the domain of
another university or institution.

How do I move or disable the 'Email Preview' window


in my Inbox?
The 'Email Preview' window is used to preview emails that you highlight in
your Inbox, without necessarily opening them in a separate window. To
move or disable this preview window, click the 'View' menu at the top of
your Outlook screen and move your cursor to 'Reading Pane'. Three
choices will be available to you: right, bottom, and off. Select whichever
one suits you best.

How do I create and send a new email?


While using the ‘Mail’ window (click on the Mail button in the lower-left nav
bar), click on the ‘New’ button found at the upper-left of the Outlook
screen. Add recipients by typing their email address manually, or
alternatively click the ‘To:’ button and then select them from the CDU’s
global address book.

How do I add a recipient to the 'TO:' field in Outlook?


Will it auto-complete the email address if I just start
typing?
There are a number of ways to add a recipient to a new email message.
The surest and best way is this: click on the 'TO:' button to the immediate
left of the field itself... this will open the CDU Global address book, and
display all possible email recipients. You can either scroll down until you
find the name you are looking for, or just type the intended recipients

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firstname into the topmost search field... this will automatically jump you to
that section of the address book. Simply highlight the intended name, then
add them to your recipient list by clicking any of the field buttons at the
bottom of the Global Address List (i.e. either TO, CC, or BCC). Repeat as
necessary, then click OK to return to the new email message.
A quicker way to add recipients is this: after creating a new email
message, start typing part of the intended recipients name directly into the
'TO:' field... this can be either their first or last name. As soon as you have
done this... or have typed enough of their name to be distinctive... press
the Ctrl and 'K' keys simultaneously. This will pop up the CDU Global
Address book and take you straight to the best names based on what you
have already typed. Use the arrow keys on your keyboard to move to the
name you intend, then hit the Enter key.

How do I use the 'BCC:' function when sending an


email?
By default, the 'BCC:' field in new Outlook emails will not be visible. To turn
it on create a new email message, then click the 'Options' button at the top
of the email window. In the 'Options' menu select the 'BCC' option... this
will place a tick next to the option, and the 'BCC:' will be visible in all emails
thereafter.

How do I create and send a new email directly from a


contact in my Address Book?
While using the ‘Contacts’ window (click on the Contacts button in the
lower-left nav bar), right-button click on any Contact to whom you wish to
send an email, and select the option ‘New Message to Contact…’.

How do I add 'My Contacts' to my Address Book?


1. Go to the Contacts view, right-click on the Contacts (under My
Contacts), and select Properties.
2. Go to the Outlook Address Book tab, click to select Show this folder
as an e-mail address book, and then click OK.

If you find that this is greyed out, you will need to do the following:

How to Install the Outlook Address Book Service

• On the Tools menu, click E-mail Accounts.

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• Under Directory, click to select View or change existing directories


or address books, and then click Next.
• If your Outlook Address Book is not listed, click Add.
• Click to select Additional Address Books, and then click Next.
• Click to select Outlook Address Book, and then click Next.
• Click OK when you receive the prompt that the address book you
added will not start until you click Exit from the File menu.
• Click Finish.
• Click Exit from the File menu, and then restart Outlook.

How do I search through all my email messages for a


particular item?
At the upper margin of your Inbox there is a 'Search Inbox'... In the first
field of this Search Bar, type the text you'd like to search for... this could be
a name or any text at all. To the right of this search field there is a 'Drop
down” arrow menu... by default this is set to 'Inbox', but can be changed to
any of the folders that you may have beneath your Inbox. When you have
defined your search, click the 'Magnifying Glass’ icon .. and the search
results will start to appear in the main window. To return to your normal
Inbox after your search, simply click 'X' icon on the Search Bar.

How do I save multiple email attachments all at once?


Simply click on and highlight one of the attachments, then click on the File
menu... select the Save Attachments option... and then select All
Attachments. Then choose where you'd like to save them and click OK.

How do I change the sorted order of my emails in the


Inbox window?
At the very top of the column of all your emails, you will notice that the
column heading says 'Arranged by:' When you click on this column
heading it will offer you a range of choices on how your emails can be
sorted. This includes sorting by: date, to, from, flag, size, subject, type, etc.
Any of these choices will then re-arrange the email messages in your inbox
according to the selected criteria. This functionality can be used in any
email folder at all.

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How can I open both my Inbox and Calendar views at


the same time?
While looking at your Inbox view, simply right-click on the Calendar view
button at the lower-left of your Outlook window, and select Open in new
window.

How do I create a new appointment?


While using the ‘Calendar’ window (click on the Calendar button in the
lower-left nav bar), click on the ‘New’ button found at the upper-left of the
Outlook screen. An ‘appointment’ properties window will open, so just fill in
the name, location, and timing details, then click ‘Save&Close’ at the upper
-left of the appointment window. Another way to initiate this is simply to
double-click the timeslot you want in the actual view of your week's
schedule.

How do I create a new meeting, and invite others?


While using the ‘Calendar’ window (click on the Calendar button in the
lower-left nav bar), click on the ‘New’ button found at the upper-left of the
Outlook screen. An ‘appointment’ properties window will open, so just fill in
the name, location, and timing details, then click the ‘Invite Attendees’
button at the upper-middle of the appointment window… this will add a
‘To:’ field to your new appointment… simply add invitees to the field as if it
were a normal email. When finished, use the ‘Save&Close’ at the upper-
left of the appointment window.

How do I Change the 'Reminder' time for any


appointment or event in my Outlook Calendar?
The Outlook Calendar will make assign an appropriate reminder time
depending how far ahead you a booking a given appointment... for
example: for a birthday in the next calendar year, it will likely assign a
reminder time of two days; whereas for an appointment in three weeks
time, it will likely assign a reminder time of 18 hours; and finally for a an
appointment being created for later today, it will assign a reminder time of
15 minutes. All of these default reminder times can be changed when you
create the appointment.

To alter the default assigned reminder time: while creating a new


appointment, simply use the drop-down list in the reminder section to
change the timing to whatever you wish... you can also turn the reminder

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for that given appointment off completely by unchecking the adjacent


check-box.

How do I create a new Contact?


While using the ‘Contacts’ window (click on the Contacts button in the
lower-left nav bar), click on the ‘New’ button found at the upper-left of the
Outlook screen. A Contact properties window will open… here all you
really need to do is enter their full name (firstname lastname). All other
details (and there are many) are completely optional… but most likely
you’ll also want to enter some phone numbers and an email address. Once
you’re happy with the details, click ‘Save&Close’.

How can I send one of my contacts to someone else?


You can send one of your contacts to a colleague by right-clicking on the
contact you want to send and then selecting Send Full Contact then
select in Outlook Format . A new e-mail message will be created with that
contact included as an attachment. Enter the e-mail address of the people
you want to send the contact to and click Send.

When the recipients receive the contact, all they have to do is to drag the
attachment onto their Contacts view button (at the lower-left of the
Outlook window) and it will be added automatically to their contacts list.

How do I create a new Task or To-Do item?


While using the ‘Tasks’ window (click on the Tasks button in the lower-left
nav bar), click on the ‘New’ button found at the upper-left of the Outlook
screen. A Task properties window will open… name the task; enter starting
and due dates; and assign a priority. You may click ‘Save&Close’ at this
point, but before you do you may also wish to enter more supporting or
explanatory detail about the task in the ‘Details’ field provided.

How do I change my email signature?


Click on the ‘Tools’ menu at the top of your Outlook screen… then select
‘Options’. A new window will open… select the ‘Mail Format’ tab. In the
‘Signatures’ section of this tab, click the ‘Signatures’ button. Another small
window will open… highlight the signature currently in use, then click the
‘Edit’ button… you will then be able to edit the text and formatting of your

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signature directly. When you are done, click ‘OK’ in all the windows until
they are dismissed. Your new signature will be applied to emails from that
moment on.

How do I set an ‘Out of Office’ message?


Click on the ‘Tools’ menu at the top of your Outlook screen… then select
‘Out-of-office Assistant’. A new window will open… check the option: “I am
currently out of the office”, and then fill in the corresponding area with the
reply that you would like to give to anybody sending you email while you
are away including your email signature (copy and paste this from an
existing email). As soon as you click ‘OK’ and dismiss this window, your
out-of-office message is active.

How do I access my email through a web-browser?


Using Microsoft Internet Explorer preferably, go to the CDU StaffNet
website. Click on the 'Staff Mail' icon at the top of the page, and select
'Login to Outlook Web Access' from the webmail launchpad. You may then
be prompted with a security message regarding the 'certification' of the
Outlook website... select 'Yes - you would like to proceed'. When the
Outlook Web Access login screen appears, login using your CDU-STAFF
username and password. NOTE: You may elect to change the security
option with regard to the use of a 'public' or 'private' computer... this will
affect the duration of inactivity before the Outlook Web Access site locks
you out, and forces you to re-authenticate.

How do I check the size of my Outlook mailbox?

• In the navigation bar at the left of your Outlook window, highlight the
'Mailbox'... it's likely to appear as 'Mailbox - Jane Smith' or similar.
• Right-click on this highlighted Mailbox, and select Properties For
Mailbox - Jane Smith.
• In the Properties window, click on the Folder Size button.

A size summary window will be displayed. It will show local Mailbox size,
and server Mailbox size. The total values for these two should be roughly
the same.

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Microsoft Word is set as my email editor. How can I


change this?
For Outlook 2007 it is not possible to change the editor from Word. This so
you can take advantage of features such as:

• AutoCorrect
• Automatic spelling and grammar checking
• Automatic Bullets and Numbering
• Tables
• Conversion of e-mail names and Internet addresses to hyperlinks
• Themes
• Autoformat

In addition, you can now set some options in Outlook that you could
previously work with only in Word. For example, you can now create and
set a default signature or stationery from Outlook if Word is set as your e-
mail editor. You can also specify some spell checker options and fonts for
new messages and messages you forward or reply to. If you change these
options from Word, they change the equivalent settings in Outlook, and
vice versa.

In Outlook 2003 it is possible to change the default editor. See Instructions


below.

To turn Word on or off as your default e-mail editor for all new messages:

1. From the main Microsoft Outlook window, click the Tools menu,
click Options, and then click the Mail Format tab.
2. Select or clear the Use Microsoft Word to edit e-mail messages
check box.

How do I see what email distribution lists are available?


When you open the Global Address Book by clicking on the 'book' icon on
your Outlook toolbar, the names of all email distribution lists in the Global
Address Book appear in boldface text with a small icon indicating multiple
members. All such groups will appear first before all other entries in the
Global Address Book.

How do I turn spell-checking on and off in Outlook? Or


just check the spelling of the current email?
Check spelling now in the item that's currently open:

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1. Open the item you want to check, and then click in the body of the
item.
2. On the Tools menu, click Spelling.
3. When a word is selected, choose the options you want.

Activate or deactivate the automatic checking of spelling when sending any


item:

1. From the main Microsoft Outlook window, on the Tools menu, click
Options, and then click the Spelling tab.
2. Select or unselect the Always check spelling before sending
check box.

Note: Any words you add during a spelling check are placed in the custom
dictionary, called Custom.dic.

How do I change my password while away from the


CDU?
Using Microsoft Internet Explorer preferably, go to the CDU StaffNet
website. Click on the 'Staff Mail' icon at the top of the page, and select
'Login to Outlook Web Access' from the webmail launchpad. Select
Options screens from the bottom left Options button. In the right hand
window scroll down to Change Password button and follow the
instructions.

What web browsers are supported when using Outlook


Web Access?
Internet Explorer, Mozilla, Opera and Firefox will work with Outlook Web
Access. For the richest experience we recommend Internet Explorer.

I have been told my Inbox is too full. How can I sort my


email to identify the largest ones?
A basic re-sort according to size can be achieved by clicking on the
column header titled Size above your list of emails. If the size column is
not visible, right click on the column headings and select Customize
Current View click the Fields button and select the Size field in the left
column then click the Add button so it appears in the right column. Then
click OK and OK again.

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When I have a long list of emails, how do I quickly jump


to a certain point in the list?
Rearrange the view of your emails to help track down the one you're
looking for.

• A basic re-sort can be achieved by clicking on any of the column


headers above your list of emails, e.g. From, Subject, Received,
Size, or Flag. This will rearrange the list of emails according to the
header you clicked on.
• For a more advanced re-sort, click the View menu, select Arrange
By, and select from the list of options.

To quickly jump to a specific section, re-sort your email, then simply begin
typing. E.g. if you re-sort by From, then start to type the first letters of a
persons name, the view will jump to the first available match.

Outlook will not let me send or receive certain


attachments. Which ones and what can I do about
this?
Correct. *.exe,*.bat, *.com, and *.pif files will be stripped from incoming
and outgoing emails.

Microsoft has acted to protect people from files that are often used to run
malicious scripts when opened. Unfortunately this makes file sharing less
convenient for many people, but security must take precedence.

Microsoft Office 2007 file types most commonly shared between people,
such as .doc, .xls, and .ppt files, are not blocked.

If you need to share files that have file types blocked by this feature, you
have several options, including the following:

• Rename the files to include a temporary file type that is not on the
list of blocked file types. For example, you might rename
MyFile.exe to MyFile.exe_EXTRA, and then attach the file to the e-
mail message. You can include instructions in the message to save
the file with the correct name, for example, MyFile.exe, when the
recipients save the file to their computers.
• Use a program, such as WinZip, to package files before you attach
them to your e-mail message. In your message, you can include
instructions explaining how to extract the files from the package to
make it easy for recipients to access the files.

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• Post the files to a secure network share. In your message, you can
include a link to the share that you have given the recipients access
to.

Can I get access to someone else's email? Can I give


them access to mine?
Yes. This can be accomplished in two steps:

1. Delegation of access to a Mailbox.


2. The addition of that Mailbox to the delegates Outlook window.

To delegate access:

1. Click the Tools menu, select Options, then select the Delegates
tab.
2. Click the Add button to add the person to whom you wish to give
access... you will select them from the Global Address List.
3. The Delegate Permissions window will appear... for Email access,
grant them either Reviewer, Author, or Editor access (each will
show a short description level of access).
4. Click OK.

IMPORTANT NOTE: The four steps above will give you access to the
persons Inbox ONLY. The gain access to all subfolders you must contact
the Service Desk (ext: 6600) and request that the email administrator
grants you 'full Inbox and subfolder access' to that persons account.

To add the Mailbox of someone who has delegated you access:

1. Click the Tools menu, select Email Accounts.


2. Select View or Change Existing.
3. Click Next.
4. Highlight your Exchange account, click the Change button.
5. Click the More Settings button.
6. Select the Advanced tab.
7. Click the Add button in the Mailboxes section.
8. Type in the full name whose mailbox you wish to add. Click OK.
9. Click OK once again.
10. Click the Next button, followed by the Finish button.

As long as you were delegated access, the persons mailbox should now
be visible beneath your own mailbox in the left-hand navigation section of
the Outlook window.

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I have been using the mailing-list server for certain


emails. Will this still work?
Yes. The mailing list server - on which you'll find mailing lists like CDU-
General, CDU-Staff, and CDU-Students, amongst others - works
independently of the new Outlook email system.

Email messages sent to these addresses will still be handled and


distributed by the lists server.

I want to invite other people to a meeting. How can I


tell if they're available?
1. As you are creating a new meeting in the Outlook Calendar, click
the Invite Attendees button.
2. When you have added your invitees from the Global Address List,
select the Scheduling tab.
3. The availability of all the people you have invited will be displayed,
with a colour-key at the bottom to indicate their status at the time of
your meeting.

I want to set up an email distribution list that my


colleagues can use as well, and want to be able to
manage this list. How can I?
If you would like to create a distribution list that can also be used by your
colleagues, then contact the ITMS Support Desk. You should provide a list
of members and designate a 'manager' of that list. This list will then be
visible in the CDU Global Address List, and the designated manager of
the list will be able to add and remove members at any time.

Once you have been made a manager of a given distribution list, you can
modify it at any time:

1. Open the Address Book by clicking on it's icon in the Outlook


toolbar.
2. Scroll until you find the distribution list you'd like to modify (all such
lists are usually at the top), and right-click on lists name.
3. Click on the Modify Members button. You can then Add and
Remove members using the appropriate button.

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I want to set up an email distribution list, but only for


my own use. How can I?
If you have no need to share your distribution list with your colleagues,
then you can create your own list and store it in your Outlook Contacts
area.

To create a distribution list in your own Contacts folder:

1. On the File menu, point to New, and then click Distribution List.
2. In the Name box, type a name.
3. Click Select Members.
4. In the Show names from the list, click the address book that
contains the e-mail addresses you want in your distribution list.
5. In the Type name or select from list box, type a name you want to
include. In the list below, select the name, and then click Members.
Do this for each person you want to add to the distribution list, and
then click OK.

If you want to add a longer description of the distribution list, click the
Notes tab, and then type the text.

The distribution list is saved in your Contacts folder by the name you give
it.

How do I configure the options for the Outlook spell-


checker?
1. From the main Microsoft Outlook window, on the Tools menu, click
Options, and then click the Spelling tab.
2. Select the options you want.
3. The following spelling checker options that you set in Outlook apply
to both Outlook and Microsoft Word editors:
◦ Always check spelling before sending.
◦ Ignore original message text in reply or forward.

When set in Outlook, the following options apply only to the Outlook e-mail
editor:

• Always suggest replacements for misspelled words.


• Ignore words in UPPERCASE.
• Ignore words with numbers.

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How do I change the nationality of Outlook's spelling


dictionary?
1. From the main Microsoft Outlook window, on the Tools menu, click
Options, and then click the Spelling tab.
2. In the Language list, click the option you want. In most cases:
'English (Australia)'.

When I type a name into the address bar, how do I


force Outlook to look up and complete the address?
1. After you have typed a portion of either the first or last names of the
intended recipient, press Ctrl+K.
2. If the name is unique enough, it will fill in the appropriate recipient.
3. If the name is ambiguous in any way, it will present a short list of
possible names for you to select.

How do I tell Outlook which address book to check


first?
When you first open the Address Book, the default address book (usually
your Global Address List) is displayed. You can change the default
address book and also set other Address Book preferences, such as
which address book to check first when sending a message.

To change the order in which address books are checked:

1. Open your Address Book by clicking the Address Book icon in the
Outlook tool bar.
2. Click the Tools menu, and select Options.
3. Select what options you want with regard to address checking
order, e.g. check Global List 1st, and Contacts 2nd, or vice-versa.

I am used to using a comma to separate email


addresses. What does Outlook use?
Outlook uses semi-colons by default, but can be made to also allow the
use of commas.

1. On the Tools menu, click Options.


2. Click E-Mail Options and then click Advanced E-Mail Options.
3. Under When sending a message, select the Allow comma as
address separator check box.

http://www.cdu.edu.au/itms/faq-email05.html 9/11/2011
CDU - ITMS - Email: Outlook 2007 FAQs Page 17 of 17

Note: A semicolon can still be used to separate e-mail addresses when


you select the check box.

How do I turn off the setting that marks email as 'read'


if I preview it in the reading pane?
1. On the Tools menu, click Options, and then click the Other tab.
2. Click Reading Pane.
3. Select the options you want.

How do I make sure that meeting invitations stay in my


Inbox after I accept them?
1. On the Tools menu, click Options, and then click E-mail Options.
2. Click Advanced E-mail Options.
3. Clear the Delete meeting request from Inbox when responding
check box.

Got a question? Send it to us and we'll either answer you directly or post it
on this page.

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http://www.cdu.edu.au/itms/faq-email05.html 9/11/2011

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