Manajemen SDM II

CHAPTER 4
Workers, Jobs and Job Analysis
Work Flow Analysis

Sometimes the differences are positive

Technology and and highly productive, but technology
Work Flow Analysis also can reduce work flow and
productivity.

Measures for improving such activities as

Business Process product development, customer service,
Reengineering and service delivery.

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Job Design
Organizing tasks, duties, responsibilities, and other elements
into a productive unit of work.

Managers play a significant role in job design because often they are
the people who establish jobs and their design components.
They must make sure that job expectations are clear, that decision-
making responsibilities and the accountability of workers are clarified,
and that interactions with other jobs are integrated and appropriate.

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Workers and Job Design

Full-time employees

Part-time employees

Independent contractors

Temporary workers
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Common Approaches to Job Design

Job Enlargement

Job Enrichment

Job Rotation

Job Sharing

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 Job enlargement Job enrichment
The horizontal expansion of Vertical expansion of a job
a job; an increase in job by adding planning and
scope evaluating responsibilities

Job rotation Job sharing

Scheduling arrangement in
Periodic lateral transfers of
which two employees
workers among jobs
perform the work of one
involving different tasks.
full-time job.

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JOB ANALYSIS
Systematic way of
gathering and
analyzing information
about the content,
context, and human
requirements of jobs.

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 Job description
Identification of the tasks,
duties, and responsibilities
of a job. Performance standards
Indicators of what the job
accomplishes and how
performance is measured in
Job specifications key areas of the job
The knowledge, skills, and description.
abilities (KSAs) an
individual needs to perform
a job satisfactorily.

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