Position Description – Business Process Improvement Analyst

Position Details

Position Title: Business Process Improvement Analyst

Position Number: 50065278

Portfolio: Resources

School/Group: Business Performance Improvement Program

Campus Location: Based at the Melbourne campus, but may be required to work and/or be based at other
campuses of the University.

Classification: HEW 9

Employment Type: Fixed Term Contract

Time Fraction: 1.0

RMIT University
RMIT is a global university of technology and design, focused on creating solutions that transform the future for the
benefit of people and their environments. We are global in attitude, action and presence; urban in orientation and
creativity; and connected through active partnerships with professions, industries and organisations.
RMIT University enjoys an international reputation for excellence in professional and practical educational
programs and high quality outcome-oriented research.
One of Australia’s original educational institutions founded in 1887, RMIT is now the nation’s largest tertiary
institution. The University offers an extensive range of postgraduate, undergraduate and vocational programs
RMIT has three Melbourne campuses – in the central business district and in Brunswick and Bundoora in the city’s
northern suburbs - campuses in Hanoi and Ho Chi Minh City in Vietnam and a site in Barcelona, Spain. With
significant partnerships in Hong Kong, China, Indonesia, Malaysia and Singapore, RMIT has a strong educational
presence in the Asia-Pacific region. The University’s total student population of 82,000 includes 30,000
international students (onshore and offshore).
RMIT is a leader in technology, design, global business, communication, global communities, health solutions and
urban sustainable futures. It is ranked in the top 150 universities in the world for engineering, computer science and
information systems, economics, communication and media studies, accounting and finance and education in the
th
2013 QS World University Rankings and 10 in Australia.
www.rmit.edu.auhttp://www.rmit.edu.au/
http://www.rmit.edu.au/
http://www.rmit.edu.au/
Portfolio/Group
RMIT's Business Performance Improvement (BPI) team is focused on supporting and empowering staff and
partners with clearer, smarter and simpler systems and processes.
The team mentor and collaborate across the university's portfolios, schools and business areas to enable priority
performance improvements, ensuring the university provides a transformative experience for students and staff.

Working to deliver on RMIT's strategic plan to 2020, BPI with aim on the following priorities:
 A renewed focus on outcomes and making a positive impact
 Collaborative approach to work
 Simpler more supportive processes and systems
 A positive culture of service and support
 Intelligent, timely use of information and analytics

Position Summary
This role will be responsible and accountable for supporting the uni-wide process and operation analysis and
redesign utilizing continuous process improvement methodologies to improve quality, productivity, customer
(student and staff) experience and compliance to internal and external policies, regulatory obligations and
ultimately reduce the university's cost to serve. It will require the mentoring and support of a complex matrix of
Business Units and conducting continuous improvement workshops and initiatives to develop business cases and
process improvements to the point where they are ready for execution.

Reporting Line
Reports to: Senior Process Analyst, BPI
Direct reports: nil

Organisational Accountabilities
RMIT University is committed to the health, safety and wellbeing of its staff. RMIT and its staff must comply with a
range of statutory requirements, including equal opportunity, occupational health and safety, privacy and trade
practice. RMIT also expects staff to comply with its policy and procedures, which relate to statutory requirements
and our ways of working.

Appointees are accountable for completing training on these matters and ensuring their knowledge, and the
knowledge of their staff, are up to date.

Key Accountabilities
1. Identify and deliver process improvements and efficiency savings through the revision of business
processes with minimal technology changes
2. Developing and documenting ‘As Is’ and ‘To Be’ process maps in compliance to enterprise process
mapping standards and tools (e.g BPMN 2.0 notations)
3. Work with the provided process modelling framework to mentor and support a University wide cultural
change to continuous process and performance improvement
4. Conduct thorough diagnosis of business processes and operations, document and present
recommendations and provide detailed assessment of cost, benefits and risks
5. Facilitate workshops and projects with broad cross-section of stakeholders, customers and partners to
deliver the right outcome
6. Work with solution architects, solution designers, business analysts, business SMEs and other
stakeholders to assess, design and deliver an efficient and effective process solution
Key Selection Criteria
 Extensive demonstrated experience (5-7 years) in business analysis, business process mapping and
business process re-engineering
 Demonstrated experience in building and cultivating effective partnerships with a broad range of
stakeholders from idea to delivery
 Detailed understanding of project management disciplines (eg Prince2, PMBoK) and process improvement
methodologies eg Six Sigma, Lean tools)
 Demonstrated experience in self-motivating, self-directed value driven working style with ability to partner
with business teams to improve their processes and process knowledge
 Knowledge of business requirements gathering, analysis and process mapping techniques
 Excellent communication, facilitation, influencing and negotiation skills
 Excellent analytical, problem solving and critical thinking skills

Qualifications

● Tertiary qualifications in an appropriate discipline and extensive work experience

● Lean Six Sigma (Black Belt) Certification or equivalent desirable

Endorsed: Signature: Approved: Signature:

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