DRONE TO HOME DELIVERY SOLUTION

PROJECT CHARTER

Version 1.0

23/04/2021
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TABLE OF CONTENTS

INTRODUCTION

1.1 PURPOSE OF PROJECT CHARTER

Drone to Home Medical Solution project charter documents and tracks the necessary information required
by decision maker(s) to approve the project for funding. The project charter includes the needs, scope,
justification, and resource commitment as well as the project’s sponsor’s decision to proceed or not to
proceed with the project. It is created during the Initiating Phase of the project.
The intended audience of Drone to Home Medical Solution project charter is the project sponsor’s and senior
leadership.

BACKGROUND
DroneTech out of San Francisco, CA has approached by a Wilmont’s drugstore company to launch a product
delivery system nationwide. This delivery system will enable people to have pharmaceutical prescriptions and
drugstore items delivered to their homes using drones. Wilmont’s has decided to work with DroneTech to
create a business solution using four pharmacies in the local area. The project will begin on January 5 2021
and the first customer delivery flight should be achieved by November 30 2021. This project should take no
more than a year to complete. The project budget is set at $1.75M.

BUSINESS OBJECTIVE AND BUSINESS CASE

1.2 BUSINESS OBJECTIVE

The objectives of the Drone to Home Delivery Solution project are as follows:
• Identify and obtain necessary project team resource approvals
• Develop the Operational requirements to implement the system
• Develop Wilmont’s online order entry system modification that will allow customers in the San
Francisco area to register their willingness to have a drone deliver their orders by means of online or
smartphone entry.
• Develop a segment of the system to allow Wilmont’s management to approve the customer and send a
confirmation to the customer.
• Develop security options for all systems that will safeguard the data as it is stored within your company
and as it is exchanged with DroneTech.
• Develop forms of communications for customers electronically through email, online and mobile alerts
as the customer requests.
• Develop Interface to the DroneTech Corporation for its order entry, delivery confirmation and mobile
application software.
• Create reports for Wilmont’s management to provide information on sales, customer reactions and key
performance indicators that senior management will define.

1.3 BUSINESS CASE

Wilmont Pharmaceuticals is joining with DroneTech to create a safer and easier way to deliver its products
by taking advantage of this opportunity. This will create a more efficient way for people to receive their
products. By using the old system and having DroneTech use their technology to create a less costly means
of delivery and attract more customers in the area creating more profit. The system will contain a segment
to allow Wilmont’s management to approve the customer’s orders and send confirmation for this service.
The system should provide a means of communication electronically through email and mobile alerts. There
will need to be an Interface to the DroneTech Corporation for its order entry, delivery confirmation and
mobile application software. Wilmont’s will Develop security options for all systems that will safeguard the
data as it is stored within the company, and as it is exchanged with DroneTech. The system modifications will
collect information from the customers who are approved in the San Francisco area allowing them to receive
their drugstore items and prescriptions by drone delivery. The information stored in the system will be used

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to create reports for Wilmont’s management to provide information on sales, customer reactions and key
performance indicators that senior management will define to help improve overall quality and performance
of the system. The system will provide customers with the option to have their prescriptions and drugstore
items delivered to them through flying drones.

1.4 PROJECT MANAGEMENT DELIVERABLES

• Business Case
• Project Charter
• Project Deliverables
• Project Roles & Responsibilities
• Project Plan/Schedule
• Project Procedures
• Configuration Management Plan
• Change Control Log
• Quality Assurance Plan
• Project Status Reports
• User Acceptance Test (UAT) Authorization
• System Integration Test (SIT) Authorization
• Unit Test (UT) Authorization
• Project Close-out Report
• Detailed Business Requirements
• Requirements Traceability Matrix
• High Level Solution Design
• Detailed Solution Design
• Programming Specifications
• IT Training/Support
• Testing Strategy
• User Acceptance Test (UAT) Plan
• User Acceptance Test (UAT) Evaluation
• User Acceptance Test (UAT) Log
• System Integration Test (SIT) Plan
• System Integration Test (SIT) Evaluation
• System Integration Test (SIT) Log
• Unit Test (UT) Plan
• Unit Test (UT) Evaluation
• Unit Test (UT) Log

CONSTRAINTS

1.5 IN SCOPE
This section identifies any limitation that must be taken into consideration prior to the initiation of the
project.
• Project initiation January 5 2021.
• Must use existing infrastructure.
• Only affects four local stores based out of San Francisco.
• The Budget should not exceed 1.75M

1.6 OUT OF SCOPE

• No hardware, servers, workstations or other network infrastructure will be required.
• Ongoing system maintenance scheduling or planning after the prototype is implemented will not be a part
of the project schedule or plans.

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PROJECT ORGANIZATIONAL STRUCTURE

1.7 ROLES AND RESPONSIBILITIES

This section describes the key roles supporting the project.
Name & Project Role Position
Organization
George Cranston Operations VP Sponsor
Wilmont
James Connor CIO Sponsor
Wilmont
Mary Pearson Project Lead, Business Person who is a representative for the Business Operations
Operations Team Team.
Wilmont

William Scott Project Lead, Security Person who is responsible for the lead role for the security
Team team.
Wilmont

Julie Green Pharmacy Manager Store Person who is responsible for the lead role for the pharmacy.
Wilmont #35864

Steve Haskell Pharmacy Manager Store Person who is responsible for the lead role for the pharmacy.
Wilmont #32185

James O’Donnell Pharmacy Manager Store Person who is responsible for the lead role for the pharmacy.
WIllmont #38734

Wilma Marcy Pharmacy Manager Store Person who is responsible for the lead role for the pharmacy.
Wilmont #33001

Phillip Project Manager, Person who is responsible for overseeing the project making
Greenberg Operations Manager sure that there is good communication and deadlines are
met on time.
Wilmont
Mary Kerstner Business Systems Analyst Person who is responsible for the lead role for maintaining
Wilmont business systems for the project’s database.

Jonathan Perry Programmer Person who is responsible for programming.

Wilmont
William Postner Senior Programmer Person who is responsible for the lead role for programming.
Wilmont
Sherry Database Administrator Person who is responsible for database administration role.
Loganthorpe
Wilmont

1.8 STAKEHOLDERS (INTERNAL AND EXTERNAL)

DroneTech Corporation Staff:

• Jordan Kempler - CEO and Founder

• Kevin Wilkinson - Project Manager – main point of contact
• Stephanie Williams– Senior Business Analyst
• Gerald Hasper – Senior Systems Engineer
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• Eileen Seymour – Project Lead, IT Systems

Wilmont’s Staff:

• George Cranston, Operations VP

• James Connor, CIO
• Phillip Greenberg, Project Manager, Operations Manager
• Mary Pearson, Project Lead, Business Operations Team
• William Scott, Project Lead, Security Team
• Julie Green, Pharmacy Manager Store #35864
• Steve Haskell, Pharmacy Manager Store #32185
• James O’Donnell, Pharmacy Manager Store #38734
• Wilma Marcy, Pharmacy Manager Store #33001
• Mary Kerstner, Business Systems Analyst
• Jonathan Perry, Programmer
• William Postner, Senior Programmer
• Sherry Loganthorpe , Database Administrator

HIGH-LEVEL MILESTONES

1.9 EXECUTIVE MILESTONES

Executive Milestones Estimated Completion Timeframe

Project Begins 05/01/2021

Complete the solution design (technical and process) NA
Test the new system and debug NA
Develop all operational Process (aligning with the new NA
system)
Train the necessary users on the functionality of the NA
modified system and the roles and responsibilities
associated with the modified system
Implement all functionality of the system 30/11/2021

PROJECT STRATEGY

1.10 PROJECT INTEGRATIONS

• Train the necessary users on the functionality of the modified system and the roles and responsibilities
associated with the modified system
• Provide manuals to all trained personnel who will be using the system as a guide.
• Implement full functionality of system linked to DroneTech Infrastructure.

1.11 QUALITY MANAGEMENT

Have stakeholders identify which quality requirements and standards are relevant to the project and
incorporate the quality standards into the project design such as:
• System growth
• Reasonable response time for system
• Ensure the system produces consistent and accurate information.
• Get standards for customer support and hardware replacements
• Ensure good Functionality of the overall system by performance checks to make sure the intended function
is correct.
• Clearly define System Outputs like the screen and reports for the system.

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• Stakeholders will monitor performance by answering what volumes of data and transactions should the
system be capable of handling? How many simultaneous users should the system be designed to handle?
What is the projected growth rate in the number of users? What type of equipment will the system run on?
How fast must the response time be for different aspects of the system under different circumstances?
• Ensure that the system is able to function under normal conditions for Reliability
• Ensure that the system has Maintainability

INITIAL SUMMARY OF RISKS AND MITIGATION APPROACHES

1.12 RISKS
• Using existing system

• System must communicate with other infrastructure system across internet

• November 30th first project delivery

• Budget set at 1.75M

1.13 MITIGATION APPROACH

• Ensure system is compatible with ideas.
• Ensure security policies and procedures are being used to protect data
• Communicate throughout project with stakeholders to ensure success
• Use low budgeting technique without taking from quality or performance

PROJECT CHARTER APPROVAL

1.14 THE UNDERSIGNED ACKNOWLEDGE THEY HAVE REVIEWED THE PROJECT CHARTER AND AUTHORIZE AND
FUND THE DRONE TO HOME MEDICAL SOLUTION PROJECT. CHANGES TO THIS PROJECT CHARTER WILL BE
COORDINATED WITH AND APPROVED BY THE UNDERSIGNED OR THEIR DESIGNATED REPRESENTATIVES.

LIST THE INDIVIDUALS WHOSE SIGNATURES ARE DESIRED. EXAMPLES OF SUCH INDIVIDUALS ARE BUSINESS
STEWARD, PROJECT MANAGER OR PROJECT SPONSOR. ADD ADDITIONAL LINES FOR SIGNATURE AS NECESSARY.]

Signature: Date:
Print Name:
Title:
Role:

Signature: Date:
Print Name:
Title:
Role:

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[
Signature: Date:
Print Name:
Title:
Role:

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