Name: Kavita Choudhary

Roll No: 20MBAHR073

Subject: Performance Management System
Class: FYMBA-HR
Trimester: 3rd
Division: B
PRN No: 1062201490
 Job Profile – Hotel Manager
Job description

Hotel managers are responsible for managing employees and

for planning, marketing, coordin ating and administering
hotel services such as catering and accommodation facilities.
Typical responsibilities include:
 Recruting, training and supervising staff
 Managing budgets
 Maintaining statistical and financial records
 Planning maintenance work, events and room bookings.
 Handling customer complaints and queries.
 Promoting and marketing the business
 Ensuring compliance with health and safety legislation
and licensing laws.

Key skills:
Reliability and stamina are essential in hotel management.
You will also need excellent numerical, verbal and written
communication skills. Numeracy is particularly important for
finance-related and office –based roles, while good
interpersonal skills and customer service are vital for roles
involving contact with clients. Knowledge of foreign language
can be an advantage .

Annual Performance Appraisal Form

1. Personal Details
Name: Position: Department:
Start Date:
Start Date in Current Position:
OBJECTIVES REVIEW
2. Complete and review Objectives
Performance Objective
Appraisee’s comments on objective performance
VALUES REVIEW
3. Indicate how the Value has been demonstrated in the achievement of the objectives on Page 1
Date of Review: Location/Hotel:
Name of Appraiser: Position of Appraiser:
Threshold Target Max Actual Rating
Achieved
□ Exceptional
□ Exceeds Expectations
□ Meets Expectations
□ Partially Meets Expectations
□ Does Not Meet Expectations
□ Exceptional
□ Exceeds Expectations
□ Meets Expectations
□ Partially Meets Expectations
□ Does Not Meet Expectations
□ Exceptional
□ Exceeds Expectations
□ Meets Expectations
□ Partially Meets Expectations
□ Does Not Meet Expectations
□ Exceptional
□ Exceeds Expectations
□ Meets Expectations
□ Partially Meets Expectations
□ Does Not Meet Expectations
□ Exceptional
□ Exceeds Expectations
□ Meets Expectations
□ Partially Meets Expectations
□ Does Not Meet Expectations
□ Exceptional
□ Exceeds Expectations
□ Meets Expectations
□ Partially Meets Expectations
□ Does Not Meet Expectations
□ Exceptional
□ Exceeds Expectations
□ Meets Expectations
□ Partially Meets Expectations
□ Does Not Meet Expectations
Appraiser’s comments on objective performance
 Evaluation Key Exceptional Exceeds Fully Meets Partially Meets Does Not Meet
Expectations Expectations Expectations Expectations
Value EX EE FME PME DME Comments
Hospitality
We are passionate about delivering
exceptional Guest experiences
• Able to proactively sense and
take action on customer needs
and opportunities
• Willing to exceed customer
expectations

Integrity
We do the right thing all the time
• Able to inspire and live the
HILTON values everyday
• Willing to walk the talk and
positively project the face of
Hilton

Leadership
We lead in our industry and our
communities
• Able to envision possibilities,
build high performing teams,
and inspire passion
• Willing to take calculated risks,
assume responsibility, and
enhance quality and service

Teamwork
We are team players in everything we do
• Able to work interdependently
with others, within or across
groups, functions, brands, and
geographies to improve
effectiveness
• Willing to put the interests of
the enterprise above your own
and seek win-win solutions

Ownership
We own our actions and decisions
• Able to process information
effectively
• Willing to use facts and data to
make sound decisions and to
learn from experience

Now
We operate with a sense of urgency and
discipline
• Able to deliver results and
solutions and keep the focus on
driving customer value
• Willing to assume personal
ownership and accountability

OVERALL REVIEW
4. Overall Rating for Objectives & Values (reflect on above targets & behaviors)
Rating Comments
Exceptional

Exceeds
Expectations
Meets
Expectations
Partially
Meets
Expectations
Does Not
Meet
Expectations

Summary of Key Strengths and Development Needs

Strengths Development Needs

CAREER POTENTIAL REVIEW

5. Discuss future career potential and enter a rating
Talent Rating (3 BOX). Potential next role, preferred hotels and locations
(Top Talent, Solid Talent or Needs Improvement)

Mobility Preferences for Future Moves Language Capability & Level

(IM: Internationally mobile, NM: Nationally mobile, (Beginner, Conversational, Business, Fluent)
RM: Regionally mobile, X: Not Mobile,)

COMMENTS
6. Insert additional comments and sign-off
Appraiser’s Comments Appraisee’s Comments
Signature of Appraiser: Signature of Appraisee

Date Date
Name of Appraiser’s Manager: Signature of Appraiser’s Manager:

Date Date