January 2017

Curriculum Vitae: Nguyen ThiBich Ngoc

Graduate of English Language
University of Languages and International Studies
Hanoi National University
Tel: (+84) 1659 042 595 E-mail: ulisvenus@gmail.com

EDUCATION

2012 - 2016 English Language

University of Languages and International Studies, HN National University
2015 - 2016 Tourism and Travel Management

University of Social Sciences Humanities, HN National University

7/2015 Cultural Exchange Certificate
Nanjing University, China
2008 - 2011 Tien Lang High School – Haiphong

PROFESSIONAL EMPLOYMENT

7/2016 – 1/2017 Sales Executive, TransViet Travel, Ho Chi Minh City

TransViet Travel is a member of TransViet Group specializing in travel and tourism
Services. TransViet Travel has been considered as “Top 10 Leading Tour Operation in
Vietnam” since 2011 until now.
● Communicate with the main representative of company customers to sell MICE
and GIT Outbound products.
● Support for customers with useful information related to itinerary, flight, visa
procedure, etc;
● Estimate package and breakdown quotation designed in core products.
● Working with sales manager for bidding Tour program with other companies
● Take care of company customer as well as find or open new account
● Handle winning requests and follow- up tour operation process
● Maintain customer relationship

3/2015 – 6/2016 Project Coordinator, The Responsible Travel Club of Vietnam (RTC),
Hanoi RTC is the first and leading association of different travel agencies based in
Hanoi working together towards promoting Responsible Tourism Practices in Vietnam.
Managed, supervised and coordinated the implementation of all projects including:

Education and Training, Responsible Product Development, Sustainable Business Co-

operation, and Public Communication, in collaboration with the board ofmanagers.
Developed and strengthened communication and partnerships with local partners and
key stakeholders, maintaining relationships with relevant authorities.
● Conducted number of trainings in sales and responsible products for members

● Managed and created contents for all social mediachannels

● Managed membership and introduced RTC to other inbound companies,

individuals, organizations desiring to build responsible tourism.

● Organized monthly events - Social Drinks with purpose of networking friends,

colleagues, business community working in Tourism and hospitality industry.

● Supporting community through tour-guide training activities for tourism-

specialized students in Hanoi.

PERSONAL SKILLS

Mothertongue Vietnamese

Otherlanguage English
Listening Speaking Reading Writing
Excellent Good Excellent Excellent

Chinese
Listening Speaking Reading Writing

Basic Basic Basic Poor

 Communication ✓ Fluent English in communication, writing,reading.
skills C1

✓ Experience with logistics management role;

✓ Ability executive ideas with short leadtime;
✓ Strong networks and connections with
multi- stakeholders, especially intourism;
✓ Excellent written & verbal communications skills
and presentation skills;
✓ Strong commercial awareness and negotiating
skills;

Organizational /
managerial skills ✓ Coordinator in logistics organizing of various
workshops andtrainings;
✓ Results oriented and handson;
✓ A team player who values collaboration over
individual contribution;
✓ Calm and on-point debatingskills;
✓ Strong relationship management skills;
✓ Being a backpacker and ability to make plan and
organize long trips and famtrips.

Job-related skills
✓ Positive on negotiation and persuasionskills;
✓ Good internet and searchabilities;
✓ Experience in general sustainable development
at destination and within supplychains;
✓ Basic knowledge of marketing and good
acquaintance with social networks;
✓ Proven experience in project and budget
management;
✓ Strengths in establishing and maintainingclient
relationship
 Computer skills ✓ High computer skills in MS office, excel, powerpoint,
outlook and interactive presentation and basic use of
designingsoftwares;
✓ Frequent updates on new apps supporting efficient
works such as Trello, Mailchimp, ect;

Other Skills
✓ Ability to work in a multi ethnic environment and to
maintain effective working relations with people of
different national and cultural backgrounds;

✓ Self-management and emotional intelligence;

✓ Proactive in continuous learning and knowledge
sharing;
✓ Strong adaptability in newenvironment;

HOBBIES

Travel. I have travelled Vietnam, Laos, Cambodia, Thailand, Singapore and China.
Yoga and Meditation. I have taken Yoga and Meditation for 2 years. For me, it is
considered as the best way to quite my mind, relax and embrace silence, then be
fresh for dealing with difficult problems in life.

Cooking. Explore the endless world of organic herbs and fresh, lively food. I love to
do everything from plucking chicken fur to making Vietnamese pancake with guava
leaves.
REFERENCES

Dang Xuan Son (Mr.)

Marketing Direct of Footprint Travel
Former President of RTC
0913551852
son@footprint.vn

Doan Van Truong (Mr.)

Sales Manager of TransViet Travel
098 925 0470
Travelsolution.sgn@transviet.com
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